Derailing Damages
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Transcript of Derailing Damages
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DERAILING DAMAGESGetting Your
CommunityBack on Track
NEACUHO Annual ConferenceNortheastern University June 8, 2012
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Introduction• Westfield State University - Overview • Facts and figures
• Damages, a community concern
2007-2008 2008-2009 2009-2010 2010-2011$0.00
$5,000.00
$10,000.00
$15,000.00
$20,000.00
$25,000.00
Courtney Hall
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Overview• The Need: Change of Action And Attitudes
Students did not take responsibility for their actions, and largely did not seem to understand the issue with Damage
•The Answer: RestrictionsIt became clear that a student’s privileges matter more than the pocketbook
Tiered Response: 1. Reminder 2. Warning 3. Quiet Hours4. No Off-Campus guests5. No Non-Residents in building
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Development•The Challenge: Fairness
With a variety of different buildings, it became imperative to create a system that was fair for all residents
•The Answer: Cost Per Resident
• Damage charge averages would trigger the responses at certain Cost Per Resident price points
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InitiationProfessional Buy-In• RDs & RAs
DutyAccountabilityResources
• Facilities•Maintainers• Public Safety
•Responding to ConcernsOpen Forums
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Roadblocks• The Timeline
Implementation
First enforcement
Evolution of Attitudes
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Roadblocks•The Outliers
Too much, too fast
Those who don’t mind damage
Guests & Visitors
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Roadblocks• Anger
StudentsParents
Staff
“Wow this is ridiculous, why should i get punished for something that i did not do?
….I'm just saying maybe you should think of a new strategy this hall is already turning into a prison
….and you should call it an administrative response plan not a community response plan because i don't think the community has much say in the response
plan that you implement.”
“Last night, she called us hysterical after her section meeting because of the possible lock down…
The students that are running up the bill are not going to be phased by this lock down, it is the students such
as my daughter who it will effect …
My husband and I have been thinking of different things that could be done…
One such thing would be not allowing pizza to be brought into the building
...costly surveillance cameras outside of the bathrooms to monitor those coming and going
… I just know that I had trouble sleeping last night because she was so upset.”
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Success• Damages
Raw numbersAmounts billed out to responsible residents
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Success• Damages
Apartments Courtney Davis Dickinson Lammers Lansdowne New Hall Scanlon$0
$5,000
$10,000
$15,000
$20,000
$25,000
2008-2009 2009-2010 2010-2011 2011-2012
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Success
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$0.00
$500.00
$1,000.00
$1,500.00
$2,000.00
$2,500.00
$3,000.00
$3,500.00
$4,000.00
2010-2011 2011-2012 Average
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Success• Survey Results & Retention
• Reporting of Damages
• Personal Responsibility
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Continuing• Advancement & New Offerings
Bulletin BoardsCleaning SuppliesFuture improvements
• Changes to Damage Billing• Knowledge at Opening & Year Two
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Opportunity• Price-points
History vs. Goal
• Getting the message outMaintainersOrientationParents
• Intangibles
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Opportunity• What does your campus need?
Your challenges and hopes
• ShareholdersWho needs to be on-board?
•The Stakes What would make your students change
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Questions?
THANKYOU!