Design Thinking Meets Change Management
Transcript of Design Thinking Meets Change Management
#changehacks
11 april 2017
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why
Change is changing
We need to
Refresh our approach
Aligns well with agile practices
Promotes Deep engagement
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Change is changing
Defining design thinking
Change mastery
intersection
Find out more
roadmap
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V U CAThe new normal
Change is changing
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V U CA
V O L AT I L I T Y U N C E R TA I N T Y
C O M P L E X I T Y
A M B I G U I T Y
The intense dynamic of today’s VUCA world means that leaders
have a greater responsibility to lead transformation in conditions
where
change is the new normal.
The new normal
No precedents for
what’s happening.
A place of
the ‘unknown
unknowns’
Change is changing
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The new Normal
volatility
uncertainty
ambiguity
complexity
An accelerated
rate of change in
unexpected or
unstable
circumstances
A lack of clarity
about the present
situation and
future outcomes
A range of multiple
parts and variables, means
making decisions and
‘joining the dots’ difficult
Power is changing
Old power new power
currency current
Made by manyHeld by a few
Pulled inPushed down
sharedcommanded
closed
transaction
open
relationship
Source: Jeremy Heimans’ TED Talk ‘What new power looks like’
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Change mastery
Future of work
Design thinking
Agile mindset and practice
To know and understand
Digital literacy
Hardwired human behaviour
We need
More about…
As a capability
A solution focussed and human-centric approach to create the future for customers and employees.
Source: #changehacks White Paper – The High 5 of Change Mastery
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Defining design thinking
10
Defining design thinking
Defining design thinking
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Defining design thinking
What it’s not
What it is
AN ART AND DESIGN
PROJECT WHERE AN
ARTEFACT IS PRODUCED
FRAMEWORK FOR ENGAGEMENT
MINDSET
AN APPROACH TO DEFINE
PROBLEM AND UNCOVER
SOLUTION
DESIGN THINKING
The FIVE steps
EMPATHISE
DEFINE
SOURCE: The d.school – Institute of Design at Stanford
PROTOTYPE
TEST
IDEATE
Defining design thinking
Point of view
discovery brainstorm
Make it
pilot
Observe
Engage
immerse
Challenge
Expected
solutionsNarrow
Ideas
Refine itLow res
artefact
Based on
user needs
Opportunities for change
practitioners to engage
at each step
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HUMAN-CENTRED APPROACH
What are our people
D O I N G
T H I N K I N G
F E E L I N G
Website in PDF
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Slide share
@lenaemelyross
You can find this
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intersectionAligns with agile
practices
Early, deep engagement
iterative
Experiment approach
Transparent
People centric
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why
Change is changing
Refresh our approach
Aligns well with agile practices
Deep engagement
www.lenaross.com.au 17
why
Change is changing
We need to
Refresh our approach
Aligns well with agile practices
Promotes Deep engagement
www.lenaross.com.au 18
Find outmore
My website
White paper - high 5 of change mastery
In resources section on my website & on SlideShare here
Watch my Youtube clip with dr.
Gene Bawden from monash
University’s design school
Go to the youtube icon on my website to get
to the youtube channel