www.swissphone.com

The Great Advantages of Digital Paging - In combination with digital communication (P25)

Incident Paging

Intervention

SWISSPHONE

2

The Swissphone Group is a leading international supplier that designs and produces secure reliable alerting, resource management and dispatching systems, solutions for public safety organizations (emergency services), as well as for a wide range of industrial sectors.

Our systems comply with inter- national standards. The market-leading Swissphone paging and communi-cation solutions for emergency services are industry standards. Swissphone products are extremely popular in Switzerland and the international markets due to high quality products as well as our extensive know-how and

leading-edge experience in the design and construction of communication systems.

In addition, Swissphone operates the Swiss national Telepage paging network, which is being used by most of the emergency service organizations for alerting. The reliable and secure Tele-

About the Swissphone Group

3

page network is also commonly used in sensitive industrial and commercial areas, as well as by private companies for their emergency response duties in the field.

Swissphone was founded in 1969 by Helmut and Erika Köchler and it remains under Swiss ownership. The

company has a prominent market presence in Germany, Austria, France, England and in the USA. In addition, Swissphone possesses a dominant market position in the Northern Euro-pean markets working with its proficient partners. The corporate headquarters and the production site are located in Samstagern, Switzerland near Zurich.

Swissphone's strategic success factors Swiss quality Knowledge of the alerting philosophy Customer intimacy Innovation Development and manufacturing Experience with large projects

Your partner for digital paging

SWISSPHONE

4

In a digital world of mission-critical communication for emergency or fire services, it is important to distinguish between communication (Voice) and paging (Alphanumeric).

Voice communication is used by full-time professionals, while paging is the disaster-proven service to reach your volunteers at any time and any place.

Differentiation between paging and communication

DiCal in combination/coexistence with digital communication (P25):

Your volunteers and standby specialists are always in reach.The most reliable alarming scheme at the best price.

Incident

Emergency CenterPSAP

DiCal Pager

Pag

ing

Co

mm

unic

atio

n

RadioP25

ResourceManagement

911

Volu

ntee

rsFu

ll-T

ime

5

DiCal - Paging

P25

Ale

rtin

gC

om

mun

icat

ion

Fire and mission-critical communication needs for rescue personal are special. It is recommended that the alerting process be given appropriate priority and supported with proven technology. Past experience with analog commu-nication and paging networks should also be taken into consideration. The systems should work reliably without involving commercially used networks.

Volunteer organizations need more reliable pager coverage, secure trans-missions to ensure victim confidentiality and small, lightweight devices.

Full-time professional organizations have different requirements, where voice communication is the higher priority.

The most powerful and cost-efficient solutions are produced by exploiting the strength of different technologies, depending on your needs.

Explicit needs for volunteers Better in-building reception Faster alerting and response Encryption to ensure secure messaging Small and lightweight device Silent alarm (Vibration)

Explicit needs for full-time professionals Voice Communication (push to talk) Specific coverage Encrypted voice communication Robust radio device

Digital Communication (P25) Digital Alerting (DiCal)

Swissphone’s view of the future

Migration to a digital paging network would solve the in-building coverage problem and minimize the weakness of time-consuming alerting processes in analog systems. Plan-ning and implementation of a digital paging solution can then be initiated, independent of the digital voice system.

Coverage for a DiCal digital alerting solution in combination with digital communication (P25)

+

=

Time

goes to

goes to

Incident

Tone and voice paging

Analog radio

SWISSPHONE

6

How Swissphone alerting philosophy fulfills the requirement for a digital paging system

What you need as a network owner: • In-building reception with a pager • An economical and secure solution to alert

voluntary or standby services efficiently • Large area coverage • Fast broadcast alerting to all required individuals or groups • Long technology life cycle • Defined alerts encoded as text message transmissions • Saving and logging of alerts: The whole process is

documented to enable incident reconstruction at any time • A self-sufficient system that also remains

reliable in disaster situations • Motivated users (volunteers) willing to carry the device 24/7/365 • Low investment and operational costs

(TCO - Total Cost of Ownership) • Flexibility to put sites in places where backhaul is not feasible

What your volunteers need: • Superior in-building coverage • Know when they are needed in any circumstance

(day and night, for routine operations or in disaster situations)

• Robust pagers with high autonomy • Vibration functionality, if needed • Trust in the technology • Reliable and loud alerting • Light and easy to carry 24/7/365 • Intuitive to use • Best reachability • Ability to use dry cells if power is lost • Pager which works multiple days without charging

Intervention

7

Requirements for a modern paging system 1. Fast delivery of paging messages 2. Parallel page delivery to all required individuals and groups 3. Encryption to ensure secure messaging 4. Reliability 24/7/365 5. Highest reachability of first responders due to professional radio planning focusing on geographical and in-building coverage 6. Redundancy of all critical systems components as well as emergency power 7. No congestion due to other users (e.g. voice traffic) 8. Low operational cost and long life cycle 9. Investment protection 10. Logging messages and status information

Performance and data throughputBroadcasting allows page delivery within seconds to defined individuals or groups, and in extreme situations, to all first responders. Pre-defined messages avoid misinterpreta-tions and decrease time of operation.

