Developing People Managers at Interglobe Enterprises ( Indigo)

IndiGo

Developing People Managers

January 2012

©InterGlobe Enterprises Ltd. 2011. Confidential: Not for Distribution. www.interglobe.com

We are an aviation, technology, hospitality and travel-related

services company

About us..


InterGlobe Journey

InterGlobe Hotels

InterGlobe Aviation

InterGlobe Established

(ESTD)

InterGlobe Technologies

InterGlobe Technology Quotient

InterGlobe Air Transport

InterGlobe Technologies

Integrated BPO and travel IT

solutions provider for global clients

InterGlobe Technology Quotient

Distributor for

Galileo and

Worldspan GDSs

InterGlobe Air Transport

Largest airline management

company in India and the flagship

company of InterGlobe

InterGlobe Aviation ‘IndiGo’

Largest domestic low fare airline and has commenced its

international operations since September, 2011

InterGlobe Hotels

JV with Accor to build ‘Ibis’ hotels and to manage Accor

brands in South Asia

InterGlobe Established

THE ESTD is into luxury lifestyle segment with a product portfolio

ranging from executive jets to luxury yachts,

sports cars to mini submarines.

1989 1994 1998 2004 2006 2007, 2011


Change in our Brand Identity - 2011

Logo Inspired by our Multiplicity and

Dynamism, It reflects an alchemy of

Ideas and Attributes.

It expresses our three unchanging

values despite our changing

business contours:

INTEGRITY

CUSTOMER ORIENTATION

FUTURE MINDEDNESS

Reflects Fluidity & Stability together;

Change and Constancy together


People Agenda


• Fastest growing domestic market of

aviation in the world –15-20%

•Volumes - 280 M passengers by 2020

•US$120 Billion investment envisaged by

2020 for new aircrafts & developing airport

infrastructure

* Data as disclosed in Hewitt annual report

•More than 8 M tourist by 2020 – leading

tourist destination in south Asia;

•FY 12 Growth forecast of software and

services – 15 to 17%.

•Global MNC Center’s contribution

estimated 20-25%; count crosses 900

•Leveraging tier 2/ 3 cities, projected

addition of 2.5 Lakh jobs this year

What drives our People Agenda

Market

Hospitality Business

•Aggressive growth

plans in budget

segment of over 50

Hotels by 2015 •Long term

development

partners to Accor

Aviation & Airline

Management

Business

•Record order of

180 more Airbus

A320 planes •International

Operations

Technology

Business

•Increasing

footprint in newer

global markets •Inorganic Growth

opportunities

Distribution

Business

•Market share •Direct distribution

through Airline

companies

Growth


• Diversity

Gender > 37%

Age below 30 years 70%

Increasing Expats in the Managerial

Population


Market Dynamics

Business Growth &

Diverse challenges

Talent Demographics

Competencies

• Young • Gen Y – Spend centric • Semi urban to Urban profile • Career & Choice driven • Demanding …..


Competencies

Empowering and Developing

Facilitating Change and Innovation

Aligning Strategies and Systems

Achieving Results

Delighting Customers

Business and Commercial Acumen

Building and Nurturing Partnerships

• Organization Focus on highlighted

competencies

•Weaving with our “Values” – Integrity,

Customer Orientation, Future Mindedness


Market Dynamics

Business Growth &

Diverse challenges

Talent Demographics

Competencies

9

IndiGo Stands for Three Things

low fares

on time

courteous, hassle free service

Committed to Deliver on our

Promise

Employees


Developing People Managers – Challenges

Classical Large operations organization

Rapid Growth Geographic spread

Diverse managerial style

Cultural integration issues Inconsistent employee experience

Insular outlook



Individual contributors need to be catapulted to manager positions

AOCS & IFS – very young managers

Engineering & Flight Operations – Tenured individual contributors

become managers in a short span of time

Similar Situation for Enabling Functions



Areas of gap:

Understanding of people processes & policies – Consistent implementation Difficult people decisions – managing career aspirations of young staff Ability to translate the vision / experience that the manager himself has & cascade the same down the line

Dedicating time to people development – since there are always “Ops” pressures

“ifly”

“Ifly” is the name given to the Training Centre at IndiGo. Not just our call sign, it

denotes the ability of an individual employee to fly out to the open skies of

knowledge and skill enhancement

Vibrant Colours and an Innovative Ambience greet our visitors to “ifly”

Unique Names of The Class Rooms Lounge and Walkways with a flair


Integrated Leadership Development

Process

Identification of

Talent Pool

Development

Planning

Career planning

Potential diagnostics

PDP ratings of 2 years

LeadershipNEXT initiative

External Agency

Assessments

HPHP talent Pool

Validated by respective

CEOs

Tenure of two years

Validated by CEOs

Driven by Corp / BU

Core Leadership Competencies

• Empowering & Developing

• Valuing People

• Achieving Results

• Aligning Strategies & Systems

• Delighting the Customer

• Facilitating Change & Innovation

• Business & Commercial Acumen

• Building & Nurturing Partnerships


Talent Classification

9

8

7

3 6

2 5

1 4

New External Hires

Talent under Watch

Incompatible Talent

Contribution

Low

Med

ium

High

Low

H

igh

Medium

Po

ten

tia

l

Color coded boxes to show segmentation of Talent

Defined Characteristics and differentiated development

action plans for each box

•Competency Based assessment

Development Interventions – Airport Managers & In-Flight Managers

Managerial Excellence:

Airport Managers are trained on various scenarios – Regular &

Irregular operations to provide a Hassle Free & Courteous

Service and an On time Performance at the Terminal and at the

Ramp.

Developing Second line

Performance Counselling

Valuing People

Customer Orientation

Development Planning – GMs & VPs

Assessment

- Development Center

- Health Appraisal

- Competency Based Recruitment Program

- Competency testing Interviews

- Online OPQ Administration

Development Planning

- Dev Center facilitated , Inputs from LT & Group HR Head

Development Frameworks

- Being Coaches of Hi Perf- Hi Pot

- Internally Facilitated Mentoring by LT member

- Perspective Broadening thru National / International Forums

- Challenging Assignments & Projects as part of Development Plan

-

“Developing our People Managers”

Through our Leadership Programs, we endeavor to educate our Managers from Different

Verticals (on a single forum) to achieve advocacy of a common philosophy and encourage

sharing of best practices for People Management

Leadership EDGS: Our DGM GM population is run through an intensive

program on Developing Self (Self Introspection in Personal and professional

Life) and Enabling their teams (Planning & Execution, Evolving Ideas and

Collecting Information). Tools and Behaviours to Retain Employees is

emphasized upon

Inspire Excellence: Our challenge is the age of our leaders who spear

head our teams. Our solution is not just a training program but a forum to

share ideas. Therefore, our Supervisors come together with the facilitator

to enable themselves to Give & Receive Feedback, Driving Positivity in

their Teams and Managing Conflict

Development Planning – First Time Supervisors

Development Drivers

- Early Warning System

- Skip Level

- Performance Development Process

- Engagement Diagnostics

- Cost Drivers

IndiGo Stands for Three Things

low fares

on time

courteous, hassle free service

Aligning Employees

23

● President’s Blog: Instant connect with employees

● Feedback: IndiGo encourages feedback in an open and frank manner

● Town Hall: An open house by IndiGo president with employee interaction se at one of IndiGo

destinations every three weeks.

● Leadership Team Visits: Leadership Team travels across the country and meets our

geographically scattered people almost every quarter. Apart from giving out the business

updates and informing about where we are and where we plan to go, it has within its purview fun

activities like dinner, parties, sports event etc.

● Skip Meetings – Meetings facilitated by HR where in Leadership meet with team members of

their DRs

Developing People Managers at Interglobe Enterprises ( Indigo)

Business

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