copy 2020 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

1

Learn how to improve operational performance and availability by employing artificial intelligence (AI) and machine learning (ML) powered services

Presenters will identify AIOps strategies that can help you

Reduce mean time to resolve (MTTR) by correlating anomalous behavior and operational events to identify the root cause of issues

Predict and prevent future incidents by using adaptive thresholding and historical behavior data

Increase team efficiency and lower operating costs by automating incident management

Integrate IT service management tools by implementing solutions from AWS Marketplace

Agenda

Nam LeSr Solutions Architect AWS

Helen BealChief Ambassador DevOps

Institute

2

Helen Beal

Helen Beal is a DevOps and Ways of Working coach Chief Ambassador at DevOps Institute and an ambassador for the Continuous Delivery Foundation She is the Chair of the Value Stream Management Consortium and provides strategic advisory services to DevOps industry leaders such as Plutora and Moogsoft She is also an analyst at Accelerated Strategies Group She hosts the Day-to-Day DevOps webinar series for BrightTalk speaks regularly on DevOps topics is a DevOps editor for InfoQ and also writes for a number of other online platforms She regularly appears in TechBeaconrsquos DevOps Top100 lists and was recognized as the Top DevOps Evangelist 2020 in the DevOps Dozen awards

Herder of Humans

bealhelen

3

Flow Talk Map

ITOps

challenges

Unplanned

Work

The Three

Ways

AIOps and

Observabilit

y

AIOps

Capability

Scale

Key

Metrics

Flow

Feedbac

kLearning

Noise

Reductio

n

4

Challenges ITOps is FacingCustomer experience is key to disrupt or not be disrupted

Increasing pressure to work

in an agile manner DevOps

Proliferation of tooling -

particularly monitoring

Digital and ways of working

transformation

Technical debt and legacy

systems

Alert fatigue

Cloud migration

Unplanned work

Market disruption

Change acceleration

5

Key Metrics for ITOpsDigital disruption is changing everything - including metrics

ldquoMeasures such as MTTR are

antiquated in environments where

systems have been built to be highly

resilient and automatically scalable If

IampO is doing its job correctly the low-

complexity high-volume incidents

are being rooted out of the systemrdquoRick Lane Forrester

Then Now

CPU utilization Items per order

IO operations per

second

Time to complete an online

transaction

Capacity Servicesubscriptions per customer

Latency Digital interactions per customer

Network throughput Cross-sellup-sell revenue

MTTDMTTR Employee satisfaction rates with

digital tools

Time to

acknowledgerespond

Employee productivity

6

The Impact of Unplanned WorkThe greatest inhibitor of flow plan for unplanned work

ldquoUnplanned work regardless of its

source can set up a cascade of

increasing time spent fixing defects

and a reduced time in developing

new business value The longer the

pattern goes unchecked the bigger

the cascade effect becomesrdquoDov Rosenberg RCG Global

Services

7

The Three WaysAs featured in lsquoThe Phoenix Projectrsquo the key principles of DevOps

Icons by Eucalyp and Freepik from Flaticon

Reduce MTTR to minimize

unplanned work and improve

flow

Use the time and insights from

feedback to pay down technical

debt

As system stability continues to

increase experiment with

differentiating features

8

Finding Time to Save TimeCascading unplanned work no WIP the business wants more

ldquoWersquore sprinting just to stand

still Wersquore changing the

wheels while driving We

canrsquot find the time to save

timerdquoEvery ITOps Professional Irsquove Ever

Known

9

AIOps and Observability Overview

DevOps = telemetry everywhere = BIG data = cognitive overload for humans

Monitor everything Data explosion Machine to machine

10

Noise ReductionCognitive overload = alert fatigue

CAN YOU SEE

THE WOOD

FROM THE

TREES

11

Ingestion and NormalizationMultiple data sources to a single interpretable language

12

Ingest and

normalize

here

Monitoring

Alerts

Metrics

APM

NPM

APM

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

Learn how to improve operational performance and availability by employing artificial intelligence (AI) and machine learning (ML) powered services

Presenters will identify AIOps strategies that can help you

Reduce mean time to resolve (MTTR) by correlating anomalous behavior and operational events to identify the root cause of issues

Predict and prevent future incidents by using adaptive thresholding and historical behavior data

