Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report...
Transcript of Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report...
![Page 1: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/1.jpg)
APTA Human Resources Committee
2014 Webinar Series
Developing Internship Programs:
Successful Models and Pilots Wednesday, August 20, 2014
2:00 – 3:30 p.m. Eastern Time
Webinar Connection:
Viewing the webinar:
Your confirmation email from GoToWebinar provided you with
your unique link to connect to the webinar.
Audio:
Once you connect to the webinar, the webinar screen provides you with a call in
number and your unique PIN to hear the audio over the phone. You also may listen via
the internet. This session is being recorded and will be made available to APTA members on the APTA web site.
![Page 2: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/2.jpg)
Dr. Jill Hough
Chair, APTA’s Higher Education Subcommittee
Program Director
Upper Great Plains Transportation Institute
Small Urban & Rural Transit Center,
North Dakota State University, Fargo, ND
2
Session Moderator & Presenter
![Page 3: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/3.jpg)
2014 Webinar Series
• TCRP Report 162: Building a Sustainable
Workforce in the Public Transportation Industry -
A Systems Approach – Completed
• Developing Mentorship Programs: Successful
models and pilots – March 19 – Completed
• FMLA & Light Duty Assignments – April 16 –
Completed
• Establishing a National Transit Industry Rail
Vehicle Technical Training Program – May 21 -Completed
3
![Page 4: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/4.jpg)
2014 Webinar Series
• Developing Internship Programs: Successful
Models and Pilots – August 20
• Keeping Your Transit Employees Safe –
September 17
• Developing Front-Line Workers - The Industry’s
Backbone – November 19
• Engaging Your Frontline Workforce to Streamline
Work Processes – December 17
4
![Page 5: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/5.jpg)
Developing Internship Programs:
Successful Models and Pilots
• Internships: Help grow your business and
accomplish your future
• Internship programs: Develop, launch, sustain
• Academia and transit industry (public and private)
partnerships: National internship program
• Transit agency internship program: Internal
• Opportunities for audience dialogues, lessons learned
5
![Page 6: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/6.jpg)
6
Industry Discussants
Ms. Julie Espy,
OCTA
Ms. Cherie
Sprague,
Denver RTD
Ms. Jacqueline
Burrell, COMTO
Ms. LaShanda
Dawkins, MARTA
![Page 7: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/7.jpg)
Mr. Jesus “Jess” GuerraAssociate Professor,
Department Chair, Transportation Technologies,
Los Angeles Technical Trade College
Los Angeles, CA
7
Session Presenter
![Page 8: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/8.jpg)
Ms. Janice Lambe
Human Resources Assistant,
Orange County Transportation Authority (OCTA),
Orange, CA
8
Session Presenter
![Page 9: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/9.jpg)
What to Expect …
• LA Technical Trade College Internship Program
Presentation
• Discussion, audience questions
• OCTA College Intern Program Presentation
• Insights from current and former OCTA intern
• Discussions, audience questions
• Insights from Industry Discussants
• Wrap up
9
![Page 10: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/10.jpg)
10
Asking audience questions
To submit a question or comment to the
moderator during the session or during the
Q&A, please type it into the Question box on
your screen and then click on the send arrow
located at the bottom of the box.
![Page 11: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/11.jpg)
Mr. Jesus “Jess” GuerraAssociate Professor,
Department Chair, Transportation Technologies,
Los Angeles Technical Trade College
Los Angeles, CA
11
Session Presenter
![Page 12: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/12.jpg)
![Page 13: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/13.jpg)
CNG, LNG, Hybrid and Electric power plants
Buses today are equipped with Advanced Fleet Management Systems (GPS), surveillance cameras, gas and fire suppression systems, and programmable logic control systems.
Transportation Technologies - Los Angeles Trade-Technical College - 400 W. Washington Blvd., Los Angeles, CA 90015 13
![Page 14: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/14.jpg)
Each bus has several computer control components that support these technologies-Engines, transmissions, fare boxes, head signs, cameras, voice annunciation, etc.
