Digital transformation and the process platform imperative

Digital transformation and the process platform imperative

PNMsoft webinar

30 November 2016

Neil Ward-Dutton

Founder, Research Director

© MWD Advisors www.mwdadvisors.com 4

Digital disruption is real

ASDA, M&S,

Tesco, Sainsbury’s


For established companies: four main perspectives

Employee engagement

External engagement / experiences

OperationsProducts, Platforms, Networks

ExternalInternal

People, Knowledge

Processes, Things

The power of

Digital: more

efficient

co-ordination

of resources

Strategy

leader

CMO

Comms

/HR

leader

COO


Technology’s strategic value: building bridges

Boundaries

quickly

become

blurred…

everything is

connected

Employee engagement

External engagement / experiences

OperationsProducts, Platforms, Networks

ExternalInternal

People, Knowledge

Processes, Things


Corporate tech leaders’ expectations are changing“We need ‘test-

and-learn’

platforms”

“We need

bridging

strategies and

platforms to

harden

innovations”“Fail fast, scale

fast”

“We’re carving

out budgets

with different

spending

parameters”

“Bimodal is

useless”

“We can’t

accept

business-as-

usual”

Retail, utilities, travel/transport, CPG, insurance,…


The destination… and the journey

Instrumentation of

products,

services,

processes

Agility of services,

processes,

business models

Internet of

infrastructure,

products

Internet of

personal devices

Internet of

conversations

Internet of

applications,

platforms

Enterprise core

Service centres

Partner A

Partner B

Supplier X

Supplier Y

Success relies on “weaving a digital thread”

Enterprises and value chains

have been engineered to be

dispersed, flexible

Experiences

integrated across

venues, platforms,

channels, …



Good process platforms create digital threads

EXISTING SYSTEMS OF

RECORD, DATA,

APPLICATIONS

P E R F O R M A N C E A N A L Y T I C S

1

2

3

1

2

3

Sharing knowledge /

co-ordinating work

across teams,

departments, entities

Making it easy to

change behaviour,

policy etc

Tracking and

managing business

performance over

time

The corporate knowledge conundrum

Meanwhile…

“Industries with 100% or more average annual turnover include most of retailing, food services, trucking and call centres”

…Now account for nearly 25% of US workforce


High-turnover roles mean we need to do even more to help share knowledge, co-ordinate work

Enterprises and value chains

have been engineered to be

dispersed, flexible

Experiences

integrated across

venues, platforms,

channels, …



New frontiers for the co-ordination of work and resources

System-recommended decisions, tasks and processes

Open collaboration on tasks and processes

Digital fieldwork

Bringing customers into processes

[…]

Who?

When?Why?

How?

What?

Where?


Imperatives for Digital Work Platforms

Agility

Measurability

Openness Collaboration

Augmentation

Extensive

use of

models

Packaging

choicesFriendly

tools

Open

instrumentation

Implementation

choices

•

•

•

•

Digital transformation and the process platform imperative

Technology

Transcript of Digital transformation and the process platform imperative