1. Designing Customer Experiences By: Haider Al-Mosawi@haideralmosawi

2. Presentation GoalsGOAL #1Focus On The Customer ExperienceGOAL #2Build Systems Within Your Startup 3. Questions1- Do you have a startup?2- What does your startup offer?(Web service, mobile application, physical products, offline services)3- What part of the business do youstruggle with the most? 4. What Is The Customer Experience?How Do We Design It? 5. Rational Or Emotional?Carbonnyc @ flickr 6. People may not remember exactlywhat you did, or what you said, butthey will always remember how youmade them feel. ~ Maya Angelou 7. The Golden RuleTreat Your Customers The WayYou Want To Be TreatedAs A Customer. 8. EMPATHY 9. What does your customer want?What problem does he have?What is his customer journey?How does he feel about every step ofthe way? 10. Your Company Profile 11. ISSUES Self-Obsessed Defensive AggressiveMultiple Personalities MoodyFakeBlame Game 12. Your Companys PersonalityIts Purpose In LifeWhat Others Say About ItWhat You Dont Want Others ToSay About It 13. Repeats 14. Referrals 15. :)@haideralmosawi