Direct Payments - A route to independence · as putting up curtain rails, shelves We can help with...
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Direct Payments - A Route to Independence
Transcript of Direct Payments - A route to independence · as putting up curtain rails, shelves We can help with...
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Direct Payments - A Route to Independence
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020 8240 4473www.essencehomecare.co.uk
Essence Home Care has a stringent recruitment policy, but is also an equal opportunity employer.
Essence Home Care is a registered provider with the Care Quality Commission, providing a variety of services that are tailored around individual needs
If you or a loved one has a need for any of the above services, please do not hesitate to contact us on:
• Assistance with personal care & support
• Waking & Sleeping nights
• Low level domestic / cleaning
• Companionship
• Respite
• Live in Care
• Shopping • Care at home
• Escorting in the community/schools, College, Hospital, GP appointments & social events
CROYDON
Caterham, Coulsdon, Chelsham,Croydon, Kenley, New Addington,Sanderstead, Selsdon, Thornton Heath, Warlingham, Whytleafe, Woldingham
Home CareTrained and friendly staff available to help with:
• Personal care• Sleep in calls• Companionship• Domestic services• Shopping assistance• Escorting to appointments
0203 137 [email protected]
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WelcomeWelcome to our brochure, giving you information about how direct payments can be a route to your independence giving you the choice, control and flexibility to meet your own care needs.
There is a range of information to help you decide if direct payments are the route for you, including:
11 What are Direct Payments & How do they work?
12 Pre-paid Cards
12 Will I have to pay something?
13 Who can get a Direct Payment?
13 Children with Disabilities
14 What can I use my Direct Payment for?
15 What is a Personal Assistant
15 Who can you employ as a Personal Assistant?
16 Do I have to deal with Tax, National Insurance and Pension Contributions?
16 Using an Agency
17 Can I have a mixture of direct payments and services from the Council?
18 What can’t I use my Direct Payment for?
19 What help can I get?
All material contained within this magazine may not be reproduced in whole or in part without written consent of the publishers. Although every care has been taken to ensure the accuracy of the information contained in this magazine the publishers accept no responsibility for errors, omissions or claims made by contributors or advertisers. The right is reserved to reject, shorten or clarify any material submitted at the discretion of the Editor whose decision is final and no correspondence can be entered into concerning it. Croydon Council do not warrant the accuracy of any description or statement contained in any advertisement herein nor do they endorse any product or service advertised.
© 2017 Published By Community Information Services Ltd, Scott House, Clarke Street, Poulton-le-Fylde, Lancashire FY6 8JW • 01253 885777 • [email protected] • www.cispress.com
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Adult and community servicesLondon and South East England
The National Autistic Society is the leading UK charity for autistic people,their families and friendsNo two people are the same, which is why we offer you a personal
flexible service designed to meet your needs. You can access our
Croydon services through your Direct Payments.
We can support you:
> in your home, to do your day-to-day tasks> in your local community and in social settings> in your studies or when looking for work> and your family by providing respite services.
Until everyone UnderstandsThe National Autistic Society, a charity registered in England and Wales (269425) and in Scotland (SC039427).
To find out more or make a referral call 020 3326 1200, email [email protected] visit www.autism.org.uk/se-services.
Vacancies in Harrow and Kent
Call us for more information
We believe that everyone should enjoy living in their own homes
as long as they want to. It just takes a bit of planning.
Our alarm monitoring and emergencyresponse services provide peace of
mind to people of all ages thatwhatever circumstances may occur,
we’re at hand to help.
Call 0345 603 4576Write [email protected] www.eldercare.co.ukShowroom 146 Stanley Park Road, CarshaltonBeeches SM5 3JG (Appointment recommended)
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PERSONAL ALARMSWant to stay independent?We’re here for you 24/7
From just £3.44 per week
Call today 0300 333 2012 or visit www.centrapulse org.uk
FIRST TWO
MONTHS FREE
centrapulse advert.pdf 1 30/03/2017 15:46
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Independent travel training gives young people and adults with special educational needs and/or disabilities the skills and confidence they need to travel independently to schools colleges and community activities.
The individualised travel training programme includes:
The training process consists of four key stages:
• Learning the route• Travelling at peak times• Confirming the young person is safe• Recognising their achievement.
To find out more, contact Monica or Jackie on
020 86047578Email: [email protected]
• one-to-one personalised travel trainer support• increased self-confidence and esteem• journey planning
• road and personal safety skills• time management• emergency strategies• Stranger awareness
Independent Travel Training
How the training is delivered
To be considered for ITT the young person must have the potential - once successfully trained - to travel to and from school completely independently (i.e. without an escort). Parent or carers will be involved from the outset. The travel assessor will meet to explain how the programme works, to ensure the training is tailored to meet the student’s needs and to answer any questions.
