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Learner name:

Learner number:

M/501/0428UT20950

Develop productive working relationships with colleagues

By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic.

This statement of unit achievement table must be completed prior to claiming certification.

Unit code Date achieved Learner signature Assessor initials

IV signature (if sampled)

Assessor name Assessor signature Assessors initials

Assessor number (optional)

Assessor tracking table

Statement of unit achievement

All assessors using this Record of Assessment book must complete this table. This is required for verification purposes.

VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality and Catering and Sport and Active Leisure sectors, with over 45 years of experience.

VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DfES and CCEA.

VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement.

UT20950Develop productive working relationships withcolleaguesThe aim of this unit is to develop your working relationships with colleagues within your own and other organisations. You will develop relationships that are productive in terms of supporting and delivering your work and that of the overall organisation.

UT20950_v9

GLH

Credit value

Level

NOS

Observation(s)

External paper(s)

27

9

2

HSL2

2

0

On completion of this unit you will:

Learning outcomes

Evidence requirements

UT20950

1. Be able to develop productive working relationships with colleagues

2. Be able to use appropriate behaviours for developing productive working relationships with colleagues

3. Know and understand how to develop productive working relationships with colleagues using general knowledge

4. Know and understand how to develop productive working relationships with colleagues using industry and sector specific knowledge

5. Know and understand how to develop productive working relationships with colleagues using context specific knowledge

Assessed observations should not be carried out on the same day for the same learning outcome. There should be sufficient time between assessments for reflection and personal development. You need to meet the same standard on a regular and consistent basis. Separating the assessments by a period of at least two weeks is recommended as competence must be demonstrated on a consistent and regular basis.

4. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. In most cases this can be done by professional discussion and/or oral questioning. Other methods, such as projects, assignments and/or reflective accounts may also be used.

5. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes in this unit. All outcomes must be achieved.

6. External paper There is no external paper for this unit.

1. Environment Evidence for this unit should be gathered within the workplace, however, you may be assessed within an approved realistic working environment (RWE) that meets People 1st’s criteria.

2. Simulation Simulation is not allowed in this unit.

3. Observation outcomes Competent performance of Observation outcomes must be demonstrated on at least two occasions. Assessor observations, witness testimonies and products of work are likely to be the most appropriate sources of performance evidence. Professional discussion may be used as supplementary evidence for those criteria that do not naturally occur.

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Develop productive working relationships withcolleagues

Achieving observation outcomes

Achieving range

Achieving observations and range

UT20950

Your assessor will observe your performance of practical tasks. The minimum number of competent observations required is indicated in the Evidence requirements section of this unit.

Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through professional discussion and/or oral questioning. This evidence will be recorded by your assessor in written form or by other appropriate means.

Your assessor will sign off a learning outcome when all criteria have been competently achieved.

There is no range section that applies to this unit.

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Guidance for tutors and assessors

Tutors and assessors must refer to the document(s) listed below, prior to delivering this unit. Document(s) can be downloaded from http://www.people1st.co.uk:

• Sector Assessment Strategy for competence based units of assessment and qualifications

Learning outcome 1

Observations

You can:

UT20950

Observation 1 2 Optional OptionalCriteria questioned orally

Date achieved

Portfolio reference

Learner signature

Assessor initials

*May be assessed by supplementary evidence.

Be able to develop productive working relationships with colleagues

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a. Establish working relationships with all colleagues who are relevant to the work being carried out*

b. Recognise, agree and respect the roles and responsibilities of colleagues*

c. Understand and take account of the priorities, expectations, and authority of colleagues in decisions and actions*

d. Fulfil agreements made with colleagues and let them know

e. Advise colleagues promptly of any difficulties or where it will be impossible to fulfil agreements*

f. Identify and sort out conflicts of interest and disagreements with colleagues in ways that minimise damage to the work being carried out*

g. Exchange information and resources with colleagues to make sure that all parties can work effectively*

h. Provide feedback to colleagues on their performance and seek feedback from colleagues on your own performance in order to identify areas for improvement*

Learning outcome 2

You can:

Observation 1 2 Optional OptionalCriteria questioned orally

Date achieved

Portfolio reference

Learner signature

Assessor initials

UT209506

a. Present information clearly, concisely, accurately and in ways that promote understanding*

b. Demonstrate that you seek to understand people’s needs and motivations*

c. Demonstrate that you make time available to support others*

d. Demonstrate that you clearly agree what is expected of others and hold them to account*

e. Demonstrate that you know how to work to develop an atmosphere of professionalism and mutual support*

f. Demonstrate model behaviour that shows respect, helpfulness and co-operation*

g. Demonstrate that you keep promises and honour commitments*

h. Consider the impact of your own actions on others*

i. Say no to unreasonable requests*

j. Demonstrate that you show respect for the views and actions of others*

Be able to use appropriate behaviours for developing productive working relationships with colleagues

*May be assessed by supplementary evidence.

Developing knowledge

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Achieving knowledge outcomes

You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below*:

• Projects• Observed work• Witness statements• Audio-visual media • Evidence of prior learning or attainment• Written questions• Oral questions• Assignments• Case studies• Professional discussion

Where applicable your assessor will integrate knowledge outcomes into practical observations through professional discussion and/or oral questioning.

When a criterion has been orally questioned and achieved, your assessor will record this evidence in written form or by other appropriate means. There is no need for you to produce additional evidence as this criterion has already been achieved.

Some knowledge and understanding outcomes may require you to show that you know and understand how to do something. If you have practical evidence from your own work that meets knowledge criteria, then there is no requirement for you to be questioned again on the same topic.

*This is not an exhaustive list.

Knowledge

UT209508

Know and understand how to develop productive working relationships with colleagues using general knowledge

You can: Portfolio reference

a. Demonstrate the benefits of developing productive working relationships with colleagues

b. Demonstrate the principles of effective communication and how to apply them in order to communicate effectively with colleagues

c. Demonstrate how to identify disagreements with colleagues and the techniques for sorting them out

d. Demonstrate how to identify conflicts of interest with colleagues and the measures that can be used to manage or remove them

e. Demonstrate how to take account of diversity issues when developing working relationships with colleagues

f. Demonstrate the importance of exchanging information and resources with colleagues

g. Demonstrate how to get and make use of feedback on your performance from colleagues

h. Demonstrate how to provide colleagues with useful feedback on their performance

Learning outcome 3

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Learning outcome 4

Know and understand how to develop productive working relationships with colleagues using industry and sector specific knowledge

You can: Portfolio reference

a. Demonstrate knowledge about regulations and codes of practice that apply in the industry or sector

b. Demonstrate knowledge about standards of behaviour and performance in the industry or sector

c. Demonstrate knowledge about the working culture of the industry or sector

UT2095010

Learning outcome 5

Know and understand how to develop productive working relationships with colleagues using context specific knowledge

You can: Portfolio reference

a. Identify current and future work being carried out

b. Identify colleagues who are relevant to the work being carried out, their work roles and responsibilities

c. Identify processes within the organisation for making decisions

d. Identify line management responsibilities and relationships within the organisation

e. Practice the organisation’s values and culture

f. Identify power, influence and politics within the organisation

g. Adhere to standards of behaviour and performance expected in the organisation

h. Identify information and resources that different colleagues might need

i. Reach agreements with colleagues