Digital Transformation in the Connected Cities Era

1 © Copyright 2016 Dell . All rights reserved. 1 © Copyright 2016 Dell. All rights reserved.

Digital Transformation in the Connect Cities Era

Karim Y. Rizkallah, Presales Manager, TEAM @karimyrizkallah

6 © Copyright 2016 Dell . All rights reserved.

Internet Use Starts from

2 Years Old Toddles

Economic Stagnation &

Shrinking Budgets

Growing Urban Population & Immigration Problem

Cities Today… 65%-68%

Households with Broadband

Increasing Climate Change

Graying of Europe

Aging City Infrastructure


Connected Cities Urban

Infrastructure Home

Automation Internet

Of Things

Electronic Services

Smart Metering

Connected/ Driverless Cars


Digital Government

“The use of digital technologies, as an integrated part of a government’s

modernization strategies, to create public value. It relies on a digital government ecosystem composed of government

actors, nongovernmental organizations, businesses, citizens’ associations and

individuals, which supports the production of and access to data,

services and content through interactions with the government.”

– The Organisation for Economic Co operation and Development (OECD)


Digital Transformation

Drivers


Digital Transformation – Top Three Expected Outcomes

Source: Gartner Feb 2016


Enhancing Quality of life with Digital Transformation

Predictive Maintenance

- Transport medical supplies to hard to reach locations - Make Agriculture more efficient

- Search & Rescue for Disaster Relief - Autonomous Produce Harvesting - Home Security and remote control

- Car Parking Finder - Effective Street Lighting - Minimize production hours lost to

maintenance - Reduce risk of failure and disasters

- Remote Health Monitoring - Rapid Medical Response


Key Considerations in the Digital Transformation Journey

Information is key to Better Decision Making

Build a Citizen-Centric Digital Platform

Adopt a Digital-by-Default Service Delivery Strategy

Governance Framework for Information Value

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4


Information is key to Better Decision Making

y Building a comprehensive data strategy will allow governments to make use of data Analytics to unlock significant decision making power

y With proliferation of social, new data types are emerging that need to be managed to better understand citizen expectations

y Data analytics will empower governments to rethink their policies in a way that addresses citizens’ needs

y A finer control on information will also uncover areas of fraud, waste and misappropriation of budgets.

Innovation Teams in the “What Works Cities”

initiative in the US

Big Data Analytics Support Center for the “Government 3.0” Strategy in

South Korea

Examples


But Is Your Information Ready? Locked in these Applications

Legacy Transactional File Shares

Different views on your citizens

Gov. Entities

No Access

• Historical Citizen information is locked in legacy systems in proprietary formats

• Information needed by 3rd platform applications are locked in production systems

• Both types are required to have a global view on your citizens and better understand their needs and trends


Manage Your Information Old and New Locked in these Applications

Legacy Transactional File Shares

ETL Process

Structured/Unstructured Data

Single Consolidate View

+ Gov.

Entities

• With InfoArchive, information is consolidated in one long term archiving repository

• Data Lakes are constructed to leverage Big Data Analytics tools

• Access to Citizen information can be availed to other governmental entities to support an Open Data Model


Build a Citizen-Centric Digital Platform

y Transforming processes into a “Citizen-Centric” service model will render them more effective

y Rethink policies from a citizen perspective by adopting mobile platforms and turning towards an Open Data model

y Ensuring citizen engagement will create an opportunity to identify new “Digital First” services that citizens need

y Digital platforms can provide deep insights on service level acceptance allowing for the adoption of program trials

FOCUS

CONCERT

COURIER

SNAP

EXPRESS


Adopt a Digital-by-Default Service Delivery Strategy

y Mobile-ready, always-on Digital Services designed with context and convenience in mind

y These services should offer value for money to encourage adoption

y Services are implemented so that, where appropriate, data can be made openly available in support of a government’s initiatives around Open Data.

y Public sector agencies should – Start to transition existing services and paper-based processes to

digital – Develop new services in partnership with citizen representatives,

private sector and NGOs – Ensure their workforce is skilled in the use of digital technologies – Develop digital strategies to achieve this and report publicly on

progress.

Around 20% of Europeans have

never used the internet.

Around 40% of people in the EU

workforce do not have adequate digital skills.


Digital-by-Default Services Platform

Restful Integration allows for automated calculations and query of data required

for decision making

Mobile App

Citizen submits Tax Form and Attachments

+ Gov. Digital Platform

Notifications are sent back to the

citizen

Citizen case is assigned to an

officer(s) for review

Time/Event Based Archiving & Controlled Access to Case Folder


Governance Framework to Optimize Information Value

y Efforts towards adopting Open Data to citizens and entities and collecting information from businesses, results in data governance challenges.

y Governments need to strike a balance between trust/transparency and privacy/security.

y Creating a Citizen Digital Identity to support personalized access, authentication and monitoring is essential.

y Federal governments can create data security standards that can be tailored by local agencies according to their needs.

y Data repositories should allow a RESTful based integration with 3rd party applications to allow for the creation of specialized data sets.


Applying Governance to a Services Delivery Model

ACTIVE CONTENT MANAGEMENT PLATFORM TRUSTED ARCHIVING REPOSIROTY

Mobile App

+ Gov. Digital Platform


Thank you

Digital Transformation in the Connected Cities Era

Government & Nonprofit

Transcript of Digital Transformation in the Connected Cities Era