DIA Beggage Handling System Filure Presentation
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Transcript of DIA Beggage Handling System Filure Presentation
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FAILURE OF A
TECHNOLOGY PROJECT
Saleem Sabir-22
Asadullah Bappi- 12
Talal Shahid-23Arsalan- 34
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Dysfunctional DecisionMain! is a
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"#y Tec#nolo!y P$o%ects Fail&
Denver Airport Baggage Handling
System-An Illustration of ineectualdecision making
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'yno(sis
• Denver Airport Baggage handlingsystem failure is a classic example ofDysfunctional decision making
This session ill look upon!
"# Decisions that set the pro$ect on thepath to disaster
%# &orces 'ehind those decisions
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)ac!$oun*
• (orld)s largest automated 'aggagehandlings system
• *eed for greater airport capacity#
• *eed of ne state of the art airport thatould cement Denver)s position as an airtransportation hu'
• "+,S# .m airport as to 'e the largestairport in /S having capacity to handlemore than 0,1,,,1,,, passengers annually#
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)ac!$oun*
• By automating 'aggage handling1the aircraft turnaround time illreduce to as little as 2, 3inutes I#e#1
more operations and a competitiveadvantage for airport
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'yste+ at a !lance
"# 44 Airport gates in 2 concourses
%# "5 miles of track and 0 miles of conveyor'elts
2# 2",, Standard carts and +0, oversi6ed carts+# "+ million feet of iring
0# *etork of more than ",, 78)s to control 9o
:# 0,,, electric motors
5# %5,, photocells1 +,, radio receivers and 0;laser arrays
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)ac!$oun* Continue*,
• Despite the good intentions planrapidly dissolved as!
"# /nderestimation of pro$ectscomplexity resulted in sno'allingthe pro'lems and pu'lic humiliationfor everyone involved
%# Airport opening as delayed 'y afull ": months
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)ac!$oun* Continue*,
2# systemas $ust a shado of original plan?
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)ac!$oun* Continue*,
• @ather Than automating all 2concourses into one integratedsystem1 the system as used in a
single concourse1 'y a single airlineand only for out'ound 9ights#@emaining 'aggage handling as
done via simple conveyor plusmanual tug and trolley system 'uiltas an alternative hen it 'ecame
clear that idea fully 9opped#
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The system *ever (orkedell and in Aug %,,01
/nited Airline announcedthat they ill a'andonthe system completely#
="1,,,1,,,C3onth
3aintenance 8ost-
Tu! . t$olleysyste+
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DIA )a!!a!e 'yste+De/elo(+ent Ti+eline
http://var/www/apps/conversion/tmp/scratch_6/Danver%20International%20Airport%20Baggage%20Handling%20System%20Failure.pdfhttp://var/www/apps/conversion/tmp/scratch_6/Danver%20International%20Airport%20Baggage%20Handling%20System%20Failure.pdf
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Basic 3ode &ailure Analysis
• System)s 8omplexity /nderestimated
• ine Balancing &ailure
• Algorithm as a nightmare in the
mathematical modeling of Eueue 'ehavior#• &ailure to anticipate the num'er of 8arts correctly#
• 7ro$ect initiated too late 'ased uponcomplexity and risk involved#
• /nder
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.ey Decisions leading todisaster
"# 8hange in Strategy#
%# The decision to 7roceed#
2# Schedule 1 Scope and Budget8ommitments#
+# Acceptance of 8hange reuests#
0# Design a physical 'uilding structure#:# The Decision to seek a dierent
7ath#
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"#8hange in Strategy#
• To Fears ate decision#
• Timing of the decision extremely poor# – /nited Airline
–
8ontinental Airline• Additional To years needed to meet the
reuirements#
• 8hange of 3indset#
• Additional Grgani6ational @esponsi'ilities#
• &ailure to understand ho to 'uild aautomatic 'aggage handling system#
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%#The Decision to 7roceed
• Breir *eidle 7atron#
• Analysis of 2 Bids ";;2#
•
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%#The Decision to 7roceed
• Slinger)s 7erspective – State of the art Airport and Baggage
handling system#
– Slinger)s previous experience on manualconveyor)s ith tug and trolley system#
– 8ivil
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%#The Decision to 7roceed
• &rom BA
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2#Schedule 1 Scope and 'udget
commitments
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0# Design of the 7hysical Building
Structure
• @ather than 'eing separate entities1 the 'aggage system and thephysical 'uilding represented a single integrated system# Sharingthe physical space and services such as the electrical supply thedesigners of the physical 'uilding and the designers of the'aggage system needed to ork as one integrated team#
•
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0# Design of the 7hysical Building
Structure
• To make eective decisions a'out ho to design the physical'uilding1 the designers of the physical 'uilding needed to 'eorking alongside people ho had expertise in designing 'aggagesystems#
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:# The Decision to Seek a Dierent
7ath
• 3ayor slashed pro$ect and ordered that a manual trolley system'uilt at an additional cost of =0"3
• By the time the 3ayor took action1 the airport as already :months 'ehind schedule and four opening dates had already 'eenmissed#
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Gther &ailure 7oints
• eadership 8hange
• Architectural and Design issues
– The system had more than ",, individual 78s that erenetorked together# &ailure of any one of the 78s could resultin an outage as there as no automatic 'ackup for failed
components#
– The system as una'le to detect $ams and as a result hen a $am occurred1 the system simply kept piling up more and more'ags making the $am that much orse#
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8onclusion
"# The /nderestimation of 8omplexity
%# A lack of planning resulting insu'seuent changes in strategy
2#
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8onclusion
5# 8ommunication Breakdons
4# 7oor Design
;# &ailure to perform risk management
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0UE'TION'
&