Different aspects of Knowledge Management:

Connecting people and knowledge:beneath the surface

Helen MitchellMay 2011

For KMLF andVictorian Government Innovation & Improvement CoP

Hello

Me

“Knowledge is power”

I have a story about this.

Therefore I will keep it to myself

Therefore I will share it

“Trust: our air and water”

• We can’t exist without it

• You can’t mandate it

• You can create the environment for it

Knowledge sharing

Knowledge sharing

Trust Knowledge sharing

New knowledge

adapted from Castelfranchi (2004)

Dimensions of Trust

I have a story about this too.

Abrams et al (2003)

Benevolence

“You care about me and take an interest in my well-being and goals.”

“You have relevant expertise & can be depended upon to know what you are talking about.”

Competence

My perspectiveTrust is essential to

constructive connections with

people

In organizations, people form

relationships and work together in networks

and communities

To create knowledge that benefits both the organization and their

learning

Relies on electronic/virtual communication such as phone, email and

the web

Distributed across time zones,

geographic regions and cultures

Virtual communication creates specific challenges in building and maintaining

trust and relationships

Reputation is built through trust and communication,

creating relationships

These knowledge networks can be formal or informal

Effectiveknowledge

sharing

Let’s discuss

Find me

@helmitch

helmitch.blogspot.com

linkedin.com/in/helenmitchellaus

slideshare.net/helmitch