Digital customer onboarding
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Transcript of Digital customer onboarding
![Page 1: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/1.jpg)
Digital Customer Onboarding
SMART SECURE SAFE
Customer
Identity
Experience
360* View
![Page 2: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/2.jpg)
Digital Customer Onboarding
Montfoort, April 21, 2016
Smart, Safe and Secure
![Page 3: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/3.jpg)
ABOUT EVERETT Making identity matter
![Page 4: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/4.jpg)
OUR DICTIONARY
SPECIALIST | LEADING | TRUSTWORTHY | ENJOY | TEAM
![Page 5: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/5.jpg)
OUR SPECIALTY
IDENTITY MANAGEMENT | ACCESS MANAGEMENT | ACCESS GOVERNANCE |
PRIVILEGED ACCOUNTS | SMART AUTHENTICATION | IDENTITY-AS-A-SERVICE |
IDENTITY RELATION MANAGEMENT
EMPLOYEES customers things | |
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![Page 7: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/7.jpg)
“Identity Management is not only about control and keeping the wrong people out; It is about building relationships and inviting the right people in.”
Gerald Horst - CEO Everett
![Page 8: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/8.jpg)
This is where the journey starts
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Customer onboarding is the first step
Customer Identity
Experience
360* View
In putting the customer central stage
![Page 10: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/10.jpg)
Onboarding enables what customers expect
Easy
Safe
Always and everywhere
Personal
Relation with people and
things
Understanding
Reuse data
Internal & external data
Customer
Identity
Experience
360* View
![Page 11: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/11.jpg)
REALITITY CHECK
Complex authentication
Each channel with own portal
Multiple logins
No single experience
Different identities for 1
customer
Privacy not ensured
No control over personal data
Fragmented data
Customer
Identity
Experience
360* View
![Page 12: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/12.jpg)
Customers leave organizations
When expectations are not met
Customer Identity
Experience
360* View
![Page 13: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/13.jpg)
Digital Customer Onboarding should be
SMART SECURE SAFE
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Smart Onboarding Omni-channel
Borderless
Social registration
Reuse of data
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Safe Onboarding
Checked Identity
Known Identity
Iden
tity
Verifi
catio
n Unique Identity
Verified Identity
Level of Assurance
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Secure Onboarding Strong authentication Reuse of the onboarding proces
?
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Digital Customer Onboarding
SMART SECURE SAFE
Customer
Identity
Experience
360* View
![Page 18: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/18.jpg)
*Thesis 1*
“Digital customer onboarding is mostly relevant for the
financial industry”
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*Thesis 2*
“Digital customer onboarding is not an identity and
access management challenge”
![Page 20: Digital customer onboarding](https://reader031.fdocuments.net/reader031/viewer/2022021507/587e5c021a28ab2a538b4c91/html5/thumbnails/20.jpg)
Improve digital customer onboarding Making Identity Matter