Digital As A State Of Mind - Fernando Alvarez Presents at #CDOSummitNYC
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Transcript of Digital As A State Of Mind - Fernando Alvarez Presents at #CDOSummitNYC
Transform to the power of digital
Digital as a State of Mind
Unlocking Big Data Potential and Tackling Digital Disruption
Fernando Alvarez, CDO Summit, NYC, April 2015
Copyright © 2015 Capgemini Consulting. All rights reserved.
Times change. Businesses evolve. It’s time for us to make a shift.
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What we have traditionally done
What we need to do to be more relevant to our customers as we move forward
Copyright © 2015 Capgemini Consulting. All rights reserved.
My own CDO experience, Client Engagements, and our Big Data Research
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Capgemini Consulting has conducted a research study on Big Data
Today, there is a lot of talk about Big Data, but very few success stories to match it
Our study sought to find out how companies are implementing their Big Data initiatives
It examined various aspects like Organizational structure, Approach adopted, Data Management, Tools and Technology
Copyright © 2015 Capgemini Consulting. All rights reserved.
Big Data: Much Debate, But Success Eludes Most Organizations
despite the buzz...
Nearly 60% of executives agree that Big Data will
Disrupt their industry in the next three years
of initiatives are “successful”,
are “very successful”
However, Onlyof organizations have their initiatives in full-scale production
Only And
Most initiatives are yet to take off,
13% 27% 8%
Copyright © 2015 Capgemini Consulting. All rights reserved.
So What’s Holding Up Implementations?
Most organizations are not doing it right...
No planned approachLack of a defined organizational
structure
No well-defined criteria
do not have a well-defined roadmap, with milestones and timelines, in place
either have scattered pockets of resources or follow a decentralized model for analytics initiatives
Do not have well-defined criteria to identify, qualify and select use-cases
Do not have well-defined success criteria (KPIs) to measure the success of their big data initiatives
55% 47%
74% 67%
Copyright © 2015 Capgemini Consulting. All rights reserved.
Some Companies are Doing it Right and Tasting Success
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Comparison of Big Data initiative success rate
Criteria for use-case selection
Well-defined success criteria
Well-definedroadmap
Business UnitAnalytics team as a distinct profit-making division
Centralizes Central team acting as a competence center for Big Data, and coordinating initiatives for all business units
DecentralizedSeparate analytics
teams for separate departments
Scattered Pockets Ad-hoc, isolated analytics teams
53%
43%
27%
20%
Yes
No
51%
22%
Yes
No
53%
29%
Yes
No
51%28%
Copyright © 2015 Capgemini Consulting. All rights reserved.
Big Data Success Rates Improve with Systematic and Holistic Approaches
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Security
Customer
Experience
Supply Chain and Fulfillment Management
Copyright © 2015 Capgemini Consulting. All rights reserved.
Different Companies Follow Different Organizational Structures….
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Scattered pockets
Ad-hoc, isolated analytics teams
Decentralized
Separate analytics teams for separate departments
Centralized
Single team catering to all analytics needs of the organization
BU
Analytics team as a profit-making body
20%
27%
43%
53%
However, success rates show a clear trend in favor of centralization
Copyright © 2015 Capgemini Consulting. All rights reserved.
Transforming How Caixa Operates
Promote creativity and innovation targeted at customer’s service and efficiency
Leadership in retail banking, diversity
of operations in business banking
B2C B2B
Mobile as the face to serve the client
with the highest level of quality
Experience & Design to Engage Varied Customers
Outsourced, Industrialized Processes
Mobile Factory
Application Development with Focus on Security
mCoE
End-to-End Mobile Transformation
B2E
Copyright © 2015 Capgemini Consulting. All rights reserved.
Do you have the right operating model?
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Effective Governance Model
Truly Managed Data
Robust Security and Privacy
Advanced & Integrated Big Data & Analytics Tools
Strategy for Developing Analytics Skill Sets.
Copyright © 2015 Capgemini Consulting. All rights reserved.
Thank You
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Fernando Alvarez
Global Chief Digital Officer,
Corporate Vice President
Capgemini Consulting