Design Tools for Governance in Cyber Social Systems · Governance Tools in Cyber Social Systems 1)...
Transcript of Design Tools for Governance in Cyber Social Systems · Governance Tools in Cyber Social Systems 1)...
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Design Tools for Governance in Cyber Social Systems:
Community Forma:on/Management, Delibera:on, Conflict Resolu:on
BenShneiderman,August28,2016
UniversityofMaryland
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CSS Framing Document
• Transformallmajorsectorsofoursociety:• Healthcaredelivery,educaCon,communityservices,transportaCon,• JusCce,civilrights,environment,• Homeland&internaConalsecurity,bio-security,• Business&commerce
• Novelsynthesesofcomputer&informaConscience&engineeringwithhuman&socialsciences:• HumancogniConandcommunicaCon;collaboraCon&teamwork;mechanismdesign,includingsocialreward&recogniCon;
• Ethics;behavioral,social,andorganizaConaldesign;behaviorchange;socialpsychology;pracCceculture;implementaConscience;complexity&networkscience;
• Onlinecommunitydesign;moCvaCon&persuasion;behavioraleconomics;sociology;poliCcalscience;humanisCcthinking;ethnographicmethods
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Cyber-Social System Par:cipants
Journalists
ConcernedUsers/Stakeholders:PaCents,Customers,Passengers,Students
Professionals,Managers,Researchers,Designers,
Analysts,Staff
MaliciousActors
Governments
ProvideService
ProvideFeedback
Review/Report
Regulate
Threaten
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Cyber-Social System Ac:vi:es
AcConData
Knowledge
AnalysisDiscussionDecisionPersuasion
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Example CSS
Greatsuccesses• AirTrafficControlSystem• AmericanCollegeofCardiologists• WorldWideWeb:W3C,ICANN,etc.• Linux/Apache,Mozilla,R,etc.• Wikipedia
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Example CSS
Greatsuccesses• AirTrafficControlSystem• AmericanCollegeofCardiologists• WorldWideWeb:W3C,ICANN,etc.• Linux/Apache,Mozilla,R,etc.• Wikipedia
BUT98%failurerate• NASA’sEOSDIS• NCI’sCaBIG• Opensourceprojects• Wikis
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From Reader to Leader: Mo:va:ng Technology-Mediated Social Par:cipa:on
Reader Contributor Collaborator `AllUsers
Leader
Preece&Shneiderman,AISTrans.Human-ComputerInterac5on1(1),2009 aisel.aisnet.org/thci/vol1/iss1/5/
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Governance Tools in Cyber Social Systems
1)DeliberaCvesystemsdesign2)Large-scaleteamworkmonitoringsystems
-enable1000+peopletoworktogethertowardsacommongoal.3)CollaboraContoolkits&remoteteamwork4)OnlinedisputeorconflictresoluContools
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1) Delibera:ve systems design
• Howtoengagewithlargenumbersofpeoplein:• Sharingideas• Refiningideasintoplans• Developingconsensus• Obtaining&allocaCngresources• Gejngcommitmenttosharedgoals
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2) Large-scale teamwork monitoring systems • Enabling1000+peopletoworktogethertowardsacommongoal• Assigningtasks(Linux-likestrategiesforposCngtasksthatmemberstakeon)• SharingofcriCcalpathdiagramstomonitorprogress• EvaluaCngpeers&mentoringforimprovement• BugreporCngschemes(e.g.Bugzilla)• Repairingproblemsastheyemerge(github-likeposCngofissuesandclosingthem)• CollecCngguidelinesforfutureuse
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3) Collabora:on toolkits
• Checklists• CommunicaConstools• Shareddocuments,calendars• Tasklists&schedules• Remoteworksupport
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4) Online dispute or conflict resolu:on tools
• Ebay,PayPal,Amazon,etc.• OnlinemediaConservices• ModernDelphimethods
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Science, Engineering & Design • ScienCficMethod
• ControlledLaboratoryTests• ReducConistThinking
• EngineeringProcess• IteraCvelyrefineprototypes• Guidedbymeasurablecriteria• Modulardesign,interdependentcomponents
• DesignThinking• Challengethegoals/requirements• Empathizewithusers• Divergent/Convergentthinking• Celebrateteamwork&diverseviewpoints
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Science, Engineering, Design
https://books.google.com/ngrams
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Scien:st, Engineer & Designer NY Times articles
http://chronicle.nytlabs.com/
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Applied & Basic Combined • TeamsthatfollowSED&ABCPrinciplesaremorelikelytoproducebreakthroughs• NewcollaboraContechnologiesempowerresearchgroups• GreaterambiContotakeonsocietalchallenges• Healthcaredelivery• Environmentalsustainability• EnergyconservaCon• EducaCon,Housing,TransportaCon,…
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Applied & Basic Combined • TeamsthatfollowSED&ABCPrinciplesaremorelikelytoproducebreakthroughs• NewcollaboraContechnologiesempowerresearchgroups• GreaterambiContotakeonsocietalchallenges• Healthcaredelivery• Environmentalsustainability• EnergyconservaCon• Communitysafety• EducaCon,Housing,TransportaCon,…
www.cs.umd.edu/hcil/newabcs