Digital Workplace in Europe
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Transcript of Digital Workplace in Europe
Objectives, status quo and investment plans
Digital Workplace in Europe
Whether businesses are looking to increase agility, improve customer service, streamline processes or drive innovation, change needs to start in the workplace. The recent PAC study "Digital Workplace in Europe" provides insight into objectives, status quo, investment plans and challenges related to workplace modernization in the digital age at medium-sized and large companies (with 1,000 and more employees) in Belgium, Germany, France and the UK.
Relevance and goals of workplace modernization in Europe
74% of IT and HR managers report a strong or critical importance of the quality of IT work environments for their companies’ business success.
Workplace managers are asked to increase employee
experience...
75%
...but to keep costs under control
91%
The role of the workplace is changing. But workplace modernization is a balancing act due to di�erent goals to be considered.
The digital workplace requires a holistic design and service concept
The conundrum can only be solved if work environments are optimized from an end-to-end perspective and if new approaches to workplace strategy, design, operation, management and
support are adopted. Key action fields of the digital workplace include:
Digitalworkplace
action fields
User-centric,secure and
cost-e�cient environments
Design &integration
Operation & provisioning
Management & support
HR-relatedworkplacedesign & mgmt.
Strategy &organization
Topics on top of the investment agenda
European companies show a tremendous willingness to invest in workplace modernization
63% of European companies are planning a modernization of workplace applications in the next 1 to 2 years!
But first the prerequisites for a truly "managed diversity" must be fullfilled. Related key topics on the investment agenda include:
Availability and performance of latest workplace applications 63%
UCC integration 59%
Mobile devices/wearables 49%
Availability and performance of latest workplace applications
UCC integration
Mobile devices/wearables Design &
integration
Workplace infrastructure consolidation 56%
Network readiness 56%
Central provision 50%
Workplace infrastructure consolidation
Network readiness
Central provision Operation & provisioning
SLA-based delivery 54%
Change management 46%
Integrated design and service concept 46%
SLA-based delivery
Change management
Integrated design and service concept Strategy &
organization
Unified endpoint management 57%
Global service desk 55%
End-to-end security 51%
Unified endpoint management
Global service desk
End-to-end security
Management & support
Access to HR support services 61%
HR self-service access 46%
HR and payroll cloud strategy 46%
Access to HR support services
HR self-service access
HR and payroll cloud strategy HR-relatedworkplacedesign & mgmt.
Study results reveal regional peculiarities with respect to workplace transformation
Ahead with respect to mobile working support
Pronounced openness to the cloud
Tremendous willingness to invest in new concepts of workplace modernization
Forerunners in the development of digital HR strategies
Belgium
France
Germany
UK
© PAC January 2017, www.pac-online.com
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