Career Objective: Seeking a position of a Support Engineer to serve as the first level of contact for all desktop or general windows issues and also as the escalation level for other issues into various levels.

Experience Summary:

Total 1.1 Year of Experience as Support Engineer. Worked as Desktop Support Engineer (Semi Voice) in Wipro Infotech through the Payroll of Magna Infotech Pvt

Ltd. Bangalore. From Aug 2013 to Feb 2014 (6 Months). Worked as System Administrator in Impulse Internetworks Technology Solutions, Bangalore from Jan 2013 to

July 2013 (7 Months).

Knowledge Domain:Windows Server Administration Skills

Installation of Windows Server 2008 Operating System. Creating Local User Accounts in Clients and Servers. Creating Domain User Accounts in Servers with implementing the Password Policies. Creating Group Policies in servers and apply them to meet the requirements. Installing DNS and creating Zones in DNS servers. Installing IIS (Web server), creating and managing Websites.

Networking Skills Concepts of OSI reference model for data transmission. Knowledge on IPv4 addressing format and Subnetting. Knowledge on Networking Devices as Switch, Router, Hub and Repeaters. Initial Configuration of CISCO Routers and Switches. Knowledge on Static Routing and Routing Protocols. Knowledge on VLAN’s and Inter VLAN routing. Knowledge on NAT, PAT and ACL’s. Knowledge on VTP and STP.

Certification

Cisco Certified Network Associate in 2013. (CSCO12404901). A+ and N+ Networking Course in 2008 from Suwega Software Technologies, Bangalore.

Technical skills:

Operating Systems : Windows Xp and Seven, Ubuntu Linux.Suites : MS Office 2007, 2010 (Word, Excel, Power Point), Open Office.Mail Package : Lotus Notes 8.0Anti-Virus : Symantec Anti-Virus.Languages : C, C++, PHP.DB Language : SQL, MYSQL.

Education: M.C.A from Dr.Ambedkar Institute of Technology, Bangalore in the year 2012 with 65%.

B.C.A from Universal College (Affiliated to Bangalore University) in the year 2007 with 65%.

P.U.C from SJRC, Bangalore (State Board, Karnataka) in the year 2004 with 58%.

S.S.C from Sri Aurobindo Vidya Mandir, Bangalore in the year 2000 with 61%.

BHANU PRAKASH S.G, Desktop Support Engineer - Mobile: India (+91):9611257754 E-mail: sgbhanuprakash@live.com

BHANU PRAKASH S.G Mobile: India (+91):9611257754 Desktop Support Engineer E-mail: sgbhanuprakash@live.com

Work Experience:Desktop Support Engineer @ WIPRO Infotech, Bangalore.

Attending day-to-day problems at end user. Installation of Operating System like Windows Xp,7 & Windows server2003 on different hardware

platform. Troubleshooting hardware related issues Desktop and application support for all User’s. Co-ordination with vendor for solving hardware and network related issues. Updating security features, patches and Antivirus updates on desktop. Configuration of network printers, Scanners, etc.. Day to day activities like backup& Restore, Antivirus update. Trouble shooting / Assembling PC’s, Printer Configuration. Troubleshooting and configuring MS Outlook. Installing and configuring Lotus Clients 7.0.2, 8 etc and troubleshooting all Lotus Notes related

problems Providing Remote Support For the HDFC Banks in South India Activating Microsoft products like operating systems & MS-office, etc through telephone. Providing assistance in a pleasant and professional manner over Phone, E-mail, Chat and Remote

Desktop. Creating Users in AD 2003 and adding with groups User id management password reset account lock out Applying group polices for users and groups through OU Assigning sharing and security for folder sharing to all users and groups User creation, User account lockout polices and password reset. Working with Service-desk management tool and providing resolution Supporting the Users remotely through the Remote Monitoring tools like Net meeting, VNC Viewer.

Impulse Internetworks technology Solutions, Bangalore. VLAN configuration, LAN setup, configure user profiles, standard software install on user desktops, handle

conference rooms critical calls laptop issues. Printer configuration, IP allocation, patch update, Resolve and troubleshoot desktops, laptops issues as System

Engineer for several users Administering and Maintaining Network Connectivity, Internet access. Configuration of TCP/IP, Installation of Active Directory, Installation and Troubleshooting of Network Printer. Building a System according to customers’ needs. Hardware Maintenance and configuration. Troubleshooting network problems and hardware problems. Configuration of Wireless Routers.

Personal Dossier:

Date of Birth: 30-09-1984.

Permanent Address: No, 10, LIG 2nd Stage, KHB colony, Basaveshwaranagar, Bangalore-560079.

Languages (R-Read, W-Write, S-Speak): English (RWS), Kannada (RWS), Hindi (RS).

Marital Status: Single.

Passport: Available.

Declaration: I hereby promise that the above information furnished is true and best to my knowledge.

Date:

Place: Signature

BHANU PRAKASH S.G, Desktop Support Engineer - Mobile: India (+91):9611257754 E-mail: sgbhanuprakash@live.com

BHANU PRAKASH S.G, Desktop Support Engineer - Mobile: India (+91):9611257754 E-mail: sgbhanuprakash@live.com