Directory - d1i5tcd1cit0wm.cloudfront.net · Directory New Zealand 2017 Right people. Right place....

DirectoryNew Zealand 2017

Right people.Right place.Right time.

www.cunninghamlindsey.com/nz

CEO Message

Darryl CowanChief Executive Officer

QualificationsBCom, CA, FCILA (UK), ANZIIF (Snr Assoc) CIP

Contact DetailsT: 09 520 8004 M: 021 896 296 E: [email protected]

2 CEO Message

We have lived through interesting times in the New Zealand insurance market, with earthquake claims dominating the scene for the last 5 years, but we now need to take the lessons learned in Christchurch and apply them for the future.

Insurance is a global industry, and we are well down the path to becoming a truly global business, with consistency in systems and operations around the world. Change inevitably brings with it some anxiety, as we have to alter our habits, but the benefits to our clients through a One Cunningham Lindsey philosophy will be significant.

Our clients are changing the way they handle claims, and we need to adapt to keep our services relevant, and to demonstrate the value we add. What we did in the past won’t necessarily work in the future.

We have a great team in Cunningham Lindsey New Zealand, committed to helping New Zealanders when they face adversity.

I am privileged to lead the dedicated team at Cunningham Lindsey New Zealand.

Darryl Cowan Chief Executive Officer

Contents

ContentsExecutive Team - Operations 4

Executive Team - Corporate 5

Office Locations 6

General Manager Operations 8

- Northern Region 10

- Central Region 21

- Southern Region 29

Major & Complex Loss 38

- Major Property Losses 40

- Liability 42

- Cyber 43

- Engineering / Aviation 44

- Food 45

- Construction 45

- Marine 46

- Heavy Motor 47

- Financial 48

Financial Services 49

inTrust 50

Risk Surveys 51

Sergon Building Consultants 52

Staff Index 54

Contents 3

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The Team

Operations

Sara MalinsGeneral Manager - Operations

QualificationsANZIIF (Snr Assoc) CIP, National Certificate in Business Studies


Philip van ZylManager, Northern Region

QualificationsANZIIF (Snr Assoc) CIP, AICLA (Aff), AILA (SA), Diploma of Financial Services (Loss

Adjusting)


Peter BardsleyManager, Central & Southern Regions

QualificationsBBS, FCLA, ANZIIF (Snr Assoc) CIP


Stephen KayHead of MCL

QualificationsANZIIF (Fellow) CIP, FCLA, Post Graduate Certificate in Law (Insurance Law), BTech (Food Hons), Graduate Diploma (Operations

Management)


Leon BriggsNational Chief Adjuster

QualificationsBCA (Hons), FCILA (UK), FCLA, ANZIIF (Fellow) CIP

Contact DetailsM: 021 879 788 E: [email protected]

Andrew GravelingManager, inTrust

QualificationsMinstLEx


Vik ShankarManager, Sergon

QualificationsLBP D2, Dip Arch, Dip Ed


4 The Team

The Team

Scott AlcockHuman Resources Manager / Corporate Counsel

QualificationsLLB, MCom (Hons)


Peter de JagerQuality Manager

QualificationsMBA, BCom, BA (Hons)


Janine MostertClient Relationship & New Business Manager

QualificationsANZIIF (Assoc) CIP


Dale ClarkCompliance Officer


Corporate

The Team 5

Martyn NorrieChairman

QualificationsMBA, FCLA, ANZIIF (Fellow) CIP

Contact DetailsM: 021 991 313 E: [email protected]

Execu

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The Team

Office LocationsNorth Island

Bay of Islands / Far North

PO Box 909, Kerikeri 0245 T: 09 401 6040 E: [email protected]

Whangarei

2 Reyburn Street PO Box 635, Whangarei 0140 T: 09 430 4303 E: [email protected]

Auckland

20 Kent Street Newmarket PO Box 335, Auckland 1140 T: 09 520 4444 E: [email protected]

Hamilton

5 Hill Street PO Box 4308, Hamilton 3247 T: 07 839 3050 E: [email protected]

Coromandel

PO Box 982, Tauranga 3140 T: 07 578 6133 E: [email protected]

Tauranga

181 Devonport Road PO Box 982, Tauranga 3140 T: 07 578 6133 E: [email protected]

Rotorua

94 View Road PO Box 160, Rotorua 3040 T: 07 348 8056 E: [email protected]

Whakatane

PO Box 160, Rotorua 3040 T: 0800 653 709 E: [email protected]

Taupo

29 Totara Street PO Box 641, Taupo 3351 T: 07 378 1919 E: [email protected]

Gisborne

Level 2, River Oak Mews Building 74 Grey Street PO Box 1335, Gisborne 4040 T: 06 867 4751 E: [email protected]

Napier

PWC Building, 36 Munroe Street PO Box 287, Napier 4140 T: 06 835 4501 E: [email protected]

New Plymouth

204 Devon Street East PO Box 688, Taranaki Mail Centre, New Plymouth 4340 T: 06 759 1450 E: [email protected]

Wanganui

First Floor, Quay Centre 69 Taupo Quay PO Box 4009, Wanganui 4541 T: 06 345 1001 E: [email protected]

Palmerston North

208 John F Kennedy Drive PO Box 1256, Palmerston North 4440 T: 06 358 9193 E: [email protected]

Kapiti Coast

Copperfields, 7-13 Seaview Road PO Box 1674, Paraparaumu Beach 5252 T: 04 298 8025 E: [email protected]

Wellington

Level 1 The Gateway 120 Johnsonville Road PO Box 13836, Wellington 6440 T: 04 472 6586 E: [email protected]

6 The Team

The Team

Blenheim

Level 1, Youell House 1 Hutcheson Street PO Box 170, Blenheim 7240 T: 03 578 9441 E: [email protected]

Nelson

Cnr Bishopdale Avenue & Market Road PO Box 502, Nelson 7040 T: 03 548 2610 E: [email protected]

Christchurch

Unit 3A Barry Hogan Place Addington PO Box 9229, Tower Junction, Christchurch 8149 T: 03 341 7207 E: [email protected]

Timaru

7 The Terrace PO Box 249, Timaru 7940 T: 03 688 3163 E: [email protected]

Queenstown

PO Box 2636, Wakatipu 9349 T: 03 442 3544 E: [email protected]

Dunedin

Lower level, Trevian House 66 Tennyson Street PO Box 1402, Dunedin 9054 T: 03 477 1011 E: [email protected]

Invercargill

25 Victoria Avenue PO Box 143, Invercargill 9840 T: 03 218 3045 E: [email protected]

Major & Complex LossHead Office

Cnr Kent & Crowhurst Streets Newmarket PO Box 335, Auckland 1140 T: 09 520 2222 E: [email protected] Refer to page 38 for staff

inTrust

Cnr Kent & Crowhurst Streets Newmarket PO Box 335, Auckland 1140 T: 0800 800 096 E: [email protected] Refer to page 50 for inTrust staff

Sergon

Cnr Kent & Crowhurst Streets Newmarket PO Box 335, Auckland 1140 T: 09 524 3762 E: [email protected] Refer to page 52 for Sergon staff

South Island Specialist Services

The Team 7

Offi

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General Manager - Operations

General ManagerOperations

Sara MalinsGeneral Manager - Operations

QualificationsANZIIF (Snr Assoc) CIP, National Certificate in Business Studies


Sara joined Cunningham Lindsey in 1990 and has progressed through various roles within the business, providing her with an overarching knowledge of our business operations and capabilities. Sara is responsible for delivery of all operations and service excellence for Cunningham Lindsey across New Zealand.

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Philip van ZylManager, Northern Region

QualificationsANZIIF (Snr Assoc) CIP, AICLA (Aff), AILA (SA), Diploma of Financial Services (Loss Adjusting)


Philip is responsible for the branch network in our Northern Region which stretches from our office in the Far North to Taupo.

In 2002 Philip transferred to Cunningham Lindsey New Zealand from our offices in South Africa, where he worked for 11 years as a loss adjuster and local director in our Durban office. Prior to becoming Northern Regional Manager, Philip specialised in property, liability and contract works claims.

Northern RegionRegional Leader

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Auckland

Whangarei

Hamilton

Taupo

WhakataneRotorua

Tauranga

Bay of Islands

Coromandel

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Bay of Islands / Far NorthPO Box 909, Kerikeri 0245

Contact DetailsT: 09 401 6040 E: [email protected]

Whangarei2 Reyburn Street PO Box 635, Whangarei 0140


Carl Cooper Resident Adjuster

M: 021 546 499 E: [email protected]

Carl joined Cunningham Lindsey in 2006 as a panel beater with nine years’

experience. Carl has extensive background in the automotive industry including owning his own motorcycle accessories business.

• Claims handled: property, motor vehicle, machinery

• Advanced Trade Certificate in Panelbeating

Claim Technicians

Sue GillespieT: 09 401 7364 E: [email protected]

Bev Ngaropo Branch Manager

T: 09 430 4303 ext 217 M: 027 836 5762 E: [email protected]

Bev joined Cunningham Lindsey in 2014 after 20

years’ experience in the insurance industry of which the past 17 years was a loss adjuster. She has over three years’ experience in administrative and managerial roles and became the Branch Manager in 2016.

