DGA Fulfillment Services Inc.Business Opportunities

About Us

Our Services

Why Use DGA

Contact Us

CONTENTS

About Us

DGA Fulfillment Services Inc. is a sister company to DGA North American Inc. and was formerly

Automated Fulfillment Systems Ltd. In 2011 DGA Fulfillment Services Inc was formed to further

complement the DGA service offerings to create a truly comprehensive and compelling marketing

service vision for the Direct Response industry in Canada.

Since 1989, DGA North American Inc. has been a leading innovator in the Direct Response Marketing

field in Canada. We have continually created new ways for our clients to market more effectively and

profitably. DGA Fulfillment Services Inc. now rounds out the service offerings of our organization by

providing fully customized direct to consumer and retail distribution throughout Canada.

Our Services

FULL SERVICE IN CANADA

DGA Fulfillment Services Inc. is a full-service custom fulfillment

facility offering you the professional, efficient and reliable

service you expect. As a representative of your business, the

relationship we have with you is extremely important to us and

is the reason we take

pride in delivering top

quality services to you

and your customers.

As a critical touch-point

with your customers,

DGA Fulfillment

Services Inc., has the

skill and commitment

to take care of your

customers as if they

were our own.

Order Fulfillment/Processing

Inventory Management/Warehousing and Storage

Parcel Returns Processing

Payment Processing, Invoicing and Correspondence

Reporting

Customer Service

Canadian Banking Merchant Facilities

Customized Solutions

Health Canada Site Licensed

Our Services

ORDER FULFILLMENT/PROCESSING

•WespecializeinDirect-to-Consumershipping

• Wecanprocessopen,batchanddataentrymail

orders daily

• Allordersarepickedand

packed in the most

economical way possible

to keep your cost down

• Wehavetheabilitytoship

in a variety of methods

including, Canada Post,

couriers, LTL shippers

• We can take care of trucking and custom clearance needs

• Wehavecagedcompoundforvaluableitemsrequiring

security

•Ourfacilitiesarefullymonitored

• Ourstaffarefullybondedandscreenedprior

to employment

INVENTORY MANAGEMENT/ WAREHOUSING/STORAGE

•Withover50,000squarefeetofwarehousespaceand

racking for pallet storage we can fulfill your storage needs

•Allshipmentsreceived

are counted, verified

and updated daily

•Allproductsare

inspected for quality

and accuracy of counts

•10x10x10squarefeet

refrigerated storage

area

•Dailyrealtimeinventory

reports are available

online

Our Services

PARCEL RETURNS PROCESSING

•Weprocessreturnsdaily

via our bar-code system

•Customeraccountsare

updated daily as per

clients requests

PAYMENT PROCESSING, INVOICING & CORRESPONDENCE

•Credit Card orders are verified,

authorized and settled

•Advance continuity processing is

available

•Invoicingtailoredtoyourneeds

•WearePCIandPIPEDAcompliant

REPORTING

•Newtechnologyexclusiveto

DGA offers fully customized

electronic reports by in-house

programmers. Includes monthly,

weekly even daily reports

•Ourperformance-based,project

oriented system allows programs

to be tracked separately

•Ourreportsareavailable

electronically and online

•CustomerServicecall

handle reporting for

each client/program

•20yearsofexperiencein

managing, executing and

reporting on Continuous

Programs

Our Services

CALL CENTRE

•FullyBilingual(English&French)

•MeetsorexceedsCallCentrestandardsincluding

call handle and talk time

•20CSRStations

•On-goingtraining

for CSRs on all your

products and services

•Save-a-cancel

programs available

•Hoursofoperation

9am–6pmEST–Afterhoursavailable24/7

CUSTOMIZED SOLUTIONS

•Inadditiontosupporting

your customers we offer

hands-on support from our

senior management team

and designated one point of

contact to your business to

keep thing easy

HEALTH CANADA SITE LICENSED

•WeareaHealthCanadaSitelicensedandGMP

compliant facility

•We are able to service the importation

and distribution needs of natural

health manufacturing clients

•Ourfacilityandouremployeesmeet

or exceed quality standards as

established by Health Canada

Why Use DGA

WE ARE A FULL SERVICE AGENCY...

•From Direct to Consumer promotions to the fulfillment

of your orders

•One point of contact, we manage it all for you

•Our turnkey solutions:

- Custom clearance

- Health Canada site approved

- Comprehensive online reporting

- Competitive rate guarantee

Thank-you!

Contact Us

DGA Fulfillment Services.80VanKirkDrive

Brampton,OntarioL7A1B1

Canada

Phone:905-840-4230

Fax:905-840-4143

Carol GoodVicePresident

Phone:905-840-4230x2222

Fax:905-840-4143

Email:cgood@dgafsi.com

Visit our site: www.dganorthamerican.com