Desktop XP Business ValueDesktop XP Business ValueSimon Witts (Simon Witts (simonwi@microsoft.comsimonwi@microsoft.com) ) VP Sales & MarketingVP Sales & MarketingMicrosoft EMEAMicrosoft EMEA

Why is Desktop XP Business Why is Desktop XP Business Value discussion important?Value discussion important?

Get the full value of your investmentGet the full value of your investment IT often see the management/technical IT often see the management/technical

value, but the value for the Business is value, but the value for the Business is less transparentless transparent New Business value parameter’s (for New Business value parameter’s (for

desktop)desktop) Opportunity to improve further:Opportunity to improve further:

Business ProductivityBusiness Productivity Business Processes (through desktop)Business Processes (through desktop)

Business Value of any ITBusiness Value of any IT

Return on ProcessesReturn on Processes Intrinsic integration, Intrinsic integration,

open standardsopen standards Faster time and lower Faster time and lower

cost to benefitcost to benefit Reinvigorate existing Reinvigorate existing

systems, processessystems, processes Visibility of innovationVisibility of innovation

ProductiveProductive

DependableDependable

Business Business ValueValue

ConnectedConnected

Return on PeopleReturn on People Unlock data for better Unlock data for better

decisionsdecisions Drive productivity -Drive productivity -

anytime, anywhere, anytime, anywhere, any device any device

Build on existing Build on existing skills, familiarityskills, familiarity

Flexibly act on Flexibly act on opportunityopportunity

Flexible interoperabilityFlexible interoperability Lower total cost of Lower total cost of

ownership ownership

Embrace, maximize mobilityEmbrace, maximize mobility Support heterogeneous environmentSupport heterogeneous environment Build to last and Built for changeBuild to last and Built for change Is secureIs secure

Return on Infrastructure and AssetsReturn on Infrastructure and Assets

Information WorkerInformation WorkerServing a broader user audienceServing a broader user audience

Business Value Business Value Of Windows XP And Office XP - OverviewOf Windows XP And Office XP - Overview

Key EnablersKey EnablersBenefit AreaBenefit Area

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Security and Security and ReliabilityReliability

Win2k code base, supportability tools, advanced Win2k code base, supportability tools, advanced security, document recovery security, document recovery

Deployment and Deployment and Operational CostOperational Cost

Improved deployment tools, application Improved deployment tools, application compatibility, manageability compatibility, manageability

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IW ProductivityIW Productivity Usability, reliability, personal productivity toolsUsability, reliability, personal productivity tools

Communication and Communication and CollaborationCollaboration

Content revision, sharing and publishing, RTC Content revision, sharing and publishing, RTC scenario, Sharepoint scenariosscenario, Sharepoint scenarios

MobilityMobility Advanced support for notebooks, seamless Advanced support for notebooks, seamless networking and communication, advanced securitynetworking and communication, advanced security

Tablet PCTablet PC Ultimate mobility, increased productivity with ink Ultimate mobility, increased productivity with ink based applicationsbased applications

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rocess Automate business Automate business

processes with processes with Desktop XP platformDesktop XP platform

SmartTags, LOB Integration, Tablet PC vertical apps SmartTags, LOB Integration, Tablet PC vertical apps

SolutionSolution

Measuring Value:Measuring Value:Rapid Economic Justification™Rapid Economic Justification™

Identify key stakeholders, Identify key stakeholders, their CSFs, strategy to their CSFs, strategy to achieve CSFs, and the KPIsachieve CSFs, and the KPIs

Project impact of the IT Project impact of the IT investment in financial investment in financial terms such as IRR, NPVterms such as IRR, NPV

Business Business AssessmentAssessment

RiskRisk Financial Financial MetricsMetrics

BenefitBenefit CostCost

VVAALLUUEE

Analyze business Analyze business processes against processes against desired outcomes desired outcomes and propose and propose solutionssolutions

Leverage modeling tools Leverage modeling tools to optimize the analysis to optimize the analysis and quantify business and quantify business costs and benefitscosts and benefits

Profile and quantify Profile and quantify risk, using sensitivity risk, using sensitivity analysis to optimize analysis to optimize the economic impact the economic impact of the investmentof the investment

Measuring Costs: Gartner TCOMeasuring Costs: Gartner TCO

Industry standard Industry standard since 1988since 1988

Total Cost of OwnershipTotal Cost of Ownership Gartner Definition: Gartner Definition:

A comprehensive set of A comprehensive set of methodologies, models methodologies, models and tools to help and tools to help organizations betterorganizations better Measure costsMeasure costs Manage costsManage costs Reduce costsReduce costs Improve overall value Improve overall value

of IT investmentsof IT investments

AcquisitionAcquisition

RetirementRetirement

Management Management and Supportand Support

DeploymentDeployment

++

++

++

++

Asset Asset LifecycleLifecycle

Over the life of the IT AssetsOver the life of the IT Assets

The REJ OutcomeThe REJ OutcomeThe AverageThe Average

•Productivity improvement of up to 8%,

• Internal rates of return (IRR) up to 259%,

•Net Present Value (NPV) up to $23 million &

•TCO reduction between 7% to 32%

14 studies conducted using the Microsoft REJ™ framework and Gartner's TCO Analyst tool showed:

Windows XP Windows XP Business Value Business Value Evidence SourceEvidence Source

Based on results of 30+ enterprise organizations studiesBased on results of 30+ enterprise organizations studies Windows XP Business Value whitepapers:Windows XP Business Value whitepapers:

Higher Yields: The Financial Benefits of Windows XP Higher Yields: The Financial Benefits of Windows XP ProfessionalProfessional

Security and Reliability: Pillars of Value for Customers of Security and Reliability: Pillars of Value for Customers of Windows XP & Office XPWindows XP & Office XP