• Claims handled: property, contract works, liability• ANZIIF (Snr Assoc) CIP

Mike Collins T: 09 470 1888 M: 021 979 682 E: [email protected]

Mike’s experience includes four years with the New Zealand Navy and 12 years with the New Zealand Police Force. Mike has extensive experience in adjusting large loss claims since joining Cunningham Lindsey in 1991.

• Claims handled: property, liability, commercial

Aaron Condon T: 09 470 1884 ext 206 M: 021 726 515 E: [email protected]

Aaron is a trade qualified panelbeater with 25 years’ experience in the industry including managing a panel beating shop. His background includes working on light motor vehicles, commercial and heavy motor vehicles, plant and machinery.

• Claims handled: motor• Trade cert. in panelbeating, i-Car accredited

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Dave Harvey T: 09 470 1889 M: 021 859 330 E: [email protected]

Dave joined Cunningham Lindsey in 2008 and brings a wealth of experience to the business. Over a period of 37 years Dave has been involved in boat building, refurbishing houses, vintage cars and motorcycles and the heavy truck and trailer industry.

• Claims handled: property, heavy motor, machinery, liability, marine hull, marine cargo

• Diplomas in Production Management, Sales Management, Marketing, Graduate School of Business

Darren Hills T: 09 470 1883 M: 021 349 079 E: [email protected]

Darren completed his apprenticeship in England in general mechanical engineering and tool making. His experience includes tool making, aircraft engineering, space payload engineering, production management and setting up quality management systems. He joined Cunningham Lindsey in 2006.

• Claims handled: property, machinery, liability, commercial

• General Mechanical Engineering & Toolmaking Apprenticeship (UK)

Sholto McCardle T: 09 470 1887 M: 021 533 465 E: [email protected]

Sholto joined Cunningham Lindsey in 2003 and has significant experience in dealing with marine hull & cargo, plant, machinery, service and repair and liability claims. Sholto has broad engineering interests and brings with him seven years’ experience in the building industry, 16 years in the boat-building industry and two years’ aviation experience.

• Claims handled: property, marine, hull, marine cargo, heavy motor, plant & machinery

Chris McCullough T: 09 470 1885 M: 021 722 745 E: [email protected]

Chris is a property claims adjuster with 10 years’ experience in the motor industry and four years in insurance. She joined Cunningham Lindsey in 2007.

• Claims handled: property

Claim Technicians

Joanne MackenzieT: 09 470 1880 E: [email protected]

Susan McQuinnT: 09 470 1882 E: [email protected]

Bridget PenneyT: 09 430 4303 E: [email protected]

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Judy Morris Branch Manager Manager, Administration Unit

T: 09 524 3794 M: 021 747 758 E: [email protected]

Prior to joining Cunningham Lindsey in 2002, Judy worked in the insurance industry and owned a flooring business for 15 years. Judy is also responsible for the centralised Administration Unit.

• ANZIIF (Assoc) CIP

Blythe Ball T: 09 524 3765 M: 027 836 7013 E: [email protected]

Blythe has an administration background and has been involved in the building industry for most of her career, with expertise in process improvement. She joined Cunningham Lindsey in 2013.

• Claims handled: property• Diploma in Business (Quality Management)

Shelley Beasley T: 09 524 3750 M: 021 865 353 E: [email protected]

Shelley specialises in marine claims following her experience as a marine underwriter. She commenced marine surveying in 1986 and manages the Lloyd’s Agency claims department for Cunningham Lindsey. Shelley joined Cunningham Lindsey in 1988.

• Claims handled: cargo, hull, produce, cargo condition and carrier’s liability

• ANZIIF (Snr Assoc) CIP

Auckland20 Kent Street Newmarket PO Box 335, Auckland 1140


Andrew Bone T: 09 520 9055 M: 021 729 223 E: [email protected]

Andrew has significant experience in the insurance industry working for brokers, insurers, loss adjusters and law firms. He has over 16 years’ experience adjusting property and motor claims. In the last several years, he handled property fraud claims, motor liability claims and high value and complex motor claims. He joined Cunningham Lindsey in 2016.

• Claims handled: property, motor, liability• Cert CII (UK)

Allan Cox T: 09 524 3738 M: 021 782 656 E: [email protected]

Allan had 15 years’ experience in the boat-building industry and has been a loss adjuster handling fire and general claims since 1988. He re-joined Cunningham Lindsey in 2005 and is a regional mentor for domestic claims.

• Claims handled: property, liability • Trade Certificate in Boat Building

Gioia Dawson T: 09 524 3792 M: 021 885 256 E: [email protected]

Gioia joined Cunningham Lindsey in 1995. Her experience includes 16 years in claims and underwriting and 13 years assessing property, liability and contract works claims.

• Claims handled: property, personal accident, liability, contract works

• ACLA, ANZIIF (Snr Assoc) CIP; FIFAA

Angus Fraser T: 09 524 3754 M: 021 859 227 E: [email protected]

Angus has 14 years’ experience in the motor industry and 11 years self-employment in the building industry. Angus worked as an estimator for the Earthquake Commission and joined Cunningham Lindsey in 2010.

• Claims handled: property, liability• Advanced Trade Certificate Automotive

Engineering, Trade Certificate Building


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Craig Lancaster T: 09 524 3781 M: 021 447 161 E: [email protected]

Craig joined Cunningham Lindsey in 2006 as a loss adjuster and is the Risk Survey Team Leader. Craig’s experience includes seven years in corporate security and surveillance, loss control and fraud detection.

• Claims handled: property, liability and risk surveys

• BCom, ANZIIF (Snr Assoc) CIP

Jim Livett T: 09 524 3780 M: 021 327 647 E: [email protected]

Jim is a registered surveyor. He joined Cunningham Lindsey United Kingdom in 2007 and relocated to join the Auckland team in 2010. He spent three years in the building industry and a further 11 years as a building consultant specialising in law, design and refurbishment.

• Claims handled: property, liability• BSc (Hons), Member of the Royal Institution of

Chartered Surveyors (MRICS)

Tim Menday T: 09 524 3752 M: 021 774 167 E: [email protected]

Prior to joining Cunningham Lindsey in 2000, Tim’s experience includes over 10 years in claims and underwriting.

• Claims handled: property, liability • ANZIIF (Assoc) CIP

Leon Moreton T: 09 520 9064 M: 021 869 828 E: [email protected]

Leon has 22 years’ experience in the marine industry including various management roles. He joined Cunningham Lindsey in 2010.

• Claims handled: property, marine hull, liability• Trade Certificate in Boat Building - ships joinery,

Diploma in Product Design

Len Nel T: 09 524 3730 M: 021 950 035 E: [email protected]

Len has over 25 years’ experience in the heavy motor and panelbeating industry. He joined Cunningham Lindsey South Africa in 1989 prior to moving to New Zealand to continue his motor assessing career.

• Claims handled: motor • Trade Certificate Automotive Diesel Engineering,

i-CAR Accredited

Jo Otukolo T: 09 524 3756 M: 021 885 253 E: [email protected]

Jo joined Cunningham Lindsey in 2007 as a claim technician before transitioning into loss adjusting. Jo has extensive experience in a support role on major claims.

• Claims handled: property• BBus (Marketing & Advertising)

Kevin Philpott T: 09 524 3741 M: 027 381 8139 E: [email protected]

Kevin joined Cunningham Lindsey in 2015 with over 25 years’ experience in the construction industry as a qualified builder. He has 12 years’ experience in the insurance industry.

• Claims handled: property• Trade Certificate in Building

Keith Simpson T: 09 524 3764 M: 021 450 767 E: [email protected]

Keith commenced assessing motor vehicle claims in 1997 and joined Cunningham Lindsey in 2015. He has over 35 years’ experience in the motor industry including 12 years as a panel shop owner.

• Claims handled: light motor, heavy motor

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Ryan Sims T: 09 524 3793 M: 027 550 7038 E: [email protected]

Ryan has over 7 years’ experience in the insurance industry including working for Cunningham Lindsey Australia and a leading global insurer. Ryan joined Cunningham Lindsey in 2015.

• Claims handled: property• NZQA Certificate in Carpentry, ANZIIF (Assoc) CIP

Judith Thodey T: 09 520 8023 M: 021 747 032 E: [email protected]

Judith returned to Cunningham Lindsey New Zealand in 2010 after adjusting claims in Australia. Judith has over 20 years’ loss adjusting experience across New Zealand and Australia.

• Claims handled: property, liability• BA

Claim Technicians

Melany GibbsT: 09 520 8012 E: [email protected]

Neville JenkinsEQ Claim TechnicianT: 09 520 7601 E: [email protected]

Danielle McMahonT: 09 520 7063 E: [email protected]

Jae MasonT: 09 524 3755 E: [email protected]

Jo MoloneyT: 09 524 3791 E: [email protected]

Sheetal NandhanaT: 09 520 8002 E: [email protected]

Dean ThurstonT: 09 520 8018 E: [email protected]

Savannah WalkerT: 09 524 3739 E: [email protected]

Leah WehipeihanaT: 09 520 7607 E: [email protected]

BuiLDiNG uNiTT: 0800 801 061 T: 09 524 3769 E: [email protected]


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Hamilton5 Hill Street PO Box 4308, Hamilton 3247


Reid Clark Branch Manager


Reid joined Cunningham Lindsey in 1996 and

transferred from Taupo to Hamilton branch as the Branch Manager in 2009. Reid has 15 years’ experience panel beating and managing a panel shop.

