Designing and Implementing a Virtual Classroom Training (vct) Instructor-led Course
Designing for Systems-led Blends
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Transcript of Designing for Systems-led Blends
1
Designing for systems-led blends
Do you have the backbone?
Tina Griffin Manager E-Learning Solutions
Kineo Pacific
When are you using a systems-led blend? Large scale, high value software programmes
Strategic priority with enterprise-wide reach
Require significant software configuration or development
Major training needs before, during and after ‘go live’
Transformational behavioural change impact
Large number of stakeholders; predominantly IT
The solution and the implementation is complex
Blended solution elements
BLENDED LEARNING
Simulations
Practice activities
Super user support
Campaign elements
Change workshops
QRGs
Knowledge artefacts – Process, SOP, System
Virtual office
Assessment Champion workshops
Elearning modules
Awareness comms
LMS
Coaching Training environemnt
Challenges & Complexities
User feedback
comes very late
Analysis is very vague
Classroom is logistical nightmare
Content not tied down
Constant external change
Lots of noise
Scope is a moveable
feast
Common mistakes
# 2 Ignore BAU
# 3 Not enough focus on practice
# 5 Not getting ‘real’ user feedback
# 6 Not preparing the business
#4 Ignore the pain of change
# 1 Separate training on system & business process
#1 Separate training on process and system
# 2 Ignore BAU
Institutional knowledge
Systems knowledge
Trainer
Please convert to BAU
#3 Not enough focus on practice
70 20 10
Training environment
Practice activities
Simulations
End to end practice scenarios
Virtual office
Super user support
Support line
Workshop
Role plays
Free play
#4 Ignore the pain of change
They have to use it – there will be no
choice
They’ll have to come with a positive
attitude
It’s easy – they’ll get the hang of it eventually
# 5 Not getting real user feedback
But how do I ….What did that mean?
# 6 Not preparing the business
I heard the system will be worse than what
we have
There’s no way we can free up staff for that much training
It’s just a new system – it won’t change what
our team does
When’s the training course?
Ways to optimise your blended solutions
# 2 Train your people
# 3 Get a great LMS
# 5 Make the knowledge library sticky
# 6 Be tough on assessment
#4 Tailor, tailor, tailor
# 1 Design for BAU
# 7 Prototype and templatise your approach
# 8 Start with the big picture and plug the gaps
# 9 Be flexible
#1 Design for BAU“This new system
replaces a number of old systems that
didn’t speak to each other.”
This new system is the single point of
information about our organisation and
about our clients.”
Train the trainer
Work with the LMS administrator
Help to build super-user community
Upskill people managers to
support the change
#2 Train your people
Have IT support on side
Engage champions early and throughout
Complex pathways
Learning & progress over time
Multiple learning objects
# 3 Get a great LMS
# 4 Tailor, tailor, tailor
Audience B
Audience C
Audience A
#5 Make the knowledge library sticky
#6 Be tough on assessment
# 7 Prototype and templatise
# 8 Start with the big picture & plug gaps
# Be flexible and adaptable (agile)