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Transcript of Digital workplace insights
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©2016 Avanade Inc. All Rights Reserved.
Digital Workplace Insights
Mirjam van Olst and Ryan Price
22 maart 2016
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©2016 Avanade Inc. All Rights Reserved.
Click to add titleVoordat we starten…
• Webinar wordt
opgenomen. Je
ontvangt na de sessie
een e-mail met een
link naar de opname
en slides.
Opname
• Gebruik de
chatfunctie
(Questions) om je
vraag te stellen
Vragen?
• Posten of tweeten?
Gebruik hashtag
#MakeWorkDigital
Social
• Na de webinar is er
een korte survey. We
horen graag wat je
ervan vond
Feedback
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©2016 Avanade Inc. All Rights Reserved.
Click to add titleWat maakt een werkplek ‘digitaal’?
Business Drivers
Attract, engage and retain employees who expect to work collaboratively using consumer-grade interfaces and tools
Support devices used by employees and make key applications and information available anytime, anywhere in a secure way
Enable more agile and productive ways of teamwork and collaboration
Increase win rates, close sales faster, bring new sales people up to competency faster and accelerate the launch of new products/markets
Improve customer satisfaction, decrease operation expenses, increase upsell and reduce time to competency
Enable operational improvements, improve service satisfaction, increase uptime and reduce time to competency
Sales, Marketing,
Operations, Finance, R&D
Digital
EmployeeContextually intelligent
to their role, device,
location and task at hand
Desktop, phone, tablet,
wearables, sensors, robots
Email, voice, video,
IM, social, M2M
Structured/unstructured,
streaming, stored search,
access, analytics, ….
Sharing of expertise,
best practices, and methods
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©2016 Avanade Inc. All Rights Reserved.
Click to add titleSprekers
Ryan PriceAvanade, Analytics Lead and Digital Delivery LeadAnalytics, Big Data, Digital Delivery
Mirjam van OlstAvanade, Service Manager and Account LeadSharePoint, Collaboration, Account Management
Mateusz SkawinskiAvanade, Analytics Solution ArchitectAnalytics, Big Data
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• Introduction
• What was the business context?
• What’s the solution?
• What’s the value delivered?
• What were the lessons learned?
• What are the next steps?
• Q&A
Agenda
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©2016 Avanade Inc. All Rights Reserved.
Situation
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• 80% of Fortune 500 companies use SharePoint
• Over 125M users
• Companies are spending $8 on services for every $1 spent on licenses
• Few companies are making the most efficient use of the software• Excessive sites, excessive storage = excessive costs
• Violations in compliance (document classification)
• Missed opportunities to harvest valuable insights that can• Improve performance
• Improve the bottom line
Putting things into perspective
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©2016 Avanade Inc. All Rights Reserved.
Click to add titleSetting the Stage
…to Outcome
• Valuable insights in data from Office 365 platform
• Improved decision making
• Compliance• Bottom line
improvement
From Issue…
• Global Enterprise• 100K O-365
/SharePoint Users• 100tb+ Data • 9,000 site collections• Millions of documents
• No insight on usage and compliance
Full single sign-on
solution
Q4 2015 2017
• Avanade is market
leader in SharePoint
and Office365
• We propose an
iterative approach for
delivering the core
technological and
functional foundation
Improved usability
and additional
reports added
First Version of
Digital Workplace
Insights Launched
at Large Customer
• Highly experienced
and skilled
professionals from
business analysis and
adoption to deep
technical expertise
• Focused on
delivering the best
solution
• We bring extensive
experience in global
intranet deployments
and roll-out to many
countries and sites
• Our approach and
vision are endorsed
by Digital Workplace
Group
• Avanade Digital
Workplace vision
• Relentless program
management and
business value focus
• Avanade’s integrated
Digital practice
combining Web,
Analytics & Mobile
Key Milestones
What we bring to guide you from issue to outcome
Q1 2016
Predictive analytics
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©2016 Avanade Inc. All Rights Reserved.
Collaboration—Measuring Success
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©2016 Avanade Inc. All Rights Reserved.
Click to add titleDefining Success
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Click to add titleSharePoint Workloads
Collaboration SearchDocument & Records Management
Content Management (Intranet)
Business IntelligenceSocial
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©2016 Avanade Inc. All Rights Reserved.
Click to add titleReporting in SharePoint
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Click to add titleQuery Trends
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Click to add titleTop Queries
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©2016 Avanade Inc. All Rights Reserved.
Click to add titleWhat to measure to measure success?
Workload Definition of Success What to Measure
Collaboration
People are using SharePoint to work together. They collaborate on documents and share information. Projects and teams use the environment to stay connected
• Number of active site collections• Number of calendars• Number of comments and responses
to blogs and discussions
Document and Records Management
All documents are stored in SharePoint in a compliant way. The right users have access to information that is kept for the right amount of time and properly disposed of after that
• Number of documents• Number of records• Specific metadata used to tag
documents and/or records
Search
Users are able to find the information that they are looking for quickly and successfully
• Number of queries• Most used queries• Queries that don’t return any results
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Click to add titleGathering SharePoint Data
On-Premises Office 365
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©2016 Avanade Inc. All Rights Reserved.
Avanade’s Digital Workplace Insights
DEMO
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Click to add titleDemo
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Click to add titleDemo
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Click to add titleDemo
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©2016 Avanade Inc. All Rights Reserved.
What’s the value delivered?
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Click to add titleData Interpretation
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Click to add titleTrends
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Click to add titleRedefining Success
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Click to add titleCompliance
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Click to add titleContinuous Improvement
Gather Information Interpret Reports
Manage and Adjust
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Click to add titleImproving the Bottom Line
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Click to add titleFrom Data to Decisions and Actions
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©2016 Avanade Inc. All Rights Reserved.
What were the lessons learned?
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• Close alignment with business users required
• Tooling alone isn’t enough - implementation of business processes is key
• Visualization and flexibility is important
• Business is often not aware of what is possible and has a hard time providing specifications
Lessons learned
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©2016 Avanade Inc. All Rights Reserved.
What are the next steps?
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©2016 Avanade Inc. All Rights Reserved.
Click to add titleAvanade’s Digital Workplace Insights
• Allows you to analyze and manage SharePoint and the content stored on the SharePoint platform
• Focused on:• Platform hygiene
• Compliance
• Platform supportability
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©2016 Avanade Inc. All Rights Reserved.
Click to add titleOffice 365 Insights
Office 365 insights: the next step in analyzing people, networking, interaction, relationships, etc
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Click to add titleThe next step for Avanade’s Digital Workplace Insights
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Click to add titleNext Steps for you
Follow Up conversation Data DiscoveryDigital Workplace Insights workshop
PoC Contact
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Vragen?