• Claims handled: property, motor vehicle, marine hull, liability, service and repair, contract works

• Trade Certificate in Panelbeating

Bob Andrews M: 021 967 829 E: [email protected]

Bob spent 10 years in the New Zealand Police before commencing loss adjusting in 1971. He joined Cunningham Lindey in 1988 and has worked on major claims throughout New Zealand, Australia, the Pacific Islands and Taiwan.

• Claims handled: property, liability, marine, contract works

• ACLA

Paul Freeman T: 07 834 7366 M: 021 922 910 E: [email protected]

Paul is an experienced panel beater and spent 15 years in the motor industry. He joined Cunningham Lindsey in 2006.

• Claims handled: property• Trade Certificate in Panelbeating

Kim Judson T: 07 834 7361 M: 021 773 952 E: [email protected]

Kim joined Cunningham Lindsey in 1996 and specialises in contents as well as general property claims.


ian Liddell T: 07 834 7370 M: 021 747 019 E: [email protected]

After 18 years with the New Zealand Police, Ian commenced loss adjusting in 1997 and joined Cunningham Lindsey in 2004 specialising in property and liability claims.

• Claims handled: property, liability, marine cargo, contract works

• Certified/ Fraud Examiner

Karina Reed T: 07 834 7367 M: 027 238 1037 E: [email protected]

Karina joined Cunningham Lindsey in 2000 with three years’ experience in the insurance industry.

• Claims handled: property, liability, contract works• ANZIIF (Snr Assoc) CIP

Brian Stewart T: 07 834 7369 M: 021 999 169 E: [email protected]

Brian joined Cunningham Lindsey in 2012 as a motor adjuster. He has 35 years’ experience in the collision repair industry as a qualified panel beater including 15 years as a panel shop owner.

• Claims handled: heavy motor, motor vehicle, marine hull

• Trade Certificate in Panelbeating, I-CAR Accredited

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Claim Technicians

Tania BassettT: 07 834 7376 E: [email protected]

Dale ClarkT: 07 834 7371 M: 021 363 042 E: [email protected]

Kelly MasonT: 07 834 7377 E: [email protected]

Samantha ScherleT: 07 834 7375 E: [email protected]

Suzanne StewartT: 07 834 7368 E: [email protected]

Hayley WhitioraT: 07 834 7373 E: [email protected]

CoromandelPO Box 982, Tauranga 3140



Susan Griffiths (Coromandel Peninsula)


Susan has worked as a loss adjuster since 1996 when she joined Cunningham Lindsey. Prior to this she worked in the medical field. Susan specialises in property and marine claims.

• Claims handled: property, marine hull• NZRGN, Certificate in Insurance, Ocean Yacht

Master Certificate

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Garth Cumming T: 07 571 7102 M: 021 727 146 E: [email protected]

Garth has been adjusting machinery, hull, heavy and light motor claims for Cunningham Lindsey since 2000. Prior to this Garth spent 11 years in the automotive industry. In 2010 Garth lead a motor vehicle assessing team in Perth following a large hail event where the assessing lasted several months.

• Claims handled: light motor, heavy motor, marine hull, service & repair

• ANZIIF (Assoc), Advanced Trade Certificate in Panelbeating

Kerry Everton M: 0274 896 337 E: [email protected]

Kerry is an experienced motor vehicle loss adjuster with 33 years in the motor industry. Kerry commenced loss adjusting in 1998 and joined Cunningham Lindsey in 2006.

• Claims handled: motor vehicle• Trade Certificate in Panelbeating

Julie Newton T: 07 571 7107 M: 027 467 7959 E: [email protected]

Julie joined Cunningham Lindsey in 2007 with 14 years’ industry experience as a claim technician prior to transitioning into the role of loss adjuster.

• Claims handled: property• ANZIIF (Assoc) CIP

Alan Rydings T: 07 571 7103 M: 021 275 4882 E: [email protected]

Alan’s experience includes 25 years’ quantity surveying and commercial property management. He joined Cunningham Lindsey in 2010.

• Claims handled: property• BSc (Quantity Surveying), ANZIIF (Snr Assoc) CIP,

Associate of the Royal Institution of Chartered Surveyors

Tauranga181 Devonport Road PO Box 982, Tauranga 3140


Royden du Randt Branch Manager


Royden joined the Cunningham Lindsey New

Zealand team in 2012 from our South African operations, where he worked as a loss adjuster from 1996. His experience includes managing an assessment centre and working as an independent loss adjuster.

• Claims handled: property, liability, marine • BA (SA), ANZIIF (Assoc) CIP

Sonya Bullock T: 07 571 7108 M: 021 869 833 E: [email protected]

Sonya’s experience includes 19 years in the insurance industry, including six years as a claim broker for Lloyd’s of London and two years in loss adjusting, prior to joining Cunningham Lindsey in 2007.

• Claims handled: property, marine, liability, risk surveys

• ANZIIF (Snr Assoc) CIP, AICLA (Aff)

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Rotorua94 View Road PO Box 160, Rotorua 3040


David Hutchison Branch Manager


David has over 30 years’ experience in fire & general

insurance, has managed his own businesses and worked in the building industry. He joined Cunningham Lindsey in 2008.

• Claims handled: property, liability • ANZIIF (Snr Assoc)

John Spencer T: 07 349 5098 M: 021 574 933 E: [email protected]

Experienced in loss adjusting both in New Zealand and in London, John has extensive expertise assessing claims. He had four years’ experience as owner/operator of a building and property maintenance business. John has been part of the Cunningham Lindsey team since 2000.

• Claims handled: property, liability

Claim Technicians

Denise BrooksM: 027 807 0264 E: [email protected]

Margaret CollardT: 07 349 5098 E: [email protected]

Dianne KnightsT: 07 349 5096 E: [email protected]

John Spencer T: 07 571 7109 M: 021 574 933 E: [email protected]

Refer to Rotorua Branch for Profile (page 19).

Matthew Stubbins T: 07 571 7105 M: 021 374 716 E: [email protected]

Matthew has worked as a loss adjuster since 1998 when he joined Cunningham Lindsey. His prior experience includes 12 years in appliance and retail management.

• Claims handled: property, marine cargo, marine hull, liability

• ANZIIF (Snr Assoc) CIP, ACLA

Claim Technicians

Brenda FitzpatrickT: 07 571 7101 E: [email protected]

Hanlie LotteringT: 07 571 7972 E: [email protected]

Jackie WanhillT: 07 571 7978 E: [email protected]


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Taupo29 Totara Street PO Box 641, Taupo 3351


Ross Harvie Resident Adjuster


Ross started in the insurance industry out of High school working with two large

insurers. He joined Cunningham Lindsey in 2007 and has worked in various branches around the country. Ross has extensive experience in handling small through to larger domestic and commercial losses.

• Claims handled: property, contract works, liability

Belinda Male M: 021 701 060 E: [email protected]

Belinda originally joined Cunningham Lindsey in 1987 as a claim technician before transitioning into loss adjusting. Her experience includes 27 years in insurance claims.

• Claims handled: heavy motor, property

WhakatanePO Box 160, Rotorua 3040


20 Branch Network

Bevan Wood Resident Adjuster


Bevan has been a loss adjuster specialising in light, heavy and aviation motor

claims since 1969. In 1982 Bevan became involved in loss adjusting and joined Cunningham Lindsey in 1987. Bevan is the Heavy Motor Team Leader.

• Claims handled: heavy machinery, motor vehicle, liability, property

• ANZIIF (Snr Assoc) CIP, Member of the Institute of Road Transport Engineers of New Zealand

Branch Network

Central RegionRegional Leader




Peter manages the branches in our largest geographic area with the two regions, stretching from Gisborne and New Plymouth in the north to Invercargill in the south.

Peter joined Cunningham Lindsey in 1984 and has been a Regional Manager since 2003.


Kapiti Coast

Wellington

Palmerston North

New Plymouth

Gisborne

Wanganui Napier

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GisborneLevel 2, River Oak Mews Building 74 Grey Street PO Box 1335, Gisborne 4040


Dave Brown Resident Adjuster


Dave spent 25 years in the building industry (residential and commercial) as well as

project managing multilevel construction sites. Dave joined Cunningham Lindsey in 2008.

• Claims handled: property, marine hull • Trade qualified in Carpentry & Joinery, BCITO

Assessor

Claim Technicians

Shayne PorouE: [email protected]

NapierPWC Building, 36 Munroe Street PO Box 287, Napier 4140


Tim Stephenson Branch Manager


Tim joined Cunningham Lindsey in 2000. Tim is a regional mentor for property

and liability claims. His prior experience includes seven years in the insurance industry.

• Claims handled: property, business interruption, fidelity guarantee, liability and financial loss

• BSc

Kathleen Law Assistant Branch Manager


Kathleen joined Cunningham Lindsey in 1988 and commenced loss adjusting

in 1999. Kathleen is the Assistant Branch Manager and part of our internal training team.

