Robert van WaasdijkTransformation & Leadership ConsultantFounder of BizAssist - Coaching & Consulting

Sponsored by:

As the rate of change in business accelerates, can L&D keep pace?

Agenda

The impact of Technology and Digitalization on transformation of the workplace.

Employee Experience (EX) as disruption of Employee – Employer relationships.

The role and position of L&D in disruptive times.

The impact of Technology & Digitalization on transformation of the workplace

The impact of Technology & Digitalization

2030

60%of occupations worldwide

SOURCE: World Bank; Oxford Economics; McKinsey Global Institute analysis

1/3 of activities can be automated

The impact of Technology & Digitalization

16% of activitieswill be automated

SOURCE: World Bank; Oxford Economics; McKinsey Global Institute analysis

2030

Digital Transformation

Internetof

Things

DigitalStrategy

DigitalProcesses

DigitalCustomer

Experience

BigData

DigitalOrganization

DigitalProducts

Businesses must create a competitive edge by digitizing operations for greater efficiency, intelligence and agility.

How technology can be used to complete tasks

Amelia is an AI platform by IPsoft that serves as an all-purpose virtual agent equipped with sophisticated natural language processing capabilities and a built-in robotics facility for taking action on customer requests.

On average, Amelia is able to increase productivity by resolving questions four times faster, from 18 to 4.5 minutes.

In addition, by escalating queries that Amelia cannot solve to a human colleague, Amelia is able to close knowledge gaps and increase the likelihood of successful resolution.

New Era, New Skills

L&D

Leadership Skills

The ability to lead oneself and to lead

others without the power of hierarchy.

Coaching and mentoring, facilitating

growth and creating optimal conditions.

Communication and Cooperation

Skills to: Interact and build

relationships; Show self-

awareness; Work effectively

with others in person and

virtually.

Creative Problem Solving

Skills to approach problem solving in

a creative manner, using empathy,

logic and novel thinking.

Tech and Data Savvy

Skills and know-how to use,

manipulate and create data

and technologies.

Learn to Learn

Everyone in the organization should

realize that continuous learning is crucial

to stay valuable in the new economy.

Navigate the L&D maze Conditions for Successful L&D Transformation

Navigate the L&D maze

Embrace new technologies

Align L&D with the company’s overall strategy

Create a taxonomy of skills and knowledge

Develop a learning on demand environment

Conditions for Successful L&D Transformation

Summary

The coming years a significant part of work activities will be automated.

Technology and Digitalization will affect all aspects of business.

Many jobs will change, some jobs will disappear and new jobs will arise.

New skills and knowledge are needed throughout the organization.

L&D needs to be prepared to shift at the same rate businesses are changing.

The impact of Technology and Digitalization on transformation of the

workplace

Employee Experience (EX) as disruption of Employee – Employer relationships

What is Employee Experience?

Employee expectations, needs and wants.

Employee Experience (EX) requires a long term redesign that puts people at the heart of the organization.

Organizational design of employee expectations, needs and wants.

Employee Experience

Main influencers of EX

The actual spaces in

which employees work

The feeling employees get,

working for your organization

The tools employees can

use to get their jobs done

All employee experiences are comprised of 3 environments

EX

EX is critical to employee retention, engagement, and wellbeing, … and ultimately the bottom line.

EX expectations and results

Work - Life Balanceof employees feel their work and personal lives are becoming increasingly blended

Making Impactsay their job is more fulfilling when they are provided opportunities to make a positive impact at work

Individual Carewant to work for a company that cares about them as an individual

Committed employees 78% say if they feel valued and fulfilled in their work, they don’t mind working after designated hours

Being Connectedsay it’s important their company shares its vision, goals, progress and related achievements

64%

74%

93%

78%

75%

87%Committed employees are 87% less likely to resign

Committed employees put in 57% more effort in the job

57%

Opportunities for L&D in EX and the war for talent.

Forgetone size-fits-all training

Be Involved

in on-boarding and design different

programs per function group and generation

DesignRecognize

Blend

Create

different learning styles and

preferences

learning tools that meet the needs of each generation

experiential learning solutions with digital

reinforcement

digital with human

interactions

SummaryEmployee Experience (EX) as disruption of Employee – Employer relationships.

EX is a holistic concept, reaching well beyond compensation, team-building retreats, or Pizza Fridays.

EX is the sum of perceptions employees have about their interactions within the organization they work at.

EX requires a continuous redesign of the organization to keep employees at the heart of it.

Different generations have different perceptions that influence their EX.

Employee Experience (EX) as disruption of Employee – Employer relationshipsThe role and position of L&D in disruptive times

Stay ahead of the curve be a L&D champion!

Business Partner

Connecting

Be a business partner in the

C-suite and be part of the

company’s overall strategy

Align L&D with the talent

strategy and employee

experience.

Consider digital solutions for

every aspect of HR, L&D and

talent management.

Connect offline and online

Take a pro-active role. Be agile

and think like a laboratory, not like

a factory. Think outside the box.

Take a holistic approach.

Focus on learning not teaching.

Empower employees to create

their own individualized learning

strategy.

Connect the individual to the

collective. The organization’s core

values should be reflected in the

heart of any L&D program

Teşekkürler…Thank you for your attention, I am

available for questions during the day.

Contact Information

Robert van WaasdijkTransformation & Leadership ConsultantFounder of BizAssist - Coaching & Consulting

+31 6 558 558 17

robert@bizassist.nl

https://bizassist.nl/en

https://www.linkedin.com/in/waasdijk/

or via

Resource RecommendationsThe impact of Technology and Digitalization on transformation of the workplace.

https://www.accenture.com/_acnmedia/PDF-63/Accenture-New-Skills-Now-Inclusion-in-the-digital.pdf

Kineo - Time To Transform: How Is Digital Transformation Affecting L&D? http://resources.kineo.com/guide-time-to-transform

https://www.mckinsey.com/featured-insights/employment-and-growth/technology-jobs-and-the-future-of-work

https://www.mckinsey.com/~/media/mckinsey/featured%20insights/future%20of%20organizations/what%20the%20future%20

of%20work%20will%20mean%20for%20jobs%20skills%20and%20wages/mgi-jobs-lost-jobs-gained-report-december-6-2017.ashx

Employee Experience (EX) as disruption of Employee – Employer relationships.

https://www.amazon.com/Employee-Experience-Advantage-Employees-Workspaces/dp/111932162X/ref=asap_bc?ie=UTF8

https://www2.deloitte.com/us/en/pages/human-capital/articles/transitioning-to-the-future-of-work-and-the-workplace.html

https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/central-europe/ce-global-human-capital-trends.pdf

http://resources.risepeople.com/the-future-of-people-management-in-the-digital-age-part2

https://forbes.com/sites/causeintegration/2017/05/04/employee-engagement-vs-employee-experience

http://www.conecomm.com/research-blog/2016-employee-engagement-study

https://www.pwc.com/us/en/about-us/corporate-responsibility/assets/pwc-employee-engagement.pdf