Developing records managers with their mashed-up heads in the clouds

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Transcript of Developing records managers with their mashed-up heads in the clouds

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Developing collaborative competence in the records managers of the future

Dr Simon Shurville, AALIA(cs), FBCS, FHEAExpanded from an original idea by Professor Paula Swatman Image: http://www.flickr.com/photos/gypsyrock/2651504805/

Developing records managers with their mashed-up heads in the clouds

Image: http://www.flickr.com/photos/44165698@N00/50310293/

From silo In the 20th century, records management was misperceived as a fairly boring, if necessary, activity, undertaken by scholarly types in dusty back offices (see Webster, 1999)

Image: http://www.flickr.com/photos/cookiecrook/101945611/

to assimilationOver the past decade, two key trends have challenged such misperceptions and promoted records management to the front office

Image: http://www.flickr.com/photos/peterlozano/2825012023/

(1) Counter terrorismAs Condoleezza Rice commented:

September 11 was one of the relatively rare earthquakes that cause lasting tectonic shifts in international politics (Rice, 2003)

Image: http://www.flickr.com/photos/16339684@N00/2647796650/

(1) Counter terrorismSubsequently, the final report of the National Commission on Terrorist Attacks upon the United States recommended replacing the establish mainframe model of information management with a decentralized network model

Image http://www.flickr.com/photos/cote/54408562/

(1) Counter terrorismThis decentralized network model would unify the many participants in the counterterrorism effort and their knowledge in a network-based information-sharing system that transcends traditional governmental boundaries (NCTAUS, 2004, p 400)

Image: http://www.flickr.com/photos/pagedooley/794429814/

(More modern metaphors: 1)Cloud computing means Internet ('Cloud') based development and use of computer technology ('Computing'). It is a style of computing where IT-related capabilities are provided as a service, allowing users to access technology-enabled services "in the cloud without knowledge of, expertise with, or control over the technology infrastructure that supports them.

Source: Wikipedia http://en.wikipedia.org/wiki/Cloud_computing

Image: http://www.flickr.com/photos/pagedooley/2511369048/

(More modern metaphors: 2)A mash-up is a web application that combines data from more than one source into a single integrated toolSource: Wikipedia: http://en.wikipedia.org/wiki/Mashup_(web_application_hybrid)

Image: http://www.flickr.com/photos/gaetanlee/631018080/

(2) Corporate governance Meanwhile a rash of corporate disasters, related to unsatisfactory and inadequate business information management, created headlines around the worldImage: http://www.flickr.com/photos/gypsyrock/2651504805/

(2) Corporate governance These corporate disasters lead to sweeping changes in corporate governance (Millstein and MacAvoy, 2004) and in frameworks to comply with them (see Neef, 2005)

You have 20 seconds to comply Image: http://www.flickr.com/photos/jurvetson/2423554/

Consequences of 9/11 and Enron Among the international outcomes of these trends were, in the United States:

The United States Patriot Act 2001 (see Martins andMartins, 2005);

The even more sweeping Sarbanes-Oxley Act 2002 (see Stephens, 2005)Image: http://www.flickr.com/photos/wwworks/686020113/

Consequences of 9/11 and Enron Among the international outcomes of these trends were a range of European regulations, including:

Basel II 2004 (see Bruggink and Buck, 2002)

International Accounting Standards 2005 (see Schipper, 2005) Image: /www.flickr.com/photos/anjoom/2821728542/

Consequences of 9/11 and Enron In Australia a remarkable range of counter-terrorism laws [have been] enacted since 2001 (Renwick, 2007, p 67) while there has been no significant Australian legislation for corporate governance, many Australian companies have followed Sarbanes-Oxley as a benchmark standard (Cuong 2007) Image: http://www.flickr.com/photos/20534297@N07/2471692379/

New records managers with their mashed-up heads in the cloudsThese outcomes highlight the need for records managers who can bridge cultures, professions, standards and technologies

Image: http://www.flickr.com/photos/cleopold73/2675929490/

New records managers with their mashed-up heads in the cloudsFor example, international counter terrorism projects, such as biometric-based border controls, demonstrate the requirement for contemporary records managers to be able to work across both local and international contexts (see Wilson, 2007)

