11

Avaya Cloud SolutionsFrom Dia Telecom Nederland

Using the cloud for business transformation

22

THE CLOUD - OUT OF REACH OR ACHIEVABLE?

Capex

Legacy systems

Lack of agility

Risk

Lack of resources

33

IT’S ACHIEVABLE!

Opex-based

A true cloud utility model

Tailored toyour needs

Best of breed security

and resilience

A high quality service

A great customer experience

Avaya Cloud SolutionsDia Telecom

44

Avaya Aura® Contact Centre and Unified Communications

Support for hybrid models

Access to the latest developments

ACCESS TO GREAT FEATURES

55

Service Level GuaranteesFaster provisioning

AFFORDABLE AND COST-EFFECTIVE

Pay-as-you-go

66

FACING THE FACTS

Did you know? • Cloud-based call centre market to top US$10.9 billion by 2019,

growing at a compounded annual rate of 21.3% from 20141 • Unified Communications market is expected to reach US$61.9

billion in 2018, growing at a compounded annual rate of 15.7% from 20122

• “Avaya is the only company in this sector to have Gartner Magic Quadrant status for CC and UC”3

• In UK contact centres with over 100 seats, over half of the agents are supported on an Avaya system4

• Companies using Avaya as a part of their contact centre technology deployments achieve substantially greater annual performance gains than their industry average peers5

77

Avoid upgrade costsMove from capex to opex

ENJOY THE BENEFITS!

Lower TCO

Massive costs savings:

88

Respond more rapidlyAdapt to changing demands

ENJOY THE BENEFITS!

Re-focus resources

Increased agility:

9

IF YOU WOULD LIKE TO FIND OUT MORE:Speak to: Tom JansenEmail: t.jansen@diatele.com or give a call: 0031 88 8000 402www.diatele.com

Avaya Cloud Solutionsfrom Dia Telecom Nederland

Now you can use the cloud to transform your business

Sources: 1. ‘Cloud Based Contact Center Market … Worldwide Forecasts and Analysis (2014 - 2019)’ - MarketsandMarkets, August 2014 2. ‘The Trend Towards Unified Communications Continues’ - TMCnet, June 2014 3. Gartner Magic Quadrants, 2014 4. ‘The Global Telecommunications Market, The UK Contact Centre market competitive environment 2012’ - MZA5. ‘The Guide to Cloud Collaboration’ - Avaya, 2014