Dich Vu Cong

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ThS. V Cng Khi

Hc vin Chnh tr - Hnh chnh KV III

NHU CU

DCH V X HINH NC

Kt cu

1. L LUN V DCH V CNG 1.1. Dch v cng - khi nim, c trng, phn loi 1.2. Dch v hnh chnh cng 2. I MI QUN L V T CHC CUNG NG DCH V CNG 2.1. Khi qut thc trng 2.2. X hi ha dch v cng 2.3. Quan im v phng hng

Ti liu tham kho TS. Nguyn Ngc Hin, Vai tr ca nh nc trong cung ng dch v cng - nhn thc, thc trng & gii php, H, 2002. PGS. TS. L Chi Mai, Ci cch dch v cng Vit Nam, Nxb.CTQG, H, 2003. TS. Chu Vn Thnh, Dch v cng v x hi ha dch v cng mt s vn l lun v thc tin, Nxb.CTQG, H, 2004. PGS. TS L Chi Mai, Dch v hnh chnh cng, Nxb.L lun chnh tr, H, 2006. TS. T. Hi H, Qun l nh nc i vi cung ng dch v cng, H, 2007. TS. Chu Vn Thnh, Dch v cng - i mi qun l v t chc cung ng VN hin nay, Nxb.CTQG, 2007

1.1. Dch v cng1.1.1 Khi nim dch v cng

1.1.2 c trng ca dch v cng

1.1.3

Phn loi dch v cng

Dch v l g ? Ngha Hn - Vit: dch (lm, bin i, chuyn di); v (chuyn, v vic, phc v) => cng vic mang tnh chuyn mn phc v cho con ngi, cho x hi. T in Bch khoa Vit Nam: dch v l nhng hot ng phc v nhm tha mn nhu cu sn xut, kinh doanh v sinh hot. T in Kinh t hc hin i: dch v l cc chc nng hoc nhim v c thc hin m ngi ta c cu v do , to ra gi c hnh thnh nn mt th trng thch hp.

Dch v l nhng hot ng mang tnh phc v chuyn nghip nhm p ng nhu cu no ca con ngi, ca x hi

Chi ph ca A (CA)

Gi c dch v (CS)

A

Dch v (D)

Sn phm (S)

Trao i

B

Li ch ca B (LB)

Chi ph ca B (CB) Chi ph ca x hi (CX)

Li ch ca x hi (LX)

c im

Tnh khng chuyn nhng quyn s hu

Tnh tiu dng ti ch

Tnh kh nhn dng

Qun l nh nc

Phc v

Tht bi ca th trng & s can thip ca Nh nc- Hng ha cng cng thun ty - Tc ng ngoi ng - c quyn th trng - Thng tin khng hon ho

Mi quan h gia Nh nc v cng dn

- Tnh hiu qu

- Tnh cng bng

Mt s phng thc cung ng dch v cng Trc tip cung ng Gin tip cung ng (y quyn, y thc; thc hin u i nh min gim thu hoc tr cp, cp tin;mua DVC t bn ngoi; lin doanh cung ng DVC)

Cn c vo 3 tiu ch

Kh c kh nng cnh tranh

- iu kin cn: khi c s tht bi ca th trng v s bt bnh ng

- iu kin : c ngun lc v nng lc

Chnh ph phi lm g? (vi ngun lc v nng lc qun l hin c)Gii quyt cc tht bi ca th trng Ci thin s cng bngBo v ngi ngho, nh: Cc chng trnh XGN, tr gip thin tai, ch hoCung cp bo him XH, nh phn phi li: hu tr, tr cp gia nh Bo him tht nghip

Cc chc nng ti thiuCc chc nng trung gian

Cung cp cc hng ho cng cng thun tu nh: Quc phng, Lut php v an ninh, Bo v quyn s hu, Buc thi hnh hp ng, Y t cng cng, qun l kinh t v mGii quyt cc tc ng ngoi ng, nh: Gio dc tiu hc Bo v mi trng iu chnh s c quyn, nh: Quy nh v hot ng Chnh sch chng c quyn Gii quyt thng tin khng y , nh: Bo him (sc kho, an sinh, hu tr): cc quy nh ti chnh, cc quy nh bo v ngi tiu dng

Phi hp cc chc nng hot ng ca khu vc t, Phn phi li nh Cc chc v d: cc chnh sch cng nghip phn phi li ti sn nng tch Ngun: Nh nc trong mt th gii ang thay i, Bo co pht trin 1997, NHTG cc

Dch v cng l g?

Dch v cng l nhng hot ng

phc v cc li ch chung thityu, cc quyn v ngha v c

bn ca t chc v cng dn, donh nc trc tip thc hin hoc chuyn giao cho cc c s ngoi nh nc thc hin nhm mc tiu hiu qu v cng bng

L cc hot ng c tnh cht phc v trc

tipp ng cc li ch chung, thit yu ca

cng ng, cc quyn v ngha v c bnca cc t chc v cng dn. Do cc c quan cng quyn hoc ch th c nh nc y quyn thc hin. Do Nh nc chu trch nhim trc x hi.

