Developing a Collective Consciousness for Process …...Lessons from Star Trek Next Generation Gene...
Transcript of Developing a Collective Consciousness for Process …...Lessons from Star Trek Next Generation Gene...
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Developing a Collective Consciousness
for Process Improvement
Lessons from Star Trek Next Generation
Gene Rogers
April 29, 2015
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• Welcome
• Introduction of MBB Webcast Series
− Ellen Milnes, MoreSteam.com
• Speaker:
− Gene Rogers, SteelPointe
• Open Discussion and Questions
Today’s Program
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About Our Presenter
Gene Rogers
Associate Partner, SteelPointe Partners
• Six Sigma Black Belt
• Quality Engineer
• Malcolm Baldrige Examiner
• Data Scientist
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Quality Lessons from Star Trek Next Generation
Why did Worf change his hair color?
It was a good day to dye!
What is Ryker’s dating philosophy?
If at first you don’t succeed, try Troi again.
Why did the Borg cross the road?
Because it assimilated the chicken.
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Nothing speaks to the future quite like Star Trek!
How a Star Trek fiend, The BORG, can give us inspiration
• Warp-drive
• Anti-matter
• Flip Phones
• Wide Screen displays
• Computers
• Automatic doors
• eBooks
• iPad
• Com-Badge
Quality Lessons from Star Trek Next Generation
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Who are “The Borg”?
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• Recognition of distinctive characteristics
• Rapidly adapt to any situation
• Threat recognition
• Constantly in pursuit of perfection
• Collective consciousness – the Group Mind
Quality Lessons from Star Trek Next Generation
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How do organizations create a “collective consciousness”?
Vision Statement
Corporate Mission
Expressed Values
Quarter/Annual Goals
Performance Plans & reviews
Lack Daily Visibility
Not Real-time/Near time feedback
Lack agility
Not Immediately Actionable
No Visible Accountability with Peers
Quality Lessons from Star Trek Next Generation
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Creating a Collective Consciousness
Quality Lessons from Star Trek Next Generation
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What to do
Developing a Collective Consciousness for Process Improvement
What success looks like Where to go How to get there
How long it will take
Quality Lessons from Star Trek Next Generation
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Developing a Collective Consciousness for Process Improvement
Visual Management
Traditional: increase the efficiency and effectiveness of a process
by making the steps in that process more visible
Suggestion: increase the efficiency and effectiveness of a
process by making the outputs of that process more visible
Quality Lessons from Star Trek Next Generation
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Developing a Collective Consciousness for Process Improvement
Quality Lessons from Star Trek Next Generation
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Service Output Measurements
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Technology Service Level agreement Outputs
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• Transparency
• Understanding
• Action
• Public Accountability
Making it Work
Developing a Collective Consciousness for Process Improvement
Quality Lessons from Star Trek Next Generation
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Thank you. Live long and prosper!
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Questions
Have you ever
encountered ....
Would you explain more how
you’ve approached ….
How have you handled .... Gene Rogers
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Thank you for joining us
Archived presentations and other materials: http://www.moresteam.com/presentations/
Questions? Comments about today’s program?
Gene Rogers, SteelPointe Partners
Ellen Milnes, MoreSteam.com
Join us next month: Thurs., May 21st – “Innovation Academy: Performance
Excellence at Dignity Health” – Paul Feltz
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