Digital Enterprise Transformation€¦ · Digital Capability Framework Six Key Competencies for a...

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Head of Business Transformation Services (BTS)

Digital Enterprise Transformation How SAP Service & Support can help your Transformation Journey


More than 60% of CEOs expect 15-50% of their earnings

growth in the next 5 years to come from technology-

enabled business innovations – McKinsey study, 2014

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2

World is changing with Digital Technology


Traditional Journey of Innovation

Is that really good enough ?


As-Is Strategic

Initiatives

To-Be

Process

(with R&P)

Solution

Mapping

GAP

Analysis Implement CBO

Process Innovation IT Solution Implementation

1 Year ~ 1.5 Year

(per Every 5 ~7 year)


Each of the digital giants

has already stepped into one or more of new industries

Taxi sector

challenging

Community

banking

Payment

methods

changing world of

Book

market

Music

distribution

Cloud

Business

Logistics

transforming

inventing

redefining

Music

Mobile

Software

Retail

revolutionizing



Expected Digital disruption per industry


Source: Interview with 1.200 Executives - .Forrester “The Digital Business Imperative”, 2014

86% Insurance 83% Education and social

services 83%

Banking and financial

services 82%

Government and non-

profit

81% Media, entertainment,

and leisure (excluding

travel) 81% Retail and wholesale 78% Tele-communications 77%

Professional and

business services

Utilities Healthcare Transportation and

travel

Consumer packaged

goods 77% 76% 74% 72%

Technology products Pharmaceuticals and

medical equipment

Oil, gas, mining, and

chemicals

Construction and

engineering 70% 70% 65% 63%

Industrial products 60% Massively disrupted

Moderately disrupted

Somewhat disrupted


Digital Enterprise Transformation?



Digital Enterprise Transformation – The way to Perfect Company in Digital Era

Simple

Real Time

Networked

Innovative

The Perfect Enterprise


Forward-looking, customer centric

High speed transactions and services

Short time-to-market, anticipating short changes

Innovative and agile

High support for decision-making

12 © 2015 SAP SE or an SAP affiliate company. All rights reserved.

Digital Capability Framework Six Key Competencies for a Digital Transformation

Source: Digital Enterprise Transformation Handbook

The Digital Capability Framework (DCF)

DIGITAL ENTERPRISE

Transformation

Capability

Innovation

Capability

IT Excellence

Customer

Centricity

Effective

Knowledge

Worker

Operational

Excellence


Reduced lead time to produce

customized motorbikes from 21-

day cycle to 6 hours!


Harley Davidson – enabling responsive manufacturing with SAP

Connected Plant

Transformation

Capability

Innovation

Capability

IT Excellence

Customer

Centricity

Effective

Knowledge

Worker

Operational

Excellence

✓

✓ ✓

✓


Hamburg Port Authority–

Smart logistics


“Our aim is to gradually interconnect all

modes of transport – from waterways and

roads all the way to the railway”

Transformation

Capability

Innovation

Capability

IT Excellence

Customer

Centricity

Effective

Knowledge

Worker

Operational

Excellence

✓

✓ ✓

✓


UNDER AMOUR – Getting to ONE NUMBER to become NUMBER ONE by

Demand & Supply Planning


Enabled better-informed and faster decisions through real-time data access

and improved data integrity and accuracy 20% Inventory Reduction

Transformation

Capability

Innovation

Capability

IT Excellence

Customer

Centricity

Effective

Knowledge

Worker

Operational

Excellence

✓

✓ ✓

✓

✓


Kaeser Compressors – reimagining customer service


“Our predictive maintenance solution has enabled us to

proactively attend to maintenance needs and increase

service levels for customers“

Transformation

Capability

Innovation

Capability

IT Excellence

Customer

Centricity

Effective

Knowledge

Worker

Operational

Excellence

✓

✓ ✓

✓ ✓

https://www.youtube.com/watch?v=9oyInxA5vQ8


Vuzix – Making it real with

SAP Augmented Reality Apps


“Create efficiencies for your

organization across lines of

businesses by enabling real-time

access to data for factory workers.”

Transformation

Capability

Innovation

Capability

IT Excellence

Customer

Centricity

Effective

Knowledge

Worker

Operational

Excellence

✓

✓ ✓ ✓


Berlin Philharmony – Digital Concert Hall


Digital concert hall is crucial milestone in the continuing

digital transformation of one of world’s best orchestras

Transformation

Capability

Innovation

Capability

IT Excellence

Customer

Centricity

Effective

Knowledge

Worker

Operational

Excellence

✓

✓ ✓

✓


HILTI – Business Model change


Renting instead of buying tools , Tool & equipment fleet management

for hiring partners

Transformation

Capability

Innovation

Capability

IT Excellence

Customer

Centricity

Effective

Knowledge

Worker

Operational

Excellence

✓ ✓

✓

✓


How can SAP Services can support

Digital Transformation ?



Digital Enterprise Transformation – Balanced Innovation Capability


Transformation

Capability

Innovation

Capability

IT Excellence

Customer

Centricity

Effective

Knowledge

Worker

Operational

Excellence


Innovation & Transformation

Improvement & Efficiency


SAP Services for Digital Enterprise Transformation


“ S/4 HANA Model Company ” Time to Value

Ideate

Empathize

Define

Test

Prototype

“ Design Thinking ” Fundamental Innovation

“ Next Generation SAP Services”


BT (Business Transformation) Academy –

Enabling Customer Centric Innovation & Transformation Capabilities


http://en.wikipedia.org/wiki/File:Samsung_Logo.svg


S/4 HANA Model Company – Maximize Time to Value with Simplicity


Business Suite SAP

Best Practice

Rapid

Deployment

Solutions

(RDS)

S/4 HANA

Model

Company

(Plug & Play)

2003 ~ 2015 2005 ~ 2007 ~


SAP Services for Digital Enterprise Transformation


“ S/4 HANA Model Company ” Time to Value

Ideate

Empathize

Define

Test

Prototype

“ Design Thinking ” Fundamental Innovation

“ Next Generation SAP Services”


ONE Service - The biggest innovation in Service

ONE

Service

Value Based Roadmap

Co-Innovation

Education

Consulting

Support

Custom Development


ONE Service – Maximize Innovation value and Minimize efforts of light on

Drive business innovation

Keep the

lights on

Value Based Roadmap

Co-Innovation / Co-Engineering

Design Thinking

Model Company

Cloud

WPB

Traditional Model ONE Service Model

Drive business

innovation

Keep the

lights on

Drive business

innovation

Keep the

lights on

Drive business

innovation

Keep the

lights on


SAP ONE Service Portfolio


Innovation & Roadmap Build Run Better

S/4 HANA

Value Discovery

Digital Enterprise

Transformation Roadmap

Cloud Strategy

Digital Transformation

Academy

Model Company

S/4 HANA

Migration

Run SAP Like a Factory

HEC Cloud Coaching

SLO

Value Chain Optimization (VCO)

HEC AMS

Learning HUB

SELECTIVE


Go for The Perfect Enterprise with “SAP ONE Service”


Simple

Real Time

Networked

Innovative


ONE

Service

Value Based Roadmap

Co-Innovation

Education

Consulting

Support

Custom Development


Thank you!


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