Devry Gscm 520 All Quizes – Week 1 – 7

DEVRY GSCM 520 All Quizes – Week 1 – 7

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WEEK 1

Question 1.1.(TCO 1) One reason for studying operations and supply chain management

(OSCM) is which of the following?(Points : 5)

OSCM is essential for understanding organizational behavior.

Most business graduates do OSCM work regardless of their job title.

All managers should understand the basic principles that guide the design of

transformation processes.

OSCM is a required course in all business degree programs.

OSCM is the most rigorous business discipline.

Question 2.2.(TCOs 1 and 2) A major competitive dimension that forms a company’s

strategic operational competitive position in their strategic planning is which of the

following?(Points : 5)

Cost price

Focus

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Automation

Straddling

Activity-system mapping

Question 3.3.(TCO 2) When a company seeks to match the benefits of a successful position

while maintaining its existing position in offering customers a variety of differing services,

what is this process called?(Points : 5)

Operations capability analysis

Straddling

Order qualifying

Order winning

Inter-functional analysis

Question 4.4.(TCO 2) Which of the following is a partial measure of productivity?(Points :

5)

Output/Materials


Output/(Labor + Capital + Energy)

Output/All resources used

Output/Inputs

All of the above

Question 5.5.(TCO 2) If all you knew about a production system was that total daily output

was 400 units and the total labor necessary to produce the 400 units was 350 hours, what

kind of productivity measure could you use to compute productivity?(Points : 5)

Partial measure

Multifactor measure

Total measure

Global measure

All of the above

Question 6.6.(TCO 2) The total output from a production system in 1 day is 500 units and

the total labor necessary to produce the 500 units is 350 hours. Using the appropriate

productivity measure, which of the following numbers represents the resulting

productivity ratio?(Points : 5)


1.000

1.428

0.700

0.411

None of the above

WEEK 2

Question 1.1.(TCO 5) In most cases, demand for products or services can be broken down

into several components. Which of the following is not considered a component of

demand?(Points : 3)

Average demand for a period

A trend

Seasonal elements

Past data

Autocorrelation


Question 2.2.(TCO 5) In most cases, demand for products or services can be broken into

several components. Which of the following is considered a component of demand?

(Points : 3)

Forecast error

Autocorrelation

Previous demand

Consistent demand

Repeat demand

Question 3.3.(TCO 5) Which of the following forecasting methodologies is considered a

causal forecasting technique?(Points : 3)

Exponential smoothing

Weighted moving average

Linear regression

Historical analogy

Market research

Question 4.4.(TCO 5) Which of the following forecasting methods uses executive judgment

as its primary component for forecasting?(Points : 3)


Historical analogy

Time series analysis

Panel consensus

Market research

Linear regression

Question 5.5.(TCO 5) In business forecasting, what is usually considered a long-term time

period?(Points : 3)

Three months or longer

Six months or longer

One year or longer

Two years or longer

Ten years or longer

Question 6.6.(TCO 5) In general, which forecasting time frame best identifies seasonal

effects?(Points : 3)


Short-term forecasts

Quick-time forecasts

Long range forecasts

Medium term forecasts

Rapid change forecasts

Question 7.7.(TCO 5) The ability to rapidly and inexpensively switch production from one

product to another enables what are sometimes referred to as(Points : 3)

economies of scale

economies of size

economies of shape.

economies of scope.

economies of shipping.

Question 8.8.(TCO 5) If the best operating level of a piece of equipment is at a rate of 400

units per hour and the actual output during an hour is 300 units, which of the following is

the capacity utilization rate?(Points : 3)


0.75

1.00

1.33

2.33300

Question 9.9.(TCO 5) The capacity focus concept can be put into practice through a

mechanism called which of the following?(Points : 3)

Best operating level (BOL)

Plant within a plant (PWP)

Total quality management (TQM)

Capacity utilization rate (CUR)

Zero-changeover-time (ZXT)

Question 10.10.(TCO 5) At a decision point in a decision tree, which machine would you

select when trying to maximize payoff when the anticipated benefit of selecting machine A

is $45,000 with a probability of 90%, the expected benefit of selecting machine B is $80,000

with a probability of 50%, and the expected benefit of selecting machine C is $60,000 with

a probability of 75%?(Points : 3)

Machine B

Machine C


You would be indifferent between machines A and C.