• Claims handled: property• ANZIIF (Snr Assoc)

Brian Burkett M: 021 430 837 E: [email protected]

Brian commenced loss adjusting in 1971 and joined Cunningham Lindsey in 1991. His experience includes nine years in the insurance industry prior to joining Cunningham Lindsey.

• Claims handled: property, marine hull, cargo • ACLA

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Shane Penhall M: 021 529 177 E: [email protected]

Shane joined our Napier team in 2016, having spent the previous six years working with the Earthquake Commission, having qualified as a builder prior to this, with 16 years’ building experience.

• Claims handled: property• LBP, ANZIIF (Snr Assoc) CIP

Laurie urlich M: 021 437 127 E: [email protected]

Laurie’s career history includes 19 years in the panelbeating trade and 18 years as a motor vehicle assessor. Laurie joined Cunningham Lindsey in 2005.

• Claims handled: motor vehicle, heavy motor • Advanced Trade Certificate in Panelbeating

Claim Technicians

Margaret EngmanE: [email protected]

Raewyn KenderdineE: [email protected]

New Plymouth204 Devon Street East PO Box 688, Taranaki Mail Centre, New Plymouth 4340


Kate Liddle Branch Manager


Kate has 30 years’ insurance industry experience including underwriting and claims.

This includes 10 years as a broker managing offshore risks in the Pacific Islands and four years with the Earthquake Commission. Kate re-joined Cunningham Lindsey in 2012 and has been loss adjusting for 12 years.

• Claims handled: property, liability • ANZIIF (Assoc) CIP, Diploma in Public

Relations, National Certificate in Professional Communications

Mark Corbett M: 021 537 858 E: [email protected]

Mark commenced loss adjusting in 1995 and joined Cunningham Lindsey in 1999. He has 20 years’ experience in the panelbeating trade and six years as an in-house motor vehicle assessor.

• Claims handled: motor vehicle, property, liability, marine

• Trade Certificate in Panelbeating

Scott Fraser M: 021 596 556 E: [email protected]

Scott commenced loss adjusting with Cunningham Lindsey in 2011 following eight years’ experience as a panel beater.

• Claims handled: motor vehicle, property, marine• Trade Certificate in Panelbeating


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David Wharram M: 021 774 509 E: [email protected]

David joined Cunningham Lindsey in 2005. His background includes 32 years in the banking industry and four years in company management.


Claim Technicians

Robyn SchultzE: [email protected]

WanganuiFirst Floor, Quay Centre 69 Taupo Quay PO Box 4009, Wanganui 4541


Katrina Houlahan Resident Adjuster


Katrina worked in the insurance industry for over 10 years prior to commencing

loss adjusting. Katrina joined Cunningham Lindsey in 2013.

• Claims handled: property, liability

Rob Boyd M: 027 449 1006 E: [email protected]

Rob is an experienced loss adjuster with 15 years of fire and general adjusting experience as well as four years residential and commercial property valuation and insurance valuations experience.

• Claims handled: property, liability• ACLA, BBS (VPM), Registered Valuer

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Palmerston North208 John F Kennedy Drive PO Box 1256, Palmerston North 4440


Pam Nicholls Branch Manager


Pam joined Cunningham Lindsey in 1999 after 20 years in the banking industry.

She commenced loss adjusting in 2001 and now manages the Palmerston North branch.

• Claims handled: property • ANZIIF (Assoc) CIP

Jonathan Day M: 027 384 2314 E: [email protected]

Jonathan joined Cunningham Lindsey in 2016 and has 24 years’ experience in the collision repair industry, including 12 years as a panel shop owner.

• Claims handled: motor vehicle• National Certificate In Panelbeating

Melissa Hazlehurst M: 027 326 9090 E: [email protected]

Melissa joined Cunningham Lindsey in 2015, following 14 years’ experience in various insurance claims management roles.

• Claims handled: property• ANZIIF (Snr Assoc) CIP

Dan McGregor M: 021 318 189 E: [email protected]

Dan joined Cunningham Lindsey in 2013 and his previous experience includes over 10 years in the automotive industry.

• Claims handled: motor vehicle, heavy/commercial motor, a gricultural vehicles, marine hull, property

• National Certificate in Automotive Engineering, i-CAR Accredited

Alan Meehan M: 027 550 7072 E: [email protected]

Alan joined Cunningham Lindsey in 2010 after 20 years in the building industry.

• Claims handled: property• Trade Certificate in Carpentry, LBP

Tracey Newton M: 021 509 023 E: [email protected]

Tracey joined Cunningham Lindsey in 1998 and commenced loss adjusting in 1999. Her prior experience includes 13 years as a business operations manager.

• Claims handled: property, contract works, liability, marine

• ACLA, ANZIIF (Snr Assoc) CIP, Certificate in Business Management

Andrew Shaw M: 021 774 749 E: [email protected]

Andrew joined Cunningham Lindsey in 2000. His previous career history includes seven years in insurance claims and underwriting.

• Claims handled: property, marine hull, liability (service & repair)

• National Certificate in Business Studies

Sheree Thomson Claims Handling Unit Team Leader M: 0275 024 623 E: [email protected]

Sheree joined Cunningham Lindsey in 2000 and commenced loss adjusting in 2010. She has 11 years’ prior experience working in underwriting.


Ryan White M: 021 763 383 E: [email protected]

Ryan joined Cunningham Lindsey in 2011 after seven years in the building industry.

• Claims handled: property, contract works, liability, risk surveys

• National Certificate in Carpentry


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Kapiti CoastCopperfields, 7-13 Seaview Road PO Box 1674, Paraparaumu Beach 5252

Contact Details T: 04 298 8025 E: [email protected]

Brian Ainger Resident Adjuster


Brian has previous experience handling claims for a cargo airline before joining

Cunningham Lindsey in 2007.

• Claims handled: property, liability, marine• AICLA (Aff), ANZIIF (Snr Assoc)

Claim Technicians

Jeff TaylorE: [email protected]

Claim Technicians

Cheryl AllisonE: [email protected]

Kelly AndrewsE: [email protected]

Megan DunstanE: [email protected]

Melissa FlannaganE: [email protected]

Sharon HarpurE: [email protected]

Tammy HendraE: [email protected]

Kylie O’LoughlinE: [email protected]

Heather PearsonE: [email protected]

Claire RamsonE: [email protected]

Heather TylerE: [email protected]

Eden WehipeihanaE: [email protected]

CLAiMS HANDLiNG uNiTT: 0800 223 343 E: [email protected]

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WellingtonLevel 1 The Gateway 120 Johnsonville Road PO Box 13836, Wellington 6440

Contact Details T: 04 472 6586 E: [email protected]

Garth Kotze Branch Manager


Garth joined Cunningham Lindsey as the Wellington

Branch Manager in 2015. He has had significant experience managing teams and has over nine years’ experience as a loss adjuster.

• Claims handled: property, liability• BProc

Luke Bardsley T: 04 477 7513 M: 027 591 6313 E: [email protected]

Luke joined Cunningham Lindsey in 2011 and specialises in property claims. Luke’s experience includes a number of years as a claim technician, working in various branches throughout New Zealand, and overseas experience as a loss adjuster.


Laurie Bond T: 04 496 2677 M: 021 646 070 E: [email protected]

Laurie has vast experience including over 40 years in the insurance industry as an insurance broker, loss adjuster and running a Lloyd’s Agency. Laurie joined Cunningham Lindsey in 2008.

• Claims handled: property, marine cargo• ANZIIF (Snr Assoc) CIP, Lloyd’s CCSP

Benedict Castellano T: 04 477 7511 M: 027 591 3756 E: [email protected]

Ben joined Cunningham Lindsey in 2016. Prior to migrating to New Zealand from the United States, Ben was a motor assessor working for a large insurance company for almost 20 years.

• Claims handled: motor

Jamie Hull T: 04 477 7556 M: 027 807 7476 E: [email protected]

Jamie joined Cunningham Lindsey in 2014 after more than 10 years’ experience handling domestic and commercial claims, including 18 months as a liability claims specialist.

• Claims handled: property, liability, marine hull• ANZIIF (Snr Assoc) CIP

Jim McLaughlan T: 04 496 2695 M: 021 447 162 E: [email protected]

Jim’s experience includes 25 years as a qualified investigator with the New Zealand Police (20 years in CIB). Jim has proven experience as a senior investigator of fraud, major crimes and crime scenes. Jim joined Cunningham Lindsey in 2001.

• Claims handled: property, machinery, marine cargo

• AICLA (Aff), ANZIIF (Snr Assoc) CIP, Diploma in New Zealand Policing

Linley Scheib T: 04 496 2697 M: 021 713 174 E: [email protected]

Linley re-joined Cunningham Lindsey in 2009 with over eight years’ prior experience in the insurance industry as a claims officer and over 10 years as a loss adjuster.

• Claims handled: property • ANZIIF (Assoc) CIP


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Branch Network

Mark Taylor T: 04 496 2680 M: 021 509 212 E: [email protected]

Mark joined Cunningham Lindsey in 1998. He is experienced at handling major commercial losses and is involved in overseeing building claims. He is a regional mentor for property claims.