All of the training is one-to-one and the young person will be accompanied at all times for the first phase of training where the basics are learned (such as the Green Cross Code; safe practice; how to get on and off transport; what to do in an emergency etc.).
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Staying Put Helping people to remain living in their own homes independently and safely
Do you want to remain living in your own home?
Staying Put can offer you advice and assistance on how you can, with a dedicated case worker to help you.
• Repairs, improvements - for example new roof, new windows, electrics, heating issues etc., using reliable contractors. We can also advise on funding using the council’s interest free loans - our Case Worker will be happy to give further details
• Adapting your home to make life easier• Moving furniture to make your home easier and safer to get around• De-cluttering and cleaning service• Gardening• Handyperson Service - small jobs such as putting up curtain rails, shelves
We can help with the following things:
For further information call the Staying Put team on:
0208 760 5505Or email us at: [email protected]
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Direct Payments - An OverviewWhat are Direct Payments?Direct Payments are simply that - a payment directly to you to cover your care and support needs. They are simply a way of giving you more choice and control over your support. Croydon Council allocates you a budget, the direct payment, and you can use it to pay for the support you have been assessed as needing.
People have been using direct payments for many years now. It is part of national policy and a similar scheme is run in every council.
Read on to find out how controlling your own support can help you get on with your life.
How do Direct Payments Work?Firstly, you need to have an assessment by a Care Manager, Care Co-Ordinator or Social Worker. The Council will use the national eligibility framework to determine whether you are eligible for support from the Council to meet your assessed needs. You can arrange an assessment by contacting the Contact Centre at Croydon Council on 0208 726 6000 EXT.19509 or by email at [email protected] or by using the weblink www.croydon.gov.uk/healthsocial/adult-care/asc-assessing/ascreferral
Croydon Council will tell you how much you can spend on your support and will pay this directly on to a pre paid card or into a separate bank account which you will need to open. To start receiving direct payments you will need to sign a document called a Direct payments agreement. By signing this you agree to complete financial returns each quarter. These monitor how you are spending the money. You will be able to get help and advice with this.
Pre - Paid Cards
Will I have to pay something?
There will be a new way to receive your direct payment. This will be through a pre-paid card. The benefits include:
• Master Card branded so is accepted by all suppliers who accept Master Card.• The ability to pay directly into a bank account for Personal Assistants and support staff.• On - line monitoring of your transactions.• The facility to do telephone transactions.• Standing order and Direct Debit facility for repeat payments.
This opportunity will be open to all current and future users of Croydon’s Direct Payment Scheme.
Croydon Council, like all councils, has a policy of charging for services according to the financial circumstances of the person needing support so you will need to have a financial assessment to work out how much you may be charged. These charges are normally deducted in advance from your direct payment. This means your contribution will have to be paid by you on to the pre paid card or into your direct payment bank account from your own money, in order to have enough to pay for your support.
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Who can get a Direct Payment?
Children with disabilities
Anyone who is eligible for a social care service provided by Croydon Council. This can include:
• Any disabled person aged 16 and over• An older person• A disabled parent• A person with learning disabilities• A user of mental health services• Parents of disabled children under 16• Carers aged 16 or above, for their own needs as carers
Personal Budgets and Education Health and Care PlansIf your child or young person has a Statement of Educational needs, this statement will be converted into an Education, Health and Care Plan. With an EHC Plan you will have the right to request that any service identified in the Plan for your child’s educational or care needs can be provided as a Personal Budget, although this may not always be agreed. If you already receive a Direct Payment, this Payment will become part of the Personal Budget for your child. For further information please see: www.croydon.gov.uk/education/special-educational-needs/sen-money/direct-payments
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What can I use my Direct Payment for?You can use it for anything which meets the needs assessed by your care manager or social worker.
This could be:
• Personal care: getting up, washing, dressing
• Practical tasks: preparing meals, shopping, housework
• Being independent: reading letters, looking after your money, using transport independently
• Getting out and about: outreach support in the community, increasing socialisation and independence skills.
Your needs will be outlined in your Support Plan. This will tell you how you can spend your direct payments. The Care Act 2014 says that ‘Provided that the direct payment is used to meet the needs identified in the plan, the person should have freedom over how the money is spent.’
You could employ your own personal assistant to do this work for you. Alternatively, you could get your support from a care agency rather than employ a personal assistant (PA) directly.