You would be indifferent between machines A and B

WEEK 3

Page 1

Question 1.1.(TCO 6) The philosophical leaders of the quality movement, Philip Crosby, W.

Edwards Deming, and Joseph M. Juran, had the same general message about what it took to

achieve outstanding quality. Which of the following was not part of that message?(Points :

3)

Quality is free

Leadership from senior management

Customer focus

Total involvement of the workforce

Continuous improvement

Question 2.2.(TCO 6) Fishbone diagram as part of a six-sigma quality improvement process

might be found in which DMAIC category?(Points : 3)

Define

Measure

Analyze


Improve

Control

Question 3.3.(TCO 6) A Pareto chart as part of a six-sigma quality improvement process

might be found in which DMAIC category?(Points : 3)

Define

Measure

Analyze

Improve

Control

Question 4.4.(TCO 6) Which of the following is not an analytical tool used in six-sigma

quality improvement programs?(Points : 3)

Flow charts

Run charts

Control charts

Pareto diagrams

Decision diagrams

Question 5.5.(TCO 6) The Malcolm Baldrige award selection process helps improve quality

and productivity by which of the following means?(Points : 3)

Stimulating foreign based suppliers of American companies to improve quality

Reporting quality levels among American firms

Identifying American firms with the most difficult quality problems

Providing feedback to applicants by the examiners

Helping Baldrige award winners increase their sales


Question 6.6.(TCO 3) In the textbook, Toyota’s Fujio Cho identified which of the following

types of waste to be eliminated?(Points : 3)

Underproduction

Excess quality

Preventive maintenance

Product defects

Kaizen

Question 7.7.(TCO 3) In a lean production system we expect to see which of the following?

(Points : 3)

No extra inventory

Extra inventory of critical parts held just-in-case

More parts and fewer standardized product configurations

Managers being held responsible for quality of the work turned out

Closer management-labor relationships

Question 8.8.(TCO 3) In the textbook, Toyota’s Fujio Cho identified which of the following

types of waste to be eliminated?(Points : 3)

Excess quality

Motion

Excess capacity

Underproduction

Excess demand

Question 9.9.(TCO 3) Group technology (GT) is credited with which of the following

benefits?(Points : 3)


Reducing waiting time between process operations

Improving inventory discipline

Reducing required workforce skills

Improved labor relations

Improved small group functioning

Question 10.10.(TCO 3) To implement lean production schedules, a firm would do which of

the following?(Points : 3)

Have excess capacity

Force demand

Hire a consultant

Bottom-up management

Implement Kanban groups

WEEK 4

Question 1. 1. (TCO 7) Using the assembly-line balancing procedure, which of the following

is the theoretical minimum number of workstations if the task times for the six tasks that

make up the job are 4, 6, 7, 2, 6, and 5 minutes and the cycle time is 10 minutes? (Points : 3)

Three

Five

Six

Eight

None of the above


Question 2. 2. (TCO 7) You have just determined the actual number of workstations that

will be used on an assembly line to be eight using the assembly-line balancing procedure.

The cycle time of the line is 10 minutes and the sum of all that tasks required on the line is

60 minutes. Which of the following is the correct value for the resulting line’s efficiency?

(Points : 3)

0.500

0.650

0.750

0.850

None of the above

Question 3. 3. (TCO 7) Which of the following is not a step in developing a manufacturing

cell layout? (Points : 3)

Grouping parts into families that follow a common sequence of steps

Identifying dominant flow patterns of parts families as a basis for location of processes

Physically grouping machines and processes into cells

Disposing of left-over machinery and outsourcing ungrouped processes

None of the above

Question 4. 4. (TCO 7) A difference between project and continuous flow categories of

process flow structures is which one of the following? (Points : 3)

The size and bulk of the product

Discrete parts moving from workstation to workstation

Degree of equipment specialization

Being a Virtual Factory

Profit per unit


Question 5. 5. (TCO 7) Which of the following is a basic type of process structure? (Points :

3)

Process flow diagram

Product matrix

Process matrix

Work center

Manual assembly

Question 6. 6. (TCO 7) Which of the following is a suggestion for managing queues that are

mentioned in the textbook? (Points : 3)

Put up a serpentine lane to keep people from jumping ahead in line.

