Digital Innovation On Board - iottechexpo.com€¦ · Digital Innovation @ Turkish Airlines...
Transcript of Digital Innovation On Board - iottechexpo.com€¦ · Digital Innovation @ Turkish Airlines...
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Digital Innovation On BoardSerdar Gürbüz –Digital Innovation Manager
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Istanbul, 1933
Turkey’s flag carrier
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location3 hours away to more than50 countries of the world
cultureHarmony of traditional and modern
destinationFlying to more countries than any other airlines in the World
Key Differentiators That Makes Us a Powerful Brand
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Growth Requires Technology
100+technology partners
2000+servers
2N+1data centers
300+corporate apps
1033completed fast tracks
112 ongoing projects
620engineers
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Technology Is A Must For Growth
Departure Control Systems
CRM
Revenue Management
Reservation and Booking
System
In-Flight Ent. Systems
Revenue Accounting
Ticketing
MobileBig Data
Personalization
Web
Conversational Interfaces
Connected Devices
traditional today+Flight Operations
Inventory Systems
Fares
Distribution Systems IoT
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The World Is Changing Fast
Unveiling of the new Pope • Millennials will account greaterpart of the workforce by 2020.
• Internet users will go up to %70 oftotal population by 2020 from %40today
• In 10 years, it’s predicted that %40of the fortune 500 companies willno longer exist due to Y generation
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Travel Industry Should Change
Product Focused Customer Focused
Mass Offerings Personalization
Manual Work Automation
Separation Collaboration
Follow Innovation Lead Innovation
Commodity Thinking Differentiation
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Digital Innovation @ Turkish Airlines
Executing new ideas that creates business value with the use of
technology
• Cultural transformation• Perception of IT
• Technology adaptation• Direct impact on growth• Business opportunities with tech
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Focus on Emerging Technologies
IoT & Wearables
Experience & Efficiency
• Navigation• Tracking• Digital identity• Real time interaction
AI & Machine Learning
Automation
• Personal assistance• Customer relations• Sales
Robotics
Operation
• Automation• Ground services
Augmented and Virtual Reality
Unique Experiences
• In flight products• Virtual service
experience• Rich destination
content
Big Data
Personalization
• Ancillary revenue• Decision making• Risk management• Customer experience
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The Building Blocks
Open Innovation and Collaboration
Build, develop and manage relationships with
the ecosystem.
Innovation Projects
Investigate, evaluate, experiment and build
disruptive technologies in customer experience.
Culture
Act, think, build like and with startups.
“The best way to predict the future is to invent it.” Alan Key
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The Way To Communicate With The Customer Is Changing
Internet of Things AI
changeThe way to communicate with customers is continuously changing
technology
Technology is driving all businesses
Cloud
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The mobile mindshiftwill penetrate the beating heart of our business”People expect all the information to appear at the right time, in the right place, on the right device as if it’s just part of the users environment.
Forrester
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Applications
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Digital Maps Will Cover Indoor
It’s predicted by Deloitte that at least %25 of human and machine use of digital navigation will include or exclusively be indoors Deloitte 2017 Technology Telecom Media Predictions Report
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Solutions On The Ground
• Airport Maps
• Navigation with voice for blinds
• Baggage notifications
• Baggage scale integration with IoT
Your baggage has arrived!Go and get it on
Baggage Claim 2
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Passenger Recognition
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Mobile ID
$$$$$$$$$$
VS.
$
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Mobile ID
LoginLog-in to the app with corporate account information
ScanScan your mobile phone just like your ID card
In-OutAccess to the office! Track your movements within the app
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Mobile ID
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Anchor Partner of Travel and Hospitality Program
Strategic Global Partnerships
• Innovation program with a SiliconValley based startup center
• Anchor partners with other partieslike airlines, hotels, technologycompanies
• Partnership opportunies with globalstartups and being the first airline touse technology
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Dev Center
• To speed up open innovation
• To speed up integrations with 3rdparties
• To build new revenue streams
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