DEV KUMAREmail: dev.divyanshu01@gmail.com Ph: +919990183697

C/O AmarNath Thakur,H.No.-150/151,3rd Floor, Gali No. 7, Laxmi Vihar,Uttam Nagar, New Delhi-110059

Summary IT professional with expertise in IT infrastructure management & operations, project management, vendor negotiations .Managing daily IT Operations with Team of Engineers hire and trained technical teams. Adept at working with clients and business units to determine needs and affect solutions. Good presentation and problem-solving skills.

Objective

Seeking a position which can utilize my skills as a Senior IT Engineer/System Administrator/Senior IT Executive in the areas of network infrastructure and security. Proven IT executive with experience of implementation of information systems solutions with over 4 years of hands-on technical expertise, administration and support of Microsoft W2K,2K3,2K8,2K12 & Microsoft exchange Server platforms, NT/W2K/XP/WIN7/WIN8,WIN8.1,Windows 10,Ubuntu Desktops, printers and experience installing, configuring, & troubleshooting enterprise level LAN/WAN environments of various domains like Retail & IT , ETC .

Work Experiences – 6 Years Months

1: COMPANY: - Home Credit India Finance Pvt Ltd . Duration: - Feb 2015 to Till DateDesignation: - IT ExecutiveLocation:- Gurgaon.

Where I used to provide technical support in an Active directory domain (ADEX)/LDAP/ECP/Zimbra Admin.

Providing day to day technical Support. Windows Server Administration Monitor. Backup of Windows Server (Daily- Increamental, Full) Backup. Monitor Server call / ticket queues to ensure faster response and resolution times as well as monitor And review the calls with users for quality and conduct regular performance reviews to ensure quality

and timely response. Co-ordination with management and team members and ensuring 100% customer/Business Team

satisfaction. Co-ordination with vendors for hardware support. Deploy Patches for Windows update as well as local Home Credit Applications. Creating user ID profile on AD, Exchange, Open ERP, Zimbra Mail Server, Horde Mail Server &

Local Applications Like CC Pulse (Dialer),Homer, Homesis , Genesys etc . Managing users, group with the help of Active directory & Clear OS/Exchange Control Panel/Zimbra

Admin. Responsible to solving different types of Technical issue in application (Level2) as MS Outlook,

Zimbra Client, Mozilla Thunder Bird, EM Client, Libre Office, Kingsoft Office MS Office & different Home credit applications like Seibel, Aramis, Citrix Client and other URL based applications, as well as desktop support, solving system issues.

To diagnose issues for users who sit at different locations ( Helping Remote users from HO) Configure and troubleshooting of email client like EM Client, Mozilla Thunderbird, Zimbra Desktop,

and MS Outlook. Handling Remote Management Using Windows VNC, Remotely Possible, RDP, Team Viewer, Ammy

Admin. Handling all the issues and troubleshoot related to LAN and WAN with the connectivity of VPN & ISP.

Organize and manage meetings through Polycom, Skype, and Lync & Team Viewer. Manage & Maintain File-Server & provide Access as per client request. Manage backup from Server as well as client workstation. Zimbra Server Administration User, Group & Alias Management on Clear OS Server & Zimbra Server Financial Software Users Administration & Management (Hosel, Genesys, Loxon) Open VPN Server/Check Point VPN Administration & Management On-line Ticket Registered System (OTRS) Management E-Learning Portal Server Administration & Management Exchange Server (Active Directory) Server Administration on Window Server 2012 Clear OS Server Administration Share Drive (File Server) User Administration & Management on Exchange & Clear OS Infrastructure Management. Providing Day to day Technical support For Linux (Ubuntu/Debi an) OS.

2: COMPANY: - Wipro InfoTech (Off role) Duration: - Aug-2012 to 4th January 2015Designation: - Senior Engineer (L2).Location: - Noida.Client: - BUREAUVERITAS

Where I used to provide technical support in a Active directory domain.

Providing day to day technical Support. Monitor Helpdesk call / ticket queues to ensure faster response and resolution times as well as monitor And review the calls with users for quality and conduct regular performance reviews to ensure quality

and timely response. Co-ordination with management and team members and ensuring 100% customer satisfaction. Co-ordination with vendors for hardware support. Install MacAfee agent and framework, and update as per Dat update. Deploy Patches for Windows update as well as local bureau Veritas Application. Creating user ID profile. Managing users, group with the help of Active directory. Responsible to solving different types of Technical issue in application as Lotus Notes, MS Office &

different BV applications like Jwalk, Sibel, Aramis and other URL based applications, as well as desktop support, solving system issues.

Providing support to remote control tools like VNC, Remote Desktop & Remote assistance To diagnose issues for users who sit at different locations Configure and troubleshooting of email client Lotus Notes. Handling Remote Management Using Windows VNC, Remotely Possible, RDP Handling all the issues and troubleshoot related to LAN and WAN with the connectivity of VPN & V -

SAT. Organize and manage meetings through Polycom & WebEx. Manage IT Assets & Inventory by using Track IT, Spice Works. Manage & Maintain file-zilla Server & provide Access as per client request. Manage backup from Server as well as client workstation.