Strong computer skills necessary
Trained and skilled technicians needed to fill forecasted vacancies due to retirements.
Transportation Technologies - Los Angeles Trade-Technical College - 400 W. Washington Blvd., Los Angeles, CA 90015 14
![Page 15: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/15.jpg)
Discussions with employer to identify gaps and needs◦ Selected employer with strong support and history
Developed Internship Program:◦ 130 Hour, 7-Week Unpaid Internship @SMBBB
◦ 3rd/4th students from Diesel, Alt Fuels & Hybrid Vehicle Program
◦ Enrolled in Transportation Cooperative Education (2 Units)
Transportation Technologies - Los Angeles Trade-Technical College - 400 W. Washington Blvd., Los Angeles, CA 90015 15
![Page 16: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/16.jpg)
Liability ◦ Establish MOU between LATTC & Santa Monica Big
Blue Bus (SMBBB)
Designing/aligning the curriculum that will allow students to earn college credit for the internship◦ Work closely with SMBBB management and LATTC
instructors to ensure curriculum continuously updated to prepare students
Minimizing the impact on SMBBB employers workload
Transportation Technologies - Los Angeles Trade-Technical College - 400 W. Washington Blvd., Los Angeles, CA 90015 16
![Page 17: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/17.jpg)
College- students acquire “real life” experience in new and emerging technologies-detailed task program as well as additional training
Transit- trained pool of entry-level technicians◦ Future internships in transit bus maintenance-
storekeeper, destination sign, etc.
Program was designed as an ongoing program◦ Launched in Summer 2010 with four (4) students
◦ New Cohort begins every 7 weeks
Transportation Technologies - Los Angeles Trade-Technical College - 400 W. Washington Blvd., Los Angeles, CA 90015 17
![Page 18: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/18.jpg)
Continuing to develop a highly trained workforce
For more information visit: http://college.lattc.edu/transportation/presentation/
Transportation Technologies - Los Angeles Trade-Technical College - 400 W. Washington Blvd., Los Angeles, CA 90015 18
![Page 19: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/19.jpg)
Mr. Jess Guerra
19
LA Technical Trade Internship Program:
Lessons Learned
Dr. Jill Hough
![Page 20: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/20.jpg)
Ms. Janice Lambe
Human Resources Assistant,
Orange County Transportation Authority (OCTA),
Orange, CA
20
Session Presenter
![Page 21: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/21.jpg)
College Intern Program
![Page 22: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/22.jpg)
Agenda
• Program Overview/Background
• Benefits of the Intern Program
• Recruitment & Selection Process
• OCTA Based Training
• Employment Opportunities
• Measuring Success
• Maintaining the Success of the Intern Program
![Page 23: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/23.jpg)
Program Overview / Background
• Internship Period
• Program Criteria
• Benefits for OCTA
• Benefits for Intern
![Page 24: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/24.jpg)
Recruitment - Advertising
• College Job Fairs
• Posting on College Websites
• OCTA Careers Website
• Word of Mouth
24
![Page 25: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/25.jpg)
Recruitment Process
• Skills & Experience are defined by Hiring Manager
• Candidates are Screened Against Criteria
• 30 Minute Panel Interview
• Background Check & Professional References
25
![Page 26: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/26.jpg)
OCTA Based Training for Interns
• Onboarding
• On the Job Training
• Quarterly Workshops
• Access to Online Training Package
26
![Page 27: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/27.jpg)
Employment Opportunities
• Interns are encouraged to apply for suitable vacant positions within OCTA.
