The organisations created because of digital technology are aggressively disrupting traditional industries and business models. They focus on changing the interaction customers have with a service or product through the use of applications and data. They are transforming the cost of doing business by starting with digitally enabled business processes, and are using digital to scale their organisations to serve more customers, geographies and generate more revenues than traditional, non-digital businesses could achieve without massive infrastructure investment.

The organisations threatened by these new digital competitors are now looking to adopt digital to disrupt and transform their own industry, existing business model or business processes. They are creating new products or revenue streams, creating new customer experiences and operating their organisation at lower costs to create more profit or consume less tax-payer resources.

Fin-tech, Health-tech, Ed-tech, Energy-tech, Driver-tech and other X-tech companies are springing up around the World, all because they can now disrupt an existing industry, create a new value proposition, reach customers more easily, run their businesses more cheaply and scale more quickly. All because they are founded on core digital technologies and applications; mobility, analytics, automation, security and cloud.

The accelerating impact of a connected everything or IoT (Internet of Things) means that you, your phone, shopping experience, credit card, currency, running shoes, health band, home, car, gas, electrical and water supply, streets of your town or city (even the lighting in those streets), and the very pavement you walk on, is ready to be digitally transformed in some way.

And with future generations of digitally literate customers, citizens, patients, office workers, engineers, doctors, and teachers; those that think that digital is just a fad or another hype cycle waiting to fail, need to think again.

In Logicalis UK’s annual survey of 13-17 year olds*, 44% of over 1,000 young people in the UK said they would willingly share personal health data from an app with health providers if it delivered health improvements. They said they would be happy to be tracked around their university if it made them safer or learn more effectively. They said they wanted to code at home, at university and at work to solve problems. They said they were digitally inquisitive and thinking about the value of their data. They said they would sell their own data for £15 rather than get a job to earn money. Digital Transformation has a generation on its side.

Digital Enablement The Great ModernisationThe term digital or digitisation has now entered the modern lexicon. Like all new terms it is used to represent many different aspects of a shift that is starting to become a mainstream movement in every industry and public sector service. Today, there are really only two types of organisation - those created because of digital technology and those threatened by digital competitors.

*The Realtime Generation 2016

At Logicalis we believe that organisations whosuccessfully adopt digital will embrace three keyareas; Automate, Automate, Automate.

AutomateCreate new automated digital experiences and applications; online, mobile, in-store, in-car, in-city; everywhere a digital intervention can disrupt or optimise the way a product or service is delivered or interacted with.

1 Automate2Automate every business process removing latency from interactions with customers and streamlining internal processes and decision making, leveraging big data and analytics, redefining the digital workplace, to ensure they align automated digital experiences with automated digital delivery.

Automate3Automated customer experiences and automated business processes must be matched by the automation and modernisation of all IT systems, platforms (DC, Networking, Security and Cloud), provisioning and management processes, ensuring IT can respond to business needs at the speed of digital.

Those organisations adopting digital have a significant opportunity to transform existing products and services, and streamline operating models and costs. Many are proactively hiring* Chief Digital Officers or Chief Data Officers to drive digital and data innovation, and most now see Line of Business Executives driving their own digital innovation projects. They are creating a new dynamic and taking more ownership for defining, buying and paying for many existing, and a growing new range of IT services.

For existing organisations of scale, we must recognise that digital innovation is more challenging than for a start-up. With decades of investment in people, processes and technology that underpin how their organisation works, digital innovation must be supported by a modernisation of skills, processes and platforms. And this modernisation needs to be as aggressive and agile as possible. From the technology

that underpins current IT delivery, to the core business processes, and in many cases the underlying culture of those organisations, going digital doesn’t simply mean developing a new mobile app and presenting it to your existing customers. A retail bank or government service moving online or mobile, able to serve more people anytime of the day or night with a growing number of services, has to be able to modernise the processes, systems, platforms and operations that make these new experiences reliable, scalable and secure. New digital on old business processes, technology or operational models simply isn’t going to work.

*Logicalis Global CIO Survey 2015

• Modernise data centre platforms to be highly automated, self-service platforms that are seamlessly connected to the cloud. Aligning this critical asset to the digital ambitions of an organisation will drive the ability to deliver new application development, whilst also supporting more efficient operation of current applications. Enable scale, lower operational costs and create speed of delivery.

• Modernise data and information capabilities to create new value and business optimisation from old data. Create new products, services and customer experiences driven by new data insights built into a new breed of applications that will continually optimise experiences, decision making, and business processes.

• Modernise networks so they can connect more things more securely, enabling the new mobile centric world to expand and support new applications and communications tools. This will provide the underpinnings of the mega-connected world of IoT and turn the network into a business aware platform that delivers greater levels of visibility, agility and operating efficiency.

• Modernise security capability and posture, making digitisation safer. Protect your organisation, applications, infrastructure, data, employees and customers from the growing number of threats, and give them the confidence to do more business through digital technology, managing the security, legislative, legal and reputational risks of a digital centric world.

• Modernise workspaces and working processes, changing the way organisations and people work, from where they work, and when they work, embedding collaboration and video into every aspect of an organisation. Transform the way organisations interact internally, with suppliers and customers, improving productivity and reducing costs of real-estate, travel and downtime.

• Modernise IT operations. In a world where IT is now the provider and aggregator of internal services, applications, data, and infrastructure, as well as connecting to the ocean of digital offerings in the cloud, it will need to interconnect and automate everything (people, processes, change, response, security and platforms) to service the needs of their organisation at the speed and scale defined by the digital world.

This modernisation is not simple and for many it will take several years, with the largest organisations having the most to gain but the most to do. The sooner modernisation starts, the sooner digital innovation will deliver clear and sustainable business outcomes.

We believe that underpinning a digital strategy are 6 key areas to achieving modernisation.

© Logicalis 2016. All trademarks are acknowledged.

Visit: www.uk.logicalis.com Call: 01753 777200 Email: info@uk.logicalis.com

Logicalis is a multi-skilled, innovative and agile Digital Enabler. We have a track record in delivering modernisation programmes and projects that drive tangible business outcomes and fuel powerful digital innovation.

To learn more about how our customers have achieved their digital ambitions, or to book a Digital Transformation Workshop with the Logicalis Chief Technologist team, contact your Account Manager directly or email info@uk.logicalis.com