Image: http://www.flickr.com/photos/-bast-/343845869/

New records managers with their mashed-up heads in the cloudsSimilarly, in an increasingly networked economy (Leibold, Probst, and Gibbert, 2005), developing and implementing strategies for compliance with national and international laws requires records managers with an understanding of local and global business contexts and diverse cultures, disciplines, standards and technologiesImage: http://www.flickr.com/photos/notionscapital/2208555673/

New records managers with their mashed-up heads in the cloudsThe 20th century took a silo-based approach to records management where individual specialists jealously guarded the borders of their own data, knowledge and disciplinesImage: http://www.flickr.com/photos/mikebartley/2119043028/

New records managers with their mashed-up heads in the cloudsThe silo-based approach has been challenged by the 21st centurys perception that since information is the most significant strategic asset of any organization, information silos must be merged, integrated, joined, spliced, intertwined, interwoven, assimilated, aggregated, mashed-up, married Image: http://www.flickr.com/photos/mulad/286641986/

New records managers with their mashed-up heads in the cloudsA major challenge for students entering the brave new world of 21st-century information and records management is to understand exactly where cultural, disciplinary and technical borders lie

Image: http://www.flickr.com/photos/superfem/445853501/

New records managers with their mashed-up heads in the cloudsStudents also need to learn to envisage how these borders can be bridgedImage: http://www.flickr.com/photos/hjl/101443399/

New records managers with their mashed-up heads in the cloudsSo educators should encourage students of records management to become curious about the core content and culture of adjacent disciplines:

to learn how to orchestrate collaborations between them

to establish interdisciplinary networksImage: http://www.flickr.com/photos/dhwright/447653452/

Getting our heads into the cloudsThe problem: the requisite knowledge is too broad for one institution to provide

So, the collaborative competence that higher education should foster in nascent records managers is itself required to design, deliver and improve appropriate postgraduate educationImage: http://www.flickr.com/photos/osterwalder/223828400/

Getting our heads into the cloudsThe answer: a mash-up

Fuji Xerox, State Library of South Australia, State Records of South Australia, the University of South Australias Library and its School of Computer and Information Science have partnered to develop a suite of postgraduate programImage: http://i52.photobucket.com/albums/g8/fbfray/250px-OneLoveHandshake.jpg

Getting our heads into the clouds

These programs comprise an MSc by coursework or research with an embedded Graduate Certificate and Graduate Diploma in Business Information Management (BIM) and Library and Information Management (L&IM)

Getting our heads into the cloudsThey educate archive managers, knowledge managers, library managers and records managers who:

Are highly knowledgeable and skilled in their core discipline;

Regard disciplinary boundaries as permeable;

Can integrate cross-disciplinary knowledge and teamwork into their professional practice

First version: very successful but Silos

Graduate certificate in BIMBusiness changeEDRMSEnterprise-wide servicesKnowledge managementLibrary managementPreservation and archival managementRecords management: Information ManagementRecords management: Systems ManagementInformation GovernanceBusiness Information TechnologiesDatabasesInformation Architecture and DesignAccessing ResourcesArchival management and digital preservationImplementing an EDRMSDigital RecordKeepingIntroduction to E-BusinessDigital Record-KeepingEnterprise ArchitecturesInformation GovernanceProject ManagementPreservation principlesInformation Architecture and DesignFundamentals of EDRMSIntroduction to Human Resource ManagementEDRMS DesignIntroduction to E-BusinessKnowledge Management in OrganizationsManaging Resources BIMRecord keeping fundamentalsIntroduction to E-BusinessFundamentals of Information Systems Workflow ManagementFundamentals of EDRMSNetwork TechnologyKnowledge RepresentationOrganizing ResourcesVirtual archivingWorkflow ManagementRecord keeping Fundamentals

too many silosImage: http://www.flickr.com/photos/mikebartley/2119043028/

2007: original silos (8)Business changeEDRMSEnterprise-wide servicesKnowledge managementLibrary managementPreservation and archival managementRecords management: information managementRecords management: systems management

2009: integrated silos (4!)Enterprise content & knowledge management Library management (includes teacher librarians)

Preservation & archival management

Records management (now combines EDRMS, records management: Information Management, records management: systems management)

The new mash-up (1)Graduate Certificate in Business Information