Availability and redundancySystem components are protected using various planned fall-back scenarios so that the alerting system will remain fully operational and system management will be promptly informed. There is no single point of failure.

Network coverage and scalabilityFull coverage can be reached cost-effectively in rural areas and within buildings and tunnels. You have the ability to place sites wherever you need them without concerns for backhaul.

Independent and separateMission-critical alerting systems - including their power supply - must function at all times. Thus, such systems must be plan-ned and operated separately from communications systems. Paging networks should operate separately so that cross-inter-ference and total failure can be eliminated.

Backwards compatible and future-proofSwissphone's experience in integrating new technology within existing systems and processes allows for a seamless transition to a new system. Swissphone, as an innovation leader, will continuously evaluate new alerting concepts.

Proven deployment and referencesSwissphone stands for proven systems and best prac-tices. We will not introduce new developments and specific customizations in operations before fully field-testing them. Large emergency organizations trust us for long-term collaboration.

Alarm input

IP NetworkTelephone

WAN/LAN

GSM/UMTS/LTE

Microwave link

IP NetworkWire

Radio

Satellite

PagerFirst responder

SirensEmergency management

FallbackRadio/TV broadcasting

Public telephone system

Primary Base station

PNC Server

Emergency CenterPSAP

Alarm Input Terminals

Access Network

Distribution Network

POCSAG Radio Network

TerminalsPaging Network Controller

(Redundant)

911

Intervention

Secondary Base station

Secondary Base station

SWISSPHONE

8

In an emergency, every second counts. Accident victims need immediate help. Emergency services have to be alerted as quickly as possible. Paging networks form the link between the emergency call center and the emergency services end-devices. To ensure that emergency services can be reached, paging networks have to be reliable. Early in the planning stage a variety of factors, such as the topography, radio coverage quality, and backup capabilities have to be considered and incorporated. These factors determine the type and structure of the network. Swissphone took these requirements into account in the development of its radio networks which provide flexible solutions. The “One solution, different confi-guration” philosophy of the network covers various customer requirements.

Swissphone network infrastructure, terminals and applications

Reliable paging for dispatching and efficient resource management over cellular

Different requirements can be met by configuring the two basic components

– the base stations and the paging network controller.

Voice

Voice

Data

Apps

Siren control

IDR Intelligent

Data receiver

Emergency CenterPSAP

911

P25

GSM / LTE

Digital POCSAG

Analog 4 m

Command & Control TerminalNetwork

Emergency CenterPSAP

DiCal Pager

Smartphone (App)CellResource Management

911

9

DiCal Solution topologies for all requirements

Compact solutions for small networks

In the small network solution every page is transmitted over one base station. This base station can provide an adequate signal in the immediate vicinity of the transmitter site to provide a reliable paging service. A page can be triggered locally or remotely over a dispatch center and transmitted to the base station.

One solution, different configurationAll network topologies can be con-figured by using the same base station. This affords users the greatest possible flexibility in setting up, migra-ting, and operating their paging network infrastructure. The controlling, configuration and monitoring compo-nents PNC (Paging Network Controller) are responsible for the paging network. Base stations can be addressed and configured via a TCP/IP connection or a proprietary radio protocol over the air.

Reliable because of fallback scenariosThe radio network is designed for seamless transition from one operatingmode to another. If, for instance, one or several connections in a synchro-nous solution are disrupted or inter-rupted, the radio network switches to multi-primary-secondary operating mode. The synchronous base stations that cannot be reached then run in the secondary operating mode until they can be used again as synchro-nous base stations. If the entire TCP/IP communication breaks down, the PNC can access an individual primary base station directly. The radio network then runs in primary-secondary operating mode. All the other synchronous base stations that no longer have a connec-tion then run in secondary mode, thus-maintaining radio network operation.Full functionality is preserved-only message throughput is reduced.

Primary-secondary solutions for mid-sized radio networks

The mid-sized network solution consists of a primary and several secondary base stations combined into a group network. Messages are trans-mitted over the central base station to the paging network.

Secondary base stations receive the transmission over the air and bit-synchronize retransmissions to extend coverage.

Multi-primary-secondary solutions for large radio networks

The most efficient solution for large networks consists of seve-ral base stations combined into a primary-secondary group network. The messages are transmitted over a central base station to the paging network. Base stations in the trans-mission reception range save the messages and then re-transmit them bit-synchronously to each other. Thanks to multiple primary stations the page can be issued simulcast to them. The page transmission can be redu-ced substantially and the speed will increase.

Simulcast solutions for paging networks

The fastest but most expensive solu-tion consists exclusively of primary base stations that are combined into one simulcast network. Messages are transmitted simulcast over all central stations to the paging network. Each base station transmits simulcast in the

first transmission. This paging network configuration means that only one transmission is required for the entire coverage area. When repetition is eliminated, transmission time is minimized.

