Digital Interactive engagement

download Digital Interactive engagement

of 12

  • date post

    27-Aug-2014
  • Category

    Software

  • view

    139
  • download

    11

Embed Size (px)

description

You can get a single, consolidated view of the entire relationship (across Lines of Businesses and multiple connections within LoBs) of the customer and gather the context and information needed to design eective loyalty programs targeted at enhancing customer experience. i-Statement has new, unavoidable marketing ‘real-estate’ that is many more times eective than other customer touch points. Using this, you will be able to deliver a range of marketing messages based on customer prole and spend patterns – far more interactively and eectively than many traditional advertising touch points like press ads, hoardings, direct mailers and so on!

Transcript of Digital Interactive engagement

  • [ Enter ]

    Digital InteractiveEngagementto enhance customer experience

  • Solution

    Challenges

    ROI

    Value Proposition

    Benefits

  • i-PDF is a valuable, non price related tool that offers a powerful way for you to differentiate your services from competitors. Electronic bills sent as i-PDFs (i-bills Interactive bills) empower your customers with the convenience of accessing and enjoying an entire range of service related activities anywhere and anytime on any device, without the hassles of having to register and remember passwords.

    ChallengesSolution Value Proposition BenefitsROI

    uniserveEngage Interactive e-bill that transform your e-mail to most dynamic

    customer touch point. Enhanced e-mail penetration results in reduced customer communication and service costs. Improved revenues and enhanced customer experience due to targeted offers.

    [ START OVER ]

  • You can get a single, consolidated view of the entire relationship (across Lines of Businesses and multiple connections within LoBs) of the customer and gather the context and information needed to design eective loyalty programs targeted at enhancing customer experience.

    i-Statement has new, unavoidable marketing real-estate that is many more times eective than other customer touch points. Using this, you will be able to deliver a range of marketing messages based on customer prole and spend patterns far more interactively and eectively than many traditional advertising touch points like press ads, hoardings, direct mailers and so on!

    [ START OVER ]

    A DEMONSTRABLY EASY-TO-USE ENVIRONMENT, CUSTOMIZABLE TO INDIVIDUAL REQUIREMENTS

    ENHANCES CUSTOMER EXPERIENCE, REDUCES COSTS

    uniserveEngage

    ChallengesSolution Value Proposition BenefitsROI

  • The industry quoted figures for reduction in operating costs of mailing and manual processing

    are between 65% and 85%.

    According to Seibel/Oracle, prior to implementing

    e-billing solutions, a staggering 60- 90% of all customer service inquiries relate to invoices.

    For the US Telecom sector, an average cost per call of $10.06, source: Call Centre Strategies 2007, Ascent Group.

    ChallengesSolution Value Proposition BenefitsROI

    [ START OVER ]

  • While reducing the costs of sending statements to your customers i-PDF (powered on uniserve Engage) enables significant reduction in the number of invoicing queries and the associated time spent in resolution of the same.

    Improving adoption rates for e-statements and providing a powerful Corporate Responsibility message to investors and customers

    ChallengesSolution Value Proposition BenefitsROI

    [ START OVER ]

  • Typically, over a period of 3 years, after accounting for the initial outlay, the e-Billing platform reaches its tipping point within the first year, where running both print and e-Billing side-by-side becomes cheaper than print alone.

    By the 24 month, the full ROI is realized, with significant savings in year 3. If the model is extended into years 4 and 5, absolute savings increase by nearly $500,000 each year

    Source: TM forum research

    ChallengesSolution Value Proposition BenefitsROI

    [ START OVER ]

  • Transforming e-mail into the most dynamic and engaging of your customer touch points! Print this screentelecom7

    agile communications

    tm

    My Bill

    View Bill Usage Details Analyze your Bill Request old bill

    My Plan Manage Services My Offers Help Centre

    Contact Information

    John Jacob

    9876543210

    4508, Cartinaway,

    Eldrado Hills,

    CA 95762.