You can also get direct payments for:
• A piece of equipment that would otherwise be provided by Occupational Therapy
• The cost of taking part in an activity that helps you with staying independent
You can discuss your ideas first with the Direct Payments Advisor or with your Care Manager or Social Worker. Your Care Manager can agree to any support you decide on, so long as it meets an assessed need.
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What is a Personal Assistant?
Who can you employ as a Personal Assistant?
Although you can use a direct payment to purchase care from a registered agency, many people prefer to employ a personal assistant. A PA is someone who is employed by you to help you. Because you employ them, you are in charge of them and the work they do for you. A personal assistant puts you in control.
You choose:
• Who you will have to work for you• What time of day they help you• Which tasks they do and when• Where the help is given (at home or somewhere else you want to be)• How things are done.
Direct payments enables you to employ anyone, except your husband, wife or partner, or close relative who lives with you. It’s important to think carefully about who to employ. There can be good reasons for not employing family and friends. Try to talk to other disabled people who employ PAs, or to your Direct Payments Advisor before making up your mind.
Advertising for a Personal Assistant can help you find a person who is just right for you. The Direct Payment Support Service can assist you from writing the advertisement through to holding the interviews.
Do I have to deal with Tax, National Insurance and Pension Contributions?
Using an Agency
Paying a Personal Assistant to work for you means you become responsible for paying Tax, National Insurance and Pension Contributions. But you don’t have to work out everything for yourself. Your direct payment allows for the cost of using a payroll service. The payroll service will calculate the payments which you need to make and inform you of these, with guidance on how to make the payments.
You may prefer to use an agency rather than to employ a personal assistant directly. The agency will provide you with a worker to support you with your needs at times when you require the support but they would cover all employer related costs and responsibilities. The agency will send you an invoice and you will pay it from your direct payment account.
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Can I have a mixture of Direct Payments and services from the Council?Some people have direct payments for part of their care package and directly provided services arranged by the Council as the other part. For example: you might need support to get up in the morning and go to bed at night and decide that the morning call is provided by Croydon Council and you use a direct payment for the evening call.
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What can’t I use my Direct Payment for?a) Services provided directly by the Council or NHS
b) Subsistence - such as food and drink
c) Accommodation costs
d) Unlawful activity
e) Gambling
f) Services provided by a close family member whom you live with. This includes: married or unmarried partner, civil partner or a close relative (i.e. parent, parent-in-law, aunt uncle, grandparent, son, daughter, son-in-law, daughter-in-law, step son or daughter, brother, sister or the spouse, civil partner, or other partner of any of the preceding) unless there are exceptional circumstances.
Although the rules under the Care Act are more relaxed, in Croydon the decision will be made by senior management.
g) Permanent residential care - currently direct payments may not pay for adults to live for the long term in care homes, but can be used for day activities which are not provided by the residential establishment. However the Department of Health are reviewing this position.
h) Direct payments may be used for short stays in residential care.
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What help can I get?Once you have had an assessment your care manager will refer you to the Direct Payment Support Service who will work with you to help you set up your direct payment and offer ongoing support with the following:
• Recruitment of personal assistants. This includes people who fund their own care.• Provision of an approved agency list • Payroll Service information• Employer’s Liability Insurance• Disclosure and Barring Service• Employment Contracts• Budgeting• Assistance with completing Quarterly Returns• Provide Quarterly User Groups • Signposting to other organisations e.g. Welfare Rights Team (0800 731 5920) and Carers’ Information Service (0208 649 9339)• Advice4croydon is the Croydon Advice Providers Together (CAPT) Information Portal. It has been designed to provide free information on a range of issues affecting people living in Croydon including welfare benefits, debt, housing, and employment. The website address is http://advice4croydon.org.uk.
The Direct Payment Support Service will provide you with an allocated advisor who you can contact for advice and information. This is a free service. The Contact Centre will provide you with the contact details for the service.
You can reach the Contact Centre on 0208 726 6000 EXT.19509 or by email at [email protected]
For further information on recruiting personal assistants and using an agency please go to NHS Choices.
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Your car. Your choice. Your mobility.Mercedes-Benz Motability. Mercedes-Benz Croydon is proud to support Motability - the national charity dedicated to helping disabled people become more mobile.
Under the Motability Scheme you can exchange your government funded mobility allowance towards a brand new Mercedes-Benz. The Mercedes-Benz Motability Scheme entitles you to:
A new Mercedes-Benz every 3 years
Insurance, servicing and maintenance
Full breakdown assistance
60,000-mileage allowance over 3 years
With their unsurpassed safety systems and astounding practicality our cars can suit all needs, being meticulously designed for comfortable, safe and enjoyable driving.
