Digital Delivery of eServices

Kerry MunroGroup President, Digital Delivery Network, Canada Post Corporation

TorontoNovember 20, 2012 CONFIDENTIAL

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Some common issues we face in Canadian ecommerce

• Only 1% of Canadian retail expenditures are online (8% in the US)1

• Our current payments infrastructure is not sufficient to support the elimination of paper cheques

• Canada’s digital infrastructure has been identified as lagging that of other developed nations

• 46% of Canadians don’t know government eservices exist, 32% say they are hard to find2

Canada is on a path to third-world status as a digital nation

1 E-Commerce in Canada: Pursuing the Promise – Report of the Standing Committee on Industry, Science and Technology, May 2012

2 Next Generation of eservices Citizen Compass, PWC, 2012

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Despite the challenges, consumer demand has never been higher

The PWC Citizen Compass revealed 86% of Canadians are interested in government e-services, while 36% want to access them via mobile

Canadians are seeking:

• Single government identity card

• Electronic alerts and notifications

• Location based services

• ID renewals

Next Generation of eservices Citizen Compass, PWC, 2012

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Including with millions of epost users today

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Canada Post’s Digital Mandate

Extend Canada Post’s service mandate to ‘anywhere/anytime/any device’ via an enhanced suite of

digital services that enable Canadians to manage the ‘business of their lives’ while supporting government and

business partners to cost effectively deliver improved service capabilities

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Backed by Canada’s largest retail network

• FINTRAC Compliant

• Passport, Backcheck, Pin Reset

• Identity Proofing

• Credit Card Authentication Services

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… and an unmatched digital portfolio in support of citizen services

epost

Canada’s #1 Bill Consolidation PlatformPCI/PIA CompliantConsumer Privacy Compliant

#1 Downloaded App on iTunes Canada

epost Change of Address: The first place for movers in Canada

Authentication/ POIFraud reduction and ID managementAddress Validation

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epost – an Integrated Platform

Bills

Information

Notices

StatementsE-mags

E-flye

rs

Preferences

Finance/Budget

Fed

eral Svcs

Secure

Vau

lt

ID Management

Pro

vin

cial

Svc

s

Municipal SvcsLocation

Authen

ticat

ion

Securit

izatio

n

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A major marketing push has happened in a number of key markets

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We continue to grow our relationships with all levels of government

Existing Services

Ongoing Discussions

FederalProvincialMunicipal

“Coast to Coast”

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A successful launch in KW, with a national refresh of the epost UI

Address Authenticated Digital Mailbox National Refresh of UI

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Connecting Government to citizens, employees and governments

We can help you meet your e-adoption goals by:

• Leveraging the existing scale of epost and Canada Post marketing

• Driving awareness and discoverability of government eservices

• Reduced costs by providing digital mail to the household and the individual

• Enabling Digital IDs and Authentication

• Providing comprehensive address management to reduce fraud and enable secure communications/transactions

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Canada Post and the Government of British Columbia

We have executed a letter of understanding to enhance eservices for citizens of British Columbia, based on four key work streams:

• Digitial ID Provisioning

• Digital Mail Delivery

• Address Management

• Awareness and Marketing

Digital ID

Awareness and

Marketing

Digital Mail

Address Mgmt

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What the Digital Mailbox will mean for citizens

Authentication

Use Cases

AddressMatch

VerifiedIdentity Information

Today

“Mailer” specific

Ex: Account number from a paper invoice delivered to the home

Canada Post

Ex: Name and address are matched using Equifax + Canada Post

Government Verified

Ex: Name and address via provincially issued identity credentials and identity information

(Name, address per drivers licence / health, also: business registration etc.)

Mail

Bills, Invoices, Notices, Statements, Licence renewal notifications

Geographic notifications

Health, Environment - Alerts Municipal Bylaws Voter notifications Utilities – Power Outages

Personal / Sensitive Correspondence and Workflow

•Online passport application (including digital photo)•Benefits statement•Assessment notice•Legal document/license/permit