• Claims handled: property, liability (service & repair), contract works

• ANZIIF (Snr Assoc) CIP, AICLA (Aff), Certificate in Architectural Drafting

Claim Technicians

Treve FranceT: 04 496 2690 E: [email protected]

Shaun HalgrynT: 04 477 7561 E: [email protected]

Vanessa OdlumT: 04 477 7563 E: [email protected]

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Southern RegionRegional Leader




Peter manages the branches in our largest geographic area with the two regions, stretching from Gisborne and New Plymouth in the north to Invercargill in the south.

Peter joined Cunningham Lindsey in 1984 and has been a Regional Manager since 2003.


Blenheim

Christchurch

Timaru

Dunedin

Invercargill

Queenstown

Nelson

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BlenheimLevel 1, Youell House 1 Hutcheson Street PO Box 170, Blenheim 7240


Paul Smith Branch Manager


Paul has been involved in loss assessment and maritime

consultancy for 25 years. Paul joined Cunningham Lindsey in 2010 and became the Blenheim Branch Manager in 2014.

• Claims handled: property, marine, liability, viticulture, contract works

• Inshore Launch Masters Certificate of Competency

Glenn Norton M: 027 807 7360 E: [email protected]

Glenn started his insurance career with a large New Zealand Insurer in 1985. Since then he has run various business operations and has worked in the construction industry. Glenn is a Licensed Building Practitioner with over 10 years construction experience. He joined Cunningham Lindsey in 2015.

• Claims handled: property• LBP

Claim Technicians

Angela LaybournE: [email protected]

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Simon Minnis Branch Manager


Simon joined the Palmerston North branch in 1997 and

became the Branch Manager in Nelson in 2014.

• Claims handled: property, motor vehicle, liability, contract works

• ANZIIF (Snr Assoc) CIP, Trade Certificate in Panelbeating

David Burley T: 03 539 1874 M: 021 684 665 E: [email protected]

David joined Cunningham Lindsey in 2005 and has spent the past 38 years in the insurance industry in New Zealand and Australia. He has 19 years’ experience as a loss adjuster assessing liability, marine, motor and machinery claims.

• Claims handled: light motor, liability, marine and machinery breakdown

• Qualified motor mechanic

Jason Lavington T: 03 539 1871 M: 027 257 6669 E: [email protected]

Jason has over 20 years’ experience in the building industry and joined Cunningham Lindsey in 2007.

• Claims handled: property• Trade Certificate City & Guilds, ANZIIF (Assoc) CIP

NelsonCnr Bishopdale Avenue & Market Road PO Box 502, Nelson 7040


Tracy Peterson T: 03 539 1873 M: 021 747 038 E: [email protected]

Coming from a broker background, Tracy joined Cunningham Lindsey in 2013. She progressed from a claim technician to a loss adjuster in 2014. She handles the full variety of domestic claims, as well as small commercial claims.


Ewen Stephens T: 03 539 1875 M: 021 225 4012 E: [email protected]

Ewen has worked in the construction industry for 19 years, first as a qualified bricklayer and then as a residential new-home builder in Western Australia. He returned to New Zealand and joined Cunningham Lindsey in 2016.

• Claims handled: property• Dip. Building & Construciton

Yvonne Tetlow M: 021 490 613 E: [email protected]

Yvonne has been involved in the loss adjusting profession for over 25 years and is experienced in handling both financial and material damage claims.

• Claims handled: property, liability, business interruption

• ANZIIF (Snr Assoc) CIP

Claim Technicians

Sarah HollandE: [email protected]

Alison WhitingE: [email protected]


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Hamish Blair Branch Manager


Hamish joined Cunningham Lindsey in 2015 as the

Christchurch Branch Manager. His prior experience includes five years in the insurance industry in various management roles and handling a variety of claims.

• Claims handled: property• ANZIIF (Snr Assoc) CIP

Lynley Dove T: 03 341 3616 M: 027 501 9542 E: [email protected]

Lynley joined Cunningham Lindsey in 2011 and has over 25 years’ experience in the insurance industry.


Kevin Entwisle T: 03 341 3619 M: 021 527 759 E: [email protected]

Kevin joined Cunningham Lindsey in 2015 and has over nine years’ experience in the insurance industry.


ChristchurchUnit 3A Barry Hogan Place Addington PO Box 9229, Tower Junction, Christchurch 8149


Philip Hextall T: 03 341 3613 M: 021 747 005 E: [email protected]

Philip joined Cunningham Lindsey in 1988 and his background includes 30 years in the insurance industry.

• Claims handled: property, marine, carrier’s liability, liability

• BA, ANZIIF (Allied)

Jay Kuntawala T: 03 341 3612 M: 021 079 5469 E: [email protected]

Jay joined Cunningham Lindsey in 2015 and has over seven years’ experience in the insurance industry.

• Claims handled: property• ANZIIF (Snr Assoc) CIP, AICLA (Aff)

Ben Marsh T: 03 341 3622 M: 027 585 6814 E: [email protected]

Ben has 10 years’ claims experience with both insurers and loss adjusters in the United Kingdom. He had worked internationally for three years before joining the Christchurch branch in 2013.

• Claims handled: property, contract works

Charles Rogers T: 03 341 7207 M: 021 493 358 E: [email protected]

Charles joined Cunningham Lindsey in 2015 and has over 20 years’ experience in the panelbeating industry.

• Claims handled: light motor, heavy motor• Trade Certificate in panel beating, i-CAR qualified

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Phil Burtenshaw Branch Manager


Phil joined Cunningham Lindsey in 1995 and his background includes 19 years

in the panelbeating industry and 20 years in the insurance industry.

• Claims handled: property, motor vehicle, heavy motor, marine

• Trade Certificate in Panelbeating, i-CAR qualified

Ryan Ansley M: 021 510 339 E: [email protected]

Ryan joined Cunningham Lindsey in 2016 and has over 30 years’ experience in the insurance industry.

• Claims handled: property, light motor• ANZIIF (Snr Assoc) CIP

Megan Brown M: 027 238 5217 E: [email protected]

Megan has 18 years’ experience in the insurance industry of which 16 years was as a loss adjuster including working in the United Kingdom for two years. Megan joined Cunningham Lindsey in 1998.


Claim Technicians

Karen KingE: [email protected]

Richard WillettsT: 03 688 3162 E: [email protected]

Claim Technicians

Susie BreytenbachT: 03 341 7202 E: [email protected]

Vanessa LantsberyT: 03 341 3611 E: [email protected]

Sabrina ManuT: 03 341 7207 ext: 801 M: 027 856 8890 E: [email protected]

Rachel WindersT: 03 341 3623 E: [email protected]

Timaru7 The Terrace PO Box 249, Timaru 7940



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QueenstownPO Box 2636, Wakatipu 9349


DunedinLower level, Trevian House 66 Tennyson Street PO Box 1402, Dunedin 9054


Neil Brewer Resident Adjuster


Neil spent five years as a motor mechanic, 12 years in the building industry and

12 years as a professional fire fighter with NZ Fire Service. Neil commenced loss adjusting five years prior to joining Cunningham Lindsey in 2010.

• Claims handled: property, mechanical breakdown, marine hull

• Dip NZIPM (Project Management), NZFBI (Member NZ Fire Brigades Inst)

Braam Kruger Branch Manager


Braam joined the Christchurch branch from Cunningham Lindsey South

Africa in 2014. His experience includes 14 years as a loss adjuster and six years working for a major South African insurer.

• Claims handled: property, marine, liability• HCiIS (SA), AILASA (SA)

Eoin Harding T: 027 836 5761 E: [email protected]

Eoin has been involved in the loss adjusting industry since 2011, joining the Dunedin branch in 2014. Previously he worked as a self-employed builder, an EQC supervisor and an in-house loss adjuster.

• Claims handled: property• Trade qualified builder, Member of Certified

Builders New Zealand

Anna Hawkins M: 027 504 0807 E: [email protected]

Anna’s experience includes over 20 years in the insurance industry. She joined Cunningham Lindsey in 2011.


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Stephen Woodrow M: 021 747 014 E: [email protected]

Stephen has been a loss adjuster in heavy motor, plant machinery, farm equipment and liability since 1986. His career history includes 13 years in the automotive industry.

• Claims handled: property, heavy motor, liability, rural, engineering, marine

• ACLA, ANZIIF (Snr Assoc) CIP, Advanced Trade Certificate in Automotive Heavy Engineering, Trade Certificate in Automotive Engineering, Trade Certificate in Electrical & Automotive Electronics

Claim Technicians

Diane KennedyE: [email protected]

Richard Paulin Branch Manager


Richard joined Cunningham Lindsey in 1978. He has gained over 34 years’

experience in liability claims, particularly in the rural sector including forestry & rural fire liability claims. Richard is a regional liability mentor.

• Claims handled: property, liability, agriculture, contract works

• LLB, FCLA , ANZIIF (Snr Assoc)

Peter Ballantyne M: 021 747 012 E: [email protected]

Peter spent seven years in insurance underwriting and claims prior to joining Cunningham Lindsey in 1990 and is a regional mentor for domestic claims.

• Claims handled: property, marine, rural• ANZIIF (Snr Assoc)

Deborah Crowther M: 021 327 672 E: [email protected]

Deborah has over 40 years’ experience in the insurance industry. She joined Cunningham Lindsey in 1997 and has been loss adjusting since 2000.

