Designing library systems for library users

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Designing library systems for library users Simon Barron @SimonXIX [email protected] ‘Dynix-Main-Menu-via-Telnet.jpg’ from Wikimedia Commons, user: Skylarstickland.

Transcript of Designing library systems for library users

Designing

library systems

for library

usersSimon Barron

@SimonXIX

[email protected]

‘Dynix-Main-Menu-via-Telnet.jpg’ from Wikimedia Commons, user: Skylarstickland.

‘Citation needed’ from Flickr user: futureatlas.com

‘Citation needed’ from Flickr user: futureatlas.com

“…there is little to no evidence about the

consideration of user needs and

perspectives in the literature about the

development of the early Online Public

Access Catalogues (OPACS).”

Christensen, A., 2013. ‘Next-generation

catalogues: what do users think?’ In:

Chambers, S., ed., 2013. Catalogue 2.0: the

future of the library catalogue. London: Facet

Publishing, p. 2.

'Day 174: Amazing Push-Button Shushing Action!' by Flickr user: Laura Taylor.

Simon’s remarks do not

reflect the views of

either SOAS or the

University of London.

DISCLAIMER:

Though they really should. ‘exclamation mark’ by Flickr user: Leo Reynolds.

‘Citation needed’ from Flickr user: futureatlas.com

User eXperience

1.0

"In a simple working definition, you might say that a user

experience is the overall effect created by the interactions

and perceptions that someone has when using a product

or service..."

Buley, L., 2013. The user experience team of one: a

research and design survival guide. London:

Rosenfield Media.

‘User experience design testing’ by Flickr user: Andy Bright.

"Good products eventually become somewhat invisible, sinking into the

background as users achieve a kind of flow where they're actively and fluidly

doing whatever the product is supposed to make possible."

Buley, L., 2013. The user experience team of one: a research and design

survival guide. London: Rosenfield Media.

‘Invisible Man’ from

Flickr user: Marian

Beck.

‘running faucet’ from Flickr user: Steve Johnson

Mihaly Csikszentmihalyimee-hy cheek-sent-mə-hy-ee

Csikszentmihalyi, M., 2008.

Flow: the psychology of

optimal experience. Harper

Perennial.

"Flow is the mental state of

operation in which a person

performing an activity is fully

immersed in a feeling of energized

focus, full involvement, and

enjoyment in the process of the

activity. In essence, flow is

characterized by complete

absorption in what one does."

Kahneman, D.,

2012. Thinking,

fast and slow.

London: Penguin.

‘running faucet’ from Flickr user: Steve Johnson

The VuFind

Project

2.0

The VuFind

Project

2.0

(which has a VuFind work package)

Courtesy of the Kuali Foundation.

VuFind logo designed by Ben Wiens. Provided by vufind.org.

UX:

Research

3.0

"... [S]tudying user behavior can enhance the development and

testing of library systems. Our findings suggest that people prefer

easy-to-use, familiar systems with a simple interface design.”

Connaway, L. S., Lanclos, D. M., and Hood, E. M., 2013. ““I always stick with the first thing that comes

up on Google. . .” Where People Go for Information, What They Use, and Why” on Educause review,

6th December 2013 <http://www.educause.edu/ero/article/i-always-stick-first-thing-comes-google-

where-people-go-information-what-they-use-and-why>

"Usability testing involves observing

members of targeted user groups as they

perform a series of tasks intended to

address specific functions or portions of a

Web site. Observers look for repeated

patterns of use to determine strengths and

problems with the site. This systematic

process of analysis provides information that

can lead to a user-centred design as well as

reveals information about how patrons

search."

Augustine, S., and Greene, C., 2002. “Discovering

How Students Search a Library Web Site: A Usability

Case Study,” College & research libraries, 63 (4).

‘paper-based prototyping’ by Flickr user: Samuel Mann

“The final goal is to grasp the native’s point of view,

his relation to life, to realise his vision of the world.”

Malinowski, B., 1922. Argonauts of the Western Pacific: An account of

native enterprise and adventure in the Archipelagoes of Melanesian New

Guinea. London: Routledge and Kegan Paul., p. 25.000

Ethnographic techniques

Credit to:

Priestner, A., 2014. Ethnography for impact, presented at the SCONUL Winter Conference on 21st

November 2014. http://www.slideshare.net/AndyPriestner1/ethnography-for-impact-a-new-way-of-

exploring-user-experience-in-libraries

Behavioural

mapping

Cognitive

mapping

Diary studies

Usability

studies

Focus

groups

Affinity

diagrammingCard sorting

Directed

storytellingTouchstone

tours

Love-break-up-letter

Graffiti walls

Personas

‘Research’ by Flickr user: Neil Conway.

UX:

Design

4.0

“…if you can’t

open it, you

don’t own it.”

Doctorow, C., 2010. ‘Why I won't buy an iPad (and think you

shouldn't, either).’ Boing Boing, 2 April 2010. Available at

http://boingboing.net/2010/04/02/why-i-wont-buy-an-ipad-and-

think-yo.html.

‘Fixing the big apple’ by Flickr user: kylethale.

try.powermapper.com

try.powermapper.com

End

bits

5.0

Further reading:

Buley, L., 2013. The user experience team of

one: a research and design survival guide.

London: Rosenfield Media.

#UKANTHROLIB

https://ukanthrolib.wordpress.com

Weave: Journal of Library

User Experience

@WeaveUX

http://weaveux.org/

Krug, S., 2009. Rocket surgery made easy: the

do-it-yourself guide to finding and fixing

usability problems. New Riders.

Norman, D. A., 2013. The design of

everyday things. Cambridge: MIT

Press.

‘Paper Sheets 3’ from Flickr user: Dan Taylr

A non-exhaustive list of people who know more than me

about this stuff:

Donna Lanclos:

@donnalanclos

www.donnalanclos.com

Andy Priestner:

@PriestLib

Meg Westbury:

@MegWestbury

Georgina Cronin:

@senorcthulhu

https://cardiesandtweed.wordpress.com/

Matthew Reidsma:

@mreidsma

http://matthew.reidsrow.com/

‘MST3K window sticker’ from Flickr user: Adam Norwood