3: COMPANY: - CMC Ltd. (Off Role) Duration: - 15 March-2012 to July 2012.Designation: - Senior Project Engineer (L2).Location:-Delhi/NCR Job Responsibilities:

Providing day to day technical Support to Clients and Engineers. Monitor Help-desk call / ticket queues to ensure faster response and resolution times as well as monitor Review the calls with users for quality and conduct regular performance reviews to ensure quality and

timely response. Co-ordination with management and team members and ensuring 100% customer satisfaction. Responsible to solving different types of Technical issue in application as Outlook, Lotus Notes, MS

Office & different Retail applications like SAP, Retalix and URL based applications, as well as desktop support, solving system issues.

Providing support to remote control tools like VNC, Remote Desktop & Remote assistance To diagnose issues for users who sit at different locations Working knowledge of email client MS outlook & Lotus Notes. Handling Remote Management Using Windows VNC, Remotely Possible, RDP Handling all the issues and troubleshoot related to LAN and WAN with the connectivity of VPN & V -

SAT.

4: COMPANY: - Omnitech Info Solutions Ltd. Duration: - 09 July-2010 to 15 March-2012.Designation: - Service Delivery Engineer.Location:- Delhi & NCR

PROJECT:

1: BUREAUVERITAS

Job Responsibilities:

Providing day to day technical Support. Monitor Helpdesk call / ticket queues to ensure faster response and resolution times as well as monitor And review the calls with users for quality and conduct regular performance reviews to ensure quality

and timely response. Co-ordination with management and team members and ensuring 100% customer satisfaction. Responsible to solving different types of Technical issue in application as Outlook, Lotus Notes, MS

Office & different BV applications like Jwalk, Sibel and URL based applications, as well as desktop support, solving system issues.

Providing support to remote control tools like VNC, Remote Desktop & Remote assistance To diagnose issues for users who sit at different locations Working& configuration of email client MS outlook & Lotus Notes . Handling Remote Management Using Windows VNC, Remotely Possible, RDP Handling all the issues and troubleshoot related to LAN and WAN with the connectivity of VPN & V -

SAT.

2: Reliance Retail Limited

Job Responsibilities:-

Reliance Retail Limited is part of retail initiative of Reliance Industries Ltd. With existence of RRL, IT infrastructure requirement starting from Stores, Hyper Mart, Super Mart, to Distribution Centers, has grown to a requirement pool of Expert & Talented IT Engineers. Being a part Omnitech IT Team I have been appointed to Project Reliance Retail Limited & assigned different projects of Retails. Key Account-abilities:Reliance Retail IT Infrastructure operation: Delhi & NCR

Taking up daily calls of Reliance Retails all Formats like Reliance Fresh, Reliance Hyper, and other Reliance Value & Specialty stores including IT Infrastructure & SLP Calls, managing daily call reports, also managing IT Support of all over the Delhi & NCR for call closure with the help of Reliance Retail NHQ helpdesk.Expertise in installation & configuration of the followingsHughes VSAT, Routers, POS Machines, Cisco Switches, HP Retalix Server, Wireless Access Points, Mobile PDA, Mettler Weigh scales, LaserJet, Barcode, Thermal, & Dot-matrix Printers, UPS, & Desktops installed and other Reliance Intranet Portals .Prompt troubleshooting to any or all IT Problems.

Reliance Retail Security Loss & Prevention Operations: Delhi & NCRManaging daily operations of SLP all over the Delhi & NCR. Operation Management of SLP includes troubleshooting following SLP Equipments.Digital Video Surveillance & Recording System, Electronic Article Surveillance & Customer Counting, Intrusion System, Access Control & Attendance Recording System , Public Address System , Energy and Status Monitoring System , Fire Detection & Alarm System, Physical Protection Devices.

Professional Qualification

Completed One Year Diploma in (Hardware & Networking) From Govt. Polytechnic Muzaffarpur.

Short Term Course on MS-OFFICE, TALLY & INTERNET. Certification Completed of VMWARE Certified Associates (Cloud, Workforce Mobility, Data

centre Virtualization) Certification Done MICROSOFT CERTIFIED SYSTEM ASSOCIATE. Attend training program for Microsoft Exchange 2010.

Academic qualification

High School from Bihar Secondary Examination Board. Intermediate(10+2) from Bihar Secondary Examination Board. Graduation from Dr. Jagannath Mishra Frorm College from Baba Saheb Bhimrao

Ambedkar Bihar University Muzaffarpur. Pursuing MCA from SMU.

Personal Information’s

Date of Birth 31 Oct. 1990Fathers Name Sh. SitaRam GiriMothers Name Smt. Sushila DeviGender MaleMarital Status SingleLanguages Known Hindi, EnglishNationality IndianInterest Playing Cricket, Reading newspaper, Music and TravelingPermanent Address L.I.G-45, Housing Board Colony, Muzaffarpur, Bihar .