Developing; Quality Culture
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Transcript of Developing; Quality Culture
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Developing: Quality Culture
Presents byMr. Nilesh Utpure
Under the guidance ofDr. Dale A. V.
Sharadchandra Pawar College of Pharmacy (otur) Pune-412409
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Technology & Culture Theories of motivation Create & maintain awareness of quality Evidence of management & empowerment Time to change the culture
Content
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Quality culture is the pattern of human habits, shared beliefs, values, attitudes, institutions, and behavior patterns that characterize the members of a community or organization
What is Quality Culture..?
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An organization is the integration of two major systems:
1-The Technical system (touches the head)2-The Social system (touches the heart)
So to become superior in quality, we must pursue two courses of action :
1. Develop technologies that meets customer needs 2. Stimulate a ‘culture’ throughout the organization that
continually views quality as a primary goal.
Technology & Culture
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Motivation is the characteristics that help us to achieve the goal. It is the drive that pushes us to work hard. It is the energy that gives the strength to get up & keep going even when things are not going our way.
Over all the basic perspective on motivation looks like this
Theories of Motivation
needs
behaviorsatisfaction
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We each have hierarchy of needs that ranges from ‘lower’ to ‘higher’.
Maslow’s theory maintain that a person does not feel a higher need until the need of current level have been satisfied.
Maslow’s hierarchy pyramid shows
Maslow’s theory of motivation
Self actualization
Esteem need
Social need
Safety needPhysiological
need
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Physiological needs: Provide ample breaks for lunch, pay salaries that allow workers to buy life essentials
Safety needs: Provide a safe environment for work, relative job security & freedom from threats
Social needs: Generate a feeling of acceptance, belonging by reinforcing team dynamic
Esteem needs: Recognize achievements, assign imp projects & provide status to make employees feel valued & appreciated
Self actualization: Offer challenging & meaningful work assignments
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Described by Douglas McGregor in 1985 Theory X is a negative view of human
nature, assuming that most employees are lazy, uncooperative therefore, managers should motivate them through skillful use of incentives & penalties
Theory Y is a positive view, believing that employees want to work to work & will seek responsibilities that can solve organizational problems & personal growth
Behavioral theory [ x v/s y ]
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Theory X We dislike work We must be forced We would be rather be
directed We are motivated mainly
by money Most of us have little
creativity
Theory Y We like to work We will direct ourselves We will seek & accept
responsibilities Under the right conditions
we are motivated We are highly creative
creatures
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I. PlanningII. ImplementationIII. Checking & ReviewingIV. maintaining
Create & maintain awareness of quality
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Planninga. Support & resourceb. Your current situationc. Your target & goal settingd. Message & communication channels
Implementationa. When to startb. Assign roles & responsibilitiesc. Gather & prepare promotional materialsd. Launch the program
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Checking & Reviewinga. Measure the success of the programb. Get staff to feed back ideas, comments &
suggestionsc. Report to staff & management
Maintaininga. An cultureb. New employeesc. Maintaining momentum
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Management commitment is necessary but not sufficient
To inspire action within a company, the most important element is management leadership in quality
The leadership role includes establishing, aligning & developing quality goal & strategies & then serving on a quality council to lead the quality effort
Provide evidence of management & empowerment
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Qualities for successful leader:1. An internal locus of control2. A greater tolerance for ambiguity3. Flexibility & a curiosity about the issues
involved Upper management should be:
1. Establish quality policies.2. Provide the resources.3. Provide problem oriented training.4. Stimulate improvement.5. Provide for reward & recognition.
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It’s a very difficult to change culture instantly
But necessary to change when quality get low or due to competition
New ideas, suggestions or better plans for attraction
Before change organization should identify & review the planning
Time to change the culture
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Any queries…?
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THANK YOU…