• Claims handled: property, rural• ACLA, ANZIIF (Snr Assoc) CIP

Invercargill25 Victoria Avenue PO Box 143, Invercargill 9840



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Craig Tait M: 021 301 886 E: [email protected]

Craig has over 20 years’ experience in the panelbeating industry. He joined Cunningham Lindsey in 2002 as a motor loss adjuster.

• Claims handled: motor, heavy motor, engineering, machinery

• ANZIIF (Assoc) CIP, Trade Certificate in Panelbeating, I-CAR Silver Certified

Terry Williams M: 021 132 0583 E: [email protected]

Terry has 24 years’ experience in panelbeating, including 10 years as workshop foreman. He commenced working for Cunningham Lindsey in 2003.

• Claims handled: motor vehicle• Advanced Trade Certificate in Panelbeating

Claim Technicians

Joanne HamillE: [email protected]

Anna HeenanE: [email protected]

36 Branch Network

Branch Network

Right people.Right place.Right time.

Branch Network 37

Major & Complex Loss


38 Major & Complex Loss


Peter de Jager Assistant Manager, MCL MBA, BCom, BA (Hons)


Stephen Kay Head of MCL ANZIIF (Fellow) CIP, FCLA, Post Graduate Certificate in Law (Insurance Law), BTech (Food Hons), Graduate Diploma (Operations Management)


Vanya Campbell Claim Technician

ANZIIF (Snr Assoc) CIP

T: 03 357 0126 E: [email protected]

Jolynn Gock Quality Coordinator / Claim

Technician

BCom, ANZIIF (Snr Assoc)

E: [email protected]

Kylea Addy Quality Assistant / Claim

Technician


Our Major Commercial Loss Specialists are located throughout New Zealand, and respond to major or complex commercial losses in New Zealand, the Pacific Islands and Asia.

The extraordinary circumstances in Christchurch have provided our specialist team with exceptional challenges, and opportunities to expand our knowledge and experience.

We have specialists in:

• Major Property

• Engineering/Aviation

• Business Interruption

• Cyber

• Marine (Hull and Cargo)

• Food

• Liability (Public and

Product)

• Contract Works

• Fidelity Guarantee

• Heavy Motor

• Contingency

• Prize Indemnity (including non-

appearance, cancellation)


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Auckland Gary Hurle


Gary has over 15 years’ insurance industry experience adjusting major property and construction claims in the UK, the Middle East and New Zealand. He joined Cunningham Lindsey in 2011 to work on some of the largest property claims from the 2011 Christchurch earthquakes.

• Claims handled: property, construction, international disaster response

• ACII, Adv Dip CILA

Daniel Norrie T: 09 520 8007 M: 021 999 215 E: [email protected]

Daniel has over 13 years loss adjusting

Major Property Losses

experience, including six years as a branch manager. He has handled a number of significant multi-million dollar claims and has worked in both national and international catastrophe roles.

• Claims handled: property, marine hull, liability, contract works, national and international disaster response

• Diploma of Business (Loss Adjusting), Diploma of Management, ACLA, ANZIIF (Snr Assoc) CIP

Warwick Sexton T: 09 520 7609 M: 021 529 886 E: [email protected]

Refer to Major & Complex Loss (page 44) for profile.

Whangarei Mike Collins


Refer to Branch (page 11) for profile.

Hamilton Bob Andrews



Tony Dawson T: 07 834 7378 M: 021 782 599 E: [email protected]

Tony has more than 35 years’ experience as a loss adjuster, including eight years in the insurance industry. Tony has had broad experience with major property losses across a diverse range of industry sectors. He joined Cunningham Lindsey in 2005.

• Claims handled: property, liability, contract works, forestry, national and international disaster response

• ACLA, ANZIIF (Snr Assoc) CIP

Leon Briggs National Chief Adjuster M: 021 879 788 E: [email protected]

Leon is responsible for overseeing all major losses within Cunningham Lindsey. He leads many significant property losses and has handled over $1Bn of losses arising from the Christchurch earthquakes. As well as being a Business Interruption expert, Leon has also been engaged as an expert witness on both financial and construction matters, for both civil and criminal proceedings.

• Claims handled: property, contract works, business interruption, liability, national and international disaster response

• BCA (Hons), FCILA (UK), FCLA, ANZIIF (Fellow) CIP


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Dave Walker M: 027 550 7037 E: [email protected]

Dave has over 27 years of loss adjusting experience and specialises in agricultural claims. He has led claims teams dealing with all aspects of numerous multi-million dollar losses. Having worked for Cunningham Lindsey in the United Kingdom for 23 years, Dave joined the New Zealand team in 2011.

• Claims handled: property, liability, contract works

• ACII, FCILA (UK), FUEDI-ELAE

invercargill Richard Paulin



Tauranga Mark Crosby


Mark joined Cunningham Lindsey in 1993, after several years in the insurance industry and has over 20 years’ experience working on major and complex claims. He has experience in a wide range of major loss types including claims in the Pacific Islands and Canterbury earthquake events.

• Claims handled: property, contract works, liability

• Diploma in Business (Loss Adjusting), ACLA, ANZIIF (Snr Assoc)

Napier Tim Stephenson



Wellington Mark Taylor



Christchurch Andrew Jameson


Andrew has over 35 years of insurance industry experience and specialises in large property, liability and financial loss claims. He joined Cunningham Lindsey in 1983.

• Claims handled: property, business interruption, liability, contract works, fidelity guarantee

• BCom, ACLA, ANZIIF (Snr Assoc)


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Hamilton Tony Dawson









Wellington Leon Briggs






Dave Walker M: 027 550 7037 E: [email protected]


invercargill Richard Paulin



Liability Stephen Kay

Executive Adjuster / Team Leader LiabilityT: 09 520 9053 M: 021 774 587 E: [email protected]

Stephen has completed a postgraduate insurance law qualification from London University and with more than 15 years in the food industry and 15 years in loss adjusting, he specialises in investigating and adjusting large and technical product recall and liability claims throughout New Zealand, and countries New Zealand exports to. Steve mentors all liability claims in the Northern region.

• Claims handled: liability, food, products recall, contamination, stock, manufacturing losses

• ANZIIF (Fellow) CIP, FCLA, Post Graduate Certificate in Law (Insurance Law), BTech (Food Hons), Graduate Diploma (Operations Management)

Auckland Stuart Macky



Stuart Main T: 09 520 7604 M: 027 834 9612 E: [email protected]

Stuart has 36 years of insurance claims industry experience and has worked in the United Kingdom and Australia. He is a licensed, mandated and dedicated Liability Adjuster for many London Market Underwriters and specialises in all varieties of liability claims. He joined Cunningham Lindsey in 2011 and the New Zealand operation in 2015.

• Claims handled: liability, professional indemnity, liability risk surveys

• ACII CIP


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Cyber Stephen Kay

Team Leader M: 021 774 587 E: [email protected]


Auckland Gavin Lammers



Stuart Main M: 027 834 9612 E: [email protected]


Gillian Stretch M: 021 747 050 E: [email protected]












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Engineering / Aviation

Warwick Sexton Loss Adjuster / Team Leader Engineering/Aviation T: 09 520 7609 M: 021 529 886 E: [email protected]

Warwick trained as an engine and airframe aircraft maintenance engineer. He has over 20 years’ experience in fault diagnosis and rectification of defects on large aircraft gas turbines and all associated engine and airframe systems. Warwick joined Cunningham Lindsey in 2007 and has worked on a wide range of general engineering and power system/generation claims.

• Claims handled: property, engineering, aviation, marine hull

• NZ Certificate in Engineering, Dip Bus, Licenced Aircraft Engineer, NZCAA, UKCAA, FAA, ANZIIF (Snr Assoc) CIP

Auckland Felicia Wood


Felicia had more than 10 years’ commercial engineering experience including infrastructure upgrades (water, wastewater, roads and power transmission), and manufacturing plants, prior to joining Cunningham Lindsey in 2012.

• Claims handled: property, liability, engineering• BE (Mech), AKL (IPENZ)

Whangarei Darren Hills




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Construction Leon Briggs



Auckland Gary Hurle





Hamilton Tony Dawson



Wellington Mark Taylor



Christchurch Dave Walker



Food Stephen Kay

Executive Adjuster / Team Leader FoodT: 09 520 9053 M: 021 774 587 E: [email protected]


Auckland Stuart Macky












Christchurch Dave Walker


Refer to Major & Complex Loss (page 41) for profile. Major & Complex Loss 45

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Whangarei/Far North Sholto McCardle



Wellington Laurie Bond



Blenheim Paul Smith



Nelson David Burley



Christchurch Philip Hextall



invercargill Peter Ballantyne



Marine Captain Mike Austin

Loss Adjuster / Team Leader Marine T: 09 524 3746 M: 021 746 144 E: [email protected]

Serving at sea in fishing boats and commercial ships, Mike is qualified as a Foreign Going Ships Master. He is an experienced specialist in marine hull, cargo and other marine insurance losses. He is a member of the Nautical Institute and the International Institute of Marine Surveying. Mike joined Cunningham Lindsey in 1974.