Increase team efficiency and lower operating costs by automating incident management

Integrate IT service management tools by implementing solutions from AWS Marketplace

Agenda

Nam LeSr Solutions Architect AWS

Helen BealChief Ambassador DevOps

Institute

2

Helen Beal

Helen Beal is a DevOps and Ways of Working coach Chief Ambassador at DevOps Institute and an ambassador for the Continuous Delivery Foundation She is the Chair of the Value Stream Management Consortium and provides strategic advisory services to DevOps industry leaders such as Plutora and Moogsoft She is also an analyst at Accelerated Strategies Group She hosts the Day-to-Day DevOps webinar series for BrightTalk speaks regularly on DevOps topics is a DevOps editor for InfoQ and also writes for a number of other online platforms She regularly appears in TechBeaconrsquos DevOps Top100 lists and was recognized as the Top DevOps Evangelist 2020 in the DevOps Dozen awards

Herder of Humans

bealhelen

3

Flow Talk Map

ITOps

challenges

Unplanned

Work

The Three

Ways

AIOps and

Observabilit

y

AIOps

Capability

Scale

Key

Metrics

Flow

Feedbac

kLearning

Noise

Reductio

n

4

Challenges ITOps is FacingCustomer experience is key to disrupt or not be disrupted

Increasing pressure to work

in an agile manner DevOps

Proliferation of tooling -

particularly monitoring

Digital and ways of working

transformation

Technical debt and legacy

systems

Alert fatigue

Cloud migration

Unplanned work

Market disruption

Change acceleration

5

Key Metrics for ITOpsDigital disruption is changing everything - including metrics

ldquoMeasures such as MTTR are

antiquated in environments where

systems have been built to be highly

resilient and automatically scalable If

IampO is doing its job correctly the low-

complexity high-volume incidents

are being rooted out of the systemrdquoRick Lane Forrester

Then Now

CPU utilization Items per order

IO operations per

second

Time to complete an online

transaction

Capacity Servicesubscriptions per customer

Latency Digital interactions per customer

Network throughput Cross-sellup-sell revenue

MTTDMTTR Employee satisfaction rates with

digital tools

Time to

acknowledgerespond

Employee productivity

6

The Impact of Unplanned WorkThe greatest inhibitor of flow plan for unplanned work

ldquoUnplanned work regardless of its

source can set up a cascade of

increasing time spent fixing defects

and a reduced time in developing

new business value The longer the

pattern goes unchecked the bigger

the cascade effect becomesrdquoDov Rosenberg RCG Global

Services

7

The Three WaysAs featured in lsquoThe Phoenix Projectrsquo the key principles of DevOps

Icons by Eucalyp and Freepik from Flaticon

Reduce MTTR to minimize

unplanned work and improve

flow

Use the time and insights from

feedback to pay down technical

debt

As system stability continues to

increase experiment with

differentiating features

8

Finding Time to Save TimeCascading unplanned work no WIP the business wants more

ldquoWersquore sprinting just to stand

still Wersquore changing the

wheels while driving We

canrsquot find the time to save

timerdquoEvery ITOps Professional Irsquove Ever

Known

9

AIOps and Observability Overview

DevOps = telemetry everywhere = BIG data = cognitive overload for humans

Monitor everything Data explosion Machine to machine

10

Noise ReductionCognitive overload = alert fatigue

CAN YOU SEE

THE WOOD

FROM THE

TREES

11

Ingestion and NormalizationMultiple data sources to a single interpretable language

12

Ingest and

normalize

here

Monitoring

Alerts

Metrics

APM

NPM

APM

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

Helen Beal

Helen Beal is a DevOps and Ways of Working coach Chief Ambassador at DevOps Institute and an ambassador for the Continuous Delivery Foundation She is the Chair of the Value Stream Management Consortium and provides strategic advisory services to DevOps industry leaders such as Plutora and Moogsoft She is also an analyst at Accelerated Strategies Group She hosts the Day-to-Day DevOps webinar series for BrightTalk speaks regularly on DevOps topics is a DevOps editor for InfoQ and also writes for a number of other online platforms She regularly appears in TechBeaconrsquos DevOps Top100 lists and was recognized as the Top DevOps Evangelist 2020 in the DevOps Dozen awards

