DEPED RO XII Citizen’s Charter FRONTLINE...

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DEPED RO XII

Citizen’s Charter

FRONTLINE SERVICE

DEPED RO XII

Citizen’s Charter

FRONTLINE SERVICE

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FRONTLINE SERVICE

PROCESSING OF DOCUMENTS FOR PERMIT PRIVATE SCHOOLS APPLYING FOR TEMPORARY PERMIT/GOVERNMENT RECOGNITION

APPLICATION FOR CERTFICATION, AUTHENTICATION AND VERIFICATION (CAV)

APPLICATION FOR SERVICE RECORDS/CERTIFICATION OF EMPLOYMENT

APPLICATION FOR LEAVE

APPLICATION FOR CLAIMS FOR TERMINAL LEAVE

APPLICATION FOR RETIEMENT UNDER RA 8291, PD 1146, RA 660 (PENSION PLANS) & RA 1616

FILING OF COMPLAINTS/APPEAL S/MOSTION FOR RECONSIDERATION

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PROCESSING OF DOCUMENTS FOR PERMIT PRIVATE SCHOOLS APPLYING FOR TEMPORARY PERMIT/GOVERNMENT RECOGNITION

Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm - no noon break Who May Avail of the Service? Private Schools

STEPS PROCEDURES DOCUMENTARY REQUIREMENTS

OFFICES OFFICERS ALTERNATE SIGNATORY

TIME FRAME

FEE

1 Applicant’s folder shall be submitted to the office of the Regional Director and MARK RECEIVED with the date indicated therein.

New opening of School Renewal of Temporary

Permit Government

Recognition SEC Endorsement

Regional Director’s Office

Secretary 1 Minute

2 Forward documents to the CLMD Office for checking to the completeness of the requirements (Applicant must be the one to hand in the documents)

Folder(s) with lacking document(s) shall be returned to the owner without delay for completion.

Curriculum Learning and Materials Development (CLMD)

Secretary 3-5 Minutes

3 Registration/Application Fee

Documents with complete requirements

Cashier Section

Cashier 1 Minute 2,000/per level

4 Validate / Evaluate Documents

Refer to the Processing Requirements for Private

Private School

PSIC 1 Hour

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School applying for TOP/GR

5 Forward documents to the subject coordinator for comments (if necessary)

Curriculum Validation: By subject Areas Courses, modules, competencies, unit requirements, time allotment


Subject Coordinator

Regional Education Program Supervisor (REPS)

30 Minutes

6 Visit the school and validate the authenticity of the school records.

On site validation of the team evaluators


TEAM Evaluators

7 Recommend approval/disapproval based on the evaluation /validation

School met the minimum standard requirements


PSIC 3-5 Minutes

8 Permit for Signature Recommended Regional Director’s Office

Regional Director

9 Record copy of approved permit to the PPRD Office

Approved Permit posted at E-BEIS website

PPRD Planning Officer

10 Release Permit Approved permits shall be endorsed to the Division Office


Secretary

Note: a. Deadline in submission to Regional Office for recognition / renewal of permit shall be in August for succeeding year of operation b. All Documents should be based on DepEd Order No. 88, s. 2010 and: c. Enhanced Basic Education Act of Republic No. 10533

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APPLICATION FOR CERTIFICATION, AUTHENTICATION AND VERIFICATION (CAV) Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm - no noon break Who May Avail of the Service? Students of elementary and secondary schools in the region/division/school levels

STEPS PROCEDURES DOCUMENTARY REQUIREMENTS OFFICES OFFICERS ALTERNATE SIGNATORY

TIME FRAME

COMMENTS

1 Applicant/s shall secure and fill up CAV application form and submit to Front Desk Clerk Receive and record application form with complete requirements together with complete scholastic records taken from school attended, and forward to receiving clerk, Records Section, DepEd Regional Office.