Use humor to defuse a potentially irritating situation.

Segment the customers.

Assure customers that the wait is fair and inform them of the queue discipline.

Tell people in the queue that each will be served as soon as possible.

Question 7. 7. (TCO 7) Which of the following is not a suggestion for managing queues

presented in the textbook? (Points : 3)

Train your servers to be friendly.

Segment the customers.

Determine an acceptable waiting time for your customers.

Inform your customers of what to expect.

Encourage customers to come during slack periods.

Question 8. 8. (TCO 7) Which of the following is not a queue discipline discussed in the

textbook? (Points : 3)


First come, first served

Last in, first out

Limited needs

Shortest processing time

Best customer first

Question 9. 9. (TCO 7) A roller coaster ride in an amusement park employs which type of

queuing system line structure? (Points : 3)

Single channel, single phase

Single channel, multiphase

Multichannel, single phase

Multichannel, multiphase

None of the above

Question 10. 10. (TCO 7) Which of the following is a characteristic that can be used to guide

the design of service systems? (Points : 3)

Services cannot be inventoried.

Services are all similar.

Quality work means quality service.

Services businesses are inherently entrepreneurial.

Even service businesses have internal services.

WEEK 5

Question 1. 1.(TCO 8) In an overview of the major operations planning activities in a typical

service organization, which of the following activities follows aggregate sales and

operations planning? (Points : 3)


Process planning

Workforce scheduling

Master scheduling

Materials requirements planning

Order scheduling

Question 2. 2.(TCO 8) The main purpose of aggregate operations planning is to specify the

optimal combination of which of the following? (Points : 3)

Workforce levels and inventory on hand

Inventory on hand and financing costs for that inventory

The strategic plan and the products available for sale

The workforce level and the degree of automation

Operational costs and the cash flow to support operations

Question 3. 3.(TCO 8) In conducting aggregate operations planning, there are a number of

required inputs. Which of the following are inputs considered external to the firm? (Points :

3)

Competitor behavior and economic conditions

Market demand and inventory levels

Subcontractor capacity and current workforce

Economic conditions and current physical capacity

Raw material availability and inventory levels


Question 4. 4.(TCO 8) From an operational perspective, yield management is least effective

under which of the following circumstances? (Points : 3)

Demand can be segmented by customer.

The product can be sold in advance.

Demand is highly variable.

Fixed costs are high and variable costs are low.

Demand is stable and close to capacity.

Question 5. 5.(TCO 8) A BOM file is also called which of the following? (Points : 3)

Product tree

Stocking plan

Inventory usage record

Production parts plan

Time bucket schedule

Question 6. 6.(TCO 8) Which of the following is an input to the master production schedule

(MPS)? (Points : 3)

Inventory records file

The aggregate plan

The bill of materials

The exception report

Planned order schedules


Question 7. 7.(TCO 8) Which of the following is one of the main purposes of a MRP system?

(Points : 3)

To educate personnel in basic work rules

To determine the amount of materials needed to produce each end item.

To stimulate the work force

To decrease labor requirements

To increase inventory accuracy

Question 8. 8.(TCO 8) Which of the following is an input to the master production schedule?

(Points : 3)

Bill of materials (BOM) file


Exception reports

Planned-order schedules

None of the above

Question 9. 9.(TCO 8) Which of the following is an input file necessary to run an MRP

system? (Points : 3)

Exception report

Computer-aided-design files


Personnel files

Planned order schedule


Question 10. 10.(TCO 8) In an MRP program, the program accesses the status segment of an

inventory record according to specific periods called which of the following? (Points : 3)

Cubed time units

Time buckets

BOM units

Time modules

Time lines

WEEK 6

Page 1

Question 1.1.(TCO 4) Which of the following is one of the categories of manufacturing

inventory?(Points : 3)

Economic Order Inventory

Work-in-process

Quality units

JIT Inventory

Re-order point

Question 2.2.(TCO 4) When developing inventory cost models, which of the following are

not included as costs to place an order?(Points : 3)


Phone calls

Taxes

Clerical

Calculating quantity to order

Postage

Question 3.3.(TCO 4) In making any decision that affects inventory size, which of the

following costs do not need to be considered?(Points : 3)

Holding costs

Setup costs

Ordering costs

Fixed costs

Shortage costs

Question 4.4.(TCO 4) Which of the following are fixed-order quantity inventory models?

