ACKNOWLEDGEMENT

The success of this project would be incomplete if I don’t acknowledge those people who have really put their effort to make my project successful and worthwhile.

I take it as my pleasure and honor to express my sincere gratitude to Mr. Akhilesh Sharma, Regional Manager of DHL Logistics who not only gave me opportunity to do my project in their company but also helped me a lot. Again I would like to thank Mr. Chandarmohan Painauli, site manager for the tremendous support given by him to successfully complete my project. I wouldn’t miss this opportunity to thank the person behind the curtain Prof. Veeramani whose guidance has made me to learn something valuable and gain some experience and learning about the subject and its practicality. I am very indebted and grateful to my internal guide, Director Mr. Chandarmohan Painauli, for his valuable guidance, support and suggestion without which this project work report would not have been possible. Finally I am thankful to my parents and friends who have silently inspired me to successfully complete this project work.

Place: New Delhi Date: 30/7/2013 Md Nademul Haque

Declaration

I Md. Nademul Haque, a bonafide student of MIB(full time) Programme at the Center for ManagementSstudies, Jamia Millia Islamia ,New Delhi, declare that I have undergone the summer training at DHL LOGISTICS Under the supervision of Mr. Akhilesh Sharma on and from to I also declare that the present report is based on the above summer training and is my original work. The content of this project report has not been submitted to any other university or institute either in part or in full for the award of any degree, diploma or fellowship. Further, I assign the right to the university, subject to the permission from the organization concerned, use the information and contents of this project to develop cases, caselets, case leads, and courses for publication and/or for use in teaching.

Place- New Delhi Signature – Date - 30-07-13 Md Nademul Haque

12-MIB-0028

TABLE OF CONTENTS

Section I

COMPANY PROFILE Page No.1.1 HISTORY

1.2 VISION AND MISSION

1.3 OBJECTIVES

1.4 FORM OF ORGANIZATION

1.5 MAIN ACTIVITES

1.6 MARKET SHARE

1.7 ORGANISATION STRUCTURE

1.8 ANALYSIS OF FINANCIAL STATEMENT

1.9 SPECIAL MANAGERIAL CONCERNS AND ISSUES

2.0 RECENT MANEGMENT INITIATIVE IN THE AREAS OF MARKETING,

FINANCE, HR, TECHNOLOGY AND STRETEGY.

2.1 ORGANISATIONAL STRUCTURE, STAFFING

PATTERN, RECRUITMENTS AND RETENTION POLICES

Section II

2.2 DESCRIPTION OF THE ASSIGNED TASK AND RESPONSBILITIES

2.2 NATURE OF WORK, WORKING HOURS, WORK EXPECTATION

2.3 OUTCOME AND RESULT.

2.4 LEARNING AND EXPERIENCE

Section-III

2.5 TOPIC OF THE RESEARCH

2.6 DATA COLLECTION TOOLS

2.7 DATA COLLECTION METHODOLOGY

2.8 ANALYSIS AND INTERPRETATION OF DATA

2.9 FINDINGS AND CONCLUSION

Section III

3.0 QUESTIONNAIRE

3.1 BIBLIOGRAPHY

Bose Badarpur WH Transaction DataMonth Inbound No of Invoice SKU Outbound No of STN SKUJan-12 51867 128 277 55202 623 456Feb-12 50364 142 269 44865 661 475Mar-12 62554 205 402 51470 720 538Apr-12 64060 122 254 61853 641 505May-12 52673 114 289 47526 638 473Jun-12 67450 152 287 49937 682 446Jul-12 42475 87 170 30152 682 490

Aug-12 26032 124 165 50098 565 444Sep-12 82814 199 463 58750 806 512Oct-12 51340 211 428 47510 871 550Nov-12 51632 177 301 46498 830 569Dec-12 46994 185 335 47167 783 512             Total 650255 1846 3640 591028 8502 5970

Bose Chattarpur WH Transaction Data

Month Inbound No of Invoice SKU Outbound No of STNSKU

Jan-13 69011 131 305 54091 639 545

Feb-13 70669 88 470 70134 685 590

Mar-13 61675 138 402 53302 879 568Apr-13 49576 110 325 37407 577 482

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12Jul-1

2

Aug-12

Sep-12

Oct-12

Nov-12

Dec-12

Jan-13

Feb-13

Mar-13

Apr-13

0

10000

20000

30000

40000

50000

60000

70000

80000

90000

Comparision Between Inbound & Outbound

Inbound Outbound

Analysis:

According to the figure, September 2012, showed the maximum inbound value having 82814 followed by June 2012.

Whereas, Maximum outbound was in the month of April 2012 with a value of 61853 followed by September 2012.

Lowest inbound and outbound value was in the month of August & July 2012.

In 2013, February 2013 showed the Maximum inbound as well as highest outbound value as 70669 & 70134 followed by January.

Lowest inbound and outbound value was in the month of April 2013.

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12Jul-1

2

Aug-12

Sep-12

Oct-12

Nov-12

Dec-12

Jan-13

Feb-13

Mar-13

Apr-13

0

50

100

150

200

250

128 142

205

122 114152

87124

199 211177 185

13188

138110

No of Invoice

Analysis:

The month wise analysis shows that October 2012 shows the maximum number of issued Invoices as 211 followed by March 2012.

Whereas, July 2012 showed the lowest number of issued invoices.

Similarly, In 2013, the month wise analysis shows that March 2013 is having highest number of issued invoices followed by January, however February depicts the lowest value.

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12

Jul-12 Aug-12

Sep-12

Oct-12

Nov-12

Dec-12

Jan-13

Feb-13

Mar-13

Apr-13

In-bound SKU

277 269 402 254 289 287 170 165 463 428 301 335 305 470 402 325

Out-bound SKU

456 475 538 505 473 446 490 444 512 550 569 512 545 590 568 482

50

150

250

350

450

550

Inbound & Outbound SKU

Analysis:

The month wise analysis shows that September 2012 shows the maximum number of Inbound SKU as 463 whereas Outbound SKU as 569.

Whereas, August 2012 showed the lowest number of Inbound SKU & Outbound SKU.

Similarly, In 2013, the month wise analysis shows that February 2013 is having highest number of Inbound SKU followed by March, however January depicts the lowest Inbound SKU value & April as Outbound SKU.

Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-130

100

200

300

400

500

600

700

800

900

1000

623661

720641 638

682 682

565

806871

830783

639685

879

577

No. of STN

Analysis:

According to the figures, October 2012 shows the maximum number of STN with a value of 871.

Whereas, the minimum number of STN was in the month of August as 565.

In 2013, March shows the highest number of STN as 879 and lowest number of STN as 577.