Herder of Humans

bealhelen

3

Flow Talk Map

ITOps

challenges

Unplanned

Work

The Three

Ways

AIOps and

Observabilit

y

AIOps

Capability

Scale

Key

Metrics

Flow

Feedbac

kLearning

Noise

Reductio

n

4

Challenges ITOps is FacingCustomer experience is key to disrupt or not be disrupted

Increasing pressure to work

in an agile manner DevOps

Proliferation of tooling -

particularly monitoring

Digital and ways of working

transformation

Technical debt and legacy

systems

Alert fatigue

Cloud migration

Unplanned work

Market disruption

Change acceleration

5

Key Metrics for ITOpsDigital disruption is changing everything - including metrics

ldquoMeasures such as MTTR are

antiquated in environments where

systems have been built to be highly

resilient and automatically scalable If

IampO is doing its job correctly the low-

complexity high-volume incidents

are being rooted out of the systemrdquoRick Lane Forrester

Then Now

CPU utilization Items per order

IO operations per

second

Time to complete an online

transaction

Capacity Servicesubscriptions per customer

Latency Digital interactions per customer

Network throughput Cross-sellup-sell revenue

MTTDMTTR Employee satisfaction rates with

digital tools

Time to

acknowledgerespond

Employee productivity

6

The Impact of Unplanned WorkThe greatest inhibitor of flow plan for unplanned work

ldquoUnplanned work regardless of its

source can set up a cascade of

increasing time spent fixing defects

and a reduced time in developing

new business value The longer the

pattern goes unchecked the bigger

the cascade effect becomesrdquoDov Rosenberg RCG Global

Services

7

The Three WaysAs featured in lsquoThe Phoenix Projectrsquo the key principles of DevOps

Icons by Eucalyp and Freepik from Flaticon

Reduce MTTR to minimize

unplanned work and improve

flow

Use the time and insights from

feedback to pay down technical

debt

As system stability continues to

increase experiment with

differentiating features

8

Finding Time to Save TimeCascading unplanned work no WIP the business wants more

ldquoWersquore sprinting just to stand

still Wersquore changing the

wheels while driving We

canrsquot find the time to save

timerdquoEvery ITOps Professional Irsquove Ever

Known

9

AIOps and Observability Overview

DevOps = telemetry everywhere = BIG data = cognitive overload for humans

Monitor everything Data explosion Machine to machine

10

Noise ReductionCognitive overload = alert fatigue

CAN YOU SEE

THE WOOD

FROM THE

TREES

11

Ingestion and NormalizationMultiple data sources to a single interpretable language

12

Ingest and

normalize

here

Monitoring

Alerts

Metrics

APM

NPM

APM

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

Flow Talk Map

ITOps

challenges

Unplanned

Work

The Three

Ways

AIOps and

Observabilit

y

AIOps

Capability

Scale

Key

Metrics

Flow

Feedbac

kLearning

Noise

Reductio

n

4

Challenges ITOps is FacingCustomer experience is key to disrupt or not be disrupted

Increasing pressure to work

in an agile manner DevOps

Proliferation of tooling -

particularly monitoring

Digital and ways of working

transformation

Technical debt and legacy

systems

Alert fatigue

Cloud migration

Unplanned work

Market disruption

Change acceleration

5

Key Metrics for ITOpsDigital disruption is changing everything - including metrics

ldquoMeasures such as MTTR are

antiquated in environments where

systems have been built to be highly

resilient and automatically scalable If

IampO is doing its job correctly the low-

complexity high-volume incidents

are being rooted out of the systemrdquoRick Lane Forrester

Then Now

CPU utilization Items per order

IO operations per

second

Time to complete an online

transaction

Capacity Servicesubscriptions per customer

Latency Digital interactions per customer

Network throughput Cross-sellup-sell revenue

MTTDMTTR Employee satisfaction rates with

digital tools

Time to

acknowledgerespond

Employee productivity

6

The Impact of Unplanned WorkThe greatest inhibitor of flow plan for unplanned work

ldquoUnplanned work regardless of its

source can set up a cascade of

increasing time spent fixing defects

and a reduced time in developing

new business value The longer the

pattern goes unchecked the bigger

the cascade effect becomesrdquoDov Rosenberg RCG Global

Services

7

The Three WaysAs featured in lsquoThe Phoenix Projectrsquo the key principles of DevOps

