Developing a personal librarian program for transfer students and other at risk groups
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Transcript of Developing a personal librarian program for transfer students and other at risk groups
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Developing a Personal Librarian Program for Transfer Students and Other At-Risk Groups
Helene Lafrance, Head of Research and Outreach Shannon Kealey, Science Librarian
Santa Clara University Library
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What is a Personal Librarian Program?
“A flexible concept that focuses on customizing
information literacy by establishing a one-on-one
relationship between librarian and student from
enrollment through graduation”.
Moniz, Richard and Jean Moats, eds. The Personal Librarian: Enhancing the Student Experience. Chicago, ALA Editions, 2014.
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Selection of target groups
● Transfer Students○ Often have difficult time adapting socially and academically to a new institution○ More diverse group (age, education, social background) with greater need for support
○ Miss out on library instruction sessions offered to entering freshmen
● Students on Academic Probation○ Recommended by Academic Support Services
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Goals/Objectives of program● Reach out to students who have traditionally fallen through the cracks in
terms of library instruction, or who are at risk of dropping out of college● Build personal relationships with transfer students and students on academic
probation that would last through their academic career at Santa Clara● Increase information literacy skills of transfer students and other at-risk
groups● Help students use librarians as a resource
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Implementation Overview● Ran two pilot projects in winter and spring quarters 2015
○ 19 transfer students, winter 2015○ 30 students on academic probation, spring 2015
● Implemented full program in fall 2015○ 138 transfer students○ 33 students on academic probation
● Recruited 11 librarians (approx. 20 students each)
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Implementation: Branding
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Impl
emen
tatio
n: T
empl
ates
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Implementation: Recording Statistics
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Quantitative Assessment -- 156 Transfer Students
Inactive98 students63%
Active58 students37%
One Interaction38 students66%
2+ Interactions20 students34%
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Quantitative Assessment -- 63 Probation Students
Inactive52 students83%
Active11 students17%
One Interaction8 students73%
2+ Interactions3 students27%
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Qualitative Assessment - Librarian Survey
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Qualitative Assessment - Librarian Survey
“Contacted all students as assigned, after initial meetings, only a few asked for help.”
“I have not had too many responses from my assigned students. I would feel better about it if they would contact me more frequently.”
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Qualitative Assessment - Librarian Survey
“I think it’s a great program and very worth the investment….Though the response rate was low from my people, I had very good meetings with those I did meet with.”
“For those students who responded and came in to meet with me, our meetings were rewarding.”
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Qualitative Assessment: Student Survey
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Qualitative Assessment - Student Survey
“[My Personal Librarian] is wonderful: she always emails me to check up whenever I am about to email her! She is very helpful and finds information/teaches me to find information that I am completely lost on”.
“I really like the personal librarian program. I am a transfer student and when I was assigned my first research paper at Santa Clara I really liked the fact I had a specific person to contact. Not only that but she showed me all the databases that Santa Clara has to offer and how to use them”.
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Lessons learned● Program doesn’t work with all groups--maybe not academic probation
● We need to take into consideration librarians’ workload and keep them
motivated
● We need to drop non-responsive students after a while
● We need to maintain excellent relationships with other campus units to obtain
lists of students
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What’s next?
● Develop a new pilot for international students in the spring quarter
● Complete our assessment of the program at the end of academic year and
decide on changes/improvements
● Improve the way we record data
● Find new ways to motivate librarians participating in the program
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Questions?Helene Lafrance
Head of Research and Outreach
Shannon Kealey
Science Librarian and Scholarly Communication Coordinator