(Points : 3)

Economic order quantity model

The ABC model

Periodic replenishment model

Cycle counting model

P model

Question 5.5.(TCO 4) Which of the following is the set of all cost components that make up

the fixed-order quantity total annual cost (TC) function?(Points : 3)

Annual purchasing cost, annual ordering cost, fixed cost

Annual holding cost, annual ordering cost, unit cost


Annual holding cost, annual ordering cost, annual purchasing cost

Annual lead time cost, annual holding cost, annual purchasing cost

Annual unit cost, annual set up cost, annual purchasing cost

Question 6.6.(TCO 4) If annual demand is 50,000 units, the ordering cost is $25 per order,

and the holding cost is $5 per unit per year, which of the following is the optimal order

quantity using the fixed-order quantity model?(Points : 3)

909

707

634

500

141

Question 7.7.(TCO 4) If the average aggregate inventory value is $100,000 and the cost of

goods sold is $450,000, which of the following is inventory turnover?(Points : 3)

19.23

4.5

0.8654

0.2222

None of the above

Question 8.8.(TCO 3) In Hau Lee’s uncertainty framework to classify supply chains, a

supply chain for functional products with a stable supply process is called which of the

following?(Points : 3)

Efficient

Forward looking

Agile


Risk hedging

Responsive

Question 9.9.(TCO 3) Which of the following is an organizationally driven reason for

outsourcing?(Points : 3)

Improve effectiveness by focusing on what the firm does best

Turn fixed costs into variable costs

Reduce costs through lowered cost structure and increased flexibility

Improve risk management

Improve credibility and image by associating with superior providers

Question 10.10.(TCO 3) Which of the following is an improvement-driven reason for

outsourcing?(Points : 3)

Shorten cycle time

Improve effectiveness by focusing on what the firm does best

Increase product and service value by improving response to customer needs

Turn fixed costs into variable costs

Reduce costs through a lower cost structure

WEEK 7

Page 1


Question 1. 1. (TCO 9) Which of the following is not a criterion that influences

manufacturing plant or warehouse facility location decisions? (Points : 5)

Proximity to customers

Historical cost

Infrastructure of a country

Quality of labor

Business climate

Question 2. 2. (TCO 9) Which of the following is a criterion that influences manufacturing

plant or warehouse facility location decisions? (Points : 5)

Proximity to customers

Corporate policy

Competitor’s locations

Competitive advantage

Host community politics

Question 3. 3. (TCO 9) One of the objectives of facility location analysis is to select a site

with the lowest total cost. Which of the following are hidden costs that should be included

in the analysis? (Points : 5)

Becoming less responsive to the customer

Supplier costs

Taxes

Construction costs

Product life cycle costs

Question 4. 4. (TCO 9) An example of a trading bloc is which of the following? (Points : 5)

Central American Free Trade Agreement countries


Free trade zones

ISO-9000 companies

American Production and Inventory Control Society

Wal-Mart and its suppliers

Question 5. 5. (TCO 9) The centroid method for plant location uses which of the following

data? (Points : 5)

Volume of goods to be shipped between existing points

Inbound transportation costs

Transport times between facilities

Correlation matrix of existing facilities

Probabilities and payoffs

Question 6. 6. (TCO 9) Plant A is located at the (X, Y) coordinates of (200, 500) and has a

volume of shipping of 400 units a day. Plant B is located at the (X, Y) coordinates of (300,

100) and has a volume of shipping of 300 units a day. Using the centroid method, which of

the following is the X coordinate for the new plant location? (Points : 5)

About 208

About 227

About 243

About 389

X coordinate cannot be computed from the data given.

cs in supply chain management.


Devry Gscm 520 All Quizes – Week 1 – 7

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