Digitally Facilitating On-The-Job Training Enterprise Case ... ppt_3.2... · 4. Digital learning...

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Digitally Facilitating On-The-Job Training Enterprise Case Study Transform Lynn Wong (DHL Express) 1 November 2018 Supported by

Transcript of Digitally Facilitating On-The-Job Training Enterprise Case ... ppt_3.2... · 4. Digital learning...

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Digitally Facilitating On-The-Job Training Enterprise Case Study Transform Lynn Wong (DHL Express) 1 November 2018

Supported by

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Background

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All managers in the organization were challenged to

innovate with digital disruption

I am to leverage technology to create more effective and engaging learning interventions

What is the Game Plan?

ManagementChallenge

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• BeganatIAL

•  Ipar7cipatedinalearningcircle

MyjourneyofIdea7on

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OurOrganiza7onCulture

Reviewingtheelements

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Roles&Skills• Trainer• Manager• Employee

Reviewingtheelements

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ChangesinBusinessLandscape• DigitalTransforma7on

• MillennialImageSource:Unsplash

Reviewingtheelements

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ChallengesforL&DProfessionals

Source:CenterforManagement&Organiza7onExcellence

Reviewingtheelements

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L&DModels•  Kirkpatrick•  702010

ImageSource:HRExchangeNetwork

Reviewingtheelements

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StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)

SME&Educator Trainer Facilitator PerformanceAdvisor

TeamLeader Manager Facilitator&Manager Coach&Manager

Learner Passive Proac7ve HighPerformers

MyDigitalL&Dframework

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StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)

SME&Educator Trainer Facilitator PerformanceAdvisor

TeamLeader Manager Facilitator&Manager Coach&Manager

Learner Passive Proac7ve HighPerformers

702010model 10 20 70

Kirkpatrickmodel Level1&2 Level1&2 Level3&4

MyDigitalL&Dframework

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StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)

SME&Educator Trainer Facilitator PerformanceAdvisor

TeamLeader Manager Facilitator&Manager Coach&Manager

Learner Passive Proac7ve HighPerformers

702010model 10 20 70

Kirkpatrickmodel Level1&2 Level1&2 Level3&4

Deliverymodeelearning,webinar,classroomworkshop,

COP,coaching,mentoring,feedback

OntheJoblearning,integratedworkplace

MyDigitalL&Dframework

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StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)

SME&Educator Trainer Facilitator PerformanceAdvisor

TeamLeader Manager Facilitator&Manager Coach&Manager

Learner Passive Proac7ve HighPerformers

702010model 10 20 70

Kirkpatrickmodel Level1&2 Level1&2 Level3&4

DeliverymodeE-learning,webinar,classroomworkshop,

COP,coaching,mentoring,feedback

OntheJoblearning,integratedworkplace

TrainingSkills Teaching,Training Facilita7on&Coaching+DigitalFacilitaDon&coaching

MyDigitalL&Dframework

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StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)

SME&Educator Trainer Facilitator PerformanceAdvisor

TeamLeader Manager Facilitator&Manager Coach&Manager

Learner Passive Proac7ve HighPerformers

702010model 10 20 70

Kirkpatrickmodel Level1&2 Level1&2 Level3&4

DeliverymodeE-learning,webinar,classroomworkshop,

COP,coaching,mentoring,feedback

OntheJoblearning,integratedworkplace

TrainingSkills Teaching,Training Facilita7on&Coaching+DigitalFacilitaDon&coaching

DigitalizaDon LearningCircles

MyDigitalL&Dframework

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o  Todeliverstructured&collabora7veexperiences

o  Toeffec7velycombinesynchronoustrainingandasynchronouslearning

o  Todesigninterven7onsbasedondataandevidence

LearningCirclesoriginatefromaconceptofStudyCirclesfromSwedenandtheScandinaviancountries.Studycircleshavebeenasuccessfulformofinformallearningforover150years.

Solu7on-ing

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•  DigitalPublishing–  ToenableourSMEstocreatedigitallearningcontent

•  DigitalFacilita7on–  Toenableourmanagerstocoachtheirteam

•  DigitalTechnology–  Tou7lizearobust,easy-to-uselearningpla_orm

Solu7on-ing

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1. Wesetthepilottoacross10regionalbusinessroles

2. Wedesignedaninterven7onto“pull”andprac7cedigitallearning

3. Wedeliveredacombina7onofvirtual&face-to-facesession

Managementapprovalandsupport

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Pilo7ng

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Pilo7ng

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02468

Tocontextualizeyourneedsfordigitallearning

Toexplorecrea7ngdigitallearning

content

toexploreprac7cingdigitalfacilita7on

ParDcipantsWhichofthe3outcomesaremostrelevantforyou?

