Training Resources on Justice Reform and Gender - ISSAT - DCAF
Design Thinking Workshop: Improving service delivery through security … › content › download...
Transcript of Design Thinking Workshop: Improving service delivery through security … › content › download...
![Page 1: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/1.jpg)
Design Thinking Workshop:
Improving service delivery through security sector governance
![Page 2: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/2.jpg)
I. Introduction DCAF-ISSAT
II. Introduction Protellus and Design Thinking
III. Security and Justice challenges in Iraq
IV. SSG/R and prevention
V. User centric design for security and justice service delivery
Session overview
![Page 3: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/3.jpg)
I. Introduction DCAF-ISSAT
![Page 4: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/4.jpg)
DCAF believes in
the right to a
peaceful, secure
life safeguarded by
accountable and
effective security
and justice
institutions
![Page 5: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/5.jpg)
DCAF – Facts and Figures
Est. 2000
by the Swissgovernment
180staff
13offices
HQ in Geneva
63member
states
70+countries of operation
30mbudget 2019
CHF
![Page 6: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/6.jpg)
DCAF – 20 years of expertise
Parliamentary oversight
Strategy building, programme management, innovative methodologies, facilitating coordination, and
navigating the politics around S&J processes.
Gender and security Police and lawenforcement reform
Defence reform and integrity building
Civil society oversight
Business and security Independent oversightinstitutions
Border management Intelligence management Justice sector reform
![Page 7: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/7.jpg)
Multi-dimensional approach to support
Support national actors
Support international
actors
Shape international
policy
Improved security & justice provision for people
Knowledge
Advising
Technical expertise & capacity
building
![Page 8: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/8.jpg)
II. Introduction Protellus and Design Thinking for Sustainability
![Page 9: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/9.jpg)
Kilian Karg - Protellus
• Diploma Psychologist (University of Innsbruck)
• Design Thinking - facilitator/coach/trainer (HPI – School of Design Thinking)
• Berlin/Munich based innovation agency
• Focussed on sustainability (all SDGs)
• Design, consulting and training
all around Design Thinking and agile methods• Facilitation and conception of
workshops and interactive sessions
Kilian Karg
![Page 10: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/10.jpg)
• Interdisciplinary, agile team
• Sustainability and impact driven
• European pioneers of Sustainable Design Thinking
• Core team coming from a one-year program at the Hasso-Plattner-Institute of Design Thinking (Potsdam, sister institute Standford d.school)
Protellus - Who we are
![Page 11: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/11.jpg)
• This world needs more user centered sustainability to reach the SDGs
• Designing disasters is not acceptable anymore
• Purpose-driven people should get the best possible support in order to use their full potential
• Teamwork and interaction are a key drivers for success
Too many smart people spent too much time being passive at high level events.
Why we do what we do
![Page 12: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/12.jpg)
• 2nd Intercontinental Youth Forum | October, 2018
• African Union Commission, Addis Ababa
• ~ 60 participants
• ~ 10 projects developed and iterated in fast paced interactive sessions
• 3 projects implemented across 5 African countries
e.g. Social media campaigns and Board Gamesfor preventing violent extremism amongst youths
in boarder regions
Project Example: Interfaith Dialogue on Violent Extremism (iDove)
![Page 13: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/13.jpg)
We are taking the best from Design Thinking to unleash collective brainpower.
• Using user-centered methods to develop successful projects
• Process-oriented session
• Synchronizing participants from diverse backgrounds
• No one left behind
• Open mindset for new solutions
• High time pressure, pragmatic time boxing
Why we are using Design Thinking for this Session
![Page 14: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/14.jpg)
Pairing Up
Empathize with your User
Identify Needs and Focus
Ideate Scenarios / Services
Prototype own Projects
Present and Discuss
Design of the Collaborative Remote Session
• Fast paced
• Step by step- trust the process
• Teamwork is the key
• No claim to be exhaustive- no claim to be perfect
• Take with you what is important - leave the rest for later
Un
leas
hC
reat
eU
nd
ers
tan
d
![Page 15: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/15.jpg)
A user centered approach to identify and solve complex problems
during an iterative and agile process in diverse teams.
Purposeful developmentof sustainable action alternatives,which are accepted by the user.
What is Sustainable Design Thinking?
![Page 16: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/16.jpg)
The Four Pillars of Sustainable Design Thinking
![Page 17: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/17.jpg)
The Four Pillars of Sustainable Design Thinking
![Page 18: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/18.jpg)
Requirements for Successful Innovations
![Page 19: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/19.jpg)
• Innovation as a boost for sustainability
• Sustainability as a boost for innovation
• Success for sustainable innovations by user-centeredness
Sustainable Design Thinking Basics
![Page 20: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/20.jpg)
Vs.
Participatory Design 2.0 4.0 9.0 0.5 ?
Co-CreationDeveloping with the user
Interdisciplinary TeamsDeveloping for the user
![Page 21: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/21.jpg)
When are users involved?
Live interaction
In mind
If the user can‘t be present in person during the design process, we need a „persona“
![Page 22: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/22.jpg)
• Lower costs for travelling / overhead costs by using well combined methods, tools and technologies
• Lower dependence on physical presence of users during the user centered design process
• Less limited focus on “Elite-Users”, which are regularly available for collaboration
• Maximized chances for acceptance of technologies and infrastructures by greater depth of insights into local factors as well as reduced “blind spots”
• Strengthened local ownership by user involvement during the whole design process
• Speeded up processes
• L we sks “BIG e” by early stage testing, user feedback and iteration
Benefits of SDT/HCD for Development Sector Program
![Page 23: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/23.jpg)
Questions? Collaboration? Exchange of Experiences?
Kilian Karg
• Diploma Psychologist (University of Innsbruck)
• Design Thinking - facilitator/coach/trainer (HPI – School of Design Thinking)
Protellus
• Berlin/Munich based innovation agency
• Focussed on sustainability (all SDGs)
• Design, consulting and training
all around Design Thinking and agile methods• Facilitation and conception of
workshops and interactive sessions
Kilian Karg
![Page 24: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/24.jpg)
III. Security and Justice challenges in Iraq
![Page 25: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/25.jpg)
• Population size 39 million
• 1,5 million internally displaced persons (decreased from 4 millions in 2016)
• GDP USD 1.9 billion (2018); GDP expected growth 4.8% (2019) - growth relying mainly on crude oil production
• 18 provinces including 3 provinces under partial control of the Kurdish Regional Government
• Received USD million 2.9 in ODA in 2017 – high reliance on international support and foreign aid
IRAQ
![Page 26: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/26.jpg)
• Defeat of ISIS 2017 - global coalition continues to build the capacity of the Iraqi security forces
• Priorities: rebuilding infrastructure, re-establishing security and stability, providing services for the return of IDPs and employment opportunities
• Weak governance and high levels of corruption – political deadlock, delayed implementation of recovery and resilience activities, e. g. slow reconstruction program, problems in execution of public investment
• Political, sectarian and ethnic conflicts – armed insurgeryoperating in country
• Protracted displacement – more than 50% of IDPs have been displaced for more than three years
Overall situation
![Page 27: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/27.jpg)
• Lack of inclusiveness and representativeness in public institutions and services
• Corruption
• Lack of complaint mechanisms
• Weak structures for Public Financial Management
• Lack of public trust in governmental institutions
• Spread of violent extremism and regional rivalries
• Gender discrimination
• Human rights violations especially towards ethnic and minority groups
Weak Governance and Oversight of Security and Justice Institutions
![Page 28: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/28.jpg)
• Institutions unable to provide basic services especially in remote areas and to IDPs
• Weak access to justice, especially for marginalized groups
• Disaster preparedness and response
• Weak support to Internally displaced persons (IDPs) and humanitarian situation relief
• Unequal safety provision throughout the country
Weak Effectiveness and Capacity of Security and Justice Institutions
![Page 29: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/29.jpg)
IV. SSG/R and Prevention
Viola Csordas, Security Sector Reform Officer
DCAF-ISSAT
www.issat.dcaf.ch
![Page 30: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/30.jpg)
SSG/R and Anti-fragility/ positive peace (adapted from Nassim Nicholas Taleb “An e”, 1 )
Fragility and violent conflict
Robustenss/ Stability
Anti-fragility/ Sustainable Peace
Ineffective and illegitimate securityand justice services
Effective and legitimate delivery
security and justice services
State security and justice actors as
partners for service delivery
Coping strategiesRisk factors
![Page 31: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/31.jpg)
How can SSG/ R mitigate risk factors to create stability and resilience?
Grievances
Need for legitimateand inclusive service delivery
Opportunities
Need for effective service delivery
Risk ofviolent conflict
![Page 32: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/32.jpg)
What risk factors can SSG/R address?
SSG/R
Security and justice institutions
dominated by certain groups -
perpetuating exclusive power
dynamics and neglecting
citizens’ needs
Lack of capacity to provide
security - insecurity
hampering economic
development
Budget deficit because of
disproportionate security
spending or inefficient use of
available resources- lack of
budget for other government
services
Predatory behaviour of
badly managed and
disciplined security
personnel towards
population
Lack of capacity to provide
justice and enforce the rule of
law – disputes need to be
solved outside the official
justice system
Security and justice sector
part of a shadow political
economy, governed by
corruption and illicit financial
flowsLegitimacy/ inclusion
Effectiveness
![Page 33: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/33.jpg)
How can SSG/R reinforce coping strategies to createsustainable peace?
Reinforcing resilienceand coping
mechanisms withinsociety such as
community basedconflict resolution and justice mechanisms or
civic engagement
Security and justice actorsas partnersfor service
delivery
Security and justice actors
strengthen the social contract
and social cohesion
![Page 34: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/34.jpg)
What are the entry points for reform?
Legitimate stability
SDG 16: Peace, justice and strong institutions
Legitimate security and
justice institutions Security and justice
sector reinforcing
pockets of resilience
Effective security and
justice institutions
Governance Oversight
Capacities
for peace
Management Capacity
![Page 35: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/35.jpg)
Good
Governance
Oversight and
accountability
Capacity
Management
Legitimacy
Effectiveness
Justice Society
Reinforcing
pockets of
resilienceCapacities for
peace
Internal
securityExternal
security
Constitutions, legal reform, national security architecture, national
strategies, coordination, sectoral strategies, institutional strategies, internal
rules and regulations
Internal oversight (discipline, codes of conduct, complaint mechanisms,
reporting), external oversight (commissions, inquiries, reporting, audit)
Performance management (work plans and results frameworks,
performance appraisals, financial management), management
processes (coordination, communication, planning) and structures
Number, training and morale of staff, equipment, infrastructure
Reconciliation, transitional justice, mediation, alternative dispute
resolution, reintegration, civic engagement
What are the entry points for reform?
![Page 36: Design Thinking Workshop: Improving service delivery through security … › content › download › 156560 › 3268484... · Session overview. IUDJLOLW\IRUXP I. Introduction DCAF-ISSAT.](https://reader034.fdocuments.net/reader034/viewer/2022042404/5f1ab98334570c58c7117e1e/html5/thumbnails/36.jpg)
Please sign up for our
design thinking solutions lab
Week of June 29th
Plenary Session July 9th at 3pm CEST
www.issat.dcaf.ch
@issat_dcaf #SSR4peace