• Claims handled: major hull, cargo, warranty surveys, liability

• Masters Certificate Foreign Going, ACLA, Fellow of the Arbitrators & Mediators Institute of NZ, Member of the International Institute of Marine Surveying

Auckland Shelley Beasley



Stephen Kay T: 09 520 9053 M: 021 774 587 E: [email protected]


Stuart Macky T: 09 524 3751 M: 021 929 126 E: [email protected]

Stuart has over 30 years’ experience in the marine insurance industry from hull, cargo to pleasurecraft, and holding a claims manager role for a major underwriter.

• Claims handled: marine hull, cargo• ACLA, ANZIIF (Snr Assoc)


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Palmerston North Dan McGregor



Nelson David Burley



Dunedin Stephen Woodrow



invercargill Craig Tait



Heavy Motor Bevan Wood

Specialist Adjuster / Team Leader Heavy Motor M: 021 939 311 E: [email protected]


Whangarei/Far North Sholto McCardle



Auckland Keith Simpson



Hamilton Brian Stewart



Tauranga Garth Cumming




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Financial Gillian Stretch

Head of Forensic Advisory Services NZ T: 09 520 8008 M: 021 747 050 E: [email protected]

Gillian joined Cunningham Lindsey in 2000 following 20 years in financial and management accounting roles as a Chartered Accountant. She undertakes various financial assignments and is a mentor for Business Interruption losses.

• Claims handled: business interruption, fidelity guarantee, prize indemnity, contingency, stock loss

• CA, FCLA, ANZIIF (Snr Assoc) CIP

Auckland Brett Fawcett


Brett has been a loss adjuster and a specialist in business interruption claims since 1973. He specialises in the adjustment of large and complex financial claims, cancellation claims and the pre-damage analysis of exposure to economic loss.

• Claims handled: business interruption, financial losses, fidelity guarantee

• BCom, CA, FCILA (UK), ANZIIF (Snr Assoc)

Bruce Fenton T: 09 524 3796 M: 027 238 5216 E: [email protected]

Bruce initially trained as an auditor for a large international accounting firm. Bruce spent 15 years in Bermuda working in the broking and captive insurance markets. He has worked for Cunningham Lindsey since early 2011 and specialises in the early resolution of claims.

• Claims handled: business interruption• CA, CPCU, ARM

Stephen Hardy T: 09 520 8016 M: 021 781 394 E: [email protected]

With 25 years’ management and financial accounting experience, Stephen joined Cunningham Lindsey in 2011. His specialist areas include third party consequential loss and dairy farm claims.

• Claims handled: business interruption• BCom

Gavin Lammers T: 09 524 3743 M: 027 663 3313 E: [email protected]

Gavin has been a loss adjuster for more than 20 years. He now specialises in the adjustment of large and complex property damage, business interruption and fidelity claims.

• Claims handled: business interruption, property, fidelity guarantee

• CA (SA), AICLA (Aff)








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When it is essential to accurately investigate and define financial value, you can rely on our team of industry-leading professionals to provide independent and objective financial investigations and analysis.

Our team of financial specialists have accounting qualifications and many years of experience and expertise investigating financial claims. We are here to assist you in the following areas:

• Business interruption or time element insurance claims

• Consequential loss claims

• Fidelity claims

• Prize draws

• Event cancellations

• Litigation support

The team brings together a diverse range of background experience and contains many acknowledged experts. We have a proven reputation for high technical standards, but we are also able to provide innovative solutions to aid in the settlement and negotiation process. Our team has the capability to provide professional help and advice at any level required.

Refer to opposite page for Financial Team profiles.

FAS Global

Financial Services

49

Finan

cial Services

Claim Solutions

inTrust handles claims for commercial

organisations and insurers who have

decided to outsource this aspect of their

business, giving them the time to

concentrate on their own core business.

We receive, process and pay claims in line

with your organisation’s protocols. We will

pursue recoveries on your behalf. Your

organisation does not have to carry the

overhead of experienced claims staff – we

will do that for you.

At all times you have access to your claims

through our online management system

– ClaimFlow, which will provide you detailed

reporting on the level, frequency and types

of losses that are occurring.

You should consider our inTrust services if

you have a high volume of insured or

uninsured claims that you need to manage.

inTrust provides an easy and cost effective

solution for the handling of claims and

losses – let our experts help you.

inTrust

Receiving Claims

Processing Claims

Paying Claims

Reporting on Claim trends

Bridget BroomfieldT: 09 520 7600


Ginnah FasiT: 09 524 3763 E: [email protected]

50

Contact PO Box 335, Auckland 1140 T: 0800 800 096 E: [email protected]

Andrew Graveling Manager, inTrust MinstLEx


Risk Surveys

We provide expert and cost effective surveys

of your customers’ risks, enhancing the

professional service that you offer.

Our nationwide network of insurance

experts combined with our specialist

expertise, allows us to ensure that risks are

identified. This ensures that you can advise

your customer about risk minimisation and

appropriate insurance coverage.

Our business interruption expertise is

unmatched in New Zealand and we can

work with you to ensure that risks are

correctly identified and sums insured are

adequate to protect your customers in the

event of a major loss.

Our food technologists and engineers can

survey industrial plants, food processing

areas and other commercial premises

ensuring that specialised risks are identified

and where possible risk minimisation is put

in place.

Risk Surveys

Bridget BroomfieldT: 09 520 7600


Ginnah FasiT: 09 524 3763 E: [email protected]

51

Craig Lancaster Risk Survey Team Leader BCom, ANZIIF (Snr Assoc) CIP, Diploma of Risk Management


inT

rust /

Risk Su

rveys

Sergon Buiding Consultants

Sergon professionals will work with your customers who

have suffered significant building losses to ensure that the

reinstatement process proceeds quickly, cost effectively

and in a legally compliant manner.

Using our team of experienced building specialists, we will:

• Work with your clients to establish their specific

requirements

• Ensure that compliant documentation is prepared and

the necessary permissions are obtained

• Manage the tender process to ensure that a cost effective

solution is delivered for the insurer

• Apply experienced management resources to lead the

project to ensure that it is delivered in a timely and cost

effective manner

Every building consultation has its own unique

characteristics and our professionals are trained to

establish what is needed and to deliver it.

We work in association with our loss adjusting colleagues

in Cunningham Lindsey to deliver insurance-related

building solutions and for other clients outside of the

insurance world. We specialise in providing

independent building consultancy solutions to support

large scale projects.

Sergon Building ConsultantsCost effective, professional solutions for building work

To appoint Sergon - email: [email protected]

Sergon is a nationwide building consultancy established to help you and your customers navigate through the complexity of new building and repairs. Controlling the insurance reinstatement process so that your customers have confidence in your claim process.

Vik ShankarSergon Manager

LBP D2, Dip Arch, Dip Ed


Vikash has worked within the insurance industry for 12 years providing architectural and structural services for both residential and commercial sites. Vikash joined the Sergon team in 2016.

Auckland

Kerry YoungArchitectural Designer

LBP, NZCD (Arch), DANZ (Member)


Kerry has over 30 years’ experience in architectural design and documentation in both New Zealand and Australia including working with housing companies and the council on domestic and commercial projects. Kerry joined Sergon in 2012.

52

Sergon Building Consultants

Hazel HalesSergon Coordinator

BA (Hons)


Hazel has three years’ administration experience in the construction industry and a background in contractor management. Hazel joined Sergon in 2015.

Whangarei

Alan EscottArchitectural Designer

National Diploma in Architectural Technology (Level 6)


Alan has 12 years’ experience as an architectural technician. He has been contracting full time with Cunningham Lindsey and Sergon since September 2010. In this time he has worked on a variety of different earthquake Loss Adjusting and scoping related projects in Christchurch Whangarei and Auckland. Alan is now a full time employee of Sergon, joining in February 2016.

Tauranga

Allan ThomassenBuilding Consultant

LBP, Trade Certificate in Building


Allan joined Cunningham Lindsey in 2009 as a Loss Adjuster and transferred to Sergon Building Services in 2010. His back ground and experience is in light commercial buildings.

New Plymouth

Teri CollinsM: 021 507 605 E: [email protected]

Teri joined Sergon in 2016 to service the New Plymouth region. He is a Licensed Building Practitioner with 20 years’ experience in the building industry.

Amie CowleyM: 021 507 605 E: [email protected]

Amie joined Sergon in 2016 as an architect. She is a Licensed Building Practitioner with 20 years architectural experience.

Palmerston North

Nathan LeeArchitectural Designer

LBP, Advanced Trade Certificate in Building


Nathan joined Sergon in 2014 after completing his carpentry apprenticeship and has spent 14 years in the residential construction industry. Nathan is part of a team who worked on large commercial projects after the Christchurch earthquakes.

Dean WadeBuilding Consultant

LBP, Advanced Trade Certificate in Building


Dean joined Sergon in 2010. He completed a carpentry apprenticeship and then spent several years in the light commercial area followed by three years residential supervision and five years with his own building company.

Christchurch

Andrew BellBuilding Consultant

LBP, Certificate in Carpentry (Australia)


Andy joined Sergon in 2010 following the Christchurch earthquake event. Prior to this time Andy had his own building reinstatement business managing insurance repairs and working closely with a large government agency on property maintenance contracts.

Paul RobertsLBP Architectural Designer

LBP, Design eSite Level 2, Certificate Building Management


Paul has worked with Sergon and Cunningham Lindsey for six years carrying out earthquake assessments and assisting other loss adjusters with involvement in some of the largest earthquake claims. He is a licensed building practitioner and has 25 years experience in architectural design work and project management.