ParDcipantsYes,100achieved

No,100notachieved

Notyet,canbeimproved

Notevenclose

Withwhatyouhaveheard,doyouthinkwehaveachievedourgoal?

0 1 2 3 4 5

Yes,Completely

No,notatall

Notsure

ParDcipantsDoourSalesleaderscoachinaconversa7onal,structuredmannerinthefield?

02468

10

e-learning Classroom SelfLearning Blended(Classroom&e-

Learning)

ParDcipantWhatarethemainmode(s)oflearning?

Presen7ngresultstomanagement

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Presen7ngvideosummarytostakeholders

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Aggrega7ngdata

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1.  Coachingon-the-job&in-the-field

•  Isthereaneedfordailyprac2ceonskillsknowledgeandtovalidatetransferofknowledge?

2.  Newhire,internonboarding

•  Isthereaneedtoreduceface2meoftrainers,increaseproduc2vityandreduceduplica2onofwork?

3.  Buildingdomainexper7se

•  Howdowereplicateexper2seandscaleknowledge?

Outcome–3learningcircletopics

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1.  Applica7onofdigitallearning&digitalfacilita7onisnothard

2.  What'sneededisthemindsettochallenge.Thewillingnesstotryandmeettheneedtotransform.

Takeaways

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3.  LearningCirclesonWiztangoenablesustoexperimentnewwayoflearningthatiscri7calforournewgenera7on.

Itsetsapaceforinnova7onandcrea7vity

Takeaways

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4.  DigitallearningthroughLearningCirclesencouragesourlearnerstobeproac7velearners

5.  WecanleverageWiztango&LearningCirclestoenablemanagerstoeffec7velyOJTin-the-fieldandtrainerstoleverageondomainexpertstopermeatelearning

Takeaways

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•  3 topics –  Sales skills –  Industry vertical –  Coaching

•  Coaching teams on design, development & delivery of learning circles on Wiztango

•  Schedule pilots in Q4 & Q1

WorkinProgress

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Cooperative Learning and Learners' Autonomy

Cooperative Learning and Learners' Autonomy

Leading in learning as Lead Learners

Leading in learning as Lead Learners

Learning through digitally-augmented physical … Learning through digitally-augmented physical experiences: Reflections on the Ambient Wood project Yvonne Rogers, Sara Price, Eric

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Maximizing learning for all learners 2016

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Understanding Learners, Learning Objectives, And Learning

Understanding Learners, Learning Objectives, And Learning

Modern learners, modern learning

Modern learners, modern learning

Language Learning Strategies And Advanced Language Learners · more successful language learners, including advanced language learners, stand to benefit greatly from language learning

Language Learning Strategies And Advanced Language Learners · more successful language learners, including advanced language learners, stand to benefit greatly from language learning

Learning Styles Print learners Auditory learners Tactile learners Visual learners Kinesthetic learners Interactive learners Independent learners.

Learning Styles Print learners Auditory learners Tactile learners Visual learners Kinesthetic learners Interactive learners Independent learners.

Expanding Intergenerational Experiences Digitally · Week 3. Practice and demonstrate learning (asynchronous) Learners use a variety of methods to create an activity, individually

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From individual’s digital competence to digitally competent learning organisations

From individual’s digital competence to digitally competent learning organisations

INTEGRATING TECHNOLOGY Flipped Learning. Visual Auditory Tactile DIFFERENT LEARNER STYLES (“learners,” learners)

INTEGRATING TECHNOLOGY Flipped Learning. Visual Auditory Tactile DIFFERENT LEARNER STYLES (“learners,” learners)

Brookes eLearning Strategy 2008-11: Personal learning environments for digitally literate learners Richard Francis 10-02-09.

Brookes eLearning Strategy 2008-11: Personal learning environments for digitally literate learners Richard Francis 10-02-09.

MTEC202: Learners and the Learning Process

MTEC202: Learners and the Learning Process

Learning Lessons Teacher-Learners

Learning Lessons Teacher-Learners

Ubiquitous Learning Ecosystem for Lifelong Learners

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Learners and Learning: Section Three: School learning

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Digitally-Delivered Diagnostic Assessments€¦ · Digitally-Delivered Diagnostic Assessments Based on Learning Trajectories Supporting Personalization and Competency-Based Approach

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Professional learning networks for lifelong learners

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Digital Learning Day - Make Space to Learn Digitally

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LEARNING ENGLISH FOR YOUNG LEARNERS

LEARNING ENGLISH FOR YOUNG LEARNERS