DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service •...
Transcript of DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service •...
![Page 1: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/1.jpg)
DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT
LORRAINE MCMILLANCHIEF EXECUTIVE EAST RENFREWSHIRE COUNCIL
CHAIR LOCAL GOVERNMENT DIGITAL TRANSFORMATION BOARD
![Page 2: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/2.jpg)
REALISING SCOTLAND’S FULL POTENTIAL IN A DIGITAL WORLD
• A Digital Strategy for Scotland • To “create digital public services around the
needs of the user and to make public services more efficient”
• “to support our digital technologies industries”• “focus our education systems on expanding its
digital skills”
• World Class research at our Universities• School of Informatics at Edinburgh University• Financial Industries Technology
• 3 Innovation Centres focused on Digital • Data lab• Digital Health Institute• CENSIS
![Page 3: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/3.jpg)
LOCAL GOVERNMENT IN SCOTLAND
• Population is about 5.5million• 32 Councils
• Some urban with dense populations such as Glasgow and Edinburgh City Councils
• Some rural with distributed and remote populations
• Councils have a wide range of powers • Education• Social care (working in partnership with
the National Health Service)• Environment and Place Making• Communities including Sports and leisure
![Page 4: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/4.jpg)
PRESSURES ON LOCAL GOVERNMENT
• Financial • Reductions in funding to Local
Government
• Demographic• A growing population • An ageing population• An increase in the number of young
children
• Citizen Expectations • Faster response rates• More involvement in decision making
![Page 5: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/5.jpg)
THE OPPORTUNITIES OF DIGITAL TECHNOLOGY• Reduce the costs of transactional
processes• Improves Customer service• Increasingly allows us to improve
people based (relational) services • Improves outcomes for our
communities
![Page 6: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/6.jpg)
THE CHALLENGES OF DIGITAL TECHNOLOGY FOR LOCAL GOVERNMENT
• Introducing Digital technology can be risky and costly • Investing at a time of reducing budgets • Technology changes very quickly
• Citizen concern about data sharing by public organisations
• Councils are people focused, not technology led
![Page 7: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/7.jpg)
THE VISION – ALL COUNCILS DIGITAL BY 2020
• Change management and innovation • John Kotter • Accelerate 2014
• Our Guiding coalition • All levels across Local Government• Some technical specialists• Some leadership• Some change management
• Networks of enthusiasts not hierarchies
• A vision led strategy
![Page 8: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/8.jpg)
THE STRATEGIC THEMES
• Digital Services• Digital Leadership• Digital Foundations
![Page 9: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/9.jpg)
DIGITAL SERVICES• For social care
• Telecare and telehealth• Efficiency of care in the home • Community engagement
• For Education –• Parent Zone • Digital schools • Administration of school processes
• For place making and the Environment • Future Cities /smart cities• Smart sensors/ Internet of things• Drones
![Page 10: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/10.jpg)
DIGITAL LEADERSHIP
• Culture change at all leadership levels • Political• Chief executive
• Skills • IT skills need to move from
management of systems to supporting innovative service delivery
• Workforce development • Agile project management
![Page 11: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/11.jpg)
DIGITAL FOUNDATIONS
• Move to cloud based services • Common platforms across councils• Shared procurement • Cyber security• Mobile and flexible working
![Page 12: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/12.jpg)
THE SOLUTION –THE DIGITAL TRANSFORMATION PARTNERSHIP
• 30 Councils involved• Distributed Leadership• Build on individual council strengths• The Digital Office
• Chief Digital Officer• Chief Technology Officer • Programme managers
• Shared resources not a shared service • Sharing best practice• Agile project management (discovery,
alpha, beta, launch)
![Page 13: DIGITAL TRANSFORMATION IN SCOTTISH LOCAL GOVERNMENT€¦ · • Improves Customer service • Increasingly allows us to improve people based (relational) services • Improves outcomes](https://reader034.fdocuments.net/reader034/viewer/2022042314/5f02aa367e708231d40565bb/html5/thumbnails/13.jpg)
FOR LOCAL GOVERNMENT
• The Citizen must be at the heart of digital transformation • Digital is about designing services around
people
• Innovation can come from across the Local Government family and beyond• Partnership is crucial
• To accelerate innovation we need to work differently
• We are on a journey