Digital product delivery

model at John LewisOur Journey to Business Agility

Disrupting the Department Store

Changing customer behaviour

Our unique culture and values

Our vision is to be an organisation that can

quickly respond to customer and market

trends, nurtures a fail fast culture and uses

rapid feedback to deliver value to our

customers and Partners

Source: Lean Enterprise by Barry O'Reilly

Change the system of work

Our building blocks to success

Limit WiPTechnology

Limit hand-offs

Skills not roles

Working in silos

Planning the work

Roles

Release frequency

Slicing the work

Limit WiPTechnology

Limit hand-offs

Skills not roles

Working in silos

Planning the work

Roles

Release frequency

Slicing the work

We started by thinking about the way we plan

Planning the work

Introduced quarterly planning

What happened?

Limit WiPTechnology

Limit hand-offs

Skills not roles

Working in silos

Planning the work

Roles

Release frequency

Slicing the work

We needed to limit amount of work in process

Limit WiP

Work overload

Backlog Design Dev Test Release

Too much to do ...

Backlog Design Dev Test Release

W.I.P limit(2)

What do I

do now?

Limiting WIP

Limit hand-offs Release frequently

Skills not roles

Limit WiPTechnology Skills not roles

Working in silos

Planning the work

Roles

Slicing the work

Skills not roles

Design Analysis

UX

De

sign

UI DevUX

De

v

UI Dev

Test

Dev

UI D

ev

Dev

Pro

du

ct

Multiskilled teams

Conclusion : Delivering more quicker

Time

Limit WiP

Reduced time

to Delivery!

More value

delivered!

Skills not roles

What next for us?

Limit WiPTechnology

Limit hand-offs

Team size

Working in silos

Planning the work

Roles

Release frequently

Slicing the work

Technology

Release frequently

Our vision is to be an organisation that can

quickly respond to customer and market

trends, nurtures a fail fast culture and uses

rapid feedback to deliver value to our

customers and Partners

Everyone’s journey is different