53

Sergon

The Team

Index

54 The Team

Building Unit Auckland 15

Claims Handling Unit

Palmerston North 26

Addy, Kylea Auckland, MCL 39

Ainger, Brian Kapiti Coast 26

Alcock, Scott Corporate, Auckland 5

Allison, Cheryl Palmerston North 26

Andrews, Bob Hamilton 16

Andrews, Kelly Palmerston North 26

Ansley, Ryan Timaru 33

Austin, Captain Mike Auckland, MCL 46

Ball, Blythe Auckland 13

Ballantyne, Peter Invercargill 35

Bardsley, Luke Wellington 27

Bardsley, Peter Operations, Palmerston North

21

Bassett, Tania Hamilton 17

Beasley, Shelley Auckland 13

Bell, Andrew Sergon, Christchurch 53

Blair, Hamish Christchurch 32

Bond, Laurie Wellington 27

Bone, Andrew Auckland 13

Boyd, Rob Wanganui 24

Brewer, Neil Queenstown 34

Breytenbach, Susie Christchurch 33

Briggs, Leon Wellington, MCL 40

Brooks, Denise Rotorua 19

Broomfield, Bridget Auckland, inTrust 50

Brown, Dave Gisborne 22

Brown, Megan Timaru 33

Bullock, Sonya Tauranga 18

Burkett, Brian Napier 22

Burley, David Nelson 31

Burtenshaw, Phil Timaru 33

Campbell, Vanya Christchurch, MCL 39

Castellano, Benedict Wellington 27

Clark, Dale Hamilton 5

Clark, Reid Hamilton 16

Collard, Margaret Rotorua 19

Collins, Mike Whangarei 11

Collins, Teri Sergon, New Plymouth

53

Condon, Aaron Whangarei 11

Cooper, Carl Far North / Bay of Islands

11

Corbett, Mark New Plymouth 23

Cowan, Darryl Corporate, Auckland 2

Cowley, Amie Sergon, New Plymouth

53

Cox, Allan Auckland 13

Crosby, Mark Tauranga, MCL 41

Crowther, Deborah Invercargill 35

Cumming, Garth Tauranga 18

Dawson, Gioia Auckland 13

Dawson, Tony Hamilton, MCL 40

Day, Jonathan Palmerston North 25

de Jager, Peter Auckland, MCL 39

Dove, Lynley Christchurch 32

du Randt, Royden Tauranga 18

Dunstan, Megan Palmerston North 26

Engman, Margaret Napier 23

Entwisle, Kevin Christchurch 32

Escott, Alan Sergon, Whangarei 53

Everton, Kerry Tauranga 18

Fasi, Ginnah Auckland, inTrust 50

Fawcett, Brett Auckland, FAS 48

Fenton, Bruce Auckland, FAS 48

Fitzpatrick, Brenda Tauranga 19

Flannagan, Melissa Palmerston North 26

France, Treve Wellington 28

Fraser, Angus Auckland 13

Fraser, Scott New Plymouth 23

Freeman, Paul Hamilton 16

Gibbs, Melany Auckland 15

Gillespie, Sue Far North / Bay of Islands

11

Gock, Jolynn Auckland, MCL 39

Graveling, Andrew Auckland, inTrust 50

Griffiths, Susan Coromandel 17

Hales, Hazel Sergon, Auckland 52

Halgryn, Shaun Wellington 28

Hamill, Joanne Invercargill 36

Harding, Eoin Dunedin 34

Hardy, Stephen Auckland, FAS 48

Harpur, Sharon Palmerston North 26

Harvey, Dave Whangarei 12

Harvie, Ross Taupo 20

Hawkins, Anna Dunedin 34

Hazlehurst, Melissa Palmerston North 25

Heenan, Anna Invercargill 36

Hendra, Tammy Palmerston North 26

Hextall, Philip Christchurch 32

Hills, Darren Whangarei 12

Holland, Sarah Nelson 31

Houlahan, Katrina Wanganui 24

Hull, Jamie Wellington 27

Hurle, Gary Auckland, MCL 40

Hutchison, David Rotorua 19

Jameson, Andrew Christchurch, MCL 41

Jenkins, Neville Auckland 15

Judson, Kim Hamilton 16

Kay, Stephen Auckland, MCL 42

The Team

The Team 55

Kenderdine, Raewyn Napier 23

Kennedy, Diane Dunedin 35

King, Karen Timaru 33

Knights, Dianne Rotorua 19

Kotze, Garth Wellington 27

Kruger, Braam Dunedin 34

Kuntawala, Jay Christchurch 32

Lammers, Gavin Auckland, FAS 48

Lancaster, Craig Auckland 14

Lantsbery, Vanessa Christchurch 33

Lavington, Jason Nelson 31

Law, Kathleen Napier 22

Laybourn, Angela Blenheim 30

Lee, Nathan Sergon, Palmerston North

53

Liddell, Ian Hamilton 16

Liddle, Kate New Plymouth 23

Livett, Jim Auckland 14

Lottering, Hanlie Tauranga 19

Mackenzie, Joanne Whangarei 12

Macky, Stuart Auckland, MCL 46

Main, Stuart Auckland, MCL 42

Male, Belinda Taupo 20

Malins, Sara Operations, Whangarei

8

Manu, Sabrina Christchurch 33

Marsh, Ben Christchurch 32

Mason, Jae Auckland 15

Mason, Kelly Hamilton 17

McCardle, Sholto Whangarei 12

McCullough, Chris Whangarei 12

McGregor, Dan Palmerston North 25

McLaughlan, Jim Wellington 27

McMahon, Danielle Auckland 15

McQuinn, Susan Whangarei 12

Meehan, Alan Palmerston North 25

Menday, Tim Auckland 14

Minnis, Simon Nelson 31

Moloney, Jo Auckland 15

Moreton, Leon Auckland 14

Morris, Judy Auckland 13

Mostert, Janine Corporate, Auckland 5

Nandhana, Sheetal Auckland 15

Nel, Len Auckland 14

Newton, Julie Tauranga 18

Newton, Tracey Palmerston North 25

Ngaropo, Bev Whangarei 11

Nicholls, Pam Palmerston North 25

Norrie, Daniel Auckland, MCL 40

Norrie, Martyn Corporate, Auckland 5

Norton, Glenn Blenheim 30

O’Loughlin, Kylie Palmerston North 26

Odlum, Vanessa Wellington 28

Otukolo, Jo Auckland 14

Paulin, Richard Invercargill 35

Pearson, Heather Palmerston North 26

Penhall, Shane Napier 23

Penney, Bridget Whangarei 12

Peterson, Tracy Nelson 31

Philpott, Kevin Auckland 14

Porou, Shayne Gisborne 22

Ramson, Claire Palmerston North 26

Reed, Karina Hamilton 16

Roberts, Paul Sergon, Christchurch 53

Rogers, Charles Christchurch 32

Rydings, Alan Tauranga 18

Scheib, Linley Wellington 27

Scherle, Samantha Hamilton 17

Schultz, Robyn New Plymouth 24

Sexton, Warwick Auckland, MCL 44

Shankar, Vik Sergon, Auckland 52

Shaw, Andrew Palmerston North 25

Simpson, Keith Auckland 14

Sims, Ryan Auckland 15

Smith, Paul Blenheim 30

Spencer, John Rotorua 19

Stephens, Ewen Nelson 31

Stephenson, Tim Napier 22

Stewart, Brian Hamilton 16

Stewart, Suzanne Hamilton 17

Stretch, Gillian Auckland, FAS 48

Stubbins, Matthew Tauranga 19

Tait, Craig Invercargill 36

Taylor, Jeff Kapiti Coast 26

Taylor, Mark Wellington 28

Tetlow, Yvonne Nelson 31

Thodey, Judith Auckland 15

Thomassen, Allan Sergon, Tauranga 53

Thomson, Sheree Palmerston North 25

Thurston, Dean Auckland 15

Tyler, Heather Palmerston North 26

Urlich, Laurie Napier 23

van Zyl, Philip Operations, Auckland 10

Wade, Dean Sergon, Palmerston North

53

Walker, Dave Christchurch, MCL 41

Walker, Savannah Auckland 15

Wanhill, Jackie Tauranga 19

Wehipeihana, Eden Palmerston North 26

Wehipeihana, Leah Auckland 15

Wharram, David New Plymouth 24

White, Ryan Palmerston North 25

Whiting, Alison Nelson 31

Whitiora, Hayley Hamilton 17

Willetts, Richard Timaru 33

Williams, Terry Invercargill 36

Winders, Rachel Christchurch 33

Wood, Bevan Whakatane 20

Wood, Felicia Auckland, MCL 44

Woodrow, Stephen Dunedin 35

Young, Kerry Sergon, Auckland 52

ind

ex

To appoint us email: [email protected]

Anytime phone: 0800 800 270

www.cunninghamlindsey.com/global/locations/new-zealand/

Contact us

Cunningham Lindsey operate through a network of over 600 offices throughout the world. To access our network, or to find out how we can help you, please visit our website at www.cunninghamlindsey.com/global/locations/new-zealand/

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