    Edit

    My latest bill

    Description

    Due Date

    Summary of current charges

    A) One time charges

    B) Monthly charges

    C) Usage charges

    D) Messaging charges

    E) Conference call charges

    F) Roaming charges

    G) Discounts / other charges

    H) Misc credit/ charges

    Sub Total

    I) Tax

    0.00

    48.00

    27.60

    4.50

    0.00

    4.00

    -7.52

    0.00

    69.90

    7.52

    Amount(US$)

    02/10/2012

    Previous balance Payment AdjustmentsCharges forthis bill period

    Amount duebefore duedate

    Amount dueafter duedate

    135.16 36 36 77.42 76.58 86.58

    Amount due (as of 14/09/2012) US$ 76.58

    Make a Payment

    Latest bill dated 14 Sep 2012

    Mobile no: 9876543210

    - + + =

    Every 3000 sheets of paper costs us a tree.

    Please help us save the environment by subscribing to I-bill and choosing to not receive hard copies of your bill.

    Get unlimited text and picture messaging, Web, GPS and calling to any mobile in America. All for the same price.

    telecom7agile communications

    tm 6969/mo

    Get updates on telecom 7s 4G LTE network and devices. Coming soon.

    4G4GLearn moreMeet the new fast.

    Interactive PDF

    Change Plan

    Make a Payment

    ComplaintsMy Offers

    Usage Details

    ChallengesSolution Value Proposition BenefitsROI

    [ START OVER ]

  • View summary and detailed statement. Graphical Representation of transaction ushering in greater transparency of customer spend

    Online payment through the PDF leads to exponentially faster revenue realization

    First of its kind, never seen before video advertisements on i-PDF for greater engagement

    Text-to-speech feature to enrich customer experience

    ChallengesSolution Value Proposition BenefitsROI

    [ START OVER ]

  • Complaints can be registered and feedback given right on the i-PDF

    Contact details can be updated and new services requested, right on the i-PDF, reducing call traffic to customer care

    Targeted upsell and cross-sell messages can be inserted resulting in revenue generation

    ChallengesSolution Value Proposition BenefitsROI

    [ START OVER ]

  • Reduction in Days Sales Outstanding( DSO) by upwards of 30%-40% due to payment on the i-Bill itself

    20% enhancement in e-adoption rates because analysis can be done on the i-Bill itself

    Get more bang for your marketing buck! An i-PDF combines the high visual impact, glossy look and feel of a brochure with the easy navigation and versatility of a microsite in a more cost-effective format. On i-PDFs, your targeted offers reach customer at the right time to keep them engaged.

    Additionally, i-PDFs can help you measure and monitor the success of your campaigns by keeping a tab on how many customers clicked on the hyperlinks and visited your website or other sites.

    The business impact of an i-Bill is increased adoptions to e-mail bills reducing customer communication costs, enhanced customer loyalty due to greater engagement and revenue generation through targeted promotional campaigns.

    ChallengesSolution BenefitsROI Value Proposition

    [ START OVER ]

  • [ START OVER ]

    SecunderabadA1, VikrampuriSecunderabad - 500 009. AP, INDIATel: +91-40-44558585/27849019/27844551Fax: +91-40-27819040e-mail: info@intense.in

    Mumbai101, Vaishnav Apt, Dr.Charat Singh ColonyNr. Solitare Corporate Park, Chakala, Andheri (E)Mumbai - 400 093.Tel: +91-22-32419713/32064648/28253400e-mail: sales.mumbai@intense.in

    Bangalore103, Krishna Chambers,20/21, Konena Agrahara, 5th Cross,Airport Road, Bangalore - 560017 Tel: +91-80-324 91083/30588333/9741922511 e-mail: sales.bangalore@intense.in

    NoidaA-1/E, Sector - 16Noida - 201301Uttar PradeshTel: +91-120- 4743900 to 10e-mail: sales.delhi@intense.in

    INDIA

    In10s Technologies Limited

    10481 NW 36 Street,Miami FL 33178 USATel: +1 954 545 2037, GSM: +1 305 509 1250e-mail: jaime.diamand@in10stech.com

    UNITED STATES OF AMERICA

    9, Temasek Boulevard # 19-05Suntec Tower 2Singapore 038989Tel: +65-8288-1859

    SINGAPORE

    P.O.Box 88174,DubaiTel: +971-4-2653202 / 56-6499568e-mail: info@intense.in

    UNITED ARAB EMIRATES

    visit uswww.in10stech.com

    Information and content contained in here is an exclusive property of Intense Technologies Limited. The content presented is correct at the time of publishing and is subject to change. Intense, Intense logo are trademarks of Intense Technologies Limited. All other product or brand names are trademarks or registered trademarks of their respective owners.