For the Public School Graduates: Form 137 Diploma Certificate of Graduation

issued by the school head. For the Private School Graduates: Form 137 Diploma Certificate of Graduation

issued by the school head. Special Order for

Secondary graduates issued by the Division Office for two-level schools or by Regional Office for three-

Administrative Division /Records Section

Front Desk Clerk

2-3

Minutes

2 Check to the completeness of the requirements, refer to the Legal Unit in case of discrepancy in the

Administrative Division/ Records Section

Records Clerk/ CAV In-Charge

3-5

Minutes

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name/date of birth/place of birth, etc.

level schools. For the Private Schools with Accreditation from PAASCU: Form 137 Diploma Certificate of Graduation

issued by the school head. Certification of

Accreditation from PAASCU.

Applicant/s who failed to complete their elementary or secondary curriculum level (Public/Private) shall secure following documents from the school where he/she enrolled: Certificate of Grade/level

completed Form 137

If the documents shall be used for enrollment abroad, applicants shall secure the following from school: Certificate of Grade/level

completed Form 137

3 Records Officer shall review and verify authenticity of the school records. If complete and authentic, affix signature in the application form and assign CAV number. Return the documents to Records Clerk for preparation and printing.


Records Officer III

7-9

Minutes

4. Forward printed CAV for signature: Sign the CAV.


Chief Admin. Officer

2-3

Minutes

5. Issue claim stub indicating the date of release at DFA five (5) working days from the date of transmittal. Advice applicant to claim his/her documents at DFA on the indicated date of release in the claim stub or thru DHL before the date of release

Records Section

Records Officer III

5-7

Minutes

6. In case scholastic records are incomplete or have discrepancies, advice applicant to back to school attended to make the correction.

Records Section

Records Officer III

1-2

Minutes

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APPLICATION FOR SERVICE RECORDS/CERTIFICATION OF EMPLOYMENT

Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm no noon break Who May Avail of the Service? Officer/employees at regional office level What are the Requirements?

1. Written request for the issuance of service record/certification of employment

STEPS APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

OFFICE PERSON IN-CHARGE

1 Written request Prepare the requested Service Record/Certification of Employment

Within 10 minutes Administrative/HRMO Service Record In-Charge

2 Approved RD/ Authorized Representative

Within 10 minutes Office of the Chief Administrative Officer

RD/CAO/Authorized Representative

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APPLICATION FOR LEAVE

Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm - no noon break Who May Avail of the Service? Officer/Employee of the Regional Office


OFFICES OFFICERS TIME

FRAME COMMENTS/ASSUMPTION

1 The Officer/Employee submits form No. 6 of to the receiving officer.

Form No. 6 Form No. 41 for

Sick/Maternity Leave more than 5 days

For Vacation Leave more than 30 days-Clearance

For Leave under Magna Carta for Women (Medical Records and Doctor prescription

Administrative Division /Records Section

Receiving Officer 2-3

Minutes

2 Receiving Officer forwards to the HR for processing and recording.


HRMO 10-15

Minutes

3 HR forward to the Office of the Chief Administrative Officer for review and recommend for approval of the Regional Director


Administrative Officer

2-3 Minutes

4. Regional Director/Approved/Disapproved

Office of the Regional Director

Regional Direcctor

5 Minutes

That the Director is present

5. Approved/Disapproved Form No. 6 returned to HR for proper recording and releasing.

Administrative Division HRMO 2-3

Minutes

6. Administrative Division HRMO 2-3 Minutes

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APPLICATION FOR CLAIMS FOR TERMINAL LEAVE

Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm no noon break How to avail of the services?