Visit mercedes-benzcroydon.co.uk or call 0208 665 4540 today to fi nd out more.
Tyre and windscreen replacement
Annual road fund Licence
Many adaptations at no extra cost
Up to two nominated drivers
All information correct at time of print 04/17
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Care Expertise offers a warm, safe and supportiveenvironment for vulnerable adults with :
• Dementia and nursing needs• Learning Disabilities and
associated conditions • Autism and other Developmental Disorders
• Mental Health needs, including thosepreviously detained under the
Mental Health Act.
FOR FURTHER INFORMATION CONTACT:
Head Office Care Expertise 1070-1072 London Road, Town Centre
Thornton Heath CR7 7ND
TEL: 020 8916 1818 • 07581 [email protected]
Action Zone provides day centre services for people with learning disabilities and associated mental health problems including people with autism. Activities are devised following assessment.
A plan of aims and goals will be suggested through consultation with the manager of Action Zone, the service user and their representatives or advocates.
The aims of Action Zone are to:• Provide skills for life training for people with learning difficulties.• Enable service users to reach their full potential and to help them to develop social skills. • Support, facilitate and encourage service users to integrate into the local community. • Modify challenging behaviour through self esteem gained by achievement. For more information please contact us. Our friendly, experienced staff are happy to help!78a Frith Road, Croydon, CR0 1TATel: 0208 633 1602Email: [email protected]
Brilliant Homecare Services
We are a trusted service provider of personal care services that are tailored to meet your needs.
We provide:• Personalised care of your choosing• Medical prompts - medicines and appointments• Assisted mobility• Meal preparation• Companionship• Light housekeeping duties• Errands/shopping
Call 020 8684 4300 for further informationEmail: [email protected] visit www.brillianthomecare.co.uk
We are registered with the Care Quality Commission
Enjoy delicious hot meals delivered right to your door. 7 days a week, every day of the year.• Full range of meals, including special diets• Nutritionally balanced meals• Safe & Well-being checks with every meal delivered• Friendly delivery service is much more than just a meal!
For more information, please call us on 0800 0903 604Or visit www.mealsonwheels.info
Meals on Wheels delivering delicious hot meals in partnership with your local authority
Enjoy delicious hot meals delivered right to your door. 7 days a week, every day of the year.• Full range of meals, including special diets• Nutritionally balanced meals• Safe & Well-being checks with every meal delivered• Friendly delivery service is much more than just a meal!
For more information, please call us on 0800 0903 604Or visit www.mealsonwheels.info
Meals on Wheels delivering delicious hot meals in partnership with your local authority
Your car. Your choice. Your mobility.Mercedes-Benz Motability. Mercedes-Benz Croydon is proud to support Motability - the national charity dedicated to helping disabled people become more mobile.
Under the Motability Scheme you can exchange your government funded mobility allowance towards a brand new Mercedes-Benz. The Mercedes-Benz Motability Scheme entitles you to:
A new Mercedes-Benz every 3 years
Insurance, servicing and maintenance
Full breakdown assistance
60,000-mileage allowance over 3 years
With their unsurpassed safety systems and astounding practicality our cars can suit all needs, being meticulously designed for comfortable, safe and enjoyable driving.
Visit mercedes-benzcroydon.co.uk or call 0208 665 4540 today to fi nd out more.
Tyre and windscreen replacement
Annual road fund Licence
Many adaptations at no extra cost
Up to two nominated drivers
All information correct at time of print 04/17
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To become a member of the 1596 Club, call us on020 8256 1596 or email [email protected]
Our 1596 Club is open to over 60s. If you are living on your own and are feeling lonely or bored of cooking meals for yourself, or someone usually cares for you and you would like some respite care, we invite you to join our 1596 Club.
Our friendly and professional services offer you a home from home;supporting you to maintain the balance of your independence whileassisting your needs.
You will find the 1596 Club at our Whitgift Care homes; Wilhelmina House in Park Hill and Whitgift House on Brighton Road, Croydon.