• An Internship at a reputable Company/Agency makes the Intern more marketable and they have an advantage when applying for external positions
27
![Page 28: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/28.jpg)
Measuring Success
The Intern measures their success by:
• Their performance reviews every 6 months (written by their manager)
• The experience that they have gained in the workplace
• The success of the projects they have worked on
The employer measures success by:
• Retention Rate on Intern Program
• How many Interns become Regular Employees
• Successful Project Results
• Survey Feedback
![Page 29: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/29.jpg)
Maintaining the Success of the Intern Program
• Having a designated Intern Program Administrator
• Having Open communication
• Maintaining buy-in from Management
• Providing useful & interesting projects which fit the skill level of the Intern
• Forecasting & budgeting the Program costs in advance
29
![Page 30: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/30.jpg)
30
Ms. Julia Simmons
OCTA Intern Mr. Victor Velasquez
Former OCTA Intern
Manager, OCTA
Featured OCTA Intern & Former
Intern, now Manager
![Page 31: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/31.jpg)
31
OCTA Internship Programs:
Lessons Learned
Dr. Jill Hough
Ms. Julia Simmons
Ms. Janice Lambe
Mr. Victor Velasquez
![Page 32: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/32.jpg)
Mr. Jess Guerra
32
Internship Programs:
Best Practices & Lessons Learned
Ms. Janice LambeDr. Jill Hough
![Page 33: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/33.jpg)
33
Reminder:
Asking audience questions
To submit a question or comment to the
moderator during the session or during the
Q&A, please type it into the Question box on
your screen and then click on the send arrow
located at the bottom of the box.
![Page 34: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/34.jpg)
Jacqueline Burrell,
Deputy Program Manager,
Careers In Transportation for Youth (CITY),
Conference of Minority Transportation Officials - COMTO
34
Featured Discussant
![Page 35: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/35.jpg)
COMTO Interns in Action . . .
35
2014 CITY Interns at the COMTO National Conference.
![Page 36: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/36.jpg)
COMTO Interns in Action . . .
36
Jacqueline Burrell with
2014 CITY Interns.
Michael Melaniphy, APTA
President & CEO interacting
with CITY Interns and Alumni
![Page 37: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/37.jpg)
Mr. Isaiah Floyd
Careers In Transportation for Youth (CITY) Intern
COMTO
37
Featured COMTO Intern
![Page 38: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/38.jpg)
LaShanda Dawkins,
Interim Assistant General Manager,
Human Resources,
Metropolitan Atlanta Rapid Transit Authority - MARTA
38
Featured Discussant
![Page 39: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/39.jpg)
Cherie Sprague,
Senior Human Resources Executive
Regional Transportation District - Denver RTD
39
Featured Discussant
![Page 40: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/40.jpg)
40
Industry Discussants
Dr. Jill Hough,
Chair
Ms. Cherie
Sprague,
Denver RTD
Ms. Jacqueline
Burrell, COMTO
Ms. LaShanda
Dawkins, MARTA
![Page 41: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/41.jpg)
41
Asking audience questions
To submit a question or comment to the
moderator during the session or during the
Q&A, please type it into the Question box on
your screen and then click on the send arrow
located at the bottom of the box.
![Page 42: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/42.jpg)
42
Intern Programs: Lessons Learned
Dr. Jill Hough Mr. Jess
Guerra
Ms. Julie EspyMs. Janice
Lambe
Ms. Jackie
BurrellMs. LaShanda
Dawkins
Ms. Cherie
Sprague
![Page 43: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/43.jpg)
APTA Human Resources Committee
Webinar Series
Next scheduled webinar session:
Keeping Your Transit Employees Safe Wednesday, September 17, 2014
2:00 – 3:30 p.m. Eastern Time
Registration flyer to be out in a few weeks.
![Page 44: Developing Internship Programs: Successful Models and Pilots · 2014 Webinar Series • TCRP Report 162: Building a Sustainable Workforce in the Public Transportation Industry - A](https://reader033.fdocuments.net/reader033/viewer/2022060416/5f13906cdafc99707f18c050/html5/thumbnails/44.jpg)
APTA Human Resources Committee
2014 Webinar Series
Developing Internship Programs:
Successful Models and Pilots Wednesday, August 20, 2014
2:00 – 3:30 p.m. Eastern Time
This session is being recorded and will be made available to APTA members on the APTA web site.