SWISSPHONE

10

The administrative area of Lippe transferred fire brigade and rescue service alerts completely to paging technology (POCSAG on the 2-meter band). An important factor in choosing Swissphone technology was the speed and security of page transmission. The technology is reliable even where the terrain is demanding – as in the area of Lippe. The Lippe mountain region has marked variations, ranging from peaks and ridges to lowlands and hills.

Pages issued in seconds…Pages are sent via wired and radio link communication to 4 central paging stations. The pages are transmitted from the 4 base stations time-synchronously. The primary-secondary network of 40 base stations delivers sufficient field strength to provide rapid and secure paging in the area to be covered. The central site locations are in Lemgo, on the Hohe Asch, in Köter-berg and Tönsberg-Oelingenhausen.

DiCal paging system demonstrated on an implemented solution in Germany

The site selection for the base stations is determined from a radio network planning tool. The simulated field prediction is then verified in the field.

…even in geographical basins“The measured wireless coverage delivered by the digital paging network means that we are now finally well-covered for the areas of Kalletal and Extertal, which were a problem until now“, reports Friedhelm Plöger of the Regiebetrieb Bevölke-rungsschutz (Government Civil Defence Force) for the area of Lippe. His colleague Meinolf Haase adds: “The encryption of pages also enables us to meet the data protection directive”.

Paging

11

Doubly secureThe Swissphone system is doubly secure: during normal opera-tion, the alert from the emergency center is transferred to 2 redundant paging network controllers (PNC). The active PNC sends the page to 1 wire-connected primary base station and 3 further base stations, which are reached via a radio link solution. If either one of the two PNC's fails, the other one automatically takes over and sends the alert to the 4 base stations. If both PNCs fail, the appropriate operators can send the page via an emergency input to the wire-connected base station. From there, the page will reach all remaining 36 base stations and the 3 remaining central base stations, which now also operate in primary-secondary mode.

Fallback scenarios for extreme emergenciesIf either of the wired central base stations fails, the PNC will auto-matically connect the other base station. If both wired central base stations and either one of the radio link connected central base station fail, the system independently switches to another operating mode, known as fallback mode. The surrounding base stations register that a primary base station has failed and take the message from another base station. Fallback mode uses the still working primary base station, ensuring network wide transmission in spite of the loss of all the other primary feeders – albeit at a slightly reduced transmission speed. A patrol car has also been fitted with a digital alert transmitter. If the emergency center were to fail, the alert could be issued via the patrol car.

References to DiCal system projects in Europe

Administrative area of Bautzen, Saxony City of Bonn, North Rhine-Westphalia City of Dessau, Saxony-Anhalt City of Göttingen, Lower Saxony City of Halle, Saalekreis Harzkreis, Saxony-Anhalt Region of Lausitz, Saxony Administrative area of Lippe, North Rhine-Westphalia Administrative area of Mansfeld-Südharz, Sachsen-Anhalt Administrative area of Olpe, North Rhine-Westphalia Administrative area of Pinneberg for the region of

Steinburg/Dithmarschen/Pinneberg Administrative area of Schaumburg, Lower Saxony Administrative area of Siegen-Wittgenstein,

North Rhine-Westphalia Administrative area of Vogtland, Saxony Administrative area of Merseburg-Querfurt, Saxony-Anhalt City of Wilhelmshafen, Lower Saxony South Tyrol, Italy Telepage, nationwide in Switzerland Lower Austria, Austria

Alarm input

IP NetworkTelephone

WAN/LAN

GSM/UMTS/LTE

Microwave link

IP Network

Central BS

BS

wire

radio

AlarmReceiver

PNC Server

Emergency CenterPSAP

Alarm Input Terminals

Access Network

Distribution Network

best SuppliedRegion

Paging Network Controller

(Redundant)

911

Area of Lippe (North Rhine-Westphalia):District area: 2,517 square milesPopulation: Approximately 2 millionBase stations: 40 (4 primary)

radio

Paging

EN

-US

07/

2014

v3

BU

M-B

IK

Swissphone, LLC1194 West Ash Street, Suite CWindsor, CO 80550Phone: (800) 596-1914Fax: (970) 460-3014www.swissphone.cominfo@swissphonena.com

Info

rmat

ion

is p

rovi

ded

subj

ect t

o te

chni

cal m

odifi

catio

ns, e

rror

s an

d ty

ping

err

ors.

Marco A. StadlerGroup CMO & Managing Director of Swissphone NAPhone: (800) 596-1914 ext. 5E-Mail: marco.stadler@swissphone.com

Sam HillField Sales ManagerPhone: (800) 596-1914 ext. 12E-Mail: sam@swissphonena.com

Jacob EffingerTechnical SupportPhone: (800) 596-1914 ext. 2E-Mail: jake@swissphonena.com

Christopher HaagRepair CenterPhone: (800) 596-1914 ext. 10E-Mail: chris@swissphonena.com

Contact Information

RACOMTerry Brennan VP Marketing & SalesPhone: (319) 339-4414E-Mail: terry.brennan@racom.net

Certified DiCal Solution Partner