Freshly prepared healthy and nutritious meals
Busy social activities such as arts and crafts, computer lessons, exercise classes and pampering sessions
Personal care including bathing, hairdressing and chiropody*
Transport to and from 1596 Club
*subject to additional costs
Enjoy the company of new friends and a freshly prepared lunch in our welcoming and supportive Whitgift Care homes.
whitgiftcare.co.uk /WhitgiftCare @1596WhitgiftProud to be part of
We help care for a range of people with different social care needs including:
• People with Dementia• Elderly People• Mental Health• People with learning difficulties
• Vulnerable adults who wish to be at home• Children and young people
We support with• Hospital discharge • Domiciliary care • Local Authority signposting
Memory Care Management Services prides itself on delivering great support and care, helping individuals and their loved ones live full and active lives in their communities. Memory Care is based in New Addington, Croydon and our services are used across the social care spectrum not only in Croydon but throughout UK, with great success.
Find out more about Memory care Management Services and how we can help. Email:[email protected]: 01689 331127 / 07412 557153
Personal care, medication administrations, 24 hour on call support service, Meal preparation, Domestic tasks/cleaning, shopping, Escorting to doctors surgery, opticians and other routine appointments. We also help and support children and young people.
Examples of our services:
Alfred James& CoSolicitors LLPThere are times in life where you need the help of legal professionals who care. Here at Alfred James & Co Solicitors LLP we have a compassionate approach towards our clients who are often dealing with some of the most difficult situations life can serve up.
We offer a wide range of services to help including:
• Legal Aid Housing• Legal Aid Community Care• Legal Aid Debt• Landlord & Tenant Issues• Wills & Probate• Personal Injury
As a team of dedicated professionals with over 20 years’ experience we aim to provide a friendly atmosphere with a reputation for timely, personalised service.
0208 8681 4627www.alfred-james.com | [email protected]
406A Brighton Road, South Croydon CR2 6AN
We will support and assist you with:
• Understanding and expressing your needs to both medical and mental health professionals• Managing a crisis• Support to comply with your treatment for both your physical and mental health• Preventing a hospital admission (where possible)• Acquiring budgeting skills and maintaining a tenancy• Acquiring independent living skills• Planning a structured day and assisting the development of daily living skills• Building your self-confidence and self-esteem• Engaging and linking with other services and professionals• Support through advocacy to promote social inclusion and reduce the stigma associated with mental health challenges• Accessing local services including employment, education, training, leisure and other community social activities
Tel: 0203 326 0444 Mob: 077 0423 4055www.openmindssocialcare.co.uk | [email protected]
Park House, 22 Park Street, Croydon CR0 1YE
Recovery • Advocacy • Changing Mindsets
We encourage referrals from health care professionals, family members, friends, as well as self-referrals.
OpenMinds is a Specialist Mental Health organisation which makes recovery from a mental illness the main focus of its intervention. We provide practical, emotional
and social support to adults aged 18-65 living in the community. If you would like this publication in different accessible format or
have any other queries regarding it’s content,
please get in touch with our Contact Centre on
0208 726 6000 EXT.19509 or by email at
To become a member of the 1596 Club, call us on020 8256 1596 or email [email protected]
Our 1596 Club is open to over 60s. If you are living on your own and are feeling lonely or bored of cooking meals for yourself, or someone usually cares for you and you would like some respite care, we invite you to join our 1596 Club.
Our friendly and professional services offer you a home from home;supporting you to maintain the balance of your independence whileassisting your needs.
You will find the 1596 Club at our Whitgift Care homes; Wilhelmina House in Park Hill and Whitgift House on Brighton Road, Croydon.
Freshly prepared healthy and nutritious meals
Busy social activities such as arts and crafts, computer lessons, exercise classes and pampering sessions
Personal care including bathing, hairdressing and chiropody*
Transport to and from 1596 Club
*subject to additional costs
Enjoy the company of new friends and a freshly prepared lunch in our welcoming and supportive Whitgift Care homes.
whitgiftcare.co.uk /WhitgiftCare @1596WhitgiftProud to be part of
Are you looking for quality care and peace of mind for your loved one?AA Nursing Care is a recruitment agency focusing on serving the medical, health and care sector in the United Kingdom. The agency prides itself with the quality of professionals they place. Whether you are looking for a Doctor, Nurse, Care Assistant or Carer, AA Nursing Care will accommodate your needs. We also provide last minute emergency cover 24 hours a day so that you can have peace of mind knowing that we are there for you.
AA Nursing Care AgencyProviding Excellent Care Call us on:
020 7078 7383to find out more
AA Nursing & Care Agency can provide you with highly trained, reliable care staff with experience in:
Carers· Home care· Personal care· Home help· Live in / out· Dementia Care
Nurses· Palliative care· Post operative care· Flight nurses and much more
Company No: 8743911
020 7078 7383 | [email protected] | www.aanursingcare.co.uk