OFFICE OFFICER/ SIGNATO

RY

ALTERNATE SIGNATORIES

TIME FRAME

ALLOWABLE PERIOD FOR

EXTENSION DUE TO UNUSUAL

CIRCUMSTANCES

REMARKS

1 Teachers / employees submit pertinent papers

Approved Voucher, Clearance, Cert. of Last Payment, Form 6, Xerox copy of latest appointment, SALN, Division Clearance, School Clearance, District Clearance, & Claimant’s affidavit

Receiving Section

2 Receiving Clerk forward the documents to HR Office

Receiving Section

Receiving Clerk

2 Minutes 2 Minutes

3 Review & Evaluate documents

HRM Section

3 days 3 days

4 Prepare Service Record, Cert. of Unused service credits, leave

HRM Section

2 days 2 days

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card, NOSA & etc.

5 Check accuracy of prepared documents

HRM Section & office of the AO

HRMO 5 Minutes 5 Minutes

6 Forward to the office of RD for Signature

Regional Director

Regional Director

3 Minutes 5 minutes

7 Release documents to the Acctg. Section for request for fund from DBM

HRMO & Accountant

Within 10 minutes upon completion of documents

8 DBM releases fund advice to the Accounting Section

APPLICATION FOR RETIREMENT UNDER RA 8291, PD 1146, RA 660 (PENSION PLANS) & RA 1616

Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm - no noon break


OFFICES OFFICERS TIME FRAME COMMENTS/ASSUMPTION

1 Submit letter of intent to Letter of intent Administrative HRMO 2-3 Minutes

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retire. Copy of Attested Appointment

Division

2 HR facilitate the request of Certificate of Last Payment (CLP) from the Regional Payroll Services Unit (RPSU).

Latest Payslip

Administrative Division

HRMO 30 Minutes

The Administrative Officer is present

3 HRMO give checklist of requirements for retirement and assist the Officer/employee in the preparation of the requirements

Clearance (Application for retirement (GSIS form)

Policy Contract (GSIS) Updated Service Record Declaration of

Pendency/Non Pendency of Case

Updated SALN


CAO/HRMO 10 WORKING DAYS

4 Forward all requirements to the Division Administrative Officer for review and signature and return the documents to HRMO



15 imns

5 Release documents to the retiree


HRMO 2-3 mins

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FILING OF COMPLAINTS/APPEALS/MOSTION FOR RECONSIDERATION

Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00 pm - no noon break Who May Avail of the Service? Any person may file an administrative complaint against any DepEd Officials at the Regional Office and against teaching and non teaching personnel from the 9 divisions.

What are the Requirements? Filing Complaint

1. Full name and address of the complaint 2. Full name and address of the person complained of, as well as his position and office in the Department of Education 3. A narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person 4. Certified true copies of the documentary evidence and affidavit of his witnesses, if any 5. Certificate of Non-Forum Shopping 6. Complaint shall be under Oath

Filing of Appeals

1. Notice of Appeal 2. Appeal Memorandum (3 copies) 3. Proof of Payment of the appeal fee

Filing of Motion for Reconsideration

1. Motion for reconsideration

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Filing Cases

Filing of Appeals

STEPS APPLICANT/CLIENT SERVICE PROVIDER

DURATION OF ACTIVITY (UNDER

NORMAL CIRCUMSTANCES)


FEES

1 File the appeals along with the requirements at Office of the Regional Director

Receive the notice of appeal and other documents, if any and require the client to pay the filing fee

Within 30 minutes Administrative Division/Records Section

Receiving Clerk/authorized employee

2 Pay to the cashier Process payment notice and issue Official Receipt (O.R)

Within 15 minutes Administrative Division/Cashier Section

Cashier P300

3 Return to the receiving office. Present O.R.

Received Proof of Payment (O.R.)







FEES

1 File the complaints along with the requirements at Office of the Regional Director

Receive the complaints and other documents, if any



2 Receive the copy of the documents/complaint

Issue the receiving copy of the client



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4 Receive the receiving copy of the appeal

Issue the receiving copy of the client

Within 15 minutes Authorized employee

Filing of Motion for Reconsideration





FEES

1 File the motion for reconsideration at Office of the Regional Director

Receive the motion for reconsideration and issue the receiving copy of the client



DEPED RO XII Citizen’s Charter FRONTLINE...

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