www.eazy-q.ca

IntroductionEaZy-Q® is a registered legal brand of Matrix Technosys Inc. (Canada). Launched in the year 2003, in a short span (by 2006), EaZy-Q® became a well-renowned & preferred brand in the market.

With continuous innovations & dedication, EaZy-Q® is now considered as one of the top brands internationally.

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Why EaZy-Q?

Most Advance Solution in the Market Pioneers in Introducing Arabic (& other languages) in the system Pioneers in Launching WIRELESS Technology Pioneers in Launching Online-Booking system Pioneers in bringing Multi-Function Mobile-Apps

Low Maintenance Cost Professional Technical Support (Trained by MTI - Canada) 100% Customizable System (with in-house Development) Can be Integrated with most of the Existing Software Scaleable-able at any point of time Easy to Install, Configure and Deploy Easy to Use (User-Friendly)

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Some of the Key Features CABLED & WIRELESS Technology (all device - any combination) Multi-Lingual (English, Arabic, Hindi, Malayalam, Tagalog,

Urdu, German, Spanish, French, etc.) Intelligent functions (Priority Call / Save Next / Auto-Recall ….) Multi-Channel - Customer / Patients Flow (Multi-Level Auto &

Manual Transfers facility) Videos, Pictures, RSS-Feeds, Online Gold / ForEx / Stocks,

Breaking News & other Promotions Modes In-House Promos & Third-Party Ads Intelligent Timings & Load-Sharing Attendant’s Efficiency Control

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Some of the Key Features ...cont.

Notification to Customers / Branch-Managers (via WhatsApp, Network, GPRS or SMS)

Floor/Wall Mount & Desktop Token-Dispensers (Customized Dispensers for Matching Interior)

Customized Token Designs Customized Main Display & Colors-Schemes Customized Management & Reporting Web / Live Reporting with Dashboard ... and more

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Customized Token Designs

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Multi-Lingual

And more...

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Calling Devices (TSUs)

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Calling Devices - Features Call NEXT in Queue RECALL (Last Called No.) Transfer (Auto & Manual)

• To Service Category• To Counter / Room• To Multiple Tasks• To Another Dept.• To Specific Attendant / Doctor

Random Token Call (Manual - Out of Sequence) Log-in / Log-Out (with Attendants’ Efficiency Control

- with Auto-Logout Facility) Inquire No. of Customers / Patients Waiting Generate New Tokens (To Assist Customers)

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Calling Devices - Features ...cont.

Short Break Facility (To keep Track of Attendants' Activities)[20+ user definable options, such as:] • Tea / Coffee Break• Lunch / Dinner Break• Prayer Time• Gone for Business Meeting• On Rounds (For Doctors)• Called by Manager / Supervisor• Others

Daily-Report Generation (Detailed & Summarized) Re-Activate Token (With High / Low / Alternate priority) Cancel Token

• Individual Token from the queue• All Tokens for Specific Service Category• Cancel All in Waiting (Master Reset)

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Calling Devices - Features ...cont.

Initiate Requests To: Call Manager / Supervisor Get support from another Colleagues Call Office Boy / Helper to:

• Bring Water / Tea / Coffee• Make Photocopies• Deliver Documents• Cleaning, etc.

Requests can be generated using any of the following: Voice Announcement WhatsAPP Message SMS Alerts on Cell-Phone Other EaZy-Q Calling Device(s) Small LCD Displays Network Message on any PCs

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Online Booking / AppointmentsThe visiting customer may make a prior-booking before visiting

the branch in order to save their Wating-Time.

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Multi-Function Mobile App Online Booking

Generate Token

• Via Booking Retrieval

• New Token (as Walk-in Customer)

Get Prior Notifications (e.g. waiting queue reaches 1 or 2 only)

Get Call / Recall Notifications

Cancel Token

Ractivate Cancelled Token (If Allowed)

Delay Token (If customer is unavailable for some time)

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Main Displays (LED TVs)

Display Videos, Pictures, RSS-Feeds, Online Gold / ForEx / Stock-Exchange & Breaking News

Cabled & Wireless Technology Can be displayed as URL (Web-based)

Customizable Layout, Colors & Fonts User-Definable (Select No. of Rows to Display)

Built-in Audio Announcements

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Examples of Main Displays Formats

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LCD/LED Counter Displays

Display’s Token Called / Being Served by Counter Display Videos, Pictures & Messages (when Idle)

Cabled & Wireless Technology Can be displayed as URL (Web-based)

Customizable Layout, Colors & Fonts

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Token Dispensers Available in Floor Mount, Wall-Mount and Desktop Models Customizable Layout, Colors & Fonts Self-Service User-Friendly Menu Cabled & Wireless Technology Audio Visual Assistance Function

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Centralized Live-Reporting Centralized Reporting (Web-Based & Standalone CS based) Auto / Scheduled & On-Demand Reports Generation on

Daily, Weekly, Monthly, Quarterly & Yearly basis Various Analytical & Graphical Reports, including:

• Counter/Room/Attendant wise reports• Visitors Count• Avg. Waiting Time• Avg. Serving Time• Attendant’s Efficiency• Multi-Channel Flow• Detailed & Summarized Reports• Attended / Un-attended Visitors• Unsusal Activity Report• Customer Feedback Intergration

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Centralized Live-Reporting ...cont.

Live-Dashboard Centralized - Web-Based & Standalone System Accessibility via LAN, WAN & Internet Real-Time-Monitoring & Control

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CFS (Customer Feedback System) User-Definable Questionnaire• Multiple-Choice• Text / Numeric Field• Conditional Question Jumping• ... and more

Online & Offline Data Collection Accessibility via LAN, WAN & Internet Real-Time Analytics & Actions• Centralized Reporting• Live Dashboard• Pre-defined Actions:

Message to Supervisors / Managers Immediate Alerts on Poor Service Scheduled Email-Reports Generation

Integrated with EaZy-Q(Can be used as Independent as well as Inte-Linked System - Auto)

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Some of our Satisfied Clients Emirates ID SEWA Civil Defense Ministry of Labor Ministry of Education Crown Prince Court AWQAF Sharjah Charity House of Translation Sharjah Economic

Development Sharjah Municipality Land Dept SAQR Hospital Oasis Hospital Emirates Hospital International Modern

Hospital Dr. Sunny Medical

Centres Habib Bank AG Zurich

Al Ain Hospital

MUBADLA- Dubai

Khalifa Hospital

Zulekha Hospital

Khalifa University

Caterpillar

Liberty Automobile

AGMC

NMC Hospital & Pharmacies

National Hospital

Al Noor Hospital

Medcare

Prime Medical Center

Oasis Water

Emirates Gas (ENOC)

Ministry of Labor

Zulekha Hospitals

Air India-Travels

Al Qassimi Hospital

Al Tawam Hospital

Skyline University

French Embassy

Indonesian Embassy

Tasheel

Takhless (Dubai Court)

Emirates NBD

Samba Bank

Oman Insurance

Royal Hospital

GMC Hospitals

Phillipines Consulate

Ministry of Electricity & Water

Aster Group

Sharjah Ports & Customs

Dubai Customs (JAZFA)

… and more

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Thanks for giving us your valuable Time

With Best Regards