Realizing Financial Value Through Lower Deployment and Realizing Financial Value Through Lower Deployment and Operational CostsOperational Costs

Empowering Mobile PC Users: TheEmpowering Mobile PC Users: The Financial Benefits of Financial Benefits of Windows XP Professional and Office XPWindows XP Professional and Office XP

Empowering Information Workers: The Financial Benefits of Empowering Information Workers: The Financial Benefits of Windows XP Tablet PC EditionWindows XP Tablet PC Edition

Beyond the IT Department: Desktop XP Installation Leads to Beyond the IT Department: Desktop XP Installation Leads to Measurable Business Benefits (internal only)Measurable Business Benefits (internal only)

Studies conducted by KPMG, Nervewire, Immedient Studies conducted by KPMG, Nervewire, Immedient Corporation & MCSCorporation & MCS

All studies audited by BearingPoint Inc. (formerly KPMG All studies audited by BearingPoint Inc. (formerly KPMG Consulting) and Gartner Measurement (Tablet PC)Consulting) and Gartner Measurement (Tablet PC)

Business Value Business Value Of Windows XP And Office XP - OverviewOf Windows XP And Office XP - Overview

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Security and Security and ReliabilityReliability

$92 lower TCO per Security and Reliability Benefits$92 lower TCO per Security and Reliability Benefits

Up to 75% less time spent for security management tasksUp to 75% less time spent for security management tasks

Deployment and Deployment and Operational CostOperational Cost

97%+ out of the box compatibility for Win9x/NT4.0 apps97%+ out of the box compatibility for Win9x/NT4.0 apps

WinXP & Office XP gave a 40% fall in help desk support callWinXP & Office XP gave a 40% fall in help desk support call

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IW ProductivityIW ProductivityPersonal and group productivity improved by 11% to 16%Personal and group productivity improved by 11% to 16%

User Productivity up 25% from Win2000 to WinXP (AIR)User Productivity up 25% from Win2000 to WinXP (AIR)

Communication and Communication and CollaborationCollaboration

An aerospace and manufacturing firm saved 10% of the An aerospace and manufacturing firm saved 10% of the hours spent in travel and out-of-office meetings hours spent in travel and out-of-office meetings

New document editing capabilities helped Black and Veatch New document editing capabilities helped Black and Veatch to generate reports 10% fasterto generate reports 10% faster

MobilityMobilityMobility: $387 TCO savings / notebook PC running WinXPMobility: $387 TCO savings / notebook PC running WinXP$830 annual productivity benefit from wireless access to $830 annual productivity benefit from wireless access to patient records in Health carepatient records in Health care

Tablet PCTablet PC IWs regain an average 147Hours/year due to more efficient IWs regain an average 147Hours/year due to more efficient capturing, organizing, and searching for information. capturing, organizing, and searching for information.

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rocess Automate business Automate business

processes on processes on Desktop XP Desktop XP platformplatform

Burt Hill: 25%-55% reduction in cost per project proposal due Burt Hill: 25%-55% reduction in cost per project proposal due to ability to link information from different backend systems to ability to link information from different backend systems to Office proposal form WIT Smart Tags.to Office proposal form WIT Smart Tags.

Annual BenefitAnnual BenefitBenefit AreaBenefit Area

Business Value Business Value Of Windows XP And Office XP - MSFTOf Windows XP And Office XP - MSFT

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Security and Security and ReliabilityReliability Smart card deploymentSmart card deployment

Deployment and Deployment and Operational CostOperational Cost

97%+ out of the box compatibility for Win9x/NT4.0 apps97%+ out of the box compatibility for Win9x/NT4.0 apps

WinXP & Office XP gave a 40% fall in help desk support callWinXP & Office XP gave a 40% fall in help desk support call

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IW ProductivityIW Productivity RTC, STS, SPS, MIS, Project 2002, RTC, STS, SPS, MIS, Project 2002,

Communication Communication and Collaborationand Collaboration

Wireless LAN standardWireless LAN standard

Camera standardCamera standard

MobilityMobility Pocket PC Phone edition or smart phone standardPocket PC Phone edition or smart phone standard

Tablet PCTablet PC Tablet PC Standard (One Note)Tablet PC Standard (One Note)

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Automate Automate business business processes with processes with Desktop XP Desktop XP platformplatform

Role based portals e.g. Sales Portal (XDoc’s)Role based portals e.g. Sales Portal (XDoc’s)

More Business Value ahead …More Business Value ahead …

CollaboraCollaboratete

AbsorAbsorbb

AccessAccess

DecideDecide

CommunicatCommunicatee

HandwritingHandwriting IndexingIndexing CategorizingCategorizing

AuthorAuthor TabletTablet VoiceVoice PenPen

InformatioInformation Workn Work

Take ActionTake Action Task Task

ManagementManagement

Meeting Meeting FacilitationFacilitation

Tele-MeetingTele-Meeting Note TakingNote Taking Application Application

SharingSharing

ReadingReading AnnotatingAnnotating AnalysisAnalysis

InformationInformation PeoplePeople SubscribeSubscribe Tele-Tele-

PresentationPresentation PublishPublish

What’s coming next?What’s coming next? Total Value Total Value

Opportunity (TVO)Opportunity (TVO) Cost of Deployment Cost of Deployment

tool for Windows XP tool for Windows XP and Office XP (March)and Office XP (March)

Tablet PC Wave 2 Tablet PC Wave 2 Whitepaper (April)Whitepaper (April)

Office 11 – Solution Office 11 – Solution based Business based Business Value studies Value studies (Summer 03)(Summer 03)

© 2003 Microsoft Corporation. All rights reserved.© 2003 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.