Digital Interactive engagement
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You can get a single, consolidated view of the entire relationship (across Lines of Businesses and multiple connections within LoBs) of the customer and gather the context and information needed to design e ective loyalty programs targeted at enhancing customer experience. i-Statement has new, unavoidable marketing ‘real-estate’ that is many more times e ective than other customer touch points. Using this, you will be able to deliver a range of marketing messages based on customer pro le and spend patterns – far more interactively and e ectively than many traditional advertising touch points like press ads, hoardings, direct mailers and so on!
Transcript of Digital Interactive engagement
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Digital InteractiveEngagementto enhance customer experience
Solution
Challenges
ROI
Value Proposition
Benefits
i-PDF is a valuable, non price related tool that offers a powerful way for you to differentiate your services from competitors. Electronic bills sent as i-PDFs (i-bills – Interactive bills) empower your customers with the convenience of accessing and enjoying an entire range of service related activities anywhere and anytime – on any device, without the hassles of having to register and remember passwords.
ChallengesSolution Value Proposition BenefitsROI
uniserveEngage Interactive e-bill that transform your e-mail to most dynamic
customer touch point. Enhanced e-mail penetration results in reduced customer communication and service costs. Improved revenues and enhanced customer experience due to targeted offers.
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You can get a single, consolidated view of the entire relationship (across Lines of Businesses and multiple connections within LoBs) of the customer and gather the context and information needed to design e�ective loyalty programs targeted at enhancing customer experience.
i-Statement has new, unavoidable marketing ‘real-estate’ that is many more times e�ective than other customer touch points. Using this, you will be able to deliver a range of marketing messages based on customer pro�le and spend patterns – far more interactively and e�ectively than many traditional advertising touch points like press ads, hoardings, direct mailers and so on!
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A DEMONSTRABLY EASY-TO-USE ENVIRONMENT, CUSTOMIZABLE TO INDIVIDUAL REQUIREMENTS
– ENHANCES CUSTOMER EXPERIENCE, REDUCES COSTS
uniserveEngage
ChallengesSolution Value Proposition BenefitsROI
The industry quoted figures for reduction in operating costs of mailing and manual processing
are between 65% and 85%.
According to Seibel/Oracle, prior to implementing
e-billing solutions, a staggering 60- 90% of all customer service inquiries relate to invoices.
For the US Telecom sector, an average cost per call of $10.06, source: Call Centre Strategies 2007, Ascent Group.
ChallengesSolution Value Proposition BenefitsROI
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While reducing the costs of sending statements to your customers i-PDF (powered on uniserve Engage) enables significant reduction in the number of invoicing queries and the associated time spent in resolution of the same.
Improving adoption rates for e-statements and providing a powerful Corporate Responsibility message to investors and customers
ChallengesSolution Value Proposition BenefitsROI
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Typically, over a period of 3 years, after accounting for the initial outlay, the e-Billing platform reaches its tipping point within the first year, where running both print and e-Billing side-by-side becomes cheaper than print alone.
By the 24 month, the full ROI is realized, with significant savings in year 3. If the model is extended into years 4 and 5, absolute savings increase by nearly $500,000 each year
Source: TM forum research
ChallengesSolution Value Proposition BenefitsROI
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Transforming e-mail into the most dynamic and engaging of your customer touch points! Print this screentelecom7
agile communications
tm
My Bill
View Bill Usage Details Analyze your Bill Request old bill
My Plan Manage Services My Offers Help Centre
Contact Information
John Jacob
9876543210
4508, Cartinaway,
Eldrado Hills,
CA 95762.
Edit
My latest bill
Description
Due Date
Summary of current charges
A) One time charges
B) Monthly charges
C) Usage charges
D) Messaging charges
E) Conference call charges
F) Roaming charges
G) Discounts / other charges
H) Misc credit/ charges
Sub Total
I) Tax
0.00
48.00
27.60
4.50
0.00
4.00
-7.52
0.00
69.90
7.52
Amount(US$)
02/10/2012
Previous balance Payment AdjustmentsCharges forthis bill period
Amount duebefore duedate
Amount dueafter duedate
135.16 36 36 77.42 76.58 86.58
Amount due (as of 14/09/2012) US$ 76.58
Make a Payment
Latest bill dated 14 Sep 2012
Mobile no: 9876543210
- + + =
Every 3000 sheets of paper costs us a tree.
Please help us save the environment by subscribing to I-bill and choosing to not receive hard copies of your bill.
Get unlimited text and picture messaging, Web, GPS and calling to any mobile in America. All for the same price.
telecom7agile communications
tm 6969/mo
Get updates on telecom 7’s 4G LTE network and devices. Coming soon.
4G4GLearn more
Meet the new fast.
Interactive PDF
Change Plan
Make a Payment
ComplaintsMy Offers
Usage Details
ChallengesSolution Value Proposition BenefitsROI
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View summary and detailed statement. Graphical Representation of transaction ushering in greater transparency of customer spend
Online payment through the PDF leads to exponentially faster revenue realization
First of its kind, never seen before video advertisements on i-PDF for greater engagement
Text-to-speech feature to enrich customer experience
ChallengesSolution Value Proposition BenefitsROI
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Complaints can be registered and feedback given right on the i-PDF
Contact details can be updated and new services requested, right on the i-PDF, reducing call traffic to customer care
Targeted upsell and cross-sell messages can be inserted resulting in revenue generation
ChallengesSolution Value Proposition BenefitsROI
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Reduction in Days Sales Outstanding( DSO) by upwards of 30%-40% due to payment on the i-Bill itself
20% enhancement in e-adoption rates because analysis can be done on the i-Bill itself
Get more bang for your marketing buck! An i-PDF combines the high visual impact, glossy look and feel of a brochure with the easy navigation and versatility of a microsite – in a more cost-effective format. On i-PDFs, your targeted offers reach customer at the right time to keep them engaged.
Additionally, i-PDFs can help you measure and monitor the success of your campaigns by keeping a tab on how many customers clicked on the hyperlinks and visited your website or other sites.
The business impact of an i-Bill is increased adoptions to e-mail bills reducing customer communication costs, enhanced customer loyalty due to greater engagement and revenue generation through targeted promotional campaigns.
ChallengesSolution BenefitsROI Value Proposition
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UNITED ARAB EMIRATES
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