Cung ng DVC & Qun l nh nc Mqh gia ngi cung ng & khch hng L g.dch c th gia ngi cung ng & khch hng T yu cu ca t chc, cng dn c thu tin trc tip t khch hng /vi mt s dch v theo quy nh ca PL Mqh gia ch th q.l & i tng b q.l Q.h tng tc gia cc CQHCNN trong thc thi nhim v T yu cu ca b my nh nc Khng thu tin trc tip ca khch hng, c b p hon ton t ngn sch

Xt theo lnh vc cung ng dch v cng

Dch v cng trong lnh vc s nghip Dch v cng trong lnh vc cng ch Dch v cng trong lnh vc hnh chnh nh

dch v cng trong lnh vc s nghip Gio dc Chm sc sc kho Hot ng vn ho, thng tin Khoa hc cng ngh Th dc, th thao

dch v cng trong lnh vc cng ch

Giao thng cng cng Cung cp in Cung cp nc sch V sinh mi trng Khuyn nng - lm ng Thu li

Xt theo ch th cung ng dch v cng

Cc t chc cung ng thuc khu vc cng. Cc t chc cung ng thuc khu vc t nhn.

Xt theo tnh cht phc v ca dch v cng

Cc hot ng phc v li ch chung, thit yu ca cng ng Cc hot ng phc v cc quyn v ngha v c tnh hnh chnh php l ca cc t

1.2. Dch v hnh chnh cng

1.2.1

Khi nimc trngCc loi hnh dch v hnh chnh cng

1.2.2

1.2.3

Trn c Ba mua mt xe mt lm phng tin i li v theo quy nh phi ng k xe. ng Ba hi: 1> ng k xe c quan no v th tc ra sao ? 2> ng Ba b mt na bn chn tri, liu c b t chi ng k xe khng ? 3> Khi ng k CQ nh nc c thm quyn th b thu nhng khon no ?

Dch v hnh chnh cng l g ?Nhng hot ng ca c quan hnh chnh nh nc nhm gii quyt cc cng vic c th lin quan n quyn v ngha v c bn ca t chc v cng dn theo thm quyn hnh chnh - php l.

Gn vi thm quyn hnh chnh-php l ca Nh nc

Phc v hot ng qun l nh nc

Cc c trng ca DVC trong lnh vc HCNNL cc hot ng khng v li Mi ngi dn c quyn ngang nhau trong tip nhn v s dng

Cc loi hnh dch v cng trong lnh vc hnh chnh nh nc

Cc hot ng cp php. Hot ng cp giy xc nhn, chng thc. Thu cc khon ng gp vo ngn sch v cc qu ca Nh nc. Gii quyt khiu ni, t co.

1) Cc nhm tho lun theo ni dung hng dn. 2) Thi gian tho lun: 20 pht. 3) Kt qu tho lun: trnh by trn giy Ao (vn tt chnh). 4) C i din trnh by (3 - 5 pht)

- Mu thun gia khon kinh ph bao cp qu ln vi ngn sch nh nc cn hn hp ! - Mu thun gia khi lng cung ng vi nng lc ca b my nh nc ! - Mu thun gia dn s tng nhanh vi kh nng cung ng c hn ca nh nc !

X hi ho dch v cng

Ch trng x hi ha DVC Ngh quyt Hi ngh T 4 Kha VII: a dng ha cc hnh thc t chc chm sc sc khe (nh nc, tp th, nhn dn) trong y t nh nc l ch o

Ch trng x hi ha DVC H i biu ton quc ln th VIII ca ng (1996): Thc hin phng chm x hi ha cc hot ng vn ha, thng tin, th dc th thao, y t, dn s, k hoch ha gia nh, gio dc v cc mt x hi khc, hng vo nng cao cht lng cuc sng vt cht, tinh thn v th lc ca nhn dn

Ch trng x hi ha DVC Ngh quyt H IX (2001) tip tc khng nh: Cc vn chnh sch x hi u gii quyt theo tinh thn x hi ha. Nh nc gi vai tr nng ct; ng thi, ng vin mi ngi dn, cc doanh nghip, cc t chc trong x hi, cc c nhn v t chc nc ngoi cng tham gia gii quyt cc vn x hi

Ngh quyt s 90/1997/NQ-CP v phng hng v ch trng x hi ha GD, YT, VH XHH cc hot ng GD, YT, VH l vn ng v t chc s t/gia rng ri ca nhn dn, ca ton x hi vo s pht trin cc s nghip . XHH l xy dng cng ng trch nhim ca cc tng lp nhn dn i vi vic to lp v ci thin mi trng kinh t - x hi lnh mnh v thun li cho hot ng GD, YT, VH. Bn cnh vic cng c cc t chc ca nh nc, cn pht trin rng ri cc hnh thc hot ng do tp th hoc c nhn tin hnh XHH l m rng cc ngun u t, khai thc cc tim nng v nhn lc, vt lc v ti lc trong x hi.

