Developing Customer Oriented Transit Performance Measures National Transit GIS Conference
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Center for Urban Transportation Research | University of South Florida Developing Customer Oriented Transit Performance Measures National Transit GIS Conference Martin Catala
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Developing Customer Oriented Transit Performance Measures National Transit GIS Conference Martin Catala. Outline. Define Customer Oriented Measures Illustrate Customer Oriented Measures Address Improvements Describe New Measures. Customer Perspectives. Quality of Service Measures - PowerPoint PPT Presentation
Transcript of Developing Customer Oriented Transit Performance Measures National Transit GIS Conference
Center for Urban Transportation Research | University of South Florida
Developing Customer Oriented Transit Performance Measures
National Transit GIS Conference Martin Catala
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Outline
• Define Customer Oriented Measures• Illustrate Customer Oriented Measures• Address Improvements• Describe New Measures
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Customer PerspectivesQuality of Service MeasuresTransit Attractiveness
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Customer Oriented Measures
• Where and When of Transit • Hours of Service• Frequency• Service Coverage• System Wide
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System Performance
• Weekday Span of Service– 18 hours +
• Frequency– Headway– Buses per hour
• Coverage– ¼ Mile Buffer
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Improved Measures
• Customer Perspective• Stop or Neighborhood Level• Evaluate both ends of the trip
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Driving Improvements
• Role of New Data• Role of New GIS Techniques• Computer Power
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GIS Ideal Tool
• Illustrate Availability• Evaluate Availability
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Improving Service Coverage¼ Transit CoverageRoute Alignment
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Stop Based Service Coverage¼ Mile Stop Euclidean DistanceMore Precise
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Transit Access at Stop
606,353 Population 67% 568,175 Population 63%
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Stop “Network” Access
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Stop Based Walk Access
568,175 Population 63% 420,403 Population 46%
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Accurate not Bad
606,353 Population 67% 420,403 Population 46%
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New Data New Measures
Frequency – Trips per hour Span of Service – Hours /Day
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Stop “Network” Access
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Trips Per HourAggregateCategorize Jobs and Population by Trip Frequency
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AnalysisOverlay Data
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Frequency – Transit Dependent Workers
Success Gaps
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Employment Accessible 45 Minute Transit Commute
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Examination of O-D Accessibility
• Both Ends of trip are vital to Customer• Examine Census Tract in Downtown St
Petersburg
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Where do workers LiveDensityPedestrian FriendlyFrequencyTransit Commute Time
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Are Workers in “Transit Supportive” NeighborhoodsDensity Component of Transit Utilization
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Are Transit Accessible Origins Pedestrian FriendlyIntersection Density
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Walkable TractsEmployees Walkable Employee Percent Walkable
Jobs 1,895 599 31%
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Do worker Live in Transit Accessible NeighborhoodUse TCQSM to identify ideal frequency thresholds
Trips per hour6 trips per hour or greater4 – 5 per hour2 – 3 per hourLess than 2 per hour
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Frequency Percent Workers Served
Number of Workers
Greater than 30 Mins <= 2
49%923
15 - 30 Minutes2-3
30%571
10 - 15 Minutes4-5
10%195
10 minutes or more>= 6
8%156
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Transit Travel Time
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Transit Travel Time
Percent Workers Served
Number of Workers
5 Mins and less 10%190
5 to 10 Minutes 5%86
10 to 15 Minutes 0%0
15 to 30 Minutes 35%654
30 to 45 Minutes 26% 486Total within 45 Minutes 75% 1,416
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Customer Oriented Measures
• Identifying Characteristics for O-D– Transit Supportive– Walkable– Frequency– Transit Travel Time
• Provides real insight into customer needs
