Digital Business Transformation - IDG · 2017-11-30 · benefits of digital business transformation...

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Transcript of Digital Business Transformation - IDG · 2017-11-30 · benefits of digital business transformation...

Page 1: Digital Business Transformation - IDG · 2017-11-30 · benefits of digital business transformation Develop an effective program governance structure and break the program up into

Influencing Change and Transformation

Nicola Dorling November 2017

Digital Business Transformation

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Page 2: Digital Business Transformation - IDG · 2017-11-30 · benefits of digital business transformation Develop an effective program governance structure and break the program up into

What is Digital Transformation

Digital – The pace of change driven by, driven by the rapid adoption of technology Transformation – How an organisation is built to change, innovate and reinvent to support value creation

Page 3: Digital Business Transformation - IDG · 2017-11-30 · benefits of digital business transformation Develop an effective program governance structure and break the program up into

Business Transformation a whole of operating model approach

Customers Suppliers

Technology Architecture

Data & Information

People Process

Competitors Regulators

Organisation

Page 4: Digital Business Transformation - IDG · 2017-11-30 · benefits of digital business transformation Develop an effective program governance structure and break the program up into

Target State Operating Model considerations

Scope complexity

Developments in the environment

Ambitions or levels of the ambition of the management

Prior experiences with transformation

Presence and clarity of the strategy

Main strategic and other problems / issues

Phase of automation / analytics

Workforce availability to support transformation

How to choose a Transformation Model

What is the Strategy for moving to target state operating model?

Staged Implementation Path Example

External

Drivers

Internal Drivers

Strong

Strong

Centralised Model

Hybrid

Model

Decentralised Model

Divisional

Model

Today

Target State Operating

Model

Page 5: Digital Business Transformation - IDG · 2017-11-30 · benefits of digital business transformation Develop an effective program governance structure and break the program up into

What are the benefits of Digital Transformation?

Better customer experience

Improvements to brand reputation

Customer retention

Extending the reach to new customers Supports streamlining of operations

Increase in sales

Improve management decision making using real

time data

More agile development of new products and services

Company culture that will encourage innovation and change

Page 6: Digital Business Transformation - IDG · 2017-11-30 · benefits of digital business transformation Develop an effective program governance structure and break the program up into

It is a documented fact that over 70% of

Transformations fail – there are some common

challenges

Common challenges when driving transformation

10% 20% 30%

50% 60% 70% 80% 90% 100%

40%

Common Challenges

Page 7: Digital Business Transformation - IDG · 2017-11-30 · benefits of digital business transformation Develop an effective program governance structure and break the program up into

Maintain energy and involvement throughput the organisation and outside of the organisation with the right marketing campaigns, measure the understanding of the change and realign the plans

Identify the organisational risk / weaknesses and develop plans to mitigate against these. Identify areas that are resistant to change and work with these to drive change adoption

Set aspirational targets, Shape a clear vision and framework, that supports the drive of digital

Engage with leaders to get them invested in the process , support their understanding of the benefits of digital business transformation

Develop an effective program governance structure and break the program up into clearly defined initiatives

Develop transformation reporting metrics and communication plans to measure the transformation success, ensure the metrics are both internal and external to the organisation.

Opportunities to influence successful transformations

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Nicola Dorling Contact: 0409 239148

Innovate Strategy Drive Performance Enable Delivery

Business Strategy: Business Model design: BPM: Strategy delivery: Service Delivery: Technology plans: Financial Management: Change and Training execution

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