Ngh nh s 73/1999/N-CP v chnh sch x hi ha i vi cc hot ng YT, GD, VH & TT

Cng vi vic cng c cc t chc cng lp, Nh nc khuyn khch pht trin rng ri cc c s ngoi cng lp ph hp vi quy hoch trong cc lnh vc GD, YT, VH & TT, hot ng khng theo mc ch thng mi. Quy nh 3 hnh thc ngoi cng lp: bn cng, dn lp v t nhn. Nh nc v x hi coi trng v i x bnh ng i vi cc sn phm v dch v ca c s ngoi cng lp nh cc sn phm v dch v ca c s cng lp.

Ngh quyt s 05/2005/NQ-CP v y mnh x hi ha cc hot ng GD, YT, VH v TDTT

Thc hin XHH nhm hai mc tiu ln: - Th nht, pht huy tim nng tr tu v vt cht trong nhn dn, huy ng ton x hi chm lo s nghip gio dc, y t, vn ha, th dc th thao; - Th hai, to iu kin ton x hi, c bit l cc i tng chnh sch, ngi ngho c hng th nhng thnh qu gio dc, y t, vn ha, th dc th thao mc ngy cng cao.

X HI HO DCH V CNG L G ?

L qu trnh m rng s tham gia ca cc ch th x hi v tng cng vai tr ca nh nc i vi dch v cng

Xc nh cc li ch trong x hi ho dch v cng ?

X hi ho dch v cng c th dn n cc bt li no ?

cao trch nhim ca nh nc trong bo m cung ng DVC; Bo m cng bng x hi trong cung ng DVC; Phn bit hot ng cung ng DVC vi hot ng qun l hnh chnh nh nc; Nh nc tip tc tng cng u t cho DVC nhng khng bao cp trn lan;

y mnh XHH DVC, thu ht mnh m cc ngun lc x hi cng tham gia cung ng DVC; Bo m quyn t ch, t chu trch nhim ca cc t chc cung ng DVC; Xc nh r trch nhim ca mi cp chnh quyn trong qun l v cung ng DVC; Bo m nguyn tc khng v mc tiu li nhun trong cung ng DVC;

i mi h thng th ch, chnh sch v cung ng DVC trn c s phn bit v xc nh r cc loi DVC; Sp xp li cc t chc cung ng DVC, hnh thnh mng li cung ng DVC ng b trn c nc; Hon thin c ch tr gip ngi ngho v i tng chnh sch; y mnh XHH, a dng ha phng thc cung ng DVC;

i mi c ch pht trin ngun nhn lc, chnh sch nhn s trong lnh vc DVC; C cu li chi tiu NSNN theo hng u t thch ng /vi DVC thit yu, phc v ngi dn vng kh khn, min ni; Thay i ch thu ph, l ph; Tng cng cng tc thanh tra, kim tra i vi hot ng cung ng DVC;

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* i mi nhn thc v nn hnh chnh phc v nhn dn - m bo s tip cn d dng ca cng dn i vi dch v HCC. - m bo cung cp thng tin cn thit cho t chc v cng dn. - cao trch nhim ca c quan cung ng dch v HCC trc nhn dn. - To iu kin cho ngi dn c ting ni trong vic tip nhn dch v HCC. - m bo s cng bng trong vic cung ng dch v HCC i vi mi ngi dn.

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* Hon thin th ch v quy trnh cung ng dch v HCC cho t chc, cng dn - Xc nh r phm vi dch v HCC. - Quy nh r nhim v, thm quyn v trch nhim ca cc c quan hnh chnh cung ng dch v HCC. - R sot li hot ng lin quan n quyn v ngha v ca t chc, cng dn. - y mnh ci cch th tc hnh chnh theo hng n gin, thun tin. - Nghim cm vic cc ngnh, cc cp t ban hnh th tc hnh chnh v mc thu ph.

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* i mi c cu t chc v c ch hot ng ca cc c quan HCNN cung ng dch v HCC. - Tng cng s phn cng, phn quyn cho cc n v trc tip cung ng dch v HCC. - Xy dng t chc cung ng dch v HCC tinh gn, chuyn mn ha v hiu qu. - Xy dng c ch phi hp cht ch trong ni b v vi t chc lin quan. - Tch ring b phn thc hin cc cng vic b tr khng lin quan thm quyn hnh chnh - php l - Th im thnh lp cc c quan t qun hot ng cung ng DVC. - Tng cng kim tra, nh gi kt qu hot ng ca n v cung ng DVC.

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* Nng cao nng lc v o c ca i ng trc tip cung ng dch v HCC - Sm ban hnh cc chun mc v bng m t cng vic cho tng loi nhn vin. - Quy nh trch nhim r rng i vi mi nhn vin trong ton b quy trnh lm vic. - Xy dng mi trng khuyn khch ngi cung ng dch v HCC pht huy nng lc, phm cht ca mnh. - i mi cng tc cn b.

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* y mnh ng dng cng ngh thng tin trong cung ng DVC - Thng qua mng in t cung cp cho t chc, c nhn cc thng tin v dch v HCC. - S dng cng ngh thng tin lin kt d liu ca cc c quan HCNN trong vic phi hp cung ng DVC cho t chc, c nhn.