Digital customer communication for greater experience and loyalty
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In this global digital world, telecom service providers should transform their customer centric processes to remain competitive. Highly interactive, personalized and consistent communication across multiple channels is the key for enhanced customer experience. New digital services increase the complexity of end-to-end customer experience. Customer centric service providers have to simplify their existing process to make them agile by reducing the number of systems for customer communications.
Transcript of Digital customer communication for greater experience and loyalty
- Digital Customer Communication for greater experience & loyalty
- uniserve 360 is a comprehensive, unied customer communication and information management platform that enables digitalization of multi channel customer experience. GUI based tempelate management & Business Rules AFP Printing & Self-care portal On-demand generation of documents Automated customer communication with interactive experience Multimodal communication touch points (B2B and B2C) Unined platform for sending out communication Digital transformation across your enterprise Transform your customer centric processes uniserve 360 | 2 In this global digital world, telecom service providers should transform their customer centric processes to remain competitive. Highly interactive, personalized and consistent communication across multiple channels is the key for enhanced customer experience. New digital services increase the complexity of end-to-end customer experience. Customer centric service providers have to simplify their existing process to make them agile by reducing the number of systems for customer communications. Personalized communication with reports & bill analytics Innovative approach for customer loyalty
- Reduced storage, manpower and maintenance costs by eliminating need to maintain multiple applications Nearly 30% reduction in printing costs & enhances statement distribution speeds by 40% Reduces the use of 6 separate point solutions for template management by using GUI 15% -20% drop in customer complaints & quicker query resolution Increased revenue Demographic promotional oers for up-selling / cross-selling Increase in revenue generated through targeted third party advertisements Opportunity to generate steady revenue stream by sending customer-prole specic and targeted message Faster time to market new promotional oers according to customer segments and demographics Reduced operational costs Interactive, personalized and 1:1 trans-promotional consistent customer communication through multiple channels like print, e-mail, SMS and web Development of customer intimacy through personalized layouts and greetings on bills Tracking documents sent to customers irrespective of distribution channel Comprehensive self-care portal that enables online payments, complaints/ service requests registering and tracking, viewing historical data, representing consumption data in graphical formats and providing tools to analyze consumption data Enhanced customer experience Agile customer communication uniserve 360 | 3
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