Icons by Eucalyp and Freepik from Flaticon

Reduce MTTR to minimize

unplanned work and improve

flow

Use the time and insights from

feedback to pay down technical

debt

As system stability continues to

increase experiment with

differentiating features

8

Finding Time to Save TimeCascading unplanned work no WIP the business wants more

ldquoWersquore sprinting just to stand

still Wersquore changing the

wheels while driving We

canrsquot find the time to save

timerdquoEvery ITOps Professional Irsquove Ever

Known

9

AIOps and Observability Overview

DevOps = telemetry everywhere = BIG data = cognitive overload for humans

Monitor everything Data explosion Machine to machine

10

Noise ReductionCognitive overload = alert fatigue

CAN YOU SEE

THE WOOD

FROM THE

TREES

11

Ingestion and NormalizationMultiple data sources to a single interpretable language

12

Ingest and

normalize

here

Monitoring

Alerts

Metrics

APM

NPM

APM

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

Challenges ITOps is FacingCustomer experience is key to disrupt or not be disrupted

Increasing pressure to work

in an agile manner DevOps

Proliferation of tooling -

particularly monitoring

Digital and ways of working

transformation

Technical debt and legacy

systems

Alert fatigue

Cloud migration

Unplanned work

Market disruption

Change acceleration

5

Key Metrics for ITOpsDigital disruption is changing everything - including metrics

ldquoMeasures such as MTTR are

antiquated in environments where

systems have been built to be highly

resilient and automatically scalable If

IampO is doing its job correctly the low-

complexity high-volume incidents

are being rooted out of the systemrdquoRick Lane Forrester

Then Now

CPU utilization Items per order

IO operations per

second

Time to complete an online

transaction

Capacity Servicesubscriptions per customer

Latency Digital interactions per customer

Network throughput Cross-sellup-sell revenue

MTTDMTTR Employee satisfaction rates with

digital tools

Time to

acknowledgerespond

Employee productivity

6

The Impact of Unplanned WorkThe greatest inhibitor of flow plan for unplanned work

ldquoUnplanned work regardless of its

source can set up a cascade of

increasing time spent fixing defects

and a reduced time in developing

new business value The longer the

pattern goes unchecked the bigger

the cascade effect becomesrdquoDov Rosenberg RCG Global

Services

7

The Three WaysAs featured in lsquoThe Phoenix Projectrsquo the key principles of DevOps

Icons by Eucalyp and Freepik from Flaticon

Reduce MTTR to minimize

unplanned work and improve

flow

Use the time and insights from

feedback to pay down technical

debt

As system stability continues to

increase experiment with

differentiating features

8

Finding Time to Save TimeCascading unplanned work no WIP the business wants more

ldquoWersquore sprinting just to stand

still Wersquore changing the

wheels while driving We

canrsquot find the time to save

timerdquoEvery ITOps Professional Irsquove Ever

Known

9

AIOps and Observability Overview

DevOps = telemetry everywhere = BIG data = cognitive overload for humans

Monitor everything Data explosion Machine to machine

10

Noise ReductionCognitive overload = alert fatigue

CAN YOU SEE

THE WOOD

FROM THE

TREES

11

Ingestion and NormalizationMultiple data sources to a single interpretable language

12

Ingest and

normalize

here

Monitoring

Alerts

Metrics

APM

NPM

APM

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

Key Metrics for ITOpsDigital disruption is changing everything - including metrics

ldquoMeasures such as MTTR are

antiquated in environments where

systems have been built to be highly

resilient and automatically scalable If

IampO is doing its job correctly the low-

complexity high-volume incidents

are being rooted out of the systemrdquoRick Lane Forrester

Then Now

CPU utilization Items per order

IO operations per

second

Time to complete an online

transaction

Capacity Servicesubscriptions per customer

Latency Digital interactions per customer

Network throughput Cross-sellup-sell revenue

MTTDMTTR Employee satisfaction rates with

digital tools

Time to

acknowledgerespond

Employee productivity

6

The Impact of Unplanned WorkThe greatest inhibitor of flow plan for unplanned work

ldquoUnplanned work regardless of its

source can set up a cascade of

increasing time spent fixing defects

and a reduced time in developing

new business value The longer the

pattern goes unchecked the bigger

the cascade effect becomesrdquoDov Rosenberg RCG Global

Services

7

The Three WaysAs featured in lsquoThe Phoenix Projectrsquo the key principles of DevOps

Icons by Eucalyp and Freepik from Flaticon

Reduce MTTR to minimize

unplanned work and improve

flow

Use the time and insights from

feedback to pay down technical

debt

As system stability continues to

increase experiment with

differentiating features

8

Finding Time to Save TimeCascading unplanned work no WIP the business wants more

ldquoWersquore sprinting just to stand

still Wersquore changing the

wheels while driving We

canrsquot find the time to save

timerdquoEvery ITOps Professional Irsquove Ever

Known

9

AIOps and Observability Overview

DevOps = telemetry everywhere = BIG data = cognitive overload for humans

Monitor everything Data explosion Machine to machine

10

Noise ReductionCognitive overload = alert fatigue

CAN YOU SEE

THE WOOD

FROM THE

TREES

11

Ingestion and NormalizationMultiple data sources to a single interpretable language

12

Ingest and

normalize

here

Monitoring

Alerts

Metrics

APM

NPM

APM

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

The Impact of Unplanned WorkThe greatest inhibitor of flow plan for unplanned work

ldquoUnplanned work regardless of its

source can set up a cascade of

increasing time spent fixing defects

and a reduced time in developing

new business value The longer the

pattern goes unchecked the bigger

the cascade effect becomesrdquoDov Rosenberg RCG Global

Services

7

The Three WaysAs featured in lsquoThe Phoenix Projectrsquo the key principles of DevOps

Icons by Eucalyp and Freepik from Flaticon

Reduce MTTR to minimize

unplanned work and improve

flow

Use the time and insights from

feedback to pay down technical

debt

As system stability continues to

increase experiment with

differentiating features

8

Finding Time to Save TimeCascading unplanned work no WIP the business wants more

ldquoWersquore sprinting just to stand

still Wersquore changing the

wheels while driving We

canrsquot find the time to save

timerdquoEvery ITOps Professional Irsquove Ever

Known

9

AIOps and Observability Overview

DevOps = telemetry everywhere = BIG data = cognitive overload for humans

Monitor everything Data explosion Machine to machine

10

Noise ReductionCognitive overload = alert fatigue

CAN YOU SEE

THE WOOD

FROM THE

TREES

11

Ingestion and NormalizationMultiple data sources to a single interpretable language

12

Ingest and

normalize

here

Monitoring

Alerts

Metrics

APM

NPM

APM

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

The Three WaysAs featured in lsquoThe Phoenix Projectrsquo the key principles of DevOps

Icons by Eucalyp and Freepik from Flaticon

Reduce MTTR to minimize

unplanned work and improve

flow

Use the time and insights from

feedback to pay down technical

debt

As system stability continues to

increase experiment with

differentiating features

8

Finding Time to Save TimeCascading unplanned work no WIP the business wants more

ldquoWersquore sprinting just to stand

still Wersquore changing the

wheels while driving We

canrsquot find the time to save

timerdquoEvery ITOps Professional Irsquove Ever

Known

9

AIOps and Observability Overview

DevOps = telemetry everywhere = BIG data = cognitive overload for humans

Monitor everything Data explosion Machine to machine

10

Noise ReductionCognitive overload = alert fatigue

CAN YOU SEE

THE WOOD

FROM THE

TREES

11

Ingestion and NormalizationMultiple data sources to a single interpretable language

12

Ingest and

normalize

here

Monitoring

Alerts

Metrics

APM

NPM

APM

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

Finding Time to Save TimeCascading unplanned work no WIP the business wants more

ldquoWersquore sprinting just to stand

still Wersquore changing the

wheels while driving We

canrsquot find the time to save

timerdquoEvery ITOps Professional Irsquove Ever

Known

9

AIOps and Observability Overview

DevOps = telemetry everywhere = BIG data = cognitive overload for humans

Monitor everything Data explosion Machine to machine

10

Noise ReductionCognitive overload = alert fatigue

CAN YOU SEE

THE WOOD

FROM THE

TREES

11

Ingestion and NormalizationMultiple data sources to a single interpretable language

12

Ingest and

normalize

here

Monitoring

Alerts

Metrics

APM

NPM

APM

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

AIOps and Observability Overview

DevOps = telemetry everywhere = BIG data = cognitive overload for humans

Monitor everything Data explosion Machine to machine

10

Noise ReductionCognitive overload = alert fatigue

CAN YOU SEE

THE WOOD

FROM THE

TREES

11

Ingestion and NormalizationMultiple data sources to a single interpretable language

12

Ingest and

normalize

here

Monitoring

Alerts

Metrics

APM

NPM

APM

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

Noise ReductionCognitive overload = alert fatigue

CAN YOU SEE

THE WOOD

FROM THE

TREES

11

Ingestion and NormalizationMultiple data sources to a single interpretable language

12

Ingest and

normalize

here

Monitoring

Alerts

Metrics

APM

NPM

APM

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

Ingestion and NormalizationMultiple data sources to a single interpretable language

12

Ingest and

normalize

here

Monitoring

Alerts

Metrics

APM

NPM

APM

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

Deduplication and Correlation

AlgorithmsAll an algorithm is is a set of instructions

13

Deduplication every time a

repeat event is encountered

a counter is incremented on

the parent alert and the

repeated event is discarded

So hundreds of ping fail

events collapse to a single

alert

Alert correlation pattern discovery across

technology stacksThe correlation

algorithms weigh across multiple factors

The Cookbook algorithm for example

creates clusters of alerts based on how

alike or dissimilar they are It uses factors

like time class or type geographic location

topology proximity and server priority

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

Predicting Failure and Self-

HealingTrue prediction is impossible - and would show a missed opportunity

Icons by Eucalyp and Freepik from Flaticon

14

ldquoAnomaly detection involves

identifying the differences

deviations and exceptions from the

norm in a dataset Itrsquos sometimes

referred to as outlier detection (ie

looking at a dataset to identify any

outlying or unusual datapoints data

groups or activity)rdquoDr Stylianos Kampakis The Data

Scientistcom

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

Visualization and CollaborationDifferent personas use cases cultures locations

15

ARE WE ALL

LOOKING AT THE

SAME THING

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

The AIOps Capability ScaleMastering each step optimizes flow for sublime customer experiences

Icons by Eucalyp and Freepik from Flaticon

Step 1 Reduce MTTR through noise reduction

Step 2 Automate toil using AI insights

Step 3 Pay down technical debt for increased stability

Step 4 Use chaos engineering for antifragility

Step 5 Add more automation for self-learning systems

16

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

Incident Management with AIOpsKeep it lean just enough process and data destroys blame

17

BLAME ACCOUNTABILITY

Problem Analysis INDIVIDUALldquoFind the person that made the mistake and point at

themrdquo

SYSTEMldquoIs there anything in our systems and structures that

increases the likelihood of error and reduces the chance of

the result we seekrdquo

Focus PERSONldquoWho did itrdquo

ldquoWhat you did was wrongrdquo

PROBLEMldquoWhat happened hererdquo

Intent PUNISHMENTldquoItrsquos your fault and Irsquoll make you payrdquo

PERFORMANCEldquoLetrsquos see what we need to do to get the results we wantrdquo

Outcome COVER UP NO LEARNINGldquoI wonrsquot reveal my mistakes Itrsquos not worth the risk of

punishmentrdquo

OPENNESS LEARNINGldquoI want to talk about this mistake so we can all learn from it

and do a better job next timerdquo

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

ITOps to DevOps to SREAIOps supports all these personas in slightly different ways

18

ITOps DevOps SRE

Key metrics MTTR Flowcycle time SLOsSLIs

Goals Reduce overhead of

unplanned work

Avoid unplanned work Fix causes of

unplanned work

Technology

challenges

Legacy systems DevOps toolchain

integration

Proliferation of

monitoring systems

Key benefits Release time to save

time

Highlight automation

opportunities

Chaos engineering and

antifragility

Edge cases Technical debt pay

down

AIOps in pre-production Error budgets

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

PAGE |

Key Takeaways

We are building machines for a

reason

Turn the machines back on

themselves to free ourselves

Work should be more than

sustainable - it should be JOY

Joy at work is found when we

see measurable progress data

Deploy AIOps to Improve Application Availability and Reliability on AWS

19

Sublime customer experience

leads to organizational

excellence

Everyone measures cycle time

Eliminate unplanned work

destroy toil

Flow is time to value

1 Start where you are

2 Reduce MTTR

3 Eliminate toil

4 Pay down technical debt

5 Aim for antifragility

6 Automate for autonomic

computing

Humans are Not Enough The Focus is Flow Incrementally Improve

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

THANK YOU

20

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Deploy AIOps to improve

application availability and

reliability on AWS

Nam Le

Sr Solutions Architect AWS

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS automation services in context

Amazon

CloudWatch

Endpoint

Amazon

Kinesis Firehose

Amazon

X-Ray

Amazon Kinesis

Data StreamsAmazon EMR

Amazon

SageMaker

Amazon Athena

AWS Personal

Health Dashboard

AWS Config

Amazon

CloudWatch Alarms

Amazon Simple

Notification Service

Amazon Simple

Email Service

Amazon Lambda

Amazon

Detective

DevOps Guru

Migration AnalysisAlerts

and actions

Visualization

and insightsIngestion and

normalization

Deduplication

and correlation

Failure prediction

and self-healing

Visualization and

collaboration

AIOps capability scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

Amazon Detective

Amazon EC2 Predictive Scaling

Amazon Macie

Amazon GuardDuty

Amazon CloudWatch Anomaly Detection

Amazon DevOps Guru

AWS AIOps solutions

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon MacieDiscover and protect your sensitive data at scale

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Predictive scaling in Amazon EC2 Auto ScalingUse machine learning technology to predict future application usage

Machine

learning modelBillions of data points

from Amazoncom

Load metric

and forecastsNext two days based on

pre-trained model

Performs

regression analysisBetween load metric and

scaling metric

Schedules

scaling actionsfor the next two days

hourly

Repeats

everyday

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Auto-discovery without manual configuration

bull Automatic discovery of EC2

instances using CloudWatch API

bull Interactive virtualization with

Smartscape technology

bull AI-powered real-time analysis

of billions of events

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull 40 reduction in

manual problem

analysis

bull 125 reduction

in production

defects

bull Single source of

truth

bull Improved team

collaboration

Basware increases scalability and accelerates innovation with Dynatrace

Refactoring to serverless

ldquoDynatrace is by far and away the most capable solution when it comes to delivering a single

source of truth for our teams to work from Every time I use Dynatrace I find myself thinking that

we could do so much more with it in the futurerdquo -Alistair Gilbert Director of DevOps Basware

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DetectiveAnalyze and visualize security data to rapidly get to the root cause of

potential security issues

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Instant visualization analysis and troubleshooting

bull Ingest analyze and alert on all

your metrics events logs and

traces

bull Automatically detect anomalies

correlate issues and reduce alert

noise

bull Quickly integrate RDS S3 EKS

ECS Lambda and more

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduction in

tracing and ITOM

noise

bull IT Ops toil reduced

ndash freeing up talent

to work more

efficiently

bull Assessment in just

one platform rather

than several

different screens

Carpartscom boosts observability during a substantial IT overhaul

Scaling up with AIOps

ldquoNew Relic Applied Intelligence was fast and easy to implement enabling us to quickly bubble

up issues from across the stack to allow us to take a targeted approach to determine what

needs to be optimized or fixed and how many human hours will be requiredrdquo -Eugene

Kovshilovsky SVP Software Engineering CarPartscom

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon GuardDutyIntelligent threat detection and continuous monitoring

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon CloudWatch Anomaly DetectionContinuously analyze telemetry data and identify anomalous behavior

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Serverless end-user business correlation

bull AI-guided root cause analysis

bull Automated anomaly detection

with Cognitive Engine

bull Full stack visibility include

ThousandEyes network

intelligence

Nodejs)

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Reduced outages

and MTTR

bull Synthetic

monitoring

ensures global

performance

bull Experience

Journey maps

determine root

causes and

generates cost

savings

Solar Turbines digitally transforms with flawless delivery of over 150 applications

Driving innovation and agility

ldquoWith AppDynamics

the big win for us is

observability We see

the entire flow and

know about

application or

infrastructure issues

within minutes Now

we have everything

under one umbrella

and the efficiency is

insanerdquo

-Tomas Huszagh

Software Engineering

Manager and DevOps

and Operations Lead at

Solar Digital

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon DevOps GuruML-powered cloud operations service to improve application availability

AWS CloudTrail Amazon

CloudWatch

AWS Account-A

Amazon

DynamoDBAmazon

Lambda

Amazon API

Gateway

CloudFormation Stack Resources

DevOps Guru

Insights

HTTP Requests

from Internet

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Amazon Lookout for MetricsAutomatically detect and diagnose anomalies in your data

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Moogsoft Observability Cloud

bull Integrates with 70+ AWS services in minutes

bull Collects metrics and alerts from many tools

and data sources

bull Learns normal behavior and alerts when

anomalies occur

bull Dynamically correlates events metrics and

alerts into a single Incident

bull Integrates with Slack JIRA PagerDuty and

ServiceNow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

About Fiserv

bull 14B global

accounts on file

bull 100M digital

banking users

bull 6M merchant

locations globally

bull Touchpoints with

~100 of US

households

bull 12000 financial

transactions per

second

bull 10000 financial

institution clients

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Previous incident workflow ndash 30000 tickets per month

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Results

bull Operational in lt6

months with 900

users

bull Reduced monthly

tickets by 30K

bull 75 reduction for

U1U2 tickets

bull Lowered MTTD

and MTTR

bull Fast deployment

bull Simplified

financial auditing

process

Fiserv gains unparalleled efficiencies across a fully distributed environment

Going ticketless with AIOps

ldquoEverything feeds into Moogsoft Moog is like the mother of all monitors We call it MOMrdquo -

Chris Kreps Director Fiserv

Current workflow

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Migration AnalysisAlerts

and actions

Visualization

and insights

AWS AIOps solutions

Amazon Detective

Amazon DevOps Guru

Amazon Macie

Amazon EC2 Predictive Scaling

Amazon CloudWatch Anomaly Detection

Amazon GuardDuty

Amazon Lookout for Metrics

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS Marketplace AIOps solutions

DevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

AWS Marketplace Seller

DevOps ISV Competency

Migration ISV Competency

Machine Learning ISV Competency

Containers ISV Competency

AWS Marketplace Seller

7 AWS CompetenciesDevOps ISV Competency

Mobile ISV Competency

Migration ISV Competency

Containers ISV Competency

Digital Customer Experience

Retail ISV Competency

AWS Marketplace Seller

1 AWS CompetencyDevOps ISV Competency

Cloud Management Tools ISV Competency

AWS Marketplace Seller

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

AWS DevOps Competency PartnersSimplify provisioning and manage infrastructure

Continuous Integration

and Continuous Delivery

Monitoring Logging and

Performance

Infrastructure as Code

DevOps

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Why AWS Marketplace

IT decision-makers (ITDMS) cut their

time in half using AWS Marketplace

compared to other sources

ITDMS feel 24x better about

purchasing using AWS Marketplace

compared to other sources

Find buy and deploy solutions quicker Make more satisfying purchases

Amazon Web Services (AWS) Marketplace surveyed 500 IT decision-makers (ITDMs)

and influencers across the US to understand software usage purchasing consumption

models and compared savings

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

How can you get startedFind

A breadth of DevOps

monitoring solutions

Buy

Free trial

Pay-as-you-go

Budget alignment

Bring Your Own License (BYOL)

Private Offers

Billing consolidation

Enterprise Discount Program

Private Marketplace

Through flexible

pricing options

Deploy

SaaS

Amazon Machine Image (AMI)

CloudFormation Template

Containers

Amazon EKS Amazon ECS

AI ML models

AWS Data Exchange

AWS Control Tower

With multiple

deployment options

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

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Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Resources

AWS Marketplace awsamazoncommarketplace

AWS Marketplace DevOps Automation Services

AWS Prescriptive Guidance ndash Modernizing operations in the cloud

AWS DevOps Blog ndash Gaining operational insights with AIOps using Amazon

DevOps Guru

Amazon DevOps Guru Preview

copy 2021 Amazon Web Services Inc or its Affiliates All rights reserved

Partner solutions accelerate adoption minimize operational complexity and increase

innovation by further reducing toil

Accelerated tool-based migration reduces the risks and supports an agile culture

Mastering each step of the AIOps capability scale will optimize flow for sublime

customer experiences

Keeping the process lean will support the culture shift from war-rooms to blameless

retrospectives

Webinar summary