Design and Instantiation of Reference Architecture for Pluggable Service Platform in E-commerce

DESIGN AND INSTANTIATION OF REFERENCE ARCHITECTURE FOR PLUGGABLE SERVICE PLATFORM

IN E-COMMERCE

MOHAMMAD ANGGASTA PARAMARTHA - S1341243MASTER INDUSTRIAL ENGINEERING & MANAGEMENT

Design and Instantiation of Reference Architecture of Pluggable Service Platform in E-Commerce

Traditional approach

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INTRODUCTIONBACKGROUND & MOTIVATION

E-commerce Platform

Function 1

Function 2

Function 3E-

commerce Platform

Function 1

Function 2

Function 3

Flexible & Lightweight Platform

- Impact to agility- Limited options for retailers

- Pluggable Platform- Integration


Needs to integrate diverse applications of business partners

Emergence of new technologies (Cloud, SaaS, Mobile, Social Media)

Lack of suitable E-commerce platform

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RESEARCH PROBLEMS


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RESEARCH QUESTIONMAIN RESEARCH QUESTION

What reference architecture can best serve as the foundation for a

pluggable e-commerce platformwhich supports

seamless integration and coordination

of e-commerce supply chain partners’ application and services?


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RESEARCH QUESTIONSUB RESEARCH QUESTIONS

RQ 1: What is the current e-commerce platform solutions landscape?

RQ 2: How is the current integration platform solutions landscape?

RQ 3: How to design the reference architecture of pluggable E-commerce platform which support seamless integration and coordination?

RQ 4: How to implement and evaluate the reference architecture?


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RESEARCH METHODOLOGY

Design Science Research Methodology (DSRM) (Peffers et. al. , 2007)

RQ1

RQ2

RQ3

RQ4


Common components: compilation of common e-commerce platform functionalities

Gaps & issues: Webshop-specific connectors Point-to-point

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E-COMMERCE WEB SHOP STATE-OF-THE-ARTKEY FINDINGS


Web Services Service Oriented Architecture & SOAP

Web Services RESTful Services & REST API

Cloud Computing

Cloud-based Integration platform

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B2B INTEGRATION TECHNOLOGIESLATEST DEVELOPMENT


Common components: SOA Governance and API Management Process management

Gaps: Lack of BPM engine

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CLOUD-BASED INTEGRATION PLATFORMKEY FINDINGS


Enterprise Architecture

Architecture Framework : TOGAF

Architecture Modeling Language : Archimate

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REFERENCE ARCHITECTUREKEY CONCEPTS

Click icon to add picture

12 april 2023Design and Instantiation of Reference Architecture of Pluggable

Service Platform in E-Commerce

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ARCHIMATE



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THE COMPLETE REFERENCE ARCHITECTURE

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ONLINE RETAILER

Common e-commerceplatform functionalities

from the state-of-the-art analysis



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SERVICE PROVIDER



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PLATFORM PROVIDER

SOA Governance & API Management Process Management


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PLATFORM PROVIDER

Collaborative Data Management

Canonical data model

Schema mapper & matching

Identity and Access Management


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CASE SELECTIONARCHITECTURE INSTANTIATION AS PROTOTYPE

Return Registration Process Efficient return handling can increase

customer satisfaction and lead to major

cost saving

Not provided in most of e-commerce

platform & ERP (van Hillegersberg et. al. , 2001)

Not present in existing online retailer

process models


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PROTOTYPE DEVELOPMENT

Model Driven Architecture (MDA)

Computation Independent Model (CIM)

Platform Independent Model (PIM)

Platform Specific Model (PSM)

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CIM & BUSINESS PROCESS DIAGRAMRETURN REGISTRATION PROCESS

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PIM& RETURN HANDLING ARCHITECTURE

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PSM & MULESOFT INTEGRATION FLOW

PROTOTYPE DEMONSTRATION



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Catelog Front-end Webshop (1)


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DESIGN VALIDATION

System agility aspects (Lankhorst,

2012) The ease of making changes to a system:

adaptability The ease of rapidly deploying changes:

manageability The ease of minimizing and dealing with

effects of changes: resilience The ease of integrating a system with its

environment: interoperability The ease of decoupling a system from its

environment: reusability


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DESIGN VALIDATION

Replace some of the existing services with new set of services

Type of services

Existing New

Mailing Google Mail Yahoo Mail

Shippping Postmaster Shipcloud


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DESIGN VALIDATIONRESULTS

Only few parameters need to be changed ESB architecture design, one endpoint for

each service Schema mapping as the key to replace

services Manual service configuration during

design-time Deploying changes to Cloudhub takes

few minutes Hard to define the right granularity


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CONCLUSIONCONTRIBUTIONS

Contributions to theory Add to the literatures of e-commerce,

integration platform and enterprise architecture

Fill the gap in pluggable platform topic research line

State-of-the-art analysis

Contributions to practice The architecture as the basis for real

products Fully functional prototype


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CONCLUSIONLIMITATION & FUTURE RESEARCH

Limitations Future Research

Qualitative, subjective assessment to the platform design

Try to find suitable metrics for assessment with external experts

Simplified use-case Broader & more complex use-case, or more than one caseImplement security mechanism

Partial evaluation on some architecture components

Detailed service classification with respect to pluggability

THANK YOUDISCUSSION TIME



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conclusion

contributions

RESERVED SLIDES



29

conclusion

contributions


Content & Product Information Management Website Storefront Management Customer Account Management and Customer

Service Marketing, Promotion and Conversion Analytic and Reporting Data Repository & Search Rich Web and Client Presentation Stable Core Web Framework Shopping Cart and Payment (Transaction

Processing) Order Management & Fulfilment System Shipping, logistic/distribution, and warehousing Back-office Integration Social Media Integration (Multi) Channel Management 12 april 2023 30

FEATURES OF E-COMMERCE WEB SHOP PLATFORM


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E-COMMERCE PLATFORM STATE-OF-THE-ARTKEY TAKEAWAYS


Web Services Universal Description Discovery and

Integration (UDDI):

service discoverability mechanism

Web Service Description Language (WSDL):

A formal document explaining service

contracts, service interface

Simple Object Access Protocol (SOAP):

XML-based communication protocol

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DEVELOPMENT HISTORY OF INTEGRATION TECHNOLOGIES

WEB SERVICES


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DEVELOPMENT HISTORY OF INTEGRATION TECHNOLOGIES

SOA STACK


SOAP

REST

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DEVELOPMENT HISTORY OF INTEGRATION TECHNOLOGIESSOAP AND RESTFUL SERVICES COMPARISON

Click icon to add picture



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STATE-OF-THE-ART ANALYSIS


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STATE-OF-THE-ART OF CLOUD-BASED SERVICE INTEGRATION PLATFORMS

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MULESOFT STUDIO MAIN WORKFLOW

Design and Instantiation of Reference Architecture of Pluggable


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APPROVED REQUEST




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APPROVED REQUESTOBTAIN CUSTOMER DETAILS

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DATA MAPPER




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GENERATE RMA LABEL

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POSTMASTER LABEL


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APPROVED REQUESTGENERATE RMA (RETURN MERCHANDISE AUTHORIZATION) LABEL


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REJECTED REQUESTMAIN FLOW

Component

Postmaster Shipcloud

JSONPayload

{ "to": { "company": "Catelog", "contact": "Mohammad Anggasta” "line1":”Emmastraat 210", "city": "Enschede”, "state": "Null", "zip_code": "7513BH", "phone_no": "123456789" }, "package":{ "weight": 1.5,"length": 10,"width": 6,"height": 8 } } "carrier": "Fedex","service": "2DAY", "label":{ "format":"PNG","type":"NORMAL","size":"SMALL"},

{ "to": { "company":"Catelog", "first_name":"Mohammad", "last_name":"Anggasta", "street":"Emmastraat","street_no":"210", "country":"NL", "city":"Enschede”, "zip_code":"7513BH" }, "package":{ "weight":1.5,"length":20,"width":20,"height":20 }, "carrier":"DHL","service":"standard","reference_number":"ref123456", "create_shipping_label":true }

HTTP Header

Postmaster API Key Shipcloud API Key

HTTP Outbound

https://api.postmaster.io/v1/shipments

https://api.shipcloud.io/v1/shipments

Returned Response (Label section)

"packages": [{ "weight_units": "LB", "weight": 1.5, "type": "CUSTOM", "height": 8, "width": 6, "length": 10, "label_url": "/v1/label/AMIfv95bWF0VRo5Ioqoj7jdxENDL4tFUW2ejEACanLvxWZvNT9EZCQICDlcooyf2n7xzV3eBCuCgsK4rGImBQX-bOlDX2_e7gD_5adRgtLC7ueg3dIQooJrv31EpCYKApcZgS-6Lj1-s9IEdsl3vIdsaIZDvyfKaKMmPW2UUDHBXo6kQQZ4kCiQ", "dimension_units": "Inches"

{ "id": "19dc5733fe5b025d01cc727f1b94a8ed8f0d5b39", "carrier_tracking_no": "00340434127604360535", "tracking_url":"https://track.shicloud.io/19dc5733fe", "label_url":"https://sc-labels.s3.amazonaws.com/shipments/70df0605/19dc5733fe/label/shipping_label_19dc5733fe.pdf", "price": 5}

CHANGES FROM POSTMASTER TO SHIPCLOUD

https://api.postmaster.io/v1/shipments

https://api.shipcloud.io/v1/shipments


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DESIGN VALIDATIONCHANGES FROM GMAIL TO YAHOO MAIL

Parameters Gmail Yahoo Mail

Host smtp.gmail.com smtp.mail.yahoo.com

Port 25 465

PasswordApplication-specific password

(two-step authentication)Original account password

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SHIPCLOUD LABEL


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PROTOTYPE DEVELOPMENTDISCUSSION

General Remarks

Collaborative Services and Process

Framework

Collaborative Data Management

Service ClassificationMulesoft flow, Message Structure, and Data Transformation


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OAUTHDISCUSSION

Tokens can get really big

Your apps/APIs gets more

complicated

Whoever grant these permissions will

have a hard time managing all this.

Design and Instantiation of Reference Architecture for Pluggable Service Platform in E-commerce

Technology

Transcript of Design and Instantiation of Reference Architecture for Pluggable Service Platform in E-commerce