DHRUV SHARMA CV
3
DHRUV SHARMA Performance Officer Qatar Airways SUMMARY A highly personable and dedicated team member benefiting from experience within the competitive hospitality and airline industry and having acquired the ability of thinking on one’s feet, a high degree of problem solving abilities and a multi-cultural approach to dealing with complaints and enquiries from diverse range of people. I have a broad understanding of the essence of customer service and people management. WORK EXPERIENCE September 2015 – Present Qatar Airways, Doha Designation: Performance Officer – In Flight Services Responsibilities: • Performance appraisal of Cabin Seniors/Cabin Services Director’s. • Cooperation with the line structure about disciplinary and grievance procedure management. Strong control about the delivery of a high performance culture through correct coaching of the team ensuring that Brand integrity and airline values are applied and respected. • Work with required departments to ensure product development for greater customer experience onboard. • Design and develop cabin services along with required departments. • Design and develop cabin safety standards with required departments. October 2006 – August 2015 Qatar Airways, Doha Designation: Cabin Services Director (In Flight Manager) Responsibilities: • Consistent delivery of in-flight products. • Coaching of In-flight attendants onboard. • Enforcement of company policies. • Monitoring overall performance of all flight attendants. • Supporting and achieving department goals. • Ensuring customer satisfaction onboard. • Time Management and people management. April 2006 – Sept 2006 Delta Airlines, Atlanta (USA) Designation: Flight Attendant
-
Upload
dhruv-sharma -
Category
Documents
-
view
44 -
download
2
Transcript of DHRUV SHARMA CV
DHRUV SHARMA Performance Officer
Qatar Airways
SUMMARY
A highly personable and dedicated team member benefiting from experience within the competitive hospitality and airline industry and having acquired the ability of thinking on one’s feet, a high degree of problem solving abilities and a multi-cultural approach to dealing with complaints and enquiries from diverse range of people. I have a broad understanding of the essence of customer service and people management.
WORK EXPERIENCE
September 2015 – Present Qatar Airways, Doha Designation: Performance Officer – In Flight Services Responsibilities:
• Performance appraisal of Cabin Seniors/Cabin Services Director’s. • Cooperation with the line structure about disciplinary and grievance procedure
management. Strong control about the delivery of a high performance culture through correct coaching of the team ensuring that Brand integrity and airline values are applied and respected.
• Work with required departments to ensure product development for greater customer experience onboard.
• Design and develop cabin services along with required departments. • Design and develop cabin safety standards with required departments.
October 2006 – August 2015 Qatar Airways, Doha Designation: Cabin Services Director (In Flight Manager)
Responsibilities:
• Consistent delivery of in-flight products. • Coaching of In-flight attendants onboard. • Enforcement of company policies. • Monitoring overall performance of all flight attendants. • Supporting and achieving department goals. • Ensuring customer satisfaction onboard. • Time Management and people management.
April 2006 – Sept 2006 Delta Airlines, Atlanta (USA) Designation: Flight Attendant
Responsibilities:
• Supporting and achieving department goals. • Safety of passengers Onboard. • Ensure comfort of passengers.
May 2005 – March 2006 Jet Airways, India Designation: Flight Attendant
Responsibilities:
• Supporting and achieving department goals. • Safety of passengers onboard. • Ensure comfort of passengers.
May 2003 – July 2003 Goa Marriott Resort, Goa(India) Designation: Guest Service Associate
Responsibilities:
• Handling Guest Relation Desk • Hotel Customer Queries.
EDUCATION
Bachelor Degree in Hotel Management Army Institute of Hotel Management, Bangalore, India Graduated: 2005
Completed Higher Secondary School Army School, Ferozepur, India Graduated: 2000
SKILLS
Management
More than six years experience in an in-flight managerial position, specializing in aircrew supervision, with a strong focus on staff development. I have a practical leadership approach and enjoy working closely with teams to ensure employee, employer and customer satisfaction.
Communication
Highly developed communication and interpersonal skills demonstrated in every professional and personal relationship. I communicate effectively with colleagues, management and passengers in a range of situation encompassing instruction, consultation, liaison, conflict resolution and crisis management.
Customer Service
High understanding of various customer needs onboard an aircraft. I use my educational background, experience and pragmatic approach in order to ensure that passengers and people can get the kind of service delivery that they are looking for and feel the WOW factor.
PERSONAL INFORMATION
Father’s Name: Brig. HR Sharma Sex : Male Marital Status : Married Address : Flat No 303, Daisy Tower, Bollywood Heights, Zirakpur, India